www.compasscard.ca
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45.60.152.124
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Submitted URL: http://compasscard.ca/
Effective URL: https://www.compasscard.ca/
Submission Tags: tranco_l324
Submission: On April 06 via api from DE — Scanned from CA
Effective URL: https://www.compasscard.ca/
Submission Tags: tranco_l324
Submission: On April 06 via api from DE — Scanned from CA
Form analysis 1 forms found in the DOM
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<input type="hidden" id="recaptchToken" name="recaptchToken"
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<div id="header">
<div class="section-inner">
<div class="header">
<a id="lnkCompass" class="icon icon-logo-compass" href="./">Compass home</a>
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<div class="navbar desktop-hide" role="presentation">
<ul>
<li id="liSignIn" class="desktop-hide register">
<a href="SignIn">Sign In</a>
</li>
<li id="liRegister" class="register">
<a href="RegisterCompassCard">Register</a>
</li>
<li class="desktop-hide menu no-padding">
<button class="text-btn icon-wrapper" data-toggle="mainMenu" type="button">
<span class="SR-texts">Menu</span>
<span class="icon icon-menu"></span>
</button>
</li>
</ul>
</div>
<div class="login" data-set="placeholder-login-menu">
<div id="login-menu-container" data-set="placeholder-login-menu">
<div id="pnlLoginMenu_Anonymous" tabindex="-1" class="login-menu menu-toggle desktop-hide" aria-hidden="true">
<h4>Sign in</h4>
<a id="lnkRegisterCard" class="account" href="RegisterCompassCard">Register</a>
<div id="Validation_Summary_SignInDrawer" class="SR-texts Validation_Summary" role="status" style="display:none;">
</div>
<input name="ctl00$txtSignInEmail" id="txtSignInEmail" type="email" placeholder="E-mail address" autocomplete="false" aria-required="true" tabindex="0">
<span><span id="ctl27" class="error-message" style="display:none;" aria-live="assertive" role="status" aria-hidden="true" tabindex="0">Email address is required</span><span id="ctl28" class="error-message" style="display:none;"
aria-live="assertive" role="status" aria-hidden="true" tabindex="0">Longest email address ever! We need a shorter one.</span><span id="ctl29" class="error-message" style="display:none;" aria-live="assertive" role="status"
aria-hidden="true" tabindex="0">That doesn't look like an email address to me.</span></span>
<input name="ctl00$txtSignInPassword" type="password" id="txtSignInPassword" placeholder="Password" autocomplete="new-password" aria-required="true" tabindex="0">
<span><span id="ctl30" class="error-message" style="display:none;" aria-live="assertive" role="status" aria-hidden="true" tabindex="0">Password is required</span><span id="ctl31" class="error-message" style="display:none;"
aria-live="assertive" role="status" aria-hidden="true" tabindex="0">Password cannot contain '<' or '&#'</span></span>
<div class="signin-pwd-wrapper">
<input type="submit" name="ctl00$btnSignIn" value="Sign in"
onclick="javascript:WebForm_DoPostBackWithOptions(new WebForm_PostBackOptions("ctl00$btnSignIn", "", true, "GlobalSignIn", "", false, false))" id="btnSignIn" aria-required="true" tabindex="0">
<a id="btnForgotPassword" class="forgot-password" href="ForgotPassword">Forgot your password?</a>
</div>
</div>
<!-- 3.1 -->
<a href="OrderCard" id="aOrderCard" class="desktop-show order-card" title="Purchase a Card">Purchase a Card</a>
<a href="FindRetailer" id="aFindRetailer" class="desktop-show register" title="Find a Retailer">Find a Retailer</a>
<a href="Help" id="aHelp" class="desktop-show help" title="Help">Help</a>
</div>
</div>
<div class="desktop-show " data-set="placeholder-main-menu"></div>
<div class="mobile-show clearfix">
<div id="mainMenu" class="mainMenu menu-toggle" tabindex="-1">
<ul>
<li class="home-lin">
</li>
<li id="liPurchase">
<a href="OrderCard">Purchase a Card</a>
</li>
<li id="liFindRetailer">
<a href="FindRetailer">Find a Retailer</a>
</li>
<li id="liFAQ" class="help">
<a id="lnkHelp" href="Help">Help</a>
</li>
<li class="desktop-hide">
</li>
<li>
<div class="mobile-show mobile-user-menu" data-set="placeholder-user-menu"></div>
</li>
</ul>
</div>
</div>
<div class="my-links">
<div class="wrap">
<div id="liHome" class="help-DT">
<a id="lnkHomeDT" class="active" href="./">Home</a>
</div>
<div id="myliSignIn" class="help-DT desktop-show">
<a id="lnkSignIn" href="SignIn">Sign In</a>
</div>
<div id="myliRegister" class="help-DT desktop-show">
<a id="lnkRegister" href="RegisterCompassCard">Register</a>
</div>
</div>
</div>
</div>
<div class="jaws-support" aria-live="polite">
<a tabindex="-1" role="status" id="loading-text" class="SR-texts">Loading in progress, please wait</a>
</div>
<div class="jaws-support" aria-live="polite">
<a tabindex="-1" id="loading-complete" class="SR-texts" role="status">Loading complete</a>
</div>
<div id="updateInfo" class="vo-support SR-texts" aria-live="assertive" role="alert" tabindex="-1" aria-hidden="true">
</div>
</div>
<div id="main">
<div class="main-inner">
<div id="pnlTransitAlerts" class="notification-wrapper clearfix">
</div>
<div id="pnlNotificationTray" tabindex="-1" class="notification-wrapper clearfix" role="status">
</div>
<section id="page" class="home-page" data-recaptcha="6LeyDKAUAAAAAOsbeioQeaky-k1bWjj-OoaeRubn" data-recaptcha-action="checkbalance">
<div class="banner">
<div class="top col-sm-8 col-md-6">
<h1 class="banner-title">Set it and forget it with AutoLoad!</h1>
<h4>Automatically reload your pass or stored value and never worry about having sufficient fare.</h4>
<a id="Content_lbSignIn" class="button" href="javascript:WebForm_DoPostBackWithOptions(new WebForm_PostBackOptions("ctl00$Content$lbSignIn", "", false, "", "SignIn.aspx", false, true))">Sign in</a>
</div>
<div class="clearfix"></div>
<div class="bottom">
<p class="col-xs-6">Tap your card, not your wallet! This ensures the credit card in your wallet won’t be unintentionally charged.</p>
</div>
<div class="wce-circle col-xs-6 col-sm-5 col-md-8">
<img src="images/compass_circle_green.png" alt="Compass Card tap illustration">
</div>
</div>
<script type="text/javascript">
serverVars = serverVars || {};
serverVars.forceOpenCheckBalance = false;
</script>
<!-- This is Landing (home page) only-->
<h2>Register your Compass Card</h2>
<div class="mid-tier flex-height-wrapper">
<div class="colspan-2 block">
<div class="reasons first">
<img src="images/BalanceProtection.png" alt="Protect your Compass Card">
<p>Protect your balance on a lost or stolen Compass Card.</p>
</div>
<div class="reasons mid">
<img src="images/StoringPaymentInfo.png" alt="Store payment info">
<p>Store your payment info for future purchases.</p>
</div>
<div class="reasons last">
<img src="images/AutoLoad.png" alt="Automatically reload">
<p></p>
<p>Set automatic payments, enroll in the Bike Parkade program, and more.</p>
<p></p>
</div>
<!--<div class="divider clearfix"></div>-->
<div class="btn-group clearfix">
<input type="submit" name="ctl00$Content$btnRegisterCard" value="Register your card" id="Content_btnRegisterCard" class="register button">
</div>
</div>
<div id="Content_pnlMainBlockAnonymous" class="colspan-1 block" onkeypress="javascript:return WebForm_FireDefaultButton(event, 'Content_btnCheckBalance')">
<div id="Validation_Summary" class="SR-texts" role="status" style="display:none;">
</div>
<h4>Check your card balance</h4>
<p>Check balance or load fares as a guest.</p>
<div id="errorScrollTo" aria-hidden="true"></div>
<div id="form-check-balance">
<div class="input-wrapper password">
<label for="Content_ucCardInput_txtSerialNumber">
<b>Compass Card number:</b>
<span class="description">20-digit number on the back of your card.</span>
</label>
<div id="Content_ucCardInput_pnlCardNumberWrapper">
<input name="ctl00$Content$ucCardInput$txtSerialNumber" type="text" id="Content_ucCardInput_txtSerialNumber" class="compass-cardnumber-input" autocomplete="off" aria-required="true" aria-label="Compass Card Number">
</div>
<span id="Content_ucCardInput_txtSerialNumber_Validator"><span id="Content_ucCardInput_ctl03" class="error-message" style="display:none;" aria-live="assertive" role="status" aria-hidden="true" tabindex="0">Card number is
required</span><span id="Content_ucCardInput_ctl04" class="error-message second-message" style="display:none;" aria-live="assertive" role="status" aria-hidden="true" tabindex="0">Card number should start with 0164</span><span
id="Content_ucCardInput_ctl05" class="error-message" style="display:none;" aria-live="assertive" role="status" aria-hidden="true" tabindex="0">Card number should be 20 digits long</span></span>
</div>
<div class="input-wrapper security-code">
<label for="Content_ucCardInput_txtCvn">
<b>Security code:</b>
<span class="description">3-digit number on the back of your card.</span>
</label>
<input name="ctl00$Content$ucCardInput$txtCvn" type="password" maxlength="3" id="Content_ucCardInput_txtCvn" class="cvn" autocomplete="off" aria-required="true" aria-label="CVV code">
<span id="Content_ucCardInput_txtCvn_Validator"><span id="Content_ucCardInput_ctl06" class="error-message" style="display:none;" aria-live="assertive" role="status" aria-hidden="true" tabindex="0">Card CVN is required</span><span
id="Content_ucCardInput_ctl07" class="error-message" style="display:none;" aria-live="assertive" role="status" aria-hidden="true" tabindex="0">Card CVN should be 3 digits</span></span>
</div>
<div class="input-wrapper terms-and-conditions">
<span id="Content_ucCardInput_vTerms" class="error-message" style="visibility:hidden;" aria-live="assertive" role="status" aria-hidden="true" tabindex="0">You must accept the terms and conditions</span>
<span hidden="" aria-hiden="true" id="idGaErrMsg" class="hidden-text">You must accept the terms and conditions</span>
</div>
<input type="submit" name="ctl00$Content$btnCheckBalance" value="Continue as guest"
onclick="javascript:WebForm_DoPostBackWithOptions(new WebForm_PostBackOptions("ctl00$Content$btnCheckBalance", "", true, "CheckBalance", "", false, false))" id="Content_btnCheckBalance"
class="button alt">
</div>
</div>
</div>
<div class="clearfix"></div>
<h2>Compass basics</h2>
<div class="tabular-accordion bottom-tier" style="display: none;">
<h3>New to Compass</h3>
<div>
<div><img class="video-activate" src="images/video-trigger.jpg" alt="Play video!" data-video-title="Compass Points the Way" data-videourl="www.youtube.com/embed/SwyOQc34EfY?autoplay=1&enablejsapi=1"></div>
<p>Compass is convenient, easy-to-use and secure – and it’s all of these things right in the palm of your hand. Load fare products onto one card, and tap in and out across the entire system.
<a href="http://www.translink.ca/compasscard/" target="_blank">Let’s get you introduced.</a></p>
</div>
<h3>AutoLoad</h3>
<div>
<div><a href="RegisterCompassCard"> <img src="images/CompassBasics-WCE.png" alt="Image of West Coast Express train"> </a></div>
<p>With card registration, you can set automatic top-ups or pass renewals. Card registration also includes balance protection, in case your card is lost or stolen. <a href="RegisterCompassCard">Register</a> and set-up your
<a href="../help?topic=setup_autoload">AutoLoad</a>. </p>
</div>
<h3>Fares & Passes</h3>
<div>
<div><a href="https://www.translink.ca/transit-fares/compass-card" target="_blank"> <img src="images/CompassBasics-FaresAndPasses.png" alt="Image of Compass Cards"> </a></div>
<p>There are two types of Compass Cards – Adult and Concession.<br> You can load Stored Value, a Monthly Pass or a Day Pass onto a Compass Card. Learn which product is right for you at
<a href="https://www.translink.ca/transit-fares/compass-card" target="_blank">translink.ca</a>.</p>
</div>
<h3>Request a Refund</h3>
<div>
<div><a href="help"> <img src="images/CompassBasics-AskCompass.png" alt="Image of SkyTrain"> </a></div>
<p>Refunds can be made by calling Compass Customer Service at 604-398-2042. Visit our <a href="../help?topic=refund">Help page</a> for more information, including options to submit a request either in-person or by mail.</p>
</div>
</div>
<div id="tabulerAccordion" class="ui-tabs ui-corner-all ui-widget ui-widget-content ui-tabs-vertical ui-helper-clearfix">
<ul role="tablist" class="ui-tabs-nav ui-corner-all ui-helper-reset ui-helper-clearfix ui-widget-header">
<li class="first ui-tabs-tab ui-corner-top ui-state-default ui-tab ui-tabs-active ui-state-active" role="tab" tabindex="0" aria-controls="tab-1" aria-labelledby="ui-id-1" aria-selected="true" aria-expanded="true">
<a href="#tab-1" tabindex="-1" class="ui-tabs-anchor" id="ui-id-1">New to Compass</a></li>
<li role="tab" tabindex="-1" class="ui-tabs-tab ui-corner-top ui-state-default ui-tab" aria-controls="tab-2" aria-labelledby="ui-id-2" aria-selected="false" aria-expanded="false">
<a href="#tab-2" tabindex="-1" class="ui-tabs-anchor" id="ui-id-2">AutoLoad</a></li>
<li role="tab" tabindex="-1" class="ui-tabs-tab ui-corner-top ui-state-default ui-tab" aria-controls="tab-3" aria-labelledby="ui-id-3" aria-selected="false" aria-expanded="false">
<a href="#tab-3" tabindex="-1" class="ui-tabs-anchor" id="ui-id-3">Fares & Passes</a></li>
<li class="last ui-tabs-tab ui-corner-top ui-state-default ui-tab" role="tab" tabindex="-1" aria-controls="tab-4" aria-labelledby="ui-id-4" aria-selected="false" aria-expanded="false">
<a href="#tab-4" tabindex="-1" class="ui-tabs-anchor" id="ui-id-4">Request a Refund</a></li>
</ul>
<div id="tab-1" aria-labelledby="ui-id-1" role="tabpanel" class="ui-tabs-panel ui-corner-bottom ui-widget-content" aria-hidden="false" style="min-height: 235px;">
<div><img class="video-activate" src="images/video-trigger.jpg" alt="Play video!" data-video-title="Compass Points the Way" data-videourl="www.youtube.com/embed/SwyOQc34EfY?autoplay=1&enablejsapi=1"></div>
<p>Compass is convenient, easy-to-use and secure – and it’s all of these things right in the palm of your hand. Load fare products onto one card, and tap in and out across the entire system.
<a href="http://www.translink.ca/compasscard/" target="_blank">Let’s get you introduced.</a></p>
</div>
<div id="tab-2" aria-labelledby="ui-id-2" role="tabpanel" class="ui-tabs-panel ui-corner-bottom ui-widget-content" aria-hidden="true" style="display: none; min-height: 235px;">
<div><a href="RegisterCompassCard"> <img src="images/CompassBasics-WCE.png" alt="Image of West Coast Express train"> </a></div>
<p>With card registration, you can set automatic top-ups or pass renewals. Card registration also includes balance protection, in case your card is lost or stolen. <a href="RegisterCompassCard">Register</a> and set-up your
<a href="../help?topic=setup_autoload">AutoLoad</a>. </p>
</div>
<div id="tab-3" aria-labelledby="ui-id-3" role="tabpanel" class="ui-tabs-panel ui-corner-bottom ui-widget-content" aria-hidden="true" style="display: none; min-height: 235px;">
<div><a href="https://www.translink.ca/transit-fares/compass-card" target="_blank"> <img src="images/CompassBasics-FaresAndPasses.png" alt="Image of Compass Cards"> </a></div>
<p>There are two types of Compass Cards – Adult and Concession.<br> You can load Stored Value, a Monthly Pass or a Day Pass onto a Compass Card. Learn which product is right for you at
<a href="https://www.translink.ca/transit-fares/compass-card" target="_blank">translink.ca</a>.</p>
</div>
<div id="tab-4" aria-labelledby="ui-id-4" role="tabpanel" class="ui-tabs-panel ui-corner-bottom ui-widget-content" aria-hidden="true" style="display: none; min-height: 235px;">
<div><a href="help"> <img src="images/CompassBasics-AskCompass.png" alt="Image of SkyTrain"> </a></div>
<p>Refunds can be made by calling Compass Customer Service at 604-398-2042. Visit our <a href="../help?topic=refund">Help page</a> for more information, including options to submit a request either in-person or by mail.</p>
</div>
</div>
<div class="home-refund-block">
<!-- RequestRefundModule -->
<div class="block request-refund block-secondary">
<div class="block-title">
<h3>How to Request a Refund</h3>
</div>
<div class="block-desc">
<span>Requests for refunds can be made the following ways:</span>
</div>
<div class="refund-actions">
<div class="refund-action-item">
<div class="action-img"><i class="fa fa-2x fa-phone"></i></div>
<div class="action-info">
<div class="title">By phone</div>
<div class="desc">
<p>Registered cardholders can request product refunds by calling Compass Customer Service at 604-398-2042.</p>
</div>
</div>
</div>
<div class="refund-action-item">
<div class="action-img"><i class="fa fa-2x fa-male"></i></div>
<div class="action-info">
<div class="title">In person</div>
<div class="desc">
<p>Visit us in person at the TransLink Customer Service Centre at Waterfront SkyTrain Station.</p>
</div>
</div>
</div>
<div class="refund-action-item">
<div class="action-img"><i class="fa fa-2x fa-envelope-open-o"></i></div>
<div class="action-info">
<div class="title">By mail</div>
<div class="desc">
<p>Prefer using an envelope and stamp? Complete and mail us a <a href="https://www.translink.ca/-/media/translink/documents/transit-fares/compass-card/compass_refund_request_form.pdf" target="_blank">refund request form</a>
(if requesting a card deposit refund, remember to include the card).</p>
</div>
</div>
</div>
<div class="refund-action-item">
<div class="action-img"><i class="fa fa-2x fa-edit"></i></div>
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Compass home * Sign In * Register * Menu SIGN IN Register Email address is requiredLongest email address ever! We need a shorter one.That doesn't look like an email address to me. Password is requiredPassword cannot contain '<' or '&#' Forgot your password? Purchase a Card Find a Retailer Help * * Purchase a Card * Find a Retailer * Help * * Home Sign In Register Loading in progress, please wait Loading complete SET IT AND FORGET IT WITH AUTOLOAD! AUTOMATICALLY RELOAD YOUR PASS OR STORED VALUE AND NEVER WORRY ABOUT HAVING SUFFICIENT FARE. Sign in Tap your card, not your wallet! This ensures the credit card in your wallet won’t be unintentionally charged. REGISTER YOUR COMPASS CARD Protect your balance on a lost or stolen Compass Card. Store your payment info for future purchases. Set automatic payments, enroll in the Bike Parkade program, and more. CHECK YOUR CARD BALANCE Check balance or load fares as a guest. Compass Card number: 20-digit number on the back of your card. Card number is requiredCard number should start with 0164Card number should be 20 digits long Security code: 3-digit number on the back of your card. Card CVN is requiredCard CVN should be 3 digits You must accept the terms and conditions You must accept the terms and conditions COMPASS BASICS NEW TO COMPASS Compass is convenient, easy-to-use and secure – and it’s all of these things right in the palm of your hand. Load fare products onto one card, and tap in and out across the entire system. Let’s get you introduced. AUTOLOAD With card registration, you can set automatic top-ups or pass renewals. Card registration also includes balance protection, in case your card is lost or stolen. Register and set-up your AutoLoad. FARES & PASSES There are two types of Compass Cards – Adult and Concession. You can load Stored Value, a Monthly Pass or a Day Pass onto a Compass Card. Learn which product is right for you at translink.ca. REQUEST A REFUND Refunds can be made by calling Compass Customer Service at 604-398-2042. Visit our Help page for more information, including options to submit a request either in-person or by mail. * New to Compass * AutoLoad * Fares & Passes * Request a Refund Compass is convenient, easy-to-use and secure – and it’s all of these things right in the palm of your hand. Load fare products onto one card, and tap in and out across the entire system. Let’s get you introduced. With card registration, you can set automatic top-ups or pass renewals. Card registration also includes balance protection, in case your card is lost or stolen. Register and set-up your AutoLoad. There are two types of Compass Cards – Adult and Concession. You can load Stored Value, a Monthly Pass or a Day Pass onto a Compass Card. Learn which product is right for you at translink.ca. Refunds can be made by calling Compass Customer Service at 604-398-2042. Visit our Help page for more information, including options to submit a request either in-person or by mail. HOW TO REQUEST A REFUND Requests for refunds can be made the following ways: By phone Registered cardholders can request product refunds by calling Compass Customer Service at 604-398-2042. In person Visit us in person at the TransLink Customer Service Centre at Waterfront SkyTrain Station. By mail Prefer using an envelope and stamp? Complete and mail us a refund request form (if requesting a card deposit refund, remember to include the card). Online Contact us using our online form. Loading Translink Compass Customer Service: 1-888-207-4055 * Trip Planner * Fares & Passes * Contact Us * Compass Terms & Conditions * Compass Privacy Notice * Website Terms & Conditions * Accessible Version: Off