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<form id="ups-header_search" class="header-search" role="search" method="post" action="/nz/en/SearchResults.page">
  <div class="input-group dropdown"><label id="search-label" for="ups-mainNav-search" class="sr-only">Track a package or search</label><span class="icon ups-icon-search" aria-hidden="true"></span><input id="ups-mainNav-search" type="search"
      class="search-field" name="q" autocomplete="off" placeholder="Track a package or search" data-toggle="dropdown">
    <div class="dropdown-menu suggestion-menu" aria-labelledby="popular-searches">
      <div class="dropdown-header" id="popular-searches">Popular Links and Searches</div>
      <a aria-label="Popular Term shipping" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/nz/en/support/shipping-support.page" data-utg-internal-search="Y">shipping</a><a aria-label="Popular Term claim" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/nz/en/support/file-a-claim.page" data-utg-internal-search="Y">claim</a><a aria-label="Popular Term delivery" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/nz/en/support/tracking-support/change-delivery-options.page" data-utg-internal-search="Y">delivery</a><a aria-label="Popular Term supplies" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/nz/en/shipping/order-supplies.page" data-utg-internal-search="Y">supplies</a><a aria-label="Popular Term fuel" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/nz/en/support/shipping-support/shipping-costs-rates/fuel-surcharges.page" data-utg-internal-search="Y">fuel</a><a aria-label="Popular Term billing" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/nz/en/business-solutions/ups-billing.page" data-utg-internal-search="Y">billing</a><a aria-label="Popular Term tracking" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/nz/en/support/tracking-support.page" data-utg-internal-search="Y">tracking</a><a aria-label="Popular Term customer service" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/nz/en/support/contact-us.page" data-utg-internal-search="Y">customer service</a><a aria-label="Popular Term infonotice" class="dropdown-item popular-links ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Link" data-utg-on-site-search-assist-src="Popular Terms" href="https://www.ups.com/nz/en/support/tracking-support/where-is-my-package/how-to-use-infonotice.page" data-utg-internal-search="Y">infonotice</a><a class="dropdown-item popular-search ups-analytics" data-utg-event-id="21" data-utg-on-site-search-assist-type="Search Term" data-utg-on-site-search-assist-src="Popular Terms" data-utg-on-site-search-assist="my choice" href="#" data-search="my choice" aria-label="Search for my choice" data-utg-internal-search="Y"><span class="icon ups-icon-search" aria-hidden="true"></span> my choice</a>
    </div>
  </div><button class="ups-cta ups-cta-primary search-submit-btn" type="submit">Search<span class="icon ups-icon-right-arrow" aria-hidden="true"></span></button><button id="ups-header_search-close" class="ups-header_search_close" type="button"><span
      class="icon ups-icon-close" aria-hidden="true"></span><span class="sr-only">Close</span></button>
</form>

Text Content

 * Locations

 * Alerts
 * New Zealand - English
    * New Zealand - English
   
   Select Another Country or Territory
 * About UPSOpen the link in a new window

Skip To Main Content
 * About UPSOpen the link in a new window
 * New Zealand - English
    * New Zealand - English
   
   Select Another Country or Territory

 * Shipping
   
   
   SHIPPING
   
    * Create a Shipment
    * Calculate Shipping Cost
    * Schedule a Collection
    * Find a Location
    * View Shipping History
    * Batch File Shipping
    * Packaging and Shipping Supplies
   
    * How To Ship a Parcel
    * How To Ship Internationally
    * How to Return a Parcel
    * Go to Shipping Support

 * Tracking
   
   
   TRACKING
   
    * Track a Package
    * View All Shipments
    * Manage with Quantum View
   
    * Change a Delivery
    * Go to Tracking Support

 * Business Solutions
   
   
   BUSINESS SOLUTIONS
   
    * Business Shipping Tools
    * View and Control Your Shipments
    * Manage Shipments for Large Enterprises
    * Manage Your Bill
    * File or View a Claim
   
    * Start or Grow Your Business
    * Expand Your Online Business
    * 

 * Support
   
   
   SUPPORT
   
    * Manage Your Bill
    * Manage Your Profile
    * File or View a Claim
    * Contact Us
   
    * Tracking Support
    * Shipping Support
    * International Tools and Resources

Track a package or search
Popular Links and Searches
shippingclaimdeliverysuppliesfuelbillingtrackingcustomer serviceinfonotice my
choice
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 1. Home
 2. Tracking Support


TRACKING SUPPORT

Get helpful information on your parcel’s whereabouts, options for changing your
delivery, filing a claim and more.

Track Now



WHERE’S MY PARCEL?

We have answers for all your questions. Let’s tick off all the boxes to find out
where your shipment is.


MY DRIVER LEFT A UPS INFONOTICE. NOW WHAT?

Your driver left a notice because we missed you the first time around. Here’s
what to do next.
Learn About Your UPS InfoNotice


WHAT DOES MY TRACKING STATUS MEAN?

We put together a list of common tracking statuses to help you better understand
where your parcel is on its journey.
Tracking Statuses Explained


PREVENT MORE MISSED DELIVERIES

Receive up-to-date alerts on incoming parcels, see your delivery window and
reschedule multiple parcels at the same time with UPS My Choice®.
Sign Up for Free

Where's My Parcel?


DELIVERY CHANGES HAPPEN



See what options you have to reroute, hold or cancel your delivery so we can
make sure that we’re getting it to you when and where you need it.

Delivery Change Options


CAN'T FIND WHAT YOU'RE LOOKING FOR?

We're here to help.

Contact Us


I HAVE AN ISSUE WITH MY DELIVERY

If you can’t find your parcel or it’s damaged, we’ll investigate. If we can’t
find it, we’ll issue a claim.

 * Your parcel shows as delivered but you can’t find it.
 * It’s been several days since your parcel was scanned and it is late.
 * Your parcel arrived damaged or broken.

File a Claim


FAQ

Where do I find the latest information on the location of my parcel?

Tracking your parcel on UPS.com will give you the most up-to-date information
about the status of your shipment. Check back periodically for shipment progress
updates.

Track a Parcel

How late will UPS deliver?

UPS Standard parcels are generally delivered at any time on Monday to Friday
between 9 a.m. and 7 p.m. (and sometimes later) to residences, and to business
addresses during their normal business hours.

While standard parcels can’t be scheduled to arrive at a specific time, UPS
express shipments have guaranteed delivery times that vary by service.

My shipment says ‘Out for Delivery’. What time will I get my parcel?

Generally, our drivers can deliver as late as 7 p.m. During the festive season,
our drivers may deliver even later.

If we are unable to deliver a parcel that shows a status of ‘out for delivery’,
we’ll try another delivery on the next business day.

My shipment says it’s been delivered, but I can’t find it. Where is it?

Your driver will try to leave your parcel out of plain sight to protect it.
Check exterior doors or other places where your parcel could’ve been placed,
like the porch, back patio or garage. Also check with anyone who may have
collected your parcel, like a neighbour. If you still can’t find it, contact the
seller to start a claim.

Learn More About Filing a Claim

This Site
 * Tracking
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 * Help and Support
 * Communication Preferences

Other UPS Sites
 * About UPSOpen the link in a new window
 * Supply Chain SolutionsOpen the link in a new window
 * UPS JobsOpen the link in a new window

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 * Protect Against Fraud
 * Terms and Conditions
 * Website Terms of Use
 * Privacy Notice
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