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 * Home
 * 24x7 Help
 * Customer Care

Welcome to Paytm 24x7 HelpPlease download the Paytm App and follow the simple
steps given below to get your issue resolved. To download Paytm App, select App
Store.
Google Play Store Apple App Store
1

OPEN THE PAYTM APP & TAP ON PROFILE ICON ON THE TOP LEFT

2

SCROLL DOWN TO 24X7 HELP & SUPPORT SECTION

3

CHOOSE A SERVICE YOU NEED HELP WITH OR TAP VIEW ALL SERVICES

4

TAP ON CHAT WITH US & TYPE YOUR QUERY IN THE CHAT BOX

Need Paytm Help?Are you a Paytm user in need of assistance with your account or
transactions? Look no further! Paytm, the popular digital wallet and e-commerce
platform in India, has a dedicated customer care team available 24/7 to help
with any issues or concerns.In addition to the phone line, Paytm also offers
intelligent chatbot assistance. If you prefer a more instant and convenient way
to contact Paytm customer care, you can also use our chatbot option on the app.
The chatbot is available all day, every day to help you with your queries.In
summary, Paytm has got your back, with multiple ways to reach out for help, you
can choose the one that works best for you. Whether it's a phone call to the
Paytm helpline number or chatbot, the customer care team is always available to
assist you.The customer service team is available 24/7 to assist you with any
concerns you may have.


HOW TO CONTACT PAYTM FROM VARIOUS DIFFERENT CHANNELS?

1

PAYTM APP:

Open the Paytm app and navigate to the "Help & Support" section for customer
support options such as chat support, email, phone number, and FAQs.

3

PHONE:

Contact Paytm's customer support team by calling the helpline for assistance
with your query. You can go to Help & Support section and tap on ‘Contact us’.

4

WEBSITE:

Use the Paytm website for authorized links and platforms for downloading the app
and for the FAQ section to better understand your inquiry.


HOW TO RAISE A QUERY THROUGH THE PAYTM APPLICATION?

Following is how to raise a query through Paytm application:

1

Open the Paytm application

2

Navigate to the ‘Help & Support’ section in the application by tapping on the
profile picture or searching for it in the search bar

3

Select the services you need assistance with (e.g. Paytm KYC, Paytm Wallet,
FASTag) and choose your issue.


WHAT IS PAYTM CUSTOMER CARE NUMBER?

Paytm offers customer support through various channels including phone, chatbot,
and email. Customers can reach the customer service team 24/7 by calling the
Paytm customer care no for assistance with account-related issues, technical
support, or reporting suspicious activity. Additionally, Paytm offers specific
contact numbers for different categories of concerns related to the company's
wide range of services.

1

Reach out to Paytm's customer service team for assistance with banking, wallet,
and payments related issues.

2

Contact Paytm's dedicated customer service line for assistance with travel and
hotel bookings

3

Report any suspicious activity with your Paytm account on dedicated helpline
number for fraud and theft

When it comes to customer service, Paytm takes it seriously. The company's
customer service team is dedicated to addressing any issues that users may have
and is available to assist them in English as well as vernacular languages. To
ensure that issues are resolved promptly, it is important to include all
necessary information when submitting them.

Paytm offers multiple ways to reach out to customer service, including a
helpline that is available 24/7. This means that users can contact the customer
service team at any time, however, the team may only contact customers between
10 AM to 8 PM. This allows for a more efficient and timely resolution process.


FAQS

1

HOW CAN YOU KEEP YOUR PAYTM ACCOUNT SAFE?

Use strong, unique passwords for your Paytm account and keep your mobile number
and email address updated. Don't share your password or OTP with anyone. Use
secure internet connections and enable 2FA for added security. Log out of shared
devices and keep your phone and app updated. Be cautious of phishing and fraud
attempts.

2

HOW CAN I RESOLVE ISSUES WITH FAILED UPI TRANSACTIONS?

If UPI transactions are failing, check internet connection, verify details,
check balance, check transaction limit, contact bank, try again later, check
with UPI provider. Keep the bank and UPI app teams informed for further
investigation.

3

MONEY TRANSFERRED THROUGH PAYTM UPI BUT THE RECEIVER DID NOT GET IT?

Majority of UPI payments get successful instantly and money is added to the
receiver’s bank account at the moment itself. However, in rare circumstances
which are beyond our control, like not receiving a success message from NPCI or
receiver bank within a stipulated time, transactions go into pending state For
pending cases, we keep checking the status with NPCI on regular basis and within
24 hours, we know the final status — success or failure of all payments. For
failed payments, all banks do a reconciliation and add the money back to your
bank account within 2 working days.


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