www.clootrack.com Open in urlscan Pro
2a06:98c1:3200::90:1  Public Scan

Submitted URL: http://clootrack.com/
Effective URL: https://www.clootrack.com/
Submission Tags: tranco_l324
Submission: On May 09 via api from DE — Scanned from DE

Form analysis 2 forms found in the DOM

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          <option value="AZ">Azerbaijan (Azərbaycan)</option>
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          <option value="VG">British Virgin Islands</option>
          <option value="BN">Brunei</option>
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          <option value="CM">Cameroon (Cameroun)</option>
          <option value="CA">Canada</option>
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          <option value="BQ">Caribbean Netherlands</option>
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          <option value="GW">Guinea-Bissau (Guiné Bissau)</option>
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          <option value="HU">Hungary (Magyarország)</option>
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          <option value="IQ">Iraq (‫العراق‬‎)</option>
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          <option value="IL">Israel (‫ישראל‬‎)</option>
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          <option value="JM">Jamaica</option>
          <option value="JP">Japan (日本)</option>
          <option value="JO">Jordan (‫الأردن‬‎)</option>
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          <option value="KI">Kiribati</option>
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          <option value="KW">Kuwait (‫الكويت‬‎)</option>
          <option value="KG">Kyrgyzstan (Кыргызстан)</option>
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UNDERSTAND
THE WHY BEHIND
CUSTOMER EXPERIENCE




UNDERSTAND
THE WHY BEHIND
CUSTOMER EXPERIENCE


7.5X FASTER QUALITATIVE INSIGHTS WITH AI

Find out why your NPS, CSAT, and star ratings are falling. Cut churn by 35%,
save over 528 hours monthly, and achieve a 38X+ ROI.

Perfect for B2C brands, management consultants and investment funds.




150+ ENTERPRISES TRUST CLOOTRACK

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WHAT OUR CUSTOMERS SAY

Previous

When it comes to category understanding, the biggest challenge is where to
start, what attributes to look at for your own brand and competition. There are
several gaps that are left by listening and analytics tools. Clootrack helps
clients find the drivers of conversation that are difficult to identify on
social media. It helped us to streamline our social media conversation into
relevant buckets.

SENIOR GROUP HEAD

Analytics at a Major Agency

There are many issues with respect to customer experience that most people in
the company understand, but there are a few issues which only a few people
understand and none of us knew if it was important to the customers. Clootrack
was able to identify the issues that really mattered to customers.

CUSTOMER INSIGHTS HEAD

at a Major Bank

We were looking for valuable product insights which were very difficult to
obtain from large data dumps. Clootrack helped us to get powerful, strategic
business insights to be brought to the surface.

ALEXIS O

ECommerce Manager at a Major Apparel Brand

We were looking at the personal care market to understand the motivations of
Brand Switch in the category. What I liked about Clootrack is the smartness: it
picks the right conversations and reviews for the analysis unlike a lot of tools
I have used. There are zero invalid conversations.

TANIA DEY

Vice President CX Strategy, MullenLowe Lintas Group

We offer a lot of mediums for our customers to make their voices heard: product
reviews, surveys, and a section where customers can write about their
experience. We were looking for a platform that could create a more structured
output from these channels. We had interactions and POCs with multiple vendors
and Clootrack stood out with their ability to get meaningful output from the
various unstructured customer input channels.

SHOEB SHAIK

Process Excellence, Tata Cliq

We were trying to find brand associations in a quick manner. Clootrack is
convenient, thoughtful, and quick. The best thing is their algorithm - they are
able to take the intensity of emotion into account while analyzing online
conversations.

SAMDISH C

Group Corporate Brand at a Multinational Automotive Brand

We were looking for a fast and cost-effective way of getting insights into our
customers and the market. My favorite part of working with Clootrack is their
technology engine. It has been a great way of getting insights for us, and it is
quite cost-effective.

STRATEGY HEAD

of a Multinational Automotive Brand

I was looking for a company that could help me to answer questions in research
in a much more authentic fashion, rather than going around with a questionnaire
to people and asking them questions. This whole concept of getting into emotions
and tonality of the emotions is definitely unique. The second part of the
uniqueness comes through the fact that it is not just online conversations but
also that we can take internal enterprise data whether it’s banking data or
telecom or auto sector.

PRINCIPAL CONSULTANT

at a Global Consulting Firm

We have been doing NPS surveys for some time. However, the biggest issue has
been convincing departments to take action on it. Because NPS questions are
framed by business divisions and many times are biased to their understanding of
business. Clootrack analysis brings out what customers want genuinely and is
represented in verbatims. All business divisions oblige to take action on it as
it is coming from the horses’ mouth.

CUSTOMER INSIGHTS HEAD

at a Major Bank

When it comes to category understanding, the biggest challenge is where to
start, what attributes to look at for your own brand and competition. There are
several gaps that are left by listening and analytics tools. Clootrack helps
clients find the drivers of conversation that are difficult to identify on
social media. It helped us to streamline our social media conversation into
relevant buckets.

SENIOR GROUP HEAD

Analytics at a Major Agency

There are many issues with respect to customer experience that most people in
the company understand, but there are a few issues which only a few people
understand and none of us knew if it was important to the customers. Clootrack
was able to identify the issues that really mattered to customers.

CUSTOMER INSIGHTS HEAD

at a Major Bank

We were looking for valuable product insights which were very difficult to
obtain from large data dumps. Clootrack helped us to get powerful, strategic
business insights to be brought to the surface.

ALEXIS O

ECommerce Manager at a Major Apparel Brand

We were looking at the personal care market to understand the motivations of
Brand Switch in the category. What I liked about Clootrack is the smartness: it
picks the right conversations and reviews for the analysis unlike a lot of tools
I have used. There are zero invalid conversations.

TANIA DEY

Vice President CX Strategy, MullenLowe Lintas Group

Next


WHAT IS CLOOTRACK?

Clootrack is an AI-powered CX analytics platform tailored for enterprise
decision-makers. It analyzes billions of customer conversations in real time to
pinpoint why your customer experience falters.


Explore Platform
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WHY CLOOTRACK


COMPREHENSIVE CX OVERVIEW

Seamlessly integrate customer data from both first-party and third-party
sources—CRM tickets, call center calls, NPS data, social media, e-commerce
reviews, blogs, and news sites—into a secure, AI-powered CX analytics engine.

Discover underlying customer issues and what drives brand loyalty through
authentic conversations, all in real time, enabling informed decisions.

Request 1 : 1 with CX Specialist
Read Case Study


COMPETITOR BENCHMARKING

Learn where your brand stands against the competition with industry benchmarks.
Get real-time insights into what drives your SWOT.

Stay ahead by recognizing shifting customer priorities.

 

Request 1 : 1 with Insight Specialist
Read Case Study


BRAND HEALTH MONITORING

Track your brand in real time to pinpoint areas needing improvement. Leverage
insights from customer conversations to guide your brand's growth strategy.

Request 1 : 1 with Brand Specialist
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UNBIASED INSIGHTS

Clootrack's patented AI algorithm uncovers themes and patterns in customer
conversations unguided, ensuring insights are unbiased and actionable, directly
traceable to customer journeys.

Confidently make decisions on customer acquisition, product development, market
entry, and marketing strategies.

Request 1 : 1 with CX Specialist
Read Case Study


CLOOTRACK FOR YOU

 * Customer Experience Leader
 * Consumer Insights Leader
 * Management Consultant
 * Private Equity Deal Analyst


CUSTOMER EXPERIENCE LEADER

Grasp the key elements affecting customer experience scores, such as NPS, CSAT,
and CES. Streamline stakeholder alignment through clear, data-driven insights
and spark action. Cut customer churn by 30% to 40%.

“There are many aspects which we know are customer issues. There are some issues
only some people in the company know. There are some customer issues which no
one in the company knows. Clootrack is able to bring out these issues and tell
us if it really matters to the customers.”

-Customer Insights Head at a Major Bank
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CONSUMER INSIGHTS LEADER

Answer stakeholder questions on consumer behavior in seconds, not days, using
insights from millions of customer conversations. Become the go-to hero by
guiding your organization with fast data-driven decisions on customer
acquisition, product development, market entry, marketing strategies,
investments, and more.

“Using Clootrack we were able to pinpoint key customer experience issues - like
the ones that happen in last-mile delivery. Usually, these issues get completely
missed out if they are not escalated to us even though it affects the customer
experience big time. Clootrack was able to identify these issues and highlight
the priority that helped us to take immediate action.”

- Consumer Insights Manager, Major eRetail Platform
Request Demo
Read Case Study


MANAGEMENT CONSULTANT

Boost your pitch success rate by 60%. Slash strategic workshop prep by 300
hours. Accelerate market research to hours instead of months.

“Our clients across industries and geographies have been WOWed by the learnings
and insights which led to significantly better business decisions including
better marketing campaigns, brand positioning and innovation strategies.
Clootrack’s capability to decode customer emotions helped us to identify why
certain customers prefer certain products and brands.”

-Managing Director, Strategy Consulting Firm
Request Demo
Read Case Study


PRIVATE EQUITY DEAL ANALYST

Get qualitative insights for an investment edge, in real time. Save 23 days on
due diligence, equity research, strategy planning, portfolio audit and deal
thesis analysis. 

“Auto theme identification by Clootrack is very powerful - it is
granular without needing any input. When a survey is used instead of Clootrack,
key product codes are identified and responses are bucketed. However, it needs
significant effort and is error prone.”

- Partner, Major Private Equity Fund
Request Demo
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SEAMLESS INTEGRATION WITH ALL
DATA & BI TOOLS

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At Clootrack we are committed to protecting and respecting your privacy. We only
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UNDERSTAND THE WHY BEHIND CUSTOMER EXPERIENCE

7.5X FASTER QUALITATIVE INSIGHTS!

Find out why your NPS, CSAT, and star ratings are falling. Cut churn by 35%,
save over 528 hours monthly, and achieve a 38X+ ROI.

Perfect for B2C brands, management consultants and private equity funds.

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CLOOTRACK

Understand the WHY behind Customer Experience


 * Resources
   * Blogs
   * Insights
   * Knowledge base
   * CX See Why Show
   * CX Experts' Interview Report - Download
   * Data Analytics Global Leadership Survey
 * About
   * Overview
   * Life at Clootrack
   * Contact
   * Careers
   * Press Releases
   * Clootrack in the Media
   * Clootrack at Events


CLOOTRACK

Understand the WHY behind Customer Experience


 * About Us
 * Life at Clootrack
 * Careers
 * Press Releases
 * Clootrack in the Media
 * Blogs
 * Knowledge Base
 * Insights
 * Request Demo
 * CX Report - Download
 * CX See Why Show
 * Privacy Policy

©Copyright 2024 www.clootrack.com All Rights Reserved.
Copyright © 2024 www.clootrack.com All Rights Reserved