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Platform overview

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Key capabilities

Monitoring & alerts Alerting on aggregate behavior, frustration, and more.
Session replay Understand the “why” behind customer behaviors. Journeys
Understand which paths customers are taking. Dashboards Organize and monitor
your most important data. Opportunity analysis Automatically surface and
quantify friction points. Heatmaps Visualize page-level clicks, scrolls, and
attention. Guides Industry specific templates to improve your experience. Page
performance Discover and quantify the impact of slow pages. Visible Visualize
user behavior directly from your browser.

Platform foundations

ExperienceAI Our powerful machine learning engine. Mobile app analytics Patented
mobile analytics technology. Security and privacy Best in class security
technology and polices. Autocapture Capture over 300 metrics out-of-the-box.
Performance & overhead Lightweight SDKs and tags. Partners & integrations View
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Industries

Retail Understand shoppers’ needs faster. Financial services Drive digital
adoption and improve satisfaction. Travel & hospitality Grow revenue and loyalty
with real-time visibility. Telco Improve the digital-first experience. Gaming
Understand real-time player behavior. Healthcare Improve patient self-service
and loyalty.

Teams

Product Understand any part of the digital experience in seconds. Technology
Surface and scope customer technical friction in real-time. Marketing Strengthen
your campaigns and convert more. Analytics Answer the “why” behind the customer
experience. CX & VoC Bring together qualitative and quantitative insights. UX
Deep insight into behavior, engagement, and friction. Service & support Improve
customer empathy and contact center efficiency.

Solutions

Digital analytics Monitor, diagnose, and optimize critical experiences. Product
analytics Understand user behavior and drive adoption. Experience analytics
Surface pain points and quantify opportunities. Journey analytics Insights into
every touchpoint across the digital journey. Web analytics Understand and report
on digital performance.

Get started with Atlas

Atlas Guides help you build the best user experiences.

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Top industry guides

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Resources



Resources

Resources Review expert guidance and new data. Events & webinars Join us for
live or virtual events. Blog Thought leadership, trends, and product insights.
Continous Product Design The approach to building better products faster.

Webinar with Forrester Research

2024 outlook: 3 trends that will optimize digital.

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About



About us

Our story How Quantum Metric started, our leadership team, and how you can get
involved. Careers See what it’s like to work for Quantum Metric, and available
positions. News Read the latest announcements and news.

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Latest news

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WHERE DIGITAL SPEED MEETS BUSINESS NEED.

A digital analytics platform that helps your team spend less time chasing
friction and more time improving the journey.

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REDEFINING HOW DIGITAL TEAMS WORK.

Quantum Metric is the digital analytics platform for business, technology, and
analytics teams.

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MONITOR AND DETECT


SURFACE REVENUE LEAKS AND SELF-SERVICE FRICTION.

Detect and alert on digital experience anomalies, friction, and errors,
correlated to business KPIs in real-time.

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QUANTIFY AND DIAGNOSE


ELIMINATE DATA BOTTLENECKS ACROSS DIGITAL TEAMS.

Automatically capture user data. Quickly validate technical errors or confusing
UX design. Quantify to prioritize across stakeholders.

See our web and mobile session replay

DISCOVER AND OPTIMIZE


PRIORITIZE OPPORTUNITIES THAT DRIVE THE BIGGEST LIFT.

Compare experiments, explore customer behavior, and determine what enhancements
to deliver next.

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"Following optimization using Quantum Metric insights, the Korean Air app-store
rating has risen from 2.9 up to 4.6."

- Jinsoo Ko, Product Manager, Korean Air


Read their story


“Quantum Metric provides a single source of truth around our customers'
experience. All stakeholders can easily see and understand the impact of a
problem and agree on solutions. Using Quantum Metric has genuinely brought our
technology and business teams closer together.”

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“Quantum Metric has helped lululemon systematically chip away at checkout
errors, which has had a multi-tens of millions of dollars in revenue impact.”

- Danny Ryder, Chief Digital Officer


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“One of the challenges with traditional analytics is that you have to prescribe
what you want to measure. Often it's what you are not looking at that is what
holds you back. That is where Quantum Metric’s machine learning has been a big
game changer for us.”

- Dylan Jacques, Technology Director


Read their story


"Following optimization using Quantum Metric insights, the Korean Air app-store
rating has risen from 2.9 up to 4.6."

- Jinsoo Ko, Product Manager, Korean Air


Read their story


“Quantum Metric provides a single source of truth around our customers'
experience. All stakeholders can easily see and understand the impact of a
problem and agree on solutions. Using Quantum Metric has genuinely brought our
technology and business teams closer together.”

- Steven Teo, Head of Innovations and Digital Controls


Read their story


“Quantum Metric has helped lululemon systematically chip away at checkout
errors, which has had a multi-tens of millions of dollars in revenue impact.”

- Danny Ryder, Chief Digital Officer


Read their story


“One of the challenges with traditional analytics is that you have to prescribe
what you want to measure. Often it's what you are not looking at that is what
holds you back. That is where Quantum Metric’s machine learning has been a big
game changer for us.”

- Dylan Jacques, Technology Director


Read their story



TRUSTED BY ENTERPRISES. LOVED BY PEOPLE.

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