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Ameyo and Exotel Announce Merger
info@ameyo.com
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Request a Demo


AI-POWERED VOICE BOT TO REDUCE OPERATIONAL COSTS 

 * Human-like Conversations, in English , Hindi and all  major Indian vernacular
   languages
 * Deeper CRM Integrations through API’s
 * Smooth conversation without any break during entire conversations
 * Scaling up or down on demand with no fixed cost

HINDI USER

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ENGLISH USER

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JOIN THE TRIBE OF 2000+ CUSTOMERS USING AMEYO TO
ENHANCE THEIR CUSTOMER EXPERIENCE






DIGITAL TRANSFORMATION AND AUTOMATION OF CALL PROCESSES WITH VOICEBOT


REDUCE OPERATIONAL COSTS 

 * Automate routine processes and tasks to save time & costs. One aspect is
   making Contact Center 24x7x365 - Customer experience, cost saving could be
   more than 40-50%. Save expenses on customer support agents by switching
   conversations to Voicebot

 * Process a vast amount of data for lead qualification and improve productivity
   of your sales team




PROVIDE AWESOME CUSTOMER EXPERIENCE

 * Reduce wait time and increase first call resolution by directly resolving the
   customer queries from the Voicebot
 * Using technology like NLP, a Voicebot understands user’s intent and give a
   contextual response
 * Gather insights about customer behaviour and improve the quality of the
   interaction between the brand and its customers


SCALABILITY AND 24*7 AVAILABILITY

 * Can handle millions of conversations simultaneously, all to the same high
   standard with Voicebot
 * Spikes in the volume of calls can be handled efficiently without having to
   worry about infrastructure update or hiring new agents
 * Ability to understand multiple languages and customer’s intents and reply
   accordingly




WHAT PROCESSES CAN BE OPTIMIZED USING VOICE BOTS




INBOUND CALL AUTOMATION

 * Enhanced Self-Serve customer queries that saves your agents time and allows
   them to take up other important queries
 * Ameyo’s voice bot to take care of routine customer queries with option of
   transferring complex calls to the live agents with the context
 * Hassle-free appointment scheduling and confirmation without any intervention
   of the agents




OUTBOUND CALL AUTOMATION

 * Two way interaction – welcome call, reminders, service calls, confirmation
   call, feedbacks, Lead qualification calls, and renewal calls
 * Complement Strategic debt collection with intelligent outbound dialing,
   enhancing customer coverage, and improve Promise to Pay Ratio. 
 * A snapshot of the customer coverage represents lead penetration by depicting
   uploaded leads versus the dialed leads.




ENHANCE YOUR CUSTOMER EXPERIENCE WITH AMEYO'S AI-POWERED VOICE BOT

Book A Demo Slot


VOICE BOT: FROM COLLECTIONS TO DIGITAL SALES




COLLECTIONS FOR FINANCIAL SERVICES (BANKING & INSURANCE)

 * Automate a few tasks of the existing collection process by creating custom
   call flows.  Make data-driven decisions with the humanized collections bot by
   pushing the discussion’s outcome in real-time to the CRM.
 * Ameyo’s collections bot integrates with core banking and backend systems to
   identify the context and personalize the conversation.




CONTACT CENTER AUTOMATION

 * Ameyo’s Voice Bot can take care of up to 50-60% calls, which are routine in
   nature to provide cost savings and more productivity to the existing agents
 * Connect existing voice networks with Ameyo’s speech-to-text (STT) engines.
   This connection provides you advanced call management functions such as call
   transfer, call disconnect, and call recording.
 * When a customer connects via a voice-based channel, Ameyo provides
   information exchange between voice bot & customers’ data is saved in CRM,
   which can then be contextually retrieved for further conversations.




DIGITAL SALES

 * Using Machine Learning and Natural Language Processing (NLP), voice bots can
   easily comprehend speech in different dialects and easily converse with a
   person without scripting restrictions.
 * Voice bots can assist in taking your digital sales to the next level. 
   Ameyo’s Voicebot can handle time-consuming tasks such as scheduling
   appointments, setting reminders, confirmations, and even prospecting a
   potential lead.




CONVERSATIONAL IVR (IVR BOT)

 * The Conversational IVR system lets you understand the customers’ sentiment,
   context, and content spoken in Natural Language and provide a dynamic
   customer experience. Customers can converse with the voice bot in their own
   words, convey their issue or query, and get a suitable natural language
   response.
 * Unlike traditional menu-based IVR interactions, Ameyo’s Voicebot reduces the
   wait time for customers by delivering a convenient and personalized
   self-service, allowing you to minimize churn, maximize productivity, and save
   costs.




AMEYO'S VOICEBOT FEATURES



AUTOMATIC SPEECH RECOGNITION

End-to-end deep learning-based speech recognition that performs well with
different accents and even in background noise. The word error rate for Ameyo’s
ASR is less than 15%

OMNICHANNEL CAPABILITIES

Omnichannel ability to enable call deflection to other channels if needed, thus
reducing costs and providing seamless customer experience

CONTEXTUAL CONVERSATIONS

Craft personalized, proactive & intuitive conversations with customers with a
robust and secure cloud communication platform

MULTI-LANGUAGE SUPPORT

Ameyo’s Voice Bot can converse in natural human languages like English, Hindi,
and eight other languages. You can dynamically switch language as per the
context.

NLP ENGINE

Ameyo’s NLP engine can understand the context of customer interactions. It uses
deep learning models to build a knowledge base from structured and unstructured
data.

SEAMLESS DEEP CRM INTEGRATIONS

Automate end to end support & service workflows using deep integration of Ameyo
voice bot solutions with your existing CRM

NEGATIVE SENTIMENT RECOGNITION

Sentiment analysis allows the voice bot to assign words as positive, neutral, or
negative, giving an understanding of the conversation’s entire context.

FLEXIBLE DEPLOYMENT OPTIONS

Choose to deploy on public cloud or private cloud while maintaining high-end
security of your overall operations.

TEXT TO SPEECH

Automatic Speech Recognition (ASR) engine generates a text transcript of the
customer’s speech. Voicebot then converts its text response to voice using a
Text-to-speech (TTS) engine. 

HUMAN-IN-LOOP

Voice bot can transfer Complex conversations to a live agent without losing the
context.

 


WHY DO LEADING BUSINESSES CHOOSE AMEYO?

FLEXIBILITY AND CONTROL

Ameyo understands that your business is unique and lets you define your
business-specific configurations, create your own rules, configure your
dashboards and reports, manage your business prompts, and a lot more.

RELIABLE AND SECURE

Ameyo is PCI DSS compliant with certified public cloud environments across
India, APAC, Africa, & ME. In Addition to being PCI DSS compliant, Ameyo is also
ISO 27001 & ISO 27018 certified.

We follow a detailed product development, delivery, certification, and
implementation process, including end-to-end internal testing, periodic VAPT
certification with an independent IT Security Agency, and adherence to CVSS.

SEAMLESS INTEGRATIONS

Automate end-to-end support & service workflows using deep integration of Ameyo
voice bot solutions. Ameyo enables you to integrate your workforce management
system, lead management system, in-house CRM, core banking systems, or any other
third-party system.

CUSTOMER ENGAGEMENT EXPERTISE

Ameyo has provided customer engagement solutions for the last 18+ years to help
consumer-facing brands streamline and improve their customer engagement across
various channels – voice, email, chat, social media, video chat, and messaging

TRUSTED BY GLOBAL BRANDS

2,000+ brands across 60+ countries have trusted Ameyo. It includes brands across
different verticals and industries – BFSI, Edutech, Travel and Hospitality,
E-commerce, Healthcare, Aviation, and more. Additionally, Ameyo provides 24/7
local support through its regional partners.

PAY AS YOU GO

Ameyo offers a ‘pay as you go’ payment model to reduce the CAPEX costs and scale
in a cost-effective way as per the business requirement.



 

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WE ARE REALLY PLEASED TO USE AMEYO’S SERVICE, ESPECIALLY THE SALIENT FEATURE OF
VOICEBOT

We are really pleased to use Ameyo’s service, especially the salient feature of
VoiceBot which is enabling Human Line Conversation. Our customers interact with
Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar
way. Moreover, we can able to achieve a 40% cost saving on operational costs due
to automated calls.

Thanks a lot for the Wonderful Product.

Special Thanks to the team for patiently handling our request & delivering
beyond expectations.

Kumar Konar
Collection Head



AMEYO HELPED GULF AFRICAN BANK MAKE THEIR BUSINESS MORE EFFICIENT AND PROFITABLE
BY OFFERING THEM UNIQUE SOLUTION

At GAB we have had the pleasure to use the system for about 2 years now.
Overall, it has been able to meet the desired expectations that we had as well
as improved our quality of service.

Phidelis Mwarenge
Contact Center Team Leader



METRO EDGE TECHNOLOGIES INCREASES ITS PRODUCTIVITY BY 60%

Ameyo’s Remote Contact Center Solution has helped us increase our productivity
by 60%. It is a very effective solution that helps our agents

Kingsley Bennett
CEO



KHAN BANK CHOOSES AMEYO BECAUSE OF ITS HIGHLY EFFICIENT, FLEXIBLE, AND SECURE
SOLUTION

The implementation scale was huge with lot of complexity. It was a major task
for us to comply with security requirements and other business requirements. The
project team worked effortlessly, satisfying all the requirements.

Bilegt Tumurkhuyag
CX Senior Specialist



UNITEL EMBARKS ON A JOURNEY OF DIGITAL TRANSFORMATION WITH AMEYO

Since deploying Ameyo solution – IVR interactions increased almost 20%, taking
from physical and costly agents to self-service. The way we configure the IVR
system is very smooth and drag & drop and doesn’t involve IT & engineers.

Tulga Otgonbayar
Chief Information Officer



GLOBIVA’S OVERALL CONVERSIONS HAVE GONE UP BY 12-15% USING AMEYO’S OMNICHANNEL
SOLUTION

Globiva’s overall conversions have gone up by 12-15% using Ameyo’s Omnichannel
Solution. It provides tremendous data utilization and configuration capabilities
that makes it a choice for premium service providers. We are using this solution
for our international as well as domestic processes for its shortest response
time and amazing dialer capabilities.

Vikram Singh Nathawat
Director and Co-Founder


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FAQ'S




WHICH LANGUAGE DOES THE BOT SUPPORT?

English, Hindi and Vernacular languages




HOW MANY INTENTS CAN THE BOT SUPPORT IN AN INTERACTION?

Only one intent can be handled by the Bot in a single interaction




WHAT IS ASR & TTS?

Automatic Speech Recognition – Processing Customer Speech to Bot.
Text To Speech Engine – Processing BOT responses into speech.




WHAT IF WE WANT TO SCALE IT AND IMPLEMENT IN DIFFERENT LANGUAGES?

Yes, We can enable you to setup the infrastructure, but BOT training has to be
taken care of by the client.




HOW DOES THE SUPPORT AND TRAINING WORK?

Ameyo will enable the setup in production environment with 5 intents, rest has
to be trained by the client. Necessary consultation shall be provided while
deploying the first 5 intents.




CAN WE DO A POC FIRST?

Yes, we do have a scope to facilitate a POC.





COMPANY

 * Why Ameyo
 * Leadership
 * Awards & Recognition
 * Testimonials
 * Contact Us
 * News & Press

PRODUCTS

 * Fusion CX
 * Omni
 * Voice
 * Engage
 * Emerge
 * ComPaaS
 * Voicebot

FEATURES

 * Interactive Voice Response (IVR)
 * CRM Integration
 * Salesforce Integration
 * Zendesk Integration
 * Auto Dialer
 * Predictive Dialer
 * ACD (Automatic Call Distributor) System
 * HelpDesk Automation
 * Self Service
 * Reports & Dashboards
 * Knowledge Base Software

SOLUTIONS

 * Cloud Call Center Software
 * Cloud Contact Center Software
 * Virtual Call Center Software
 * Mobile Call Center
 * Customer Service Software
 * WhatsApp Customer Service
 * PBX Vs Contact Center Software
 * Customer Support System
 * Ticketing System

RESOURCES

 * Blogs
 * What is a Help Desk Software?
 * What is Call Center Software
 * What is Customer Experience (CX)?
 * What is a Call Center Dialer?
 * How to Setup a Call Center
 * What is Contact Center as a Service (CCaaS)
 * What is Hosted Contact Center?
 * What is Cloud Contact Center?

REGIONAL WEBSITES

 * Kenya
 * Nigeria
 * South Africa
 * Malaysia
 * Indonesia
 * Philippines
 * Vietnam
 * UAE
 * Saudi Arabia

Request Pricing

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