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Submitted URL: https://doi.org/10.26419/res.00505.001
Effective URL: https://www.aarp.org/pri/topics/work-finances-retirement/fraud-consumer-protection/2021-holiday-shopping-consumer-fra...
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 1. Policy & Research
 2. Topics
 3. Work, Finances & Retirement
 4. Fraud & Consumer Protection


HOLIDAY SCAMS: THE GIFT THAT KEEPS ON TAKING


THREE OUT OF FOUR US ADULTS AGES 18+ HAVE BEEN TARGETED BY OR EXPERIENCED AT
LEAST ONE FORM OF FRAUD.

 * Facebook
 * Twitter
 * LinkedIn

by

Jennifer Sauer, AARP Research

 


Published November 18, 2021


The COVID-19 pandemic had a monumental impact on consumers' social and
purchasing behavior — namely, moving more consumers online for social visits,
purchases, and banking. With many COVID-related restrictions lifted and holiday
shopping around the corner, AARP conducted a survey to examine what type of
shopping consumers expect to engage in and how aware they are of potential fraud
from searching for the perfect gift to sending it to the recipient. 



The survey was conducted between October 8, 2021 and October 17, 2021 by ANR
Market Research Consultants (ANR).  ANR completed 1,027 telephone interviews. 
Respondents were screened to be U.S. residents age 18 or older who use the
internet at least occasionally and shop for gifts, food, or decorations for a
holiday, observance, or event during the months of November through January. 
All data have been weighted by age, gender, and race/ethnicity according to 2019
Census Bureau five-year American Community Survey statistics.



State Reports

 * Alabama (Report, PDF)
 * Annotated Questionnaire (PDF)
   
   
 * Massachusetts (Report, PDF)
 * Annotated Questionnaire (PDF)
   
   
 * Montana (Report, PDF)
 * Annotated Questionnaire (PDF)
   
   
 * Oklahoma (Report, PDF)
 * Annotated Questionnaire (PDF)
   
   
 * Pennsylvania (Report, PDF)
 * Annotated Questionnaire (PDF)




For more information, please contact Jennifer Sauer at jsauer@aarp.org. For
media inquiries, please contact External Relations at media@aarp.org.



Suggested citation:

Sauer, Jennifer. Holiday Scams: The Gift That Keeps on Taking. An AARP Survey of
U.S. Adults 18+. Washington, DC: AARP Research, November
2021. https://doi.org/10.26419/res.00505.001



MORE FROM AARP

The Fraud Experience in Indigenous Communities

New AARP-sponsored research explores the vulnerability of American Indian and
Alaska Native communities to fraudulent activities.



PACT Act Fraud: Veterans and Service Members Targeted

Criminals target veterans and service members for PACT Act fraud because they
have stable salaries and benefits. Many are unaware of the PACT Act benefit.



The Scope of Elder Financial Exploitation: What It Costs Victims

In this paper, using a first of-its-kind methodology to measure the annual
financial cost of EFE in the United States, we find that victims over age 60
lost $28.3 billion.



Americans Are Aware of Fraud But Remain Vulnerable

Most Americans (81%) ages 50 and older believe scams and fraud have reached a
crisis level, but their awareness of fraud using payment apps is lacking.



Gift Card Scams Have Emotional Costs, Say Consumers

Gift card scam victims reported feeling fearful of card payment criminals, and
embarrassed and frustrated when trying to recover funds, finds AARP research.


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DETAILED FINDINGS


NATIONAL REPORT

 * 1. Holiday Scams: The Gift That Keeps on Taking — An AARP Survey of U.S.
   Adults 18+
   
   (Report, PDF)

 * 2. Annotated Questionnaire
   
   (PDF)

 * 3. Methodology
   
   (PDF)


NATIONAL REPORT (SPANISH)

 * 1. Estafas en la temporada festiva: un regalo de alto costo: Encuesta de AARP
   con adultos de EE.UU. 18+
   
   (PDF)


SEE ALSO

 * 1. Fraud Watch Network
   
   

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