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Updated on April 2, 2024 in How to, Troubleshooting



HOW TO FIX “ANYDESK IS NOT CONNECTED TO THE SERVER”


Emma Collins Article author
 * HelpWire
 * →
 * Blog
 * →
 * AnyDesk is not connected to the server

Many users report that they experience some errors at times, including the
“AnyDesk is not connected to the server” error.

The root causes of this connection issue include incorrect settings, an outdated
AnyDesk version, network or firewall issues, wrong file permissions, and corrupt
installation files.

Fortunately, there are several ways to resolve this technical fault.

TABLE OF CONTENTS





 1. Check your internet connection

 2. Reset the User Setting

 3. Choose the Perfect Anydesk Substitute

 4. Update the Anydesk software

 5. Allow AnyDesk through Firewall

 6. Check Your File Permissions

 7. Check your router settings

 8. Disable IPv6


CHECK YOUR INTERNET CONNECTION

The first thing you need to do if you encounter a connection issue with AnyDesk
is to check whether your device is connecting to the internet properly. Also,
ensure that all the required ports are open. AnyDesk uses the 80, 443, and 6568
Ports to establish the connection.

If your computer is connected to a wireless connection, try using a wired
connection to see if this resolves the issue. But if the errors are caused by a
network issue, run an internet speed test to check the ping time and internet
speed. Low internet speed and long ping times can cause Anydesk connection
issues.

If the error still persists, try the next troubleshooting steps to resolve it.


RESET THE USER SETTING

Another reason why AnyDesk users are unable to connect to the server has
something to do with the user account settings. So, if connecting your AnyDesk
in Windows 10 or 11 to the server isn’t successful, try resetting the user
settings to solve the technical issues.

Here are the steps for resetting your AnyDesk account and fixing the connection
errors:

Step 1: Open the AnyDesk app and go to Menu.

Step 2: Choose Settings and click User Interface.

Step 3: Click Reset AnyDesk to reset AnyDesk and resolve any settings-related
issues.


CHOOSE THE PERFECT ANYDESK SUBSTITUTE

HelpWire
Fed up with AnyDesk issues? Switch to a free remote desktop service and
experience a significant difference.
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Supported systems
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For those encountering challenges with Anydesk, switching to a different remote
desktop solution like HelpWire can be a practical choice. This free Anydesk
alternative provides all necessary tools for exceptional customer support on
both Mac and PC, accessible from anywhere. What sets HelpWire apart from AnyDesk
is its cost-free accessibility for both personal and business purposes. Its
intuitive interface allows for the quick and easy setup of remote support
sessions, reducing the need for extensive configuration.

KEY FEATURES:

 * Sessions that are Simple to Start;
 * Customer Chat;
 * Quick and Efficient File Transfers;
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UPDATE THE ANYDESK SOFTWARE

Using an older version of the AnyDesk application may cause an array of issues
in AnyDesk in Windows 11 or 10, including the “AnyDesk Not Connected to Server”
error. Hence, try downloading the software’s new version to see if it can solve
the issue.

To get the latest version of AnyDesk and remove the errors, follow these simple
steps:

Step 1: Open the AnyDesk app.

Step 2: If you are using an outdated version of the software, you will see a
message under the remote desk option saying, “A newer version of AnyDesk is
available. Click to update.”

Step 3: Just click that message to download the latest version of AnyDesk in
Windows.

Step 4: Install the app after downloading it, and try running it again to see if
you can connect to the server.

If you’re still having issues connecting AnyDesk to the server, try the
following method.


ALLOW ANYDESK THROUGH FIREWALL

Many users have a firewall, but they have no idea that it may be the cause of
the “AnyDesk Not Connected to Server” error.”

So, when using AnyDesk in Windows 10 or 11, make sure that the firewall allows
the app to run properly and that no security software is hindering it from
connecting to the server. Also, if you are using a VPN, make sure to enable
AnyDesk for the VPN connection.

If AnyDesk in Windows is not allowed to pass through the firewall, you may need
to add the app to the Exception List in your firewall settings.

To make some changes in your firewall settings, follow the easy steps below:

Step 1: Go to Settings and search Windows Defender Firewall.



Step 2: On the left panel, select Allow Apps to Communicate through Windows
Defender Firewall.



Step 3: Choose Change Settings and chose Anydesk from the list.

In case the list doesn’t contain AnyDesk click Allow another App. Look for
AnyDesk in the Programs File, and then Allow the software privately and
publicly, according to the photo below. Afterward, click OK.

When using an external hardware firewall, users will need to whitelist AnyDesk
for particular scans like “Deep Packet Inspection” or “HTTPS Scanning.” Keep in
mind that these come in various names depending on the producer.



Occasionally, these scans obstruct AnyDesk’s secured TLS signal, resulting in
the connection dropping from time to time.

If you still experience errors after checking your firewall settings, then do
the next troubleshooting step to resolve the issues.


CHECK YOUR FILE PERMISSIONS

Permissions are actions that users are allowed to do on a computer or any
device. So, when it comes to accessing the remote computer, it’s important that
your user account has the required permissions. Otherwise, it will cause the
“AnyDesk is not connected to the server” error.

If you believe you have the wrong permissions, follow the steps below to change
the permissions for your user account in AnyDesk and solve the issues.

Step 1: Open the AnyDesk app and go to the user account settings. Open the
Security tab then modify the permissions to allow connection to the remote
computer.



Step 2: Set the permissions properly as shown in the picture below and try
accessing the remote computer again.



If the “AnyDesk is not connected to the server” issue persists after modifying
your file permissions, open a new user account and try connecting using that
account.


CHECK YOUR ROUTER SETTINGS

If your AnyDesk in Windows 11 or 10 can’t connect to the server, your router
settings may be the cause of the error. To resolve this, you should check your
router settings and see if your computer is connected to the network.

To check your router settings in Windows, follow these easy steps:

Step 1: Go to the Start menu and choose Settings. Then, select Network &
Internet.



Step 2: Select Status. Then, click View hardware connection properties under
Advanced network settings.



Step 3: Browse the Default gateway on the list. The numbers next to it represent
your IP address.

Step 4: Copy the IP address and paste it into the browser’s URL bar. Then, press
Enter. You will then be taken to your router’s login page.

Step 5: Type in your login credentials to view your router’s settings. Make sure
that your IP address is set to automatic and that your computer’s MAC address is
correct.

Step 6: If you continue to experience the “AnyDesk Not Connected to Server”
error, try resetting your router to see if connecting to the remote computer is
now possible.

If you still experience technical issues, try the final method below.


DISABLE IPV6

Internet Protocol Version 6, or IPv6, for short, is a network layer protocol
that allows communications and data transmissions to take place over the
network. Some users suggest that IPv6 can be the cause of the disconnection and
that disabling it can resolve the connection issue in AnyDesk in Windows.

You can turn it off in your computer’s settings. Just follow the simple steps
below

Step 1: Go to Settings and type Control Panel in the search bar.

Step 2: Choose Network and Internet, then click Network and Sharing Center.
Select Change adapter settings next.



Step 3: Click your network connection twice and select Properties from the
window.



Step 4: Uncheck the box next to “Internet Protocol Version 6” and click OK.


Recent Articles
 1. How to Fix the “Disconnected from the AnyDesk Network” Issue
    Emma Collins in How to, Troubleshooting
    Apr 2, 2024
 2. Comprehensive Guide to Fix AnyDesk Errors
    Oliver Rieder in How to, Troubleshooting
    Apr 2, 2024
 3. How You Can Avoid AnyDesk Scams and use the Tool Safely
    Helga York in Security, Troubleshooting
    Apr 22, 2024
 4. AnyDesk Vs. Splashtop
    Oliver Rieder in Reviews
    Jan 18, 2024
 5. AnyDesk vs TeamViewer
    Oliver Rieder in Reviews
    Apr 1, 2024
 6. AnyDesk vs Zoho Assist
    Oliver Rieder in Reviews
    Apr 24, 2023
 7. Microsoft Remote Desktop vs AnyDesk: A Thorough Comparison
    Oliver Rieder in Reviews
    Mar 20, 2024
 8. How to Uninstall AnyDesk on Mac
    Natalie Paraskeva in How to
    Apr 17, 2024
 9. Free Alternative to AnyDesk Dec 21, 2023

That’s all about the seven ways to solve the “AnyDesk is not connected to the
server” error.

If you are faced with another AnyDesk connection issue in Windows 10 or 11, hope
that our comprehensive guide will help you to fix Anydesk errors and access the
remote computer again.

Tags:
AnyDesk, Tips & Tricks
HelpWire
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