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GET https://aisera.com

<form role="search" method="get" class="search-form" action="https://aisera.com">
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Text Content

AI Service Desk AI Customer Service
Book Demo Your AI ROI
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 * Platform
   * Conversational AI
   * Conversational Automation
   * Ticket AI
   * Next-Gen ITSM
   * Universal Bot
   * Omnichannel Experience
   * AI Workflows
   * Analytics and Dashboard
   * Security and Compliance
   * Integrations
 * Solutions
   * IT
   * HR
   * Sales & Marketing
   * Customer Service
   * Call Centers
 * Industries
   * Education
   * Federal, State and Government
   * Financial Services and Banking
   * Healthcare and Hospitals
   * Hi-Technology
   * Hospitality, Travel and Transportation
   * Insurance
   * Media & Entertainment
   * Pharma and Bio-tech
   * Retail & eCommerce
   * Telecom & Utilities
 * Customers
   * 8×8
   * Autodesk
   * Carta
   * Chegg
   * Dartmouth
   * Dave
   * Grant Thornton
   * McAfee
   * NJ Transit
   * Reputation
   * Snowflake
   * Zoom (IT)
   * Zoom (CS)
   * National Healthcare Provider
   * Global Hi-Tech Company
   * Military Branch
   * Case Studies
 * Resources
   * Blog
   * Analyst Reports
   * Case Studies
   * Data Sheets
   * E-Books
   * One Pagers
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Our self-service rate is over 70%, well above the industry average of 20 to 30%.
We are using the built-in analytics to determine what is and is not working and
tuning the ontology to be even more specific to our business. That should raise
that rate even higher.




DAVID DEMARCO

SVP BUSINESS TECHNOLOGY





Solution

Customer Experience

Conversational AI

Use Case

Product Troubleshooting

Live Agent Support

Information Lookup

Carta Help Center





4:56














PROVEN RESULTS




74%

Auto-Resolution Rate

95%

Self-Service Customer Satisfaction (CSAT)

$1M

Cost Savings in Case Deflection







SCALE YOUR SELF-SERVICE WITH CONVERSATIONAL AI




Carta needed the ability to quickly scale customer service while improving its
CSATs. Challenges in their knowledge base-only approach to customer self-service
meant most issues required an agent to assist. With data scattered across its
landscape, Carta lacked a complete view of how to respond to service trends. As
a financial services company, PII compliance including data anonymization,
redaction, and encryption were also key requirements for any solution.

Through Aisera, Carta achieved 95% customer satisfaction (CSAT) and $1 million
in cost savings. Aisera’s Conversational AI provided fast, accurate, and
around-the-clock auto-resolutions to deliver better self-service experiences for
its customers.






Gain exceptional user experience & reduce support cost.
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   * AI Contact Center
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   * AI Service Desk
   * AI Customer Service
 * Platform
   * Conversational AI
   * Conversational Automation
   * Ticket AI
   * Next-Gen AI ITSM
   * Universal Bot
   * Omnichannel Experience
   * AI Workflows
   * Analytics and Dashboard
   * Security and Compliance
   * Integrations
 * Industries
   * Education
   * Federal, State, and Government
   * Financial Services and Banking
   * Healthcare and Hospitals
   * Hi-Technology
   * Hospitality, Travel and Transportation
   * Insurance
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 * Company
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   * Careers
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