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Submitted URL: http://email-pg.intersystems.com/c/eJyNUMGq2zAQ_JroUmxsyZblgw4mSUvoowlJocewtjaOqC25K7nh9eurpIVeC8syDMPuzHwivy56P4OdTuRHgpkZPdzEIB...
Effective URL: https://www.intersystems.com/support-learning/support/
Submission: On April 06 via api from SG — Scanned from DE
Effective URL: https://www.intersystems.com/support-learning/support/
Submission: On April 06 via api from SG — Scanned from DE
Form analysis
2 forms found in the DOMGET https://www.intersystems.com/
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image/svg+xml Menu * Try InterSystems IRIS * Partners * Developers * Contact * USA * Australia & New Zealand * Benelux Dutch * Benelux Français * Brazil * Chile * China * Czech Republic * Finland * France * Germany * Hungary * Italy * Japan * Kazakhstan * Middle East * Russia * Singapore * South Africa * Spain * Sweden * Ukraine * United Kingdom & Ireland * Industries * Finance Proven speed, scalability, and reliability * Health & Life Sciences Advanced software for healthcare, powered by interoperability * Business Turning data into sound business decisions * Government Helping governments serve their citizens * Products * InterSystems IRIS DATA PLATFORM The fastest way to build and deploy the most demanding applications * InterSystems IRIS for Health HEALTHCARE DATA PLATFORM The first data platform engineered to extract value from healthcare data * HealthShare UNIFIED CARE RECORD Suite of connected health solutions based on a unified care record * TrakCare UNIFIED HEALTHCARE INFORMATION SYSTEM Improve the experience for patients and the workplace for clinicians * Support & Learning * Learning Services * Virtual Classroom Learning * Self-Paced Online Learning * Documentation * InterSystems Certification * Developer Community * University Outreach * Customer Support * Product Alerts & Advisories * Version Information * Pre-Release Trial Program * Documentation * For Immediate Help * Worldwide Response Center (WRC) For Immediate Response Phone: +1-617-621-0700 +44 (0) 844 854 2917 0800615658 (NZ Toll Free) 1800 628 181 (Aus Toll Free) Email: support@intersystems.com Online: WRC Direct Email Support for a login. * News & Events * News * Press Releases * Awards & Validation * News Coverage * Events * Webinars * Tradeshows & Conferences * InterSystems Global Summit 2022 * Blogs * PULSE: Conversations on Healthcare & Technology * Data Excellence: Reflections on Data and Business * Resources * Who We Are * Who We Are * About Us * Leadership * Work With Us * Careers * Our Clients and Partners * Privacy & Security * Global Trust * Social Responsibility * Get In Touch * Contact Us * Worldwide Offices Search InterSystemsData Excellence BlogPULSE BlogDeveloper CommunityLearningDocumentation InterSystemsData Excellence BlogPULSE BlogDeveloper CommunityLearningDocumentation CUSTOMER SUPPORTINTERSYSTEMS IRIS, INTERSYSTEMS IRIS FOR HEALTH, HEALTHSHARE, TRAKCARE, CACHÉ, AND ENSEMBLE Support & Learning > Customer Support FOR IMMEDIATE HELP Support phone: +1-617-621-0700 (US) +44 (0) 844 854 2917 (UK) 0800615658 (NZ Toll Free) 1800 628 181 (Aus Toll Free) Support email: support@intersystems.com Support online: WRC Direct Contact support@intersystems.com for a login. Learn More SIGN UP TODAY InterSystems believes in establishing and maintaining communications with you. Receive our notifications concerning support alerts, critical issues, important updates, fixes, and product releases via email. Please send an email to products-news-join@mail.intersystems.com without a subject or body copy for instructions for joining the mailman list. WE DO SUPPORT DIFFERENTLY Supporting Your Business – InterSystems Worldwide Response Center (WRC) We provide expert technical assistance to our customers 24 hours a day, every day. We maintain support advisers in 15 countries around the world and have specialists fluent in English, Spanish, Portuguese, Italian, Welsh, Arabic, Hindi, Chinese, Thai, Swedish, Korean, Japanese, Finnish, Russian, French, German, Hebrew, and Hungarian. Every one of our clients immediately gets help from a highly qualified support specialist who really cares about client success. We offer support for all of our products, including: InterSystems IRIS™, InterSystems IRIS for Health, HealthShare, TrakCare, Caché, and Ensemble. THE RULES WE LIVE BY * You set the priority of your issue. * We respond quickly. Telephone calls (if not answered immediately) and all electronic correspondences will receive a reply within 30 minutes. * We put our best people on the front line. You will have one expert point of contact who will gather all the resources needed to ensure your issue is solved to your satisfaction. * Our staff is empowered to spend as much time as necessary working on your problem. * You determine when an issue is closed. * We follow up to ensure your satisfaction and to identify ways in which we can improve. Our staff is seeking a “WOW!” reaction from every encounter. * Your information is protected and safeguarded. * Our support processes look to facilitate protected and secure interactions with you, especially if you need to share sensitive or personal information with us to enable problem solve, through our Information Sharing Terms. * For more information about our data protection, privacy, and security processes, please visit our Global Trust site. LATEST SUPPORT ADVISORIES March 15, 2022 Alert: Version 2021.1.1 De-Supported March 1, 2022 Advisory: FHIR Search with an Assigning Authority but no Identifier Omits Results Previous Support Alerts & Advisories Subscribe to Support Alerts via RSS NEWS & ALERTS Receive notifications concerning support alerts, critical issues, important updates, fixes, and product releases. See All News & Alerts TECHNICAL ASSISTANCE We provide support for all of our products 24×7 through the Worldwide Response Center (WRC). Learn More VERSION INFORMATION * Current Platform Information & Release Notes * Previous Platform Information * Version information about TrakCare (For supported customers only. Password required.) * Minimum Supported Versions PRE-RELEASE TRIAL PROGRAM We occasionally make versions of upcoming software available to current customers for review and feedback. The Pre-release Trial Program includes Field Test Downloads and InterSystems Field Tests in the Cloud. See What Pre-Release Software is Available (WRC login Required) DOCUMENTATION We make the documentation for our products available on line and in downloadable .PDF form. English and Japanese versions are available. INTERSYSTEMS DATA PLATFORM DOCUMENTATION HEALTHSHARE DOCUMENTATION (.PDF ONLY) (For supported customers only. Log on and search for HealthShare. Filter results by Documentation.) TRAKCARE DOCUMENTATION (For supported customers only. Password required.) HOW TO GET SUPPORT InterSystems Worldwide Response Center (WRC) provides world class support for all our products via phone, email, or online. Guide WRC DIRECT OVERVIEW How to get the most from the WRC Direct application WRC WRC DIRECT Our web-based support service for all products. Contact support@intersystems.com if you don't have a login. ADDITIONAL RESOURCES * SecureLink * Information Sharing Terms * Industries * Finance Proven speed, scalability and reliability * Health & Life Sciences Advanced software for healthcare, powered by interoperability * Business Turning data into sound business decisions * Government Helping governments serve their citizens * Products * InterSystems IRIS Data Platform Data Platform for Transactions & Analytics * InterSystems IRIS for Health Data Platform for Healthcare Solutions * HealthShare Unified Care Record * TrakCare Unified Healthcare Information System * Caché High-Performance Database * Ensemble Integration Engine * News & Events * InterSystems Blogs * Events * Support & Learning * For Immediate Help * Learning Services © 1996-2022 InterSystems Corporation, Cambridge, MA. Notices/Term & Conditions. All Rights Reserved. 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