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Menu
 * Try InterSystems IRIS
 * Partners
 * Developers
 * Contact

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   * Ukraine
   * United Kingdom & Ireland

 * Industries
    * Finance
      Proven speed, scalability, and reliability
    * Health & Life Sciences
      Advanced software for healthcare, powered by interoperability
    * Business
      Turning data into sound business decisions
    * Government
      Helping governments serve their citizens

 * Products
    * InterSystems IRIS
      
      DATA PLATFORM
      
      The fastest way to build and deploy the most demanding applications
   
    * InterSystems IRIS for Health
      
      HEALTHCARE DATA PLATFORM
      
      The first data platform engineered to extract value from healthcare data
   
    * HealthShare
      
      UNIFIED CARE RECORD
      
      Suite of connected health solutions based on a unified care record
   
    * TrakCare
      
      UNIFIED HEALTHCARE
      INFORMATION SYSTEM
      
      Improve the experience for patients and the workplace for clinicians

 * Support & Learning
    * Learning Services
      * Virtual Classroom Learning
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      * Documentation
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      * For Immediate Help
    * Worldwide Response Center (WRC)
      
      For Immediate Response 
      
      
      
      Phone:
      +1-617-621-0700
      +44 (0) 844 854 2917
      0800615658 (NZ Toll Free)
      1800 628 181 (Aus Toll Free)
      Email:
      support@intersystems.com
      
      
      
      Online:
      WRC Direct
      Email Support for a login.
      
      
      
      

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CommunityLearningDocumentation 








 InterSystemsData Excellence BlogPULSE BlogDeveloper
CommunityLearningDocumentation 










CUSTOMER SUPPORTINTERSYSTEMS IRIS, INTERSYSTEMS IRIS FOR HEALTH, HEALTHSHARE,
TRAKCARE, CACHÉ, AND ENSEMBLE

Support & Learning > Customer Support



FOR IMMEDIATE HELP

Support phone:
+1-617-621-0700 (US)
+44 (0) 844 854 2917 (UK)
0800615658 (NZ Toll Free)
1800 628 181 (Aus Toll Free)

Support email:
support@intersystems.com

Support online:
WRC Direct
Contact support@intersystems.com for a login.

Learn More


SIGN UP TODAY

InterSystems believes in establishing and maintaining communications with
you. Receive our notifications concerning support alerts, critical issues,
important updates, fixes, and product releases via email.

Please send an email to products-news-join@mail.intersystems.com without a
subject or body copy for instructions for joining the mailman list.


WE DO SUPPORT DIFFERENTLY

Supporting Your Business – InterSystems Worldwide Response Center (WRC)

We provide expert technical assistance to our customers 24 hours a day, every
day. We maintain support advisers in 15 countries around the world and have
specialists fluent in English, Spanish, Portuguese, Italian, Welsh, Arabic,
Hindi, Chinese, Thai, Swedish, Korean, Japanese, Finnish, Russian, French,
German, Hebrew, and Hungarian. Every one of our clients immediately gets help
from a highly qualified support specialist who really cares about client
success.

We offer support for all of our products, including: InterSystems IRIS™,
InterSystems IRIS for Health, HealthShare, TrakCare, Caché, and Ensemble.


THE RULES WE LIVE BY

 * You set the priority of your issue.
 * We respond quickly. Telephone calls (if not answered immediately) and all
   electronic correspondences will receive a reply within 30 minutes.
 * We put our best people on the front line. You will have one expert point of
   contact who will gather all the resources needed to ensure your issue is
   solved to your satisfaction.
 * Our staff is empowered to spend as much time as necessary working on your
   problem.
 * You determine when an issue is closed.
 * We follow up to ensure your satisfaction and to identify ways in which we can
   improve. Our staff is seeking a “WOW!” reaction from every encounter.
 * Your information is protected and safeguarded.
 * Our support processes look to facilitate protected and secure interactions
   with you, especially if you need to share sensitive or personal information
   with us to enable problem solve, through our Information Sharing Terms.
 * For more information about our data protection, privacy, and security
   processes, please visit our Global Trust site.




LATEST SUPPORT ADVISORIES

March 15, 2022

Alert: Version 2021.1.1 De-Supported

March 1, 2022

Advisory:  FHIR Search with an Assigning Authority but no Identifier Omits
Results

Previous Support Alerts & Advisories
Subscribe to Support Alerts via RSS


NEWS & ALERTS

Receive notifications concerning support alerts, critical issues, important
updates, fixes, and product releases.

See All News & Alerts


TECHNICAL ASSISTANCE

We provide support for all of our products 24×7 through the Worldwide Response
Center (WRC).

Learn More


VERSION INFORMATION

 * Current Platform Information & Release Notes
 * Previous Platform Information
 * Version information about TrakCare
   (For supported customers only. Password required.)
 * Minimum Supported Versions


PRE-RELEASE TRIAL PROGRAM

We occasionally make versions of upcoming software available to current
customers for review and feedback. The Pre-release Trial Program includes Field
Test Downloads and InterSystems Field Tests in the Cloud.

See What Pre-Release Software is Available
(WRC login Required)




DOCUMENTATION

We make the documentation for our products available on line and in downloadable
.PDF form.
English and Japanese versions are available.

 

INTERSYSTEMS DATA PLATFORM DOCUMENTATION

HEALTHSHARE DOCUMENTATION (.PDF ONLY)

(For supported customers only. Log on and search for HealthShare. Filter results
by Documentation.)

TRAKCARE DOCUMENTATION

(For supported customers only. Password required.)


HOW TO GET SUPPORT

InterSystems Worldwide Response Center (WRC) provides world class support for
all our products via phone, email, or online.

Guide

WRC DIRECT OVERVIEW

How to get the most from the WRC Direct application

WRC

WRC DIRECT

Our web-based support service for all products. Contact support@intersystems.com
if you don't have a login.


ADDITIONAL RESOURCES

 * SecureLink
 * Information Sharing Terms

 * Industries
   * Finance
     Proven speed, scalability and reliability
   * Health & Life Sciences
     Advanced software for healthcare, powered by interoperability
   * Business
     Turning data into sound business decisions
   * Government
     Helping governments serve their citizens

 * Products
   * InterSystems IRIS Data Platform
     Data Platform for Transactions & Analytics
   * InterSystems IRIS for Health
     Data Platform for Healthcare Solutions
   * HealthShare
     Unified Care Record
   * TrakCare
     Unified Healthcare Information System
   * Caché
     High-Performance Database
   * Ensemble
     Integration Engine

 * News & Events
   * InterSystems Blogs
   * Events


 * Support & Learning
   * For Immediate Help
   * Learning Services

© 1996-2022 InterSystems Corporation, Cambridge, MA. Notices/Term & Conditions.
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