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favourite Lancôme lipstick, lip gloss, foundation, mascara and more with Lancôme
Australia's makeup virtual try-on Tool. Try 100+ products & shades in 2 minutes
and find your perfect match today. Lastly, discover the latest makeup trends,
guides and tutorials in our Lancôme Australia beauty beauty magazine online.


HOW IS MY ORDER SHIPPED?

We offer FREE DELIVERY on all orders.

a Our orders are shipped and delivered on business days (Monday through Friday,
excluding public holidays). Our standard shipping carrier is Australia Post. We
kindly ask that you anticipate 3-5 business days for standard shipping.

*Delivery of orders to remote areas or high order volumes may take longer than
expected.

All orders must be sent to a registered Australian Postal Address.


HOW DO I TRACK MY ORDER?

All orders will be issued with an Australia Post Tracking Number. This will be
included in your Shipping Confirmation email sent to the email address provided
at the time of purchase. To check the status of your order you can log into your
account at https://www.lancome.com.au or follow the link to access your My
Lancome Rewards Dahsboard

Track your order through Australia Post

For any questions regarding the status of your order please contact us via the
contact form


CAN I RETURN OR EXCHANGE MY ONLINE PURCHASE?

Change of mind returns

We are happy to offer free change of mind returns with a full refund on any
product you’ve purchased from https://www.lancome.com.au/ (to the extent
permitted at law). Returns must be requested within 30 days after the date of
delivery. Once our customer service team have contacted you and provided a
returns shipping label, the parcel must arrive back at our warehouse within 30
days to qualify for a full refund. Items must be in original and unused
condition. Any Gift With Purchase received with an order must also be returned
for a full refund. We do not offer refunds simply for change of mind returns
that are 30 days after delivery. We do not offer exchanges for change of mind
returns. We will accept returns outside of the above conditions in the case of
allergic reactions, damaged products, incorrect items or faulty items. We only
accept returns purchased from https://www.lancome.com.au/. Giorgio Armani beauty
products purchased in all other locations must be returned to their original
point of purchase.

Want to start a return? Read more here

If you should need further information regarding the return of any Lancôme
beauty products, please do not hesitate to contact us, and it would be our
pleasure to assist you however we can.


HOW CAN I CHANGE OR CANCEL AN EXISTING ORDER?

If you need to change an order you have already placed, please contact us with
the subject "Can I Change My Order?". To expedite your request, please have your
order confirmation number available. So that you are able to enjoying your
purchase please double check that you have entered the correct and full delivery
address. We are unable to modify or cancel an order once you have already
placed.


DO YOU ACCEPT INTERNATIONAL ORDER?

Unfortunately, We do not ship outside of Australia at this time. For all
international orders, we recommend you locate and shop your local online
eBoutique.


WHY SHOP ONLINE WITH US?

FREE DELIVERY & FREE RETURNS
Receive free shipping and free returns on all orders

FREE SAMPLES
Get 3 deluxe samples free with every order!

SECURE PAYMENT
With visa, mastercard, paypal and afterpay

CONTACT US ANYTIME
Contact us with any questions



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Call: 1300 060 116
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