www.clearvision-cm.com
Open in
urlscan Pro
162.159.135.42
Public Scan
Submitted URL: https://cdkwg04.na1.hubspotlinks.com/Ctc/T+113/cDKwg04/VVDKPK44prpKW53ypZq5sYFRFW5d86_w4GtGyDN8SvFG33lScGV1-WJV7CgWlPN2BtLZ8vcJTpW1TZ...
Effective URL: https://www.clearvision-cm.com/blog/jira-service-management-and-servicenow-findings-revealed/?utm_medium=email&_hsmi=206400826&...
Submission: On March 11 via api from US — Scanned from DE
Effective URL: https://www.clearvision-cm.com/blog/jira-service-management-and-servicenow-findings-revealed/?utm_medium=email&_hsmi=206400826&...
Submission: On March 11 via api from US — Scanned from DE
Form analysis 7 forms found in the DOM
GET https://www.clearvision-cm.com
<form class="elementor-search-form" role="search" action="https://www.clearvision-cm.com" method="get">
<div class="elementor-search-form__container">
<input placeholder="Search" class="elementor-search-form__input" type="search" name="s" title="Search" value="">
<button class="elementor-search-form__submit" type="submit" title="Search" aria-label="Search">
<i aria-hidden="true" class="fas fa-search"></i> <span class="elementor-screen-only">Search</span>
</button>
</div>
</form>GET https://www.clearvision-cm.com
<form class="elementor-search-form" role="search" action="https://www.clearvision-cm.com" method="get">
<div class="elementor-search-form__container">
<input placeholder="Search" class="elementor-search-form__input" type="search" name="s" title="Search" value="">
<button class="elementor-search-form__submit" type="submit" title="Search" aria-label="Search">
<i aria-hidden="true" class="fas fa-search"></i> <span class="elementor-screen-only">Search</span>
</button>
</div>
</form>GET https://www.clearvision-cm.com
<form class="elementor-search-form" role="search" action="https://www.clearvision-cm.com" method="get">
<div class="elementor-search-form__container">
<input placeholder="Search" class="elementor-search-form__input" type="search" name="s" title="Search" value="">
<button class="elementor-search-form__submit" type="submit" title="Search" aria-label="Search">
<i aria-hidden="true" class="fas fa-search"></i> <span class="elementor-screen-only">Search</span>
</button>
</div>
</form>GET https://www.clearvision-cm.com
<form class="elementor-search-form" role="search" action="https://www.clearvision-cm.com" method="get">
<div class="elementor-search-form__container">
<input placeholder="Search" class="elementor-search-form__input" type="search" name="s" title="Search" value="">
<button class="elementor-search-form__submit" type="submit" title="Search" aria-label="Search">
<i aria-hidden="true" class="fas fa-search"></i> <span class="elementor-screen-only">Search</span>
</button>
</div>
</form>GET https://www.clearvision-cm.com
<form class="elementor-search-form" role="search" action="https://www.clearvision-cm.com" method="get">
<div class="elementor-search-form__container">
<input placeholder="Search..." class="elementor-search-form__input" type="search" name="s" title="Search" value="">
<button class="elementor-search-form__submit" type="submit" title="Search" aria-label="Search">
<i aria-hidden="true" class="fas fa-search"></i> <span class="elementor-screen-only">Search</span>
</button>
</div>
</form>POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/5308592/74ff2f48-4ffc-46dc-b2b1-3f0376f732b2
<form novalidate="" accept-charset="UTF-8" action="https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/5308592/74ff2f48-4ffc-46dc-b2b1-3f0376f732b2" enctype="multipart/form-data" id="hsForm_74ff2f48-4ffc-46dc-b2b1-3f0376f732b2"
method="POST" class="hs-form stacked hs-form-private hsForm_74ff2f48-4ffc-46dc-b2b1-3f0376f732b2 hs-form-74ff2f48-4ffc-46dc-b2b1-3f0376f732b2 hs-form-74ff2f48-4ffc-46dc-b2b1-3f0376f732b2_83654cd1-84a7-42fe-b35b-8959bf533bca"
data-form-id="74ff2f48-4ffc-46dc-b2b1-3f0376f732b2" data-portal-id="5308592" target="target_iframe_74ff2f48-4ffc-46dc-b2b1-3f0376f732b2" data-reactid=".hbspt-forms-1">
<div class="hs_email hs-email hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-1.1:$0"><label id="label-email-74ff2f48-4ffc-46dc-b2b1-3f0376f732b2" class="" placeholder="Enter your " for="email-74ff2f48-4ffc-46dc-b2b1-3f0376f732b2"
data-reactid=".hbspt-forms-1.1:$0.0"><span data-reactid=".hbspt-forms-1.1:$0.0.0"></span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.1:$0.1"></legend>
<div class="input" data-reactid=".hbspt-forms-1.1:$0.$email"><input id="email-74ff2f48-4ffc-46dc-b2b1-3f0376f732b2" class="hs-input" type="email" name="email" required="" placeholder="Enter your email*" value="" autocomplete="email"
data-reactid=".hbspt-forms-1.1:$0.$email.0" inputmode="email"></div>
</div><noscript data-reactid=".hbspt-forms-1.2"></noscript>
<div class="hs_submit hs-submit" data-reactid=".hbspt-forms-1.5">
<div class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-1.5.0"></div>
<div class="actions" data-reactid=".hbspt-forms-1.5.1"><input type="submit" value="Submit" class="hs-button primary large" data-reactid=".hbspt-forms-1.5.1.0"></div>
</div><noscript data-reactid=".hbspt-forms-1.6"></noscript><input name="hs_context" type="hidden"
value="{"rumScriptExecuteTime":1355.1000003814697,"rumServiceResponseTime":1629,"rumFormRenderTime":1,"rumTotalRenderTime":1653.2000007629395,"rumTotalRequestTime":261.29999923706055,"lang":"en","embedType":"REGULAR","renderRawHtml":"true","embedAtTimestamp":"1646961917925","formDefinitionUpdatedAt":"1630502495361","pageUrl":"https://www.clearvision-cm.com/blog/jira-service-management-and-servicenow-findings-revealed/?utm_medium=email&_hsmi=206400826&_hsenc=p2ANqtz-_uigiLnd2YFaOlnW5tza_QCq588thQJHNGwVB67aEhFwuc0UFfbDg_UbtKBzwpR-hfZPXD389UxANbgIHiHXlYP8fATg&utm_content=206400824&utm_source=hs_email","pageTitle":"Jira Service Management and ServiceNow findings revealed - Clearvision","source":"FormsNext-static-5.458","sourceName":"FormsNext","sourceVersion":"5.458","sourceVersionMajor":"5","sourceVersionMinor":"458","timestamp":1646961917925,"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.51 Safari/537.36","originalEmbedContext":{"region":"na1","portalId":"5308592","formId":"74ff2f48-4ffc-46dc-b2b1-3f0376f732b2","target":"#hbspt-form-1646961917810-2307310995"},"urlParams":{"utm_medium":"email","_hsmi":"206400826","_hsenc":"p2ANqtz-_uigiLnd2YFaOlnW5tza_QCq588thQJHNGwVB67aEhFwuc0UFfbDg_UbtKBzwpR-hfZPXD389UxANbgIHiHXlYP8fATg","utm_content":"206400824","utm_source":"hs_email"},"renderedFieldsIds":["email"],"formTarget":"#hbspt-form-1646961917810-2307310995","correlationId":"8d26ed40-6517-4be5-81d6-fc61b235a5a2","hutk":"e3d3abda981fbce408fc584fcb9e3273","captchaStatus":"NOT_APPLICABLE"}"
data-reactid=".hbspt-forms-1.7"><iframe name="target_iframe_74ff2f48-4ffc-46dc-b2b1-3f0376f732b2" style="display:none;" data-reactid=".hbspt-forms-1.8"></iframe>
</form>POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/5308592/74ff2f48-4ffc-46dc-b2b1-3f0376f732b2
<form novalidate="" accept-charset="UTF-8" action="https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/5308592/74ff2f48-4ffc-46dc-b2b1-3f0376f732b2" enctype="multipart/form-data" id="hsForm_74ff2f48-4ffc-46dc-b2b1-3f0376f732b2"
method="POST" class="hs-form stacked hs-form-private hsForm_74ff2f48-4ffc-46dc-b2b1-3f0376f732b2 hs-form-74ff2f48-4ffc-46dc-b2b1-3f0376f732b2 hs-form-74ff2f48-4ffc-46dc-b2b1-3f0376f732b2_6e4f6fff-d627-4a8f-9908-c04dc46dbc03"
data-form-id="74ff2f48-4ffc-46dc-b2b1-3f0376f732b2" data-portal-id="5308592" target="target_iframe_74ff2f48-4ffc-46dc-b2b1-3f0376f732b2" data-reactid=".hbspt-forms-0">
<div class="hs_email hs-email hs-fieldtype-text field hs-form-field" data-reactid=".hbspt-forms-0.1:$0"><label id="label-email-74ff2f48-4ffc-46dc-b2b1-3f0376f732b2" class="" placeholder="Enter your " for="email-74ff2f48-4ffc-46dc-b2b1-3f0376f732b2"
data-reactid=".hbspt-forms-0.1:$0.0"><span data-reactid=".hbspt-forms-0.1:$0.0.0"></span></label>
<legend class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.1:$0.1"></legend>
<div class="input" data-reactid=".hbspt-forms-0.1:$0.$email"><input id="email-74ff2f48-4ffc-46dc-b2b1-3f0376f732b2" class="hs-input" type="email" name="email" required="" placeholder="Enter your email*" value="" autocomplete="email"
data-reactid=".hbspt-forms-0.1:$0.$email.0" inputmode="email"></div>
</div><noscript data-reactid=".hbspt-forms-0.2"></noscript>
<div class="hs_submit hs-submit" data-reactid=".hbspt-forms-0.5">
<div class="hs-field-desc" style="display:none;" data-reactid=".hbspt-forms-0.5.0"></div>
<div class="actions" data-reactid=".hbspt-forms-0.5.1"><input type="submit" value="Submit" class="hs-button primary large" data-reactid=".hbspt-forms-0.5.1.0"></div>
</div><noscript data-reactid=".hbspt-forms-0.6"></noscript><input name="hs_context" type="hidden"
value="{"rumScriptExecuteTime":1373.8000011444092,"rumServiceResponseTime":1628.8000011444092,"rumFormRenderTime":1.5,"rumTotalRenderTime":1631,"rumTotalRequestTime":248.20000076293945,"lang":"en","embedType":"REGULAR","renderRawHtml":"true","embedAtTimestamp":"1646961917926","formDefinitionUpdatedAt":"1630502495361","pageUrl":"https://www.clearvision-cm.com/blog/jira-service-management-and-servicenow-findings-revealed/?utm_medium=email&_hsmi=206400826&_hsenc=p2ANqtz-_uigiLnd2YFaOlnW5tza_QCq588thQJHNGwVB67aEhFwuc0UFfbDg_UbtKBzwpR-hfZPXD389UxANbgIHiHXlYP8fATg&utm_content=206400824&utm_source=hs_email","pageTitle":"Jira Service Management and ServiceNow findings revealed - Clearvision","source":"FormsNext-static-5.458","sourceName":"FormsNext","sourceVersion":"5.458","sourceVersionMajor":"5","sourceVersionMinor":"458","timestamp":1646961917926,"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.51 Safari/537.36","originalEmbedContext":{"region":"na1","portalId":"5308592","formId":"74ff2f48-4ffc-46dc-b2b1-3f0376f732b2","target":"#hbspt-form-1646961917823-106654607"},"urlParams":{"utm_medium":"email","_hsmi":"206400826","_hsenc":"p2ANqtz-_uigiLnd2YFaOlnW5tza_QCq588thQJHNGwVB67aEhFwuc0UFfbDg_UbtKBzwpR-hfZPXD389UxANbgIHiHXlYP8fATg","utm_content":"206400824","utm_source":"hs_email"},"renderedFieldsIds":["email"],"formTarget":"#hbspt-form-1646961917823-106654607","correlationId":"7e8fd690-3d38-42ed-b9da-bcb719c157be","hutk":"e3d3abda981fbce408fc584fcb9e3273","captchaStatus":"NOT_APPLICABLE"}"
data-reactid=".hbspt-forms-0.7"><iframe name="target_iframe_74ff2f48-4ffc-46dc-b2b1-3f0376f732b2" style="display:none;" data-reactid=".hbspt-forms-0.8"></iframe>
</form>Text Content
* Services
* * * SERVICES
Keeping up with Atlassian’s fast-evolving ecosystem can be
time-consuming. Here you will find everything your team needs to focus
on what matters. Our team is here to help yours.
GET IN TOUCH
* * * Atlassian Licensing
* Atlassian Consultancy
* Training
* Jira
* Jira Service Management
* Confluence
* Bitbucket
* Git
* EazyBi
* Cloud
* Data Center
* Server
* Support
* Cloud Migrations
* Government/Public Sector
* Atlassian Contractors
* Products
* * * PRODUCTS
Award-winning services and licensing for all of your Atlassian products
– provided by an Atlassian Platinum Solution Partner.
GET IN TOUCH
* * * All Atlassian Products
* Jira
* Jira Service Management
* Jira Work Management
* Confluence
* Bitbucket
* Other Tools
* For Teams
* * * FOR TEAMS
For more than 20 years, we’ve helped enterprises of all sizes in the UK
and US to improve the way they work with Atlassian tools.
GET IN TOUCH
* * * Solutions for Business Teams
* Solutions for IT Teams
* Solutions for Development Teams
* Contractors
* Resources
* * * RESOURCES
Watch our webinars and videos, read our blog posts and white papers –
or listen to our podcast. However you prefer to learn, we’ll give you
expert knowledge on the applications you depend on.
GET IN TOUCH
* * * Blog
* White Papers
* Webinars
* Podcast
* Case Studies
* Videos
* Company
* * * COMPANY
For more than 20 years, we’ve helped enterprises of all sizes in the UK
and US to improve the way they work with Atlassian tools.
GET IN TOUCH
* * * About Us
* Our Team
* Partners
* Testimonials
* Trust Centre
* Privacy
* Legal
* Compliance
* Information Security
* Careers
* Job Board
* Life At Clearvision
* Meet The Team
* Contact Us
ASK AN EXPERT
Search
ASK AN EXPERT
Search
* Services
* * * SERVICES
Keeping up with Atlassian’s fast-evolving ecosystem can be
time-consuming. Here you will find everything your team needs to focus
on what matters. Our team is here to help yours.
GET IN TOUCH
* * * Atlassian Licensing
* Atlassian Consultancy
* Training
* Jira
* Jira Service Management
* Confluence
* Bitbucket
* Git
* EazyBi
* Cloud
* Data Center
* Server
* Support
* Cloud Migrations
* Government/Public Sector
* Atlassian Contractors
* Products
* * * PRODUCTS
Award-winning services and licensing for all of your Atlassian products
– provided by an Atlassian Platinum Solution Partner.
GET IN TOUCH
* * * All Atlassian Products
* Jira
* Jira Service Management
* Jira Work Management
* Confluence
* Bitbucket
* Other Tools
* For Teams
* * * FOR TEAMS
For more than 20 years, we’ve helped enterprises of all sizes in the UK
and US to improve the way they work with Atlassian tools.
GET IN TOUCH
* * * Solutions for Business Teams
* Solutions for IT Teams
* Solutions for Development Teams
* Contractors
* Resources
* * * RESOURCES
Watch our webinars and videos, read our blog posts and white papers –
or listen to our podcast. However you prefer to learn, we’ll give you
expert knowledge on the applications you depend on.
GET IN TOUCH
* * * Blog
* White Papers
* Webinars
* Podcast
* Case Studies
* Videos
* Company
* * * COMPANY
For more than 20 years, we’ve helped enterprises of all sizes in the UK
and US to improve the way they work with Atlassian tools.
GET IN TOUCH
* * * About Us
* Our Team
* Partners
* Testimonials
* Trust Centre
* Privacy
* Legal
* Compliance
* Information Security
* Careers
* Job Board
* Life At Clearvision
* Meet The Team
* Contact Us
ASK AN EXPERT
Search
ASK AN EXPERT
Search
February 22, 2022 by Mehrnaz Karimi
Home / Blog / Jira Service Management and ServiceNow findings revealed
JIRA SERVICE MANAGEMENT AND SERVICENOW FINDINGS REVEALED
ATLASSIAN AND SERVICENOW ACCOUNT FOR 58% OF THE ITSM MARKET, ACCORDING TO THE
LATEST APPS RUN THE WORLD REPORT.
* February 22, 2022
RELATED RESOURCES
BLOG POST
JIRA SERVICE MANAGEMENT VS SERVICENOW
March 10, 2022
Read
WHITE PAPER
A 30-MINUTE NINJA GUIDE TO JIRA BASICS
September 30, 2020
Read
TRAINING COURSE
AGILE WITH JIRA ESSENTIALS (SERVER/DATA CENTER)
April 12, 2018
Read
ALL BLOG POSTS
SEARCH
Search
Apps Run The World is focused on buyer insight, providing compelling content,
accurate market-sizing data, and valuable customer leads. This information is
shared with vendors, sales and marketing decision makers, institutional
investors, end-users, and key stakeholders involved in the $200-billion+ app
economy.
In this article, we cover findings from its Top 10 IT Service Management
Software Vendors report published in December 2021, with a focus on Atlassian
and ServiceNow.
JIRA SERVICE MANAGEMENT VS SERVICENOW'S CUSTOMER BASE
Before we look at one of the most interesting findings in the report – profits,
it’s important to take note of the customer base of each organisation.
Overall, Atlassian has 226,000 customers, most of which are Jira Software users
with 35,000 having Jira Service Management (JSM). In Q2 of 2022, Atlassian added
a further 10,000 customers. ServiceNow has just 6,900.
ITSM, THE RETURN ON INVESTMENT
The report published by Apps Run The World found that Atlassian’s ITSM offering,
Jira Service Management, boosted its market share significantly, with 18.5% of
all ITSM revenue coming from the application.
In terms of revenue from ITSM, ServiceNow made $2.5 billion, making the average
ServiceNow customer spend around $362,318 – a rise from the equivalent figure of
$273,000 previously calculated by Atlassian. This shows that since then,
transactions with ServiceNow have increased significantly. On the contrary, when
performing the same calculation for Jira Service Management customers, the spend
was $33,428.
With Forrester’s latest Enterprise Service Management report placing Atlassian a
‘Leader’ with a perfect score for ‘Strategy’, ServiceNow customers should be
questioning whether the 166% increase in spend compared to JSM customers is
worth it in terms of adding value to their business. Furthermore, with both
Gartner and UpGuard scoring JSM higher than ServiceNow, JSM customers are
assured they’re getting value for their money.
While JSM’s average price is slightly higher than the previous report (up from
$19,000), Forrester has since changed it from being a ‘Strong Performer’ to a
‘Leader’ based on gains made to its current offering, thus justifying the
increase.
In the past, ServiceNow has been better suited to the needs of large customers,
but Atlassian is supporting the SDLC and Agile user population for many of those
same organisations.
In two years, the ITSM market has boomed in value from $4.1bn to $6.3bn. As
organisations spend more on ITSM, they should be confident that they are getting
as much value as possible out of their investment.
For the same or greater functionality, Atlassian offers a top-quality ITSM
solution at a fraction of the cost.
See the full report.
Despite the impressive capabilities of ServiceNow, there are several reasons why
Jira Service Management is a more effective ITSM solution, aside from being
better value for money.
ITSM, THE RETURN ON INVESTMENT
MEHRNAZ KARIMI
Mehrnaz (Naz) is a published writer who has been creating content in the tech
space for several years. She is passionate about her craft and is creative by
nature.
RELATED ARTICLES
Visit our blog for expert news and articles from the Atlassian world. On our
resources page you will find recorded webinars, white papers, podcasts, videos
and more.
THE SOFTWARE BLOG
Read our blog for articles offering best practice advice written by Atlassian
experts, as well as the latest news concerning your software.
READ MORE
SOFTWARE WHITE PAPERS AND GUIDES
Dive deep into Atlassian software with our white papers and guides on individual
tools, partner products, services, and best practices, written by the experts.
READ MORE
EXPERT WEBINARS
All of our webinars are pre-recorded and available to watch on-demand. Enjoy
everything from partner features to application demos and updates from Atlassian
experts.
WATCH NOW
SUBSCRIBE TO OUR NEWSLETTER
CONTACT US
Facebook Twitter Youtube Linkedin Instagram
SUBSCRIBE TO OUR NEWSLETTER
CONTACT US
Facebook Twitter Youtube Linkedin Instagram
Filed Under: Atlassian, Blog, ITSM, JSM, Managed Services Tagged With: Jira
Service Desk, Jira Service Management, ServiceNow
SITE
Services
Atlassian Contractors
Resources
Company
Careers
LINKS
Trust Centre
Support Portal
Modern Slavery Statement
Contact Us
Blog
GET IN TOUCH
T: +44 (0) 845 459 9530
STAY CONNECTED
Facebook Twitter Youtube Linkedin Instagram
© CLEARVISION CM 2022 | ALL RIGHTS RESERVED
GET THE MOST OUT OF YOUR ATLASSIAN TOOLS
ASK AN EXPERT
Cookie SettingsAccept All
We use cookies on our website to give you the most relevant experience by
remembering your preferences and repeat visits. By clicking “Accept All”, you
consent to the use of ALL the cookies. However, you may visit "Cookie Settings"
to provide a controlled consent.
Manage consent
Close
PRIVACY OVERVIEW
This website uses cookies to improve your experience while you navigate through
the website. Out of these, the cookies that are categorized as necessary are
stored on your browser as they are essential for the working of basic
functionalities of the ...
Necessary
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly.
These cookies ensure basic functionalities and security features of the website,
anonymously.
CookieDurationDescriptioncookielawinfo-checkbox-analytics11 monthsThis cookie is
set by GDPR Cookie Consent plugin. The cookie is used to store the user consent
for the cookies in the category "Analytics".cookielawinfo-checkbox-functional11
monthsThe cookie is set by GDPR cookie consent to record the user consent for
the cookies in the category "Functional".cookielawinfo-checkbox-necessary11
monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to
store the user consent for the cookies in the category
"Necessary".cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR
Cookie Consent plugin. The cookie is used to store the user consent for the
cookies in the category "Other.cookielawinfo-checkbox-performance11 monthsThis
cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the
user consent for the cookies in the category
"Performance".viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie
Consent plugin and is used to store whether or not user has consented to the use
of cookies. It does not store any personal data.
Functional
Functional
Functional cookies help to perform certain functionalities like sharing the
content of the website on social media platforms, collect feedbacks, and other
third-party features.
Performance
Performance
Performance cookies are used to understand and analyze the key performance
indexes of the website which helps in delivering a better user experience for
the visitors.
Analytics
Analytics
Analytical cookies are used to understand how visitors interact with the
website. These cookies help provide information on metrics the number of
visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and
marketing campaigns. These cookies track visitors across websites and collect
information to provide customized ads.
Others
Others
Other uncategorized cookies are those that are being analyzed and have not been
classified into a category as yet.
SAVE & ACCEPT