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Submitted URL: http://alive5.com/
Effective URL: https://www.alive5.com/
Submission: On April 24 via manual from US — Scanned from DE
Effective URL: https://www.alive5.com/
Submission: On April 24 via manual from US — Scanned from DE
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</form>Text Content
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Looking for a Twilio or Zipwhip Replacement? Call or text 💬 855-551-8858
PREFER MESSAGING?
So do your studen
Alive5 is a unified inbox for your team designed to handle SMS, web chat, and
social conversations seamlessly.
✅ Fast 10DLC registration for existing office phone lines
BOOK A DEMO:
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CITY SKYLINE
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MANAGE MULTIPLE CONVERSATIONS AND GROUPS EASILY
SEND TEXTS FROM YOUR OFFICE PHONE LINE
Works with local or toll-free USA and Canadian phone numbers and existing phone
service.
Works with:
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ALLOW ONE OR MULTIPLE REPS TO ACCESS A PHONE LINE
Shared views of every customer conversation.
Archive, tag, filter, and assign message ownership.
Easily add and remove staff access to different phone numbers.
SMS BROADCASTS WITH A PERSONAL TOUCH
Reach thousands of mobile phones with a single click.
Send promotions, reminders or event updates.
Upload .CSV files and segment into groups.
MORE ABOUT SMS MESSAGING >
PROGRAMMABLE
CONVERSATIONS & REPLIES
No-code, drag-and-drop chatbot builder.
Out of office away messages and offline flows.
Automate replies from mass messaging campaigns.
MORE ABOUT CHATBOTS >
ENGAGE WEBSITE VISITORS WITH LIVE CHAT
Greet website visitors and capture leads 24/7.
Escalate and route requests to the right department.
Distribute chats evenly to your sales team.
more about live chat >
THE #1 WAY TO ENGAGE, RETAIN, AND GROW BUSINESS IN 2024
Yesterday alone, over 141 billion messages were sent globally.
An incredible 85% of customers prefer receiving texts over phone calls or
emails.
An engaged and loyal customer is 5 times more likely to stay with your business.
Increasing your retention rate by just 5 percent results in up to 125 percent
increased profits!
MANY WAYS TO ENGAGE YOUR AUDIENCE
2-WAY TEXTING
Make your office local or toll free phone number textable.
MASS MESSAGING
Send personalized, outbound texts to many people at once.
WEB CHAT WIDGET
Embed a click-to-chat icon on your web site.
QR CODES
Engage on print, commercials, and live TV broadcasts.
EMAIL CAMPAIGNS
Add to your email campaigns to increase click through.
SOCIAL MEDIA
Text your followers without giving out your real number.
FACEBOOK PAGES
Build a chatbot for your fans and escalate to an agent.
CAPTURE PAYMENTS
Accept credit cards over SMS, live chat, and social media.
AMERICAN UNIVERSITY
Deploying a student chatbot assistant during the Pandemic
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"Since the pandemic hit, we went from seeing a high volume at the front desk
transitioning over to answered questions in the chatbot."
CRM INTEGRATION + API ACCESS
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Whether your audience prefers to live chat, send a text message, or connect via
Facebook, alive5 is the team inbox that houses all conversations so your staff
can easily manage relationships at scale.
HOW CAN ALIVE5 WORK FOR YOU?
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SALES TEAMS
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Automated Lead Qualification
Distribute Leads Evenly
Salesforce and Dynamics CRM Integration
MARKETING
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Engaging, Conversational Funnels
Personalized, Outbound Bulk SMS
Tag and Segment Audiences
SERVICE & SUPPORT
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Team Inbox & Conversation Management
Human, Chatbot, and A.I. Automation
Omni-Channel Messaging
GET STARTED TODAY
SCHEDULE A DEMO
Learn about how it all works.
TAILOR YOUR SOLUTION
Define your KPIs and we'll suggest a solution.
TRAIN YOUR TEAM
We'll get your team up and chatting.
ACTIVATE YOUR BRAND
Deploy your chat widgets, links, QR codes, and SMS numbers.
Schedule a Demo Today!
DRIVE MORE CONVERSATIONS THAT LEAD TO SALES
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» Provide website visitors an easy way to connect.
» Create a personalized customer experience with a "choose your own adventure"
flow.
» Track sales, chat efficiency, and analyze customer behavior to improve
customer success and create growth based on data.
LEARN MORE ABOUT LIVE CHAT
ENRICH YOUR CRM
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» Sync chats and contact data.
» Salesforce, MS Dynamics 365, and more.
» Integrate with your systems using our public API.
PREFER TEXTING?
SO DO YOUR CUSTOMERS
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 4.2 billion people are able to send a receive texts, let’s make sure your
business is one of them.
» Reach more customers by using your office phone number to text and engage your
community
» Connect with your customers in their own language through intelligent bot
automation
» Store all your conversation history in one place and pick up where you left
from
ARTIFICIAL INTELLIGENCE WITH A HUMAN TOUCH
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» Generate and nurture more leads with intelligent AI chatbots
» Resolve customer problems by quickly routing queries to specific agents and
departments
» Train your chatbots with NLP for better customer experiences and personalized
conversations
INDUSTRIES WE SERVE
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PRO & COLLEGE SPORTS
LEARN MORE
HIGHER EDUCATION
LEARN MORE
HOSPITALITY & GOVERNMENT
BOOK A DEMO TO GET STARTED
Schedule a Demo
INTERESTING READS FROM ALIVE5
Perspectives and strategies from our team and customers.
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HOW PRICING WORKS
By Dustin Yu • 10 Nov, 2023
Subscription + Usage Fees At Alive5, our goal is to offer a best-in-class
communication platform filled with features, stellar support, and great value
achieved through smart and flexible pricing. Affordable subscriptions and
usage-based text credits allow you to easily adjust costs to match the
seasonality of your business’ demand for texting. Users A subscription plan
(Alive5 SMS STARTER, PRO, PRO PLUS, PREMIUM, ENTERPRISE) includes up to a
certain number of users or lines. For example, the PRO plan includes up to 3
users and 3 lines. A user consists of a unique login (email and password) in
which a team member can chat with unlimited contacts (mobile cell numbers) which
is limited by text credits consumed (explained below). Additionally, users are
limited by concurrent logins. For example, if your plan includes 3 users (using
the PRO plan example above), you can create unlimited users (email and
passwords) in your account, but limited to 3 users logged in at the same time.
Lines A line refers to an office phone line you can enable for SMS texting. We
do not interfere with the voice functionality, only the SMS messaging portion of
a phone line. So you can keep your existing voice phone service (Comcast
Business, Vonage, Ring Central, etc), and use Alive5 in parallel. Alive5 does
not offer voice. Think about users and lines like "musical chairs" - you have 3
chairs for users and 3 chairs for lines for your entire team to use. If you need
more users and lines you can easily purchase add-ons or upgrade your plan. Text
Credits For usage, your Alive5 account is equipped with text credits that are
allocated every billing cycle. These credits can be used for sending and
receiving SMS messages. Each plan includes a set amount of monthly text credits
(150 for STARTER, 500 for PRO, 1,500 for PRO PLUS, 3,000 for PREMIUM, and 10,000
for ENTERPRISE). One text credit consists of up to 160 characters, or 70
characters if the message includes an emoji. Messages longer than 160 characters
will require multiple text credits. Using Emojis 😃: Using an emoji decreases
the number of characters that can fit in a credit from 160 to 70. Each emoji
takes up 2 characters. Using Unicode characters á: Using a unicode character,
similar to emojis, decreases the number of characters that can fit in a credit
from 160 to 70. In contrast to emojis, a unicode takes up 1 character. MMS:
Images 🖼 and multimedia files: When sending smaller files (less than 500KB)
from Alive5 to a mobile cell phone, it costs 4 credits, while larger files
(greater than 500KB) will be converted to a link and cost 1 credit. When mobile
cell phone users send an inbound text with an image or video, it will cost 4
credits.
PRIVACY POLICY COMPLIANCE FOR 10DLC
By Dustin Yu • 17 Sep, 2023
Why is a compliant Privacy Policy required?
THE 4 KEY REQUIREMENTS FOR 10DLC COMPLIANCE
By Dustin Yu • 17 Sep, 2023
By collaborating with our SMS vendors and partners, we've created these
guidelines to assist you in completing the 10DLC compliance process in the most
efficient way possible. To avoid delays, be prepared to take on the necessary
tasks such as contacting your web developer or legal team. Related: 10DLC and
What it Means for Business SMS/Texting 1. Matching EIN and Legal Business Name
An Employer Identification Number (EIN) is also known as a Federal Tax
Identification Number, and is used to identify a business entity. This allows
The Campaign Registry to verify the identity of your organization (Brand), which
is a requirement for any Campaign to be registered on 10DLC. It is crucial that
the "EIN" matches the "Legal Business Name" (above) of the Brand you are
registering for it to be correctly verified. TIP: Refer to IRS forms (W2, SS-4)
for correct EIN and Legal Business Name. 2. Valid Web/Online Presence Your
organization must have a valid web presence in order to use A2P SMS services. If
you do not have a business website, a social media profile (Facebook Page or
LinkedIn profile) may be used instead. The social media profile should indicate
an operational business (active followers and engagement). Some examples of
failed approvals: Website is not functional or is not secure (no HTTPS). Website
contains malware. Website does not represent the registered business. Social
media profile does not represent the registered business. Website Alternative:
Social Media Profile If your Brand only has an established online presence, such
as a Facebook, Instagram, or LinkedIn page, instead of a website, you can still
get approved. Here are some tips for each Facebook and Instagram pages – these
should be professional accounts (not personal) where the Brand is clearly
identified. It’s best if the email address and phone number shown on the page
also match what you used in the 10DLC registration details. LinkedIn page – This
also needs to be a company listing, not a personal profile (that will be
rejected). The email address and phone number should match the 10DLC
registration details, and the ‘About’ section should have Privacy Policy and
Opt-in language disclaimers. Don’t use LinkedIn for Sole Proprietors. We
strongly advise you to use an established website, Facebook, or Instagram page
over a LinkedIn company page. In summary (if you use social profiles for web
presence): Use company listing type of profile pages, not personal. Must have
Privacy Policy and Opt-In Language disclaimers. These can be in About sections
or pinned posts. See example:
https://www.facebook.com/wearealive5/about_privacy_and_legal_info 3. Opt In
Language If you utilize a contact form where you are capturing any phone
numbers, opt in language must visible to the user when completing the form.
Example verbiage which may be used: "By providing a telephone number and
submitting the form you are consenting to be contacted by SMS text message from
{your Business Name (DBA) here}. Message frequency may vary. Message & data
rates may apply. Reply STOP to opt-out of further messaging. Reply HELP for more
information. See our Privacy Policy {your Privacy Policy URL here}" Be sure to
replace the contents {your Business Name (DBA) here} and {your Privacy Policy
URL here} with your actual business details.
10DLC AND WHAT IT MEANS FOR BUSINESS SMS/TEXTING
By Dustin Yu • 21 Aug, 2023
11/8/2023 Update Toll free numbers (TFNs) require full vetting and verification
before texting capability can be enabled. Previously, texting capability was
available right after port without full verification (with limits). Vetting
process is done by Twilio/Zipwhip which takes on average 4 weeks (reduced from
previous 6-8 weeks). 10/6/2023 Updates Update 1: A compliant privacy policy is
now required for any type of business, except SOLE PROPRIETORS. Update 2: For
"Provisional Compliance", throughput is no longer limited to 2k per day.
Throughput limits are now 25 messages per minute (a message consisting of 160
characters or less). For example, if you want to send a Broadcast to 5000
contacts, it should take about 3.3 hours. Update 3: 10DLC approval ETA has now
increased from 2 weeks to 4-6 weeks for each review and approval. With Alive5,
we have a solution which allows you to start texting within 24-72 hours
(assuming your website, opt-in language, and privacy policy is compliant).
8/1/2023 Updates On September 1st, 2023, mobile carriers will be blocking all
unregistered A2P (application to peer) 10DLC (10-digit long code) SMS phone
numbers from sending texts. The 10DLC compliance process has undergone major
changes in the recent months. Previously, the application process was quick and
automated, while in March 2023 the governing authorities shifted to a "human
review" process for every single 10DLC application along with much more
stringent requirements. This has resulted in an extreme backlog of pending 10DLC
applications, and many businesses waiting months to get SMS texting. Alive5's
proprietary 10DLC application and fast-track verification process can have you
"Provisional Compliance" in a matter of days, not weeks. Related: The 4 Key
Requirements for 10DLC Compliance
OPTIMIZING YOUR LIVE CHAT: REPORTING AND CONFIGURATION
By Dustin Yu • 07 Jul, 2023
Goals and Objectives Now that you have live chat configured for your Alive5
account, it's time to optimize and measure everything in efforts to create the
best Visitor experience based on your current team resources. We'll cover: How
to measure the performance of your live chat agents through various reports
(Performance, Conversations, Agent Activity) Configure live chat settings for
your organization's call center set up (Max Chat, Ring Mode, Chat Timeout).
Measure performance KPIs (key performance indicators) of your team to see where
you can improve. Predict future trends for staffing team members for optimum
effectiveness.
WHY UNIVERSITIES MUST EMPLOY AN SMS STRATEGY TO RECRUIT GEN Z STUDENTS
By Rohit Joshi • 08 Feb, 2023
This new generation of prospective scholars grew up in a very different way from
how those running academic administration did. Alive5 SMS explains why SMS is a
necessary component and how to keep classrooms full and campus enrollment high.
Show More
LET'S CHAT!
Schedule a Demo Today
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