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Submitted URL: http://alive5.com/
Effective URL: https://www.alive5.com/
Submission: On April 24 via manual from US — Scanned from DE
Effective URL: https://www.alive5.com/
Submission: On April 24 via manual from US — Scanned from DE
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Text Content
Platform -------------------------------------------------------------------------------- Live Chat SMS/Business Texting Chatbots Facebook Messenger QR Codes CRM Resources -------------------------------------------------------------------------------- Support Tutorial Videos Product Roadmap Apps & Downloads Blog Follow Us -------------------------------------------------------------------------------- Book a Demo Client login * Platform * SMS/Business Texting * Live Chat * Chatbots * Facebook Messenger * QR Codes * CRM * Pricing & Signup * Support & Resources Book a Demo Client Login Looking for a Twilio or Zipwhip Replacement? Call or text 💬 855-551-8858 PREFER MESSAGING? So do your studen Alive5 is a unified inbox for your team designed to handle SMS, web chat, and social conversations seamlessly. ✅ Fast 10DLC registration for existing office phone lines BOOK A DEMO: Trusted by: FASHION MAGAZINE Photo By: John Doe Button Button BLURRED LINES Photo by: John Doe Button Button Button CITY SKYLINE Photo By: John Doe Button MANAGE MULTIPLE CONVERSATIONS AND GROUPS EASILY SEND TEXTS FROM YOUR OFFICE PHONE LINE Works with local or toll-free USA and Canadian phone numbers and existing phone service. Works with: Button Button Button Button -------------------------------------------------------------------------------- ALLOW ONE OR MULTIPLE REPS TO ACCESS A PHONE LINE Shared views of every customer conversation. Archive, tag, filter, and assign message ownership. Easily add and remove staff access to different phone numbers. SMS BROADCASTS WITH A PERSONAL TOUCH Reach thousands of mobile phones with a single click. Send promotions, reminders or event updates. Upload .CSV files and segment into groups. MORE ABOUT SMS MESSAGING > PROGRAMMABLE CONVERSATIONS & REPLIES No-code, drag-and-drop chatbot builder. Out of office away messages and offline flows. Automate replies from mass messaging campaigns. MORE ABOUT CHATBOTS > ENGAGE WEBSITE VISITORS WITH LIVE CHAT Greet website visitors and capture leads 24/7. Escalate and route requests to the right department. Distribute chats evenly to your sales team. more about live chat > THE #1 WAY TO ENGAGE, RETAIN, AND GROW BUSINESS IN 2024 Yesterday alone, over 141 billion messages were sent globally. An incredible 85% of customers prefer receiving texts over phone calls or emails. An engaged and loyal customer is 5 times more likely to stay with your business. Increasing your retention rate by just 5 percent results in up to 125 percent increased profits! MANY WAYS TO ENGAGE YOUR AUDIENCE 2-WAY TEXTING Make your office local or toll free phone number textable. MASS MESSAGING Send personalized, outbound texts to many people at once. WEB CHAT WIDGET Embed a click-to-chat icon on your web site. QR CODES Engage on print, commercials, and live TV broadcasts. EMAIL CAMPAIGNS Add to your email campaigns to increase click through. SOCIAL MEDIA Text your followers without giving out your real number. FACEBOOK PAGES Build a chatbot for your fans and escalate to an agent. CAPTURE PAYMENTS Accept credit cards over SMS, live chat, and social media. AMERICAN UNIVERSITY Deploying a student chatbot assistant during the Pandemic -------------------------------------------------------------------------------- "Since the pandemic hit, we went from seeing a high volume at the front desk transitioning over to answered questions in the chatbot." CRM INTEGRATION + API ACCESS -------------------------------------------------------------------------------- Whether your audience prefers to live chat, send a text message, or connect via Facebook, alive5 is the team inbox that houses all conversations so your staff can easily manage relationships at scale. HOW CAN ALIVE5 WORK FOR YOU? -------------------------------------------------------------------------------- SALES TEAMS -------------------------------------------------------------------------------- Automated Lead Qualification Distribute Leads Evenly Salesforce and Dynamics CRM Integration MARKETING -------------------------------------------------------------------------------- Engaging, Conversational Funnels Personalized, Outbound Bulk SMS Tag and Segment Audiences SERVICE & SUPPORT -------------------------------------------------------------------------------- Team Inbox & Conversation Management Human, Chatbot, and A.I. Automation Omni-Channel Messaging GET STARTED TODAY SCHEDULE A DEMO Learn about how it all works. TAILOR YOUR SOLUTION Define your KPIs and we'll suggest a solution. TRAIN YOUR TEAM We'll get your team up and chatting. ACTIVATE YOUR BRAND Deploy your chat widgets, links, QR codes, and SMS numbers. Schedule a Demo Today! DRIVE MORE CONVERSATIONS THAT LEAD TO SALES -------------------------------------------------------------------------------- » Provide website visitors an easy way to connect. » Create a personalized customer experience with a "choose your own adventure" flow. » Track sales, chat efficiency, and analyze customer behavior to improve customer success and create growth based on data. LEARN MORE ABOUT LIVE CHAT ENRICH YOUR CRM -------------------------------------------------------------------------------- » Sync chats and contact data. » Salesforce, MS Dynamics 365, and more. » Integrate with your systems using our public API. PREFER TEXTING? SO DO YOUR CUSTOMERS --------------------------------------------------------------------------------  4.2 billion people are able to send a receive texts, let’s make sure your business is one of them. » Reach more customers by using your office phone number to text and engage your community » Connect with your customers in their own language through intelligent bot automation » Store all your conversation history in one place and pick up where you left from ARTIFICIAL INTELLIGENCE WITH A HUMAN TOUCH -------------------------------------------------------------------------------- » Generate and nurture more leads with intelligent AI chatbots » Resolve customer problems by quickly routing queries to specific agents and departments » Train your chatbots with NLP for better customer experiences and personalized conversations INDUSTRIES WE SERVE -------------------------------------------------------------------------------- PRO & COLLEGE SPORTS LEARN MORE HIGHER EDUCATION LEARN MORE HOSPITALITY & GOVERNMENT BOOK A DEMO TO GET STARTED Schedule a Demo INTERESTING READS FROM ALIVE5 Perspectives and strategies from our team and customers. -------------------------------------------------------------------------------- HOW PRICING WORKS By Dustin Yu • 10 Nov, 2023 Subscription + Usage Fees At Alive5, our goal is to offer a best-in-class communication platform filled with features, stellar support, and great value achieved through smart and flexible pricing. Affordable subscriptions and usage-based text credits allow you to easily adjust costs to match the seasonality of your business’ demand for texting. Users A subscription plan (Alive5 SMS STARTER, PRO, PRO PLUS, PREMIUM, ENTERPRISE) includes up to a certain number of users or lines. For example, the PRO plan includes up to 3 users and 3 lines. A user consists of a unique login (email and password) in which a team member can chat with unlimited contacts (mobile cell numbers) which is limited by text credits consumed (explained below). Additionally, users are limited by concurrent logins. For example, if your plan includes 3 users (using the PRO plan example above), you can create unlimited users (email and passwords) in your account, but limited to 3 users logged in at the same time. Lines A line refers to an office phone line you can enable for SMS texting. We do not interfere with the voice functionality, only the SMS messaging portion of a phone line. So you can keep your existing voice phone service (Comcast Business, Vonage, Ring Central, etc), and use Alive5 in parallel. Alive5 does not offer voice. Think about users and lines like "musical chairs" - you have 3 chairs for users and 3 chairs for lines for your entire team to use. If you need more users and lines you can easily purchase add-ons or upgrade your plan. Text Credits For usage, your Alive5 account is equipped with text credits that are allocated every billing cycle. These credits can be used for sending and receiving SMS messages. Each plan includes a set amount of monthly text credits (150 for STARTER, 500 for PRO, 1,500 for PRO PLUS, 3,000 for PREMIUM, and 10,000 for ENTERPRISE). One text credit consists of up to 160 characters, or 70 characters if the message includes an emoji. Messages longer than 160 characters will require multiple text credits. Using Emojis 😃: Using an emoji decreases the number of characters that can fit in a credit from 160 to 70. Each emoji takes up 2 characters. Using Unicode characters á: Using a unicode character, similar to emojis, decreases the number of characters that can fit in a credit from 160 to 70. In contrast to emojis, a unicode takes up 1 character. MMS: Images 🖼 and multimedia files: When sending smaller files (less than 500KB) from Alive5 to a mobile cell phone, it costs 4 credits, while larger files (greater than 500KB) will be converted to a link and cost 1 credit. When mobile cell phone users send an inbound text with an image or video, it will cost 4 credits. PRIVACY POLICY COMPLIANCE FOR 10DLC By Dustin Yu • 17 Sep, 2023 Why is a compliant Privacy Policy required? THE 4 KEY REQUIREMENTS FOR 10DLC COMPLIANCE By Dustin Yu • 17 Sep, 2023 By collaborating with our SMS vendors and partners, we've created these guidelines to assist you in completing the 10DLC compliance process in the most efficient way possible. To avoid delays, be prepared to take on the necessary tasks such as contacting your web developer or legal team. Related: 10DLC and What it Means for Business SMS/Texting 1. Matching EIN and Legal Business Name An Employer Identification Number (EIN) is also known as a Federal Tax Identification Number, and is used to identify a business entity. This allows The Campaign Registry to verify the identity of your organization (Brand), which is a requirement for any Campaign to be registered on 10DLC. It is crucial that the "EIN" matches the "Legal Business Name" (above) of the Brand you are registering for it to be correctly verified. TIP: Refer to IRS forms (W2, SS-4) for correct EIN and Legal Business Name. 2. Valid Web/Online Presence Your organization must have a valid web presence in order to use A2P SMS services. If you do not have a business website, a social media profile (Facebook Page or LinkedIn profile) may be used instead. The social media profile should indicate an operational business (active followers and engagement). Some examples of failed approvals: Website is not functional or is not secure (no HTTPS). Website contains malware. Website does not represent the registered business. Social media profile does not represent the registered business. Website Alternative: Social Media Profile If your Brand only has an established online presence, such as a Facebook, Instagram, or LinkedIn page, instead of a website, you can still get approved. Here are some tips for each Facebook and Instagram pages – these should be professional accounts (not personal) where the Brand is clearly identified. It’s best if the email address and phone number shown on the page also match what you used in the 10DLC registration details. LinkedIn page – This also needs to be a company listing, not a personal profile (that will be rejected). The email address and phone number should match the 10DLC registration details, and the ‘About’ section should have Privacy Policy and Opt-in language disclaimers. Don’t use LinkedIn for Sole Proprietors. We strongly advise you to use an established website, Facebook, or Instagram page over a LinkedIn company page. In summary (if you use social profiles for web presence): Use company listing type of profile pages, not personal. Must have Privacy Policy and Opt-In Language disclaimers. These can be in About sections or pinned posts. See example: https://www.facebook.com/wearealive5/about_privacy_and_legal_info 3. Opt In Language If you utilize a contact form where you are capturing any phone numbers, opt in language must visible to the user when completing the form. Example verbiage which may be used: "By providing a telephone number and submitting the form you are consenting to be contacted by SMS text message from {your Business Name (DBA) here}. Message frequency may vary. Message & data rates may apply. Reply STOP to opt-out of further messaging. Reply HELP for more information. See our Privacy Policy {your Privacy Policy URL here}" Be sure to replace the contents {your Business Name (DBA) here} and {your Privacy Policy URL here} with your actual business details. 10DLC AND WHAT IT MEANS FOR BUSINESS SMS/TEXTING By Dustin Yu • 21 Aug, 2023 11/8/2023 Update Toll free numbers (TFNs) require full vetting and verification before texting capability can be enabled. Previously, texting capability was available right after port without full verification (with limits). Vetting process is done by Twilio/Zipwhip which takes on average 4 weeks (reduced from previous 6-8 weeks). 10/6/2023 Updates Update 1: A compliant privacy policy is now required for any type of business, except SOLE PROPRIETORS. Update 2: For "Provisional Compliance", throughput is no longer limited to 2k per day. Throughput limits are now 25 messages per minute (a message consisting of 160 characters or less). For example, if you want to send a Broadcast to 5000 contacts, it should take about 3.3 hours. Update 3: 10DLC approval ETA has now increased from 2 weeks to 4-6 weeks for each review and approval. With Alive5, we have a solution which allows you to start texting within 24-72 hours (assuming your website, opt-in language, and privacy policy is compliant). 8/1/2023 Updates On September 1st, 2023, mobile carriers will be blocking all unregistered A2P (application to peer) 10DLC (10-digit long code) SMS phone numbers from sending texts. The 10DLC compliance process has undergone major changes in the recent months. Previously, the application process was quick and automated, while in March 2023 the governing authorities shifted to a "human review" process for every single 10DLC application along with much more stringent requirements. This has resulted in an extreme backlog of pending 10DLC applications, and many businesses waiting months to get SMS texting. Alive5's proprietary 10DLC application and fast-track verification process can have you "Provisional Compliance" in a matter of days, not weeks. Related: The 4 Key Requirements for 10DLC Compliance OPTIMIZING YOUR LIVE CHAT: REPORTING AND CONFIGURATION By Dustin Yu • 07 Jul, 2023 Goals and Objectives Now that you have live chat configured for your Alive5 account, it's time to optimize and measure everything in efforts to create the best Visitor experience based on your current team resources. We'll cover: How to measure the performance of your live chat agents through various reports (Performance, Conversations, Agent Activity) Configure live chat settings for your organization's call center set up (Max Chat, Ring Mode, Chat Timeout). Measure performance KPIs (key performance indicators) of your team to see where you can improve. Predict future trends for staffing team members for optimum effectiveness. WHY UNIVERSITIES MUST EMPLOY AN SMS STRATEGY TO RECRUIT GEN Z STUDENTS By Rohit Joshi • 08 Feb, 2023 This new generation of prospective scholars grew up in a very different way from how those running academic administration did. Alive5 SMS explains why SMS is a necessary component and how to keep classrooms full and campus enrollment high. Show More LET'S CHAT! Schedule a Demo Today Home About Us Login Contact Us Bug Bounty Employment Opportunities Newsletter PLATFORM Live Chat SMS Chatbots Facebook Messenger QR Codes CRM INDUSTRIES Sports Higher Education Health & Wellness RESOURCES Support Blog alive5 Brochure Disclosure Security Overview Terms of Service Privacy | Cookie | GDPR Policies Download_on_the_App_Store_Badge_US-UK_RGB_blk_4SVG_092917 💬 Text or Chat! 1.855.551.8858 © 2024 Alive Technologies Inc. Share by: 2