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PRAIRIELAND FEDERAL CREDIT UNION


WELCOME TO UICCU!



We’re glad you’re here! At UICCU, we pride ourselves on being friendly,
knowledgeable, and a partner in our community. We want to ensure this process is
seamless for you. On this page, you can find common questions, forms, general
information, and some helpful links.

We are happy to answer any questions you may have during this process and
beyond. If you can’t find what you’re looking for on this page, don’t hesitate
to send us a message, give us a call at 217-278-7700, or stop into any of our
branch locations.

Frequently Asked Questions 

--------------------------------------------------------------------------------




YOUR GUIDE TO GETTING STARTED WITH US



Now that we’re past some of the formalities, let’s get to know each other. At
the U of I Community Credit Union, we strive to be your financial coaches
regardless of where you are in life. To get started, and ensure you have access
to our online banking and mobile app, we ask that you send us a chat, give us a
call or visit one of our branches to update your information.

Register for Digital Banking Upgrade my credit card to a UICCU Visa




UICCU PRODUCTS & SERVICES



Banking can be simple and we want to prove it. We offer numerous accounts and
products to give you options throughout your financial career. As a result of
the merger, you will already have a Membership Savings with us. That’s the first
step!

 * Checking Accounts
 * Savings Accounts
 * Certificates
 * Money Market Accounts
 * Personal Loans
 * Vehicle Loans
 * Mortgage Loans
 * Student Loans
 * Home Equity Loans
 * Investment, Retirement, & Trust Services
 * Financial Wellness & Coaching




MEMBERSHIP MAILINGS



 * Notice of Membership Meeting – Mailed 4/15/2022

 * Notice of Special Meeting
 * Merger Ballot
 * PFCU Financials
 * UICCU Financials
 * UICCU and Prairieland Combined Financials
    

 * HELOC Change in Terms – Mailed 7/12/2022
    
 * Credit Insurance/Debt Protection Notices – Mailed 7/12/2022

 * Credit Insurance Cancel
 * UICCU Debt Protection Enrollment
 * Consumer Debt Protection Cancel
 * Consumer Reinstatement
 * Home Equity Cancel
 * Debt Protection for Credit Cards Cancel
 * Mortgage Cancel
    

 * Welcome Packet from UICCU – Mailed 7/25/2022

 * Welcome Packet
 * Rate and Fee Schedule
 * Share Draft Disclosure






FREQUENTLY ASKED QUESTIONS



Merger Information

 * Why is this merger taking place?

   As outlined in the announcement from the Prairieland Federal Credit Union
   board, the primary reasons for the merger are to:

    * Provide continued value of credit union membership;
    * Provide enhanced technology for members and staff; and
    * Address challenges of competition, regulation, and growth.

    

 * When will the merger take place?

   The effective date of the merger is projected to be September 1, 2022

 * What does the merger technically mean to me as a Prairieland Federal Credit
   Union member?

   The merger will result in your membership and accounts being transferred to
   the University of Illinois Community Credit Union (UICCU). Prairieland
   Federal Credit Union assets and liabilities will be combined with UICCU and
   Prairieland Federal Credit Union will cease operation as a credit union.

 * When will Prairieland Federal Credit Union members vote on the merger?

   Prairieland Federal Credit Union members voted to approve this merger by mail
   and at a special membership meeting held at 7:00 p.m. on Thursday, June 2,
   2022 at Holiday Inn, 8 Traders Circle, Normal, Illinois.

 * When will UICCU members vote on the merger?

   It is not necessary for UICCU members to vote. The UICCU Board of Directors
   has already voted in favor of the merger, as has the Prairieland Federal
   Credit Union Board of Directors.

 * Will Prairieland Federal be represented on the UICCU Board of Directors?

   No Prairieland Federal Credit Union board members plan to serve on the UICCU
   Board.
   

U of I Community Credit Union Information

 * What are the hours and locations of the UICCU branches?

   UICCU currently has 4 branches. You can find the locations and hours of all
   of our branches on our Branch & ATM Locations page.

 * Where are UICCU ATMs located?

   UICCU owns or partners on over 50 ATMs in McLean County, over 50 ATMs in
   Champaign County, and over 50,000 ATMs nationwide. Click here to find
   locations.

 * What are the phone numbers for UICCU?

   217-278-7700, or toll-free 877-678-4328
   Fax: 217-244-5789

 * What is UICCU’s Routing Number?

   271176899

 * What additional products will be available with UICCU?

   You’ll find many additional products available to you, including:

    * Expanded Checking Account Options
    * VISA Credit Card with Rewards
    * Expanded Certificate Terms
    * IRA Certificates
    * Money Market Accounts
    * Home Mortgages
    * Home Equity Loans
    * Lines of Credit
    * And more!

    

 * What additional services will be available with UICCU?

   You’ll find many additional services available to you, including:

    * Get Paid Early – Enhanced Direct Deposit
    * Expanded Digital Banking Functionality
    * Mobile App
    * Real Time Remote Deposit
    * Expanded ATM access – Locally and Nationally
    * eStatements
    * Free Online transfers to and from other Financial Institutions
    * International Wire Transfers
    * Investment and Retirement Planning Services
    * Trust Services
    * Safe Deposit Boxes
    * Additional Branches
    * Nationwide Shared Branching Network of over 5,000 Branches
   
       



General Membership Information

 * Will my account number change?

   Yes, you will receive information by mail in advance of the merger date,
   including your new UICCU account number.

 * If I already have accounts at UICCU, will my Prairieland Federal Credit Union
   accounts be combined with them?

   Your Prairieland Federal Credit Union accounts will migrate under the account
   number described above and will be separate from any existing UICCU accounts.
   You may request that accounts be combined after the merger takes place.

 * Will Prairieland Federal Credit Union be open during this process?

   Prairieland Federal Credit Union branches will be open but close early on
   Wednesday, August 31. The branches will re-open as soon as possible on
   Thursday, September 1, after PFCU accounts have been added to UICCU’s
   systems.

 * Will the Prairieland Federal Credit Union Branch remain open after the
   merger?

   Yes.

 * How will my account access and usage be affected during the merger ?
    * PFCU branches will close early on Wednesday, August 31, check website for
      updates.
    * No Home Banking access from midday August 31, until late on September 1.
    * Debit card access will be available on your Prairieland Federal Credit
      Union debit card through Wednesday, August 31 and on Thursday, September 1
      until UICCU cards are live.
    * Debit card access will be available on your new UICCU debit card starting
      Thursday, September 1.
    * Prairieland Federal Credit Union VISA credit card access will be available
      throughout the merger period.
    * You may write checks as usual during the merger period.
   
       

 * Will Home Banking be available during the merger?

   The final access to Home Banking on the existing Prairieland Federal Credit
   Union Home Banking program will be Wednesday, August 31, through
   approximately noon on that day. You’ll be able to enroll in UICCU’s Digital
   Banking late in the day on Thursday, September 1.

 * When will I have access to my new accounts at UICCU?

   On September 1, the account merger process will be underway and data
   verification will be taking place. Full access will be made available as soon
   as possible after completion of this process.

 * Do I have to sign any paperwork to maintain my accounts?

   No, your current account agreements and loan documents are sufficient. Now is
   a good time to review contact information, any joint owners, and
   beneficiaries for all your accounts.

 * Do I have to re-enroll for Payroll Deduction?

   No, your current Payroll Deduction that goes to Prairieland Federal Credit
   Union will automatically be directed to your new UICCU account(s).



Savings Account Information

 * What is UICCU’s Dividend Rate on Savings?

   Your minimum Savings Balance (Share) at UICCU will be $5, rather than $25.
   UICCU currently pays .05% APY on Regular Savings. Dividends are paid monthly.

 * Will there be changes to my Vacation Club account?

   The rate will be based on UICCU’s Vacation Club Account rate and dividends
   will continue to be paid monthly.

 * Will there be changes to my Christmas Club account?

   Yes , Funds in the account will be transferred to Share Savings on October 1
   each year. From Savings, you can transfer to checking, request a check
   withdrawal, or transfer surplus funds back to Christmas Club, all through
   UICCU Digital Banking. You will also be able to access funds during the year
   for a $5 withdrawal fee instead of the current $10 fee. The dividend rate
   will be based on UICCU’s Christmas Club account and dividends will continue
   to be paid monthly.



Checking Account Information

 * Will my checking account change?

   Yes. Your Prairieland Federal Credit Union Checking Account will be converted
   to a UICCU iChecking Account.

   iChecking is a totally free account. Benefits include:

    * Free debit card with online card controls
    * Free Online Bill Pay and Person-to-Person transfers
    * Free Digital Banking and Mobile App
    * Free transfers to/from your external accounts
    * Real time mobile check deposit
    * Free electronic statements
    * Free Overdraft from savings
    * Higher limit on daily ATM withdraws and debit card purchases
    * Digital Wallet (Apple Pay, Google Pay, and Samsung Pay)
    * And More.

    

 * When will I get a new UICCU debit card?

   You should receive your new UICCU debit card during the second half of
   August. You must activate and use this card on and after September 1, 2022.
   Cards will be sent to your address of record with Prairieland Federal Credit
   Union.

   Most debit card transactions will post immediately to your checking account,
   providing for an up to date balance being shown in Digital Banking or on the
   UICCU App.

 * Do I need to make changes to Automatic Payments?

   Automatic payments currently set up with Prairieland Federal’s routing number
   and checking account number will continue to post (ACH transactions)

 * Can I continue to use my Prairieland Federal Credit Union Checks?

   Prairieland Federal Credit Union checks will continue to clear for several
   months after the merger. Please contact UICCU when you next need to order
   checks.

 * What do I need to do as the merger date approaches?

   Debit Card – o Watch your mail for a UICCU debit card and instructions, which
   should arrive in the second half of August.

   Bill Pay

    * Bill Pay will need to be re-established in UICCU Digital Banking
    * Print off your current vendor/payee information from PFCU Bill Pay before
      August 31 so you can have that to establish those payees in UICCU Digital
      Banking
    * Watch for specific instructions in the mail from UICCU

   
   Statements

    * Print any eStatements that you’ll want for your permanent records, since
      there will be no access to past statements after August 31
    * All members will receive a printed statement in the mail for activity
      through August 31. No eStatements will be generated for August.

    

 * Is there still a $5 fee to receive a paper statement for my checking account?

   No, for checking accounts UICCU charges $2 per month for paper statements,
   unless you are under age 18 or over age 65. This fee will be waived for your
   September statement. Please enroll in eStatements in UICCU’s Digital Banking
   system.

How does Courtesy Pay work on my UICCU checking account after the merger?

Courtesy Pay will work the same with UICCU after the merger as you had
authorized with PFCU. If you have opted in, UICCU may pay items presented for
payment and allow your account to go negative up to a maximum of $1,000 in doing
so, rather than returning the item to the payee. A $30 Courtesy Pay fee will be
charged for each item paid in this way.

If you have opted out, items presented for payment would be rejected.


Digital Banking, Audio Response and Mobile Services

 * How can I access my accounts online or on my phone?

   Access Digital Banking from UICCU’s home page at uoficreditunion.org or
   download our mobile app “UICCU” for Apple or Android.

   To register for Digital Banking, all you’ll need is your UICCU Account
   Number, the last 6 digits of your Social Security Number, your date of birth,
   and an active cell phone number and an active email address on file. You’ll
   be prompted to create a new username and password, and then you’re in!

 * Does UICCU Digital Banking have the same functionality as Prairieland Federal
   Credit Union Home Banking?

   Yes, and you will have additional options in Digital Banking with UICCU,
   including:

    * Mobile app that seamlessly transitions to a desktop or tablet
    * Free credit score and credit monitoring
    * Bill Pay
    * Person to Person transfers
    * Transfers to/from your external accounts
    * Account alerts
    * Real-time mobile check deposit
    * Enhanced security features
    * Online check images
    * And so much more!

    

 * How can I ensure my scheduled transfers or payments continue to process?

   Any existing scheduled transfers or payments will need to be rebuilt. This
   can be done in four clicks in UICCU’s Digital Banking under “Transfers”.

Will I have access to Telephone Teller?

If you prefer to manage your accounts by phone, call 217-244-2131 for automated
teller services, checking balances, etc.



Loan Information

 * Will there be any changes to my loans?

   Good news! Your current loan rate, payment, due date, and terms will remain
   as is. Any new loans or refinances will be based on UICCU’s rates and terms
   in effect at the time of the loan.

 * Will I still be able to access my Home Equity Line of Credit?

   Yes, and you will also receive a mailing that outlines important changes
   regarding the line.

 * How do I make payments on my loans?

   You have a number of payment options, including:

    * Schedule a one-time or recurring payment in UICCU Digital Banking from any
      of your UICCU accounts
    * Schedule a one-time or recurring payment in UICCU Digital Banking from
      your accounts elsewhere
    * In person or by mail

    

 * Do I need my coupon book to make my loan payment?

   Nope! None of our payment options require a loan coupon

 * Will the merger affect the Credit Life or Credit Disability Insurance I
   purchased with my loan?

   You will receive a separate mailing in late July if there are any changes
   coming to your Credit Insurance or Debt Protection on your PFCU loan(s).

   Credit Insurance on loans originated prior to November, 2020 will be
   cancelled as of August 31, 2022. You will receive an option to enroll in
   UICCU’s Debt Protection program as of September 1, 2022.

   Debt Protection on most PFCU loans originated on or after November 1, 2020,
   will be continued on those loans at the same rates and coverage. A small
   number of members with loans with Debt Protection will be notified by mail of
   cancellation, with an option to enroll in UICCU’s Debt Protection program.

 * Do I have to change my auto insurance to show UICCU as lienholder on my loan?

   We recommend that you notify your auto insurance agent of the merger. Let
   them know that the lienholder on your loan is now:

   University of Illinois Community Credit Union
   Insurance Tracking Center
   PO Box 924116
   Fort Worth, TX 76124

   Fax: 877-548-2416
   Toll Free: 866-315-2133

 * What happens if I have a lapse in auto insurance coverage?

   Note: A Third-Party provider, State National Company, will monitor your loan
   for ongoing insurance coverage. If you get a letter from State National
   regarding a lapse in coverage it is imperative that you respond to it
   promptly to prevent expensive supplementary insurance from being added to
   your loan.

 * What coverage will satisfy insurance requirements?

   Insurance will need to have full coverage comprehensive and collision
   insurance with no more than a $1000 deductible and UICCU listed as
   lienholder.

 * Does UICCU offer Skip Pay options on loans?

   Yes – There is a $39.00 non-refundable processing fee per loan to participate
   in the skip program. A maximum of two skip payments are available per loan
   each calendar year with the lifetime total not to exceed more than two per
   year of the original loan term. Payments may not be skipped in two
   consecutive months. All VISA, Mortgage, Home Equity, any loan with a term
   longer than 84 months, and any loan in an active payment arrangement are
   ineligible for skip payments.



VISA Credit Card Information

 * Will I get a new VISA credit card?

   Not right away. Your existing Prairieland Federal Credit Union VISA card will
   continue to work through the merger.

 * How will I access my VISA credit card information?

   You can continue to access information on your Prairieland Federal Credit
   Union VISA account at ezcardinfo.com, or by calling 1-800-322-8472. Upon
   upgrading to a UICCU VISA you will have online access in UICCU Digital
   Banking and direct assistance from UICCU staff.

 * Can I make a payment on my Prairieland Federal Credit Union VISA credit card
   at a UICCU branch?

   Not yet. Until you upgrade to a UICCU VISA, you can pay online at
   ezcardinfo.com or you may continue to mail payments to:

   P.O. Box 4521
   Carol Stream, IL 60197

 * How do I report fraudulent transactions on my VISA credit card?

   While you are still using your Prairieland Federal Credit Union VISA credit
   card, report any fraudulent transactions by calling 1-800-322-8472.

 * Will the automatic payments for my Prairieland VISA credit card continue?

   If you have automatic payments set up currently those will continue.

 * Will the merger affect the Debt Protection I selected on my PFCU Visa Credit
   Card?

   Yes, the Debt Protection offered by PFCU will be canceled as of August 31,
   2022.

 * Can UICCU VISA credit card Rewards be added to my current Prairieland Federal
   Credit Union VISA?

   No. Please click here to apply for a UICCU Visa to start earning UICCU
   Rewards.

 * What will happen with my Prairieland Federal Credit Union VISA after the
   merger?

   In the months after the merger, you’ll receive additional information on
   UICCU’s VISA options, including our merchandise, travel, and cash-back
   rewards programs. UICCU will work with you to move to the best option for
   your needs.



Certificate Information

 * Will any of the terms of my accounts change?

   Rates and terms on certificates will not change until the next maturity date.

 * What happens when my certificate matures?

   At maturity, Prairieland Federal Credit Union certificates will be renewed
   into a UICCU Share Certificate of the same term. You will receive a
   notification of maturity a month before your certificate matures. The
   exception is that 18 month certificates will renew into 12 month certificates
   at maturity.

   Please note that UICCU Certificates pay dividends quarterly and at maturity.



Mortgage Information

 * What will happen with my mortgage?

   Your mortgage will be transferred from Prairieland to UICCU and the same
   terms will remain.

 * Will I have online access to mortgage information?

   TruHome Solutions will provide information on online access to your mortgage
   loan. You can also link to TruHome’s online access through UICCU Digital
   Banking. Online access is expected to be in place on or after September 7,
   2022.

 * Will the credit union service my mortgage?

   No, UICCU uses a service provider, TruHome Solutions. You can expect to get
   further information directly from TruHome in August.

 * Where do I make my mortgage payments?

   A Welcome Letter will be issued from TruHome Solutions with important payment
   instructions. You will be able to mail payments directly to TruHome, visit a
   UICCU branch location, or through UICCU Digital Banking.



IRA Information

 * What will happen to my IRA Savings Account?

   Your IRA Savings accounts will transfer over to a UICCU IRA Savings with a
   current rate of .05%.

 * What additional IRA options does UICCU offer?

   UICCU offers IRA Certificates from 1 to 5 years.

   UICCU also provides Investment and Retirement planning services with a
   multitude of IRA options through the Financial Advisors in their Investment
   and Retirement Planning Services.








THANK YOU FOR JOINING OUR TEAM!



At the University of Illinois Community Credit Union, we’re delighted to have
you here. We look forward to working with you in the future to meet your
financial needs. Wherever you happen to be in life, we’ll be your financial
coaches to get you where you want to be.

If there is anything we can do to help, please let us know.

Contact Us




CONTACT INFORMATION


PHONE

Local 217-278-7700
Toll Free 877-678-4328


MAIL

2201 S First St
Champaign, IL 61820


UICCU ROUTING NUMBER

271176899

   

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