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Form analysis
4 forms found in the DOM

Name: searchForm — GET https://www.britishairways.com/travel/searchba/public/en_gb

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Name: modalLoginForm — POST https://www.britishairways.com/travel/loginr/public/en_gb

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</form>

Name: globalNavCheckinForm — POST https://www.britishairways.com/travel/managebooking/public/en_gb

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POST

<form id="fileUploadForm" enctype="multipart/form-data" method="post" target="fileUploadIframe"><input type="file" id="fileSelector" name="file" style="display: none;"><input name="filename" type="hidden"></form>

Text Content

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CONTACTS AND FAQS

On this page you can:

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GOT A QUESTION? READ OUR FAQS

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Executive Club

How do I claim missing Avios or Tier Points on flights or other purchases?

When do my Avios expire? How can I stop them expiring?

How do I reset my login details?

How do I review and update my personal information?

Baggage

How much baggage can I check in?

How much hand baggage can I carry on?

What can I put in my hand baggage?

How do I arrange to carry extra or overweight baggage?

Bookings

How can I choose my seats for a flight?

How can I correct a mistake with one of the names in my booking?

Can I change or cancel my booking?

Getting ready to fly

Do I need a visa for my journey?

Does my passport need to be valid for a certain length of time after my trip?

When should I check in? What ways can I check in?

How do I check the entry requirements for my destination?

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GET HELP WITH SOMETHING

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If your flight is delayed or cancelled

Get help to rearrange your travel plans.

How we can help with delayed or cancelled flights

Rebook and refund options

Seating changes and refunds

Make a claim for disruption expenses

Lost or damaged baggage and lost property

LOST OR DAMAGED BAGS

 * Report a missing or damaged bag or contents.
 * Check the status of a missing bag.
 * Claim baggage-related expenses or compensation.

Get advice, links and contact details for lost and damaged bags





LOST PROPERTY ON AN AIRCRAFT OR IN AN AIRPORT

Contact the airport you were in or flying to when you lost your property.

Lost property contacts

Disability and mobility assistance

PEOPLE REQUIRING DISABILITY OR MOBILITY ASSISTANCE

If you need advice on travelling with a disability, making a new booking or
getting a refund, you can speak to our Accessibility Team.

Learn more about the types of assistance we offer - including wheelchairs

If you have made a booking, you can request assistance in Manage My Booking

Other travel assistance

Travelling with children

Children travelling alone

Travelling while pregnant or with medical conditions, including advice for food
allergy sufferers

Transporting pets

Cancel your booking


BOOKINGS MADE DIRECTLY WITH BRITISH AIRWAYS

If you need to cancel your booking, please log into Manage My Booking to see the
options available to you.




BOOKINGS MADE THROUGH A TRAVEL AGENT

Please contact your travel agent directly to discuss your booking.

Request duplicate receipts, proof of travel and other insurance documents

If you booked directly with British Airways, use this form to request:

 * a duplicate receipt (e-tickets and other fees)
 * a ticket cost breakdown
 * proof that you travelled
 * proof that you didn't travel
 * proof that your flight was cancelled

Please allow 48 hours from the time you made your booking before submitting your
request.

Receipt and document requests

Making a complaint

We're sorry your travel experience with us didn't meet your expectations. To
make a new complaint or claim or follow up on an existing case, see our
complaints and claims page.

Complaints and claims

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CONTACT INFORMATION

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For the most relevant contact details, log in to your Executive Club account.

On Business enquiries

On Business is our loyalty programme for small to medium sized businesses.

Telephone numbers, addresses and email

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Should you need to contact one of our partner airlines please use the links
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All other enquiries

Telephone numbers and addresses

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