www.solidworks.com Open in urlscan Pro
23.212.217.135  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Skip to main content
 1. SOLIDWORKS
 2. The SOLIDWORKS Customer Portal is retired.


THE SOLIDWORKS CUSTOMER PORTAL IS RETIRED

Visit the SOLIDWORKS Support page as your new home for support and information.
The SOLIDWORKS Support page now includes content that you used to find in the
Customer Portal.

For your convenience, here are some popular resources that were on the Customer
Portal:

 


SUPPORT

> Downloads

> System Requirements

> Hardware and Graphics

> Knowledge Base


REFERENCE

> Administration Guides

> Resource Center

> Training

> My Products

> CAD Admin Dashboard


COMMUNITIES

> SOLIDWORKS User Forum

> SOLIDWORKS Enhancement Ideas

> SOLIDWORKS User Group Network


EDUCATION

> Learning Resources for Academia


SOME CHANGES AFFECT ACCESS TO RESOURCES AND SUPPORT TOOLS.

SOLIDWORKS business and support systems migrated to Dassault Systèmes tools, and
a few things changed:

 * Services Requests (SR) now live in the 3DSupport app.
 * Software Performance Requests (SPR) are visible in the Dassault Systèmes
   Knowledge Base.
 * If you are an administrator, you can now manage your:
   * Users in Client Care and Order
   * Licenses in My Products and the CAD Admin Dashboard.

The following questions address some of these changes. Remember that your
SOLIDWORKS Partner (also known as your reseller or VAR) can answer most of your
questions.

1. HOW DO I LOG IN TO THE NEW PAGES AND TOOLS?

You need a 3DEXPERIENCE ID to log into to the Dassault Systèmes tools or to
access restricted content online. If you have used your SOLIDWORKS ID to log in
recently to a SOLIDWORKS page, then your 3DEXPERIENCE ID is your SOLIDWORKS ID.
You might have to reset your password the first time you log in depending when
you last used your SOLIDWORKS ID. For more information, see 3DEXPERIENCE ID for
SOLIDWORKS Customers.

If you have not used your SOLIDWORKS ID in a year or so, then the system might
not be able to recognize you. In this case, create a 3DEXPERIENCE ID with the
same email address as your SOLIDWORKS ID (assuming that it is still current and
valid).

2. DO I NEED TO REGISTER MY SERIAL NUMBER?

No, it is no longer necessary to register your serial number. You gain access to
the subscription benefits purchased by your company after your local
administrator:

 * Enters your information in DSx.Client Care and Order
 * Associates your email address to your company
 * Gives you a support role

The information existing in DSx.Client determines your access rights. Therefore,
ensure that your 3DEXPERIENCE ID email address and your email address in
DSx.Client are the same. Your 3DEXPERIENCE ID tells the system who you are while
DSx.Client verifies your entitlement.

Check with our local administrator, or contact your SOLIDWORKS Partner who can
also do this for you.

3. HOW DO I VIEW AND MANAGE MY SERVICE REQUESTS (SR)?

To access and manage your Service Requests (SR), log in to the 3DSupport app. To
log in to the 3DSupport app, you need a 3DEXPERIENCE ID and your local
administrator must have given you a support role in DSx.Client Care and Order.
Check with your administrator.

Only SRs created in the new support system (the 3DSupport app) are visible. For
information about SRs closed before the migration, contact your SOLIDWORKS
Partner.

4. CAN I VIEW MY SOFTWARE PERFORMANCE REQUESTS (SPR)?

Software Performance Reports (SPR) are visible in the Dassault Systèmes
Knowledge Base. There is no ability to search for SPRs reported by a specific
company or person, but you can enter the SPR number or a string of characters.
Use filters to narrow down the search results. For example, select ‘SPR’ for
‘Knowledge Type,’ or ‘SOLIDWORKS’ for ‘Brand’. Your SOLIDWORKS Partner can also
help you get the information that you need.

5. WHERE IS THE ‘SPR FIXED’ LIST?

The link to view fixed SPRs is
https://www.solidworks.com/support/subscription/fixed-spr/. We now create Bug
Reports (BR) instead of Software Performance Reports (SPR). Therefore, we
recommend searching the Knowledge Base where you can view both.

6. HOW CAN I SEARCH FOR OR SUBMIT AN ENHANCEMENT REQUEST?

There is full transparency on the SOLIDWORKS user community’s wish list.
Enhancement requests no longer generate Software Performance Report (SPR).
Instead, submit your idea on the SOLIDWORKS Enhancement Ideas Community. To find
more information about specific enhancement requests that you submitted as SPRs,
search the Knowledge Base.

7. I AM AN ADMINISTRATOR. HOW DO I MANAGE MY COMPANY’S CONTACTS?

If you are an administrator, it is your responsibility to manage your contacts
using a tool called DSx.Client Care and Order. This tool is where your Partner
must set you up as an administrator of your company. In DSx.Client Care and
Order, you have a transparent view of the people (Contacts) who are associated
with your company (Site). You can create contacts for new users on your
company’s site, give them the rights (Roles) necessary to benefit from
subscription services, and revoke these rights. For more information, watch the
Contact Management tutorial videos:

 * How to create a contact?
 * How to grant a role to a contact?
 * How to deactivate a contact?

If you cannot log in to DSx.Client Care and Order, ask your Partner to grant you
the role required to manage your users. The role name is Security Administrator.

8. WHO IS MY SOLIDWORKS PARTNER (RESELLER, VAR)?

If you do not know your SOLIDWORKS Partner, there is most likely someone at your
company who can tell you who they are. If not, ask us. Log in to the 3DSupport
app and create a Non-Technical Service Request, or contact the Dassault Systèmes
helpdesk at https://www.3ds.com/support/contact/call-us/. 

9. I HAVE NOT FOUND WHAT I NEED. WHAT SHOULD I DO?

If you accessed this page looking for a specific resource on the Customer Portal
and you are unable to find it, we recommend that you contact your reseller.
Otherwise, you can create a Non-Technical Service Request on the 3DSupport app,
or call 1 (800) 693-9000 (outside of North America, call +1 781 810 5011).

 

The SOLIDWORKS Customer Portal is retired.





CONTINUE WITH ONLY NECESSARY COOKIESYOU DECIDE WHAT COOKIES 3DS WILL USE

We, Dassault Systèmes, together with our trusted 3DS business stakeholders, use
cookies to give you the best experience on our websites by : measuring their
audience and improving their performance, by providing you with content and
proposals that correspond to your interactions, by serving ads that are relevant
to your interests and by allowing you to share content on social networks.

Your preferences will be kept for 6 months and you can change them at any time
by clicking on the "Manage my cookies preferences" link in the footer of each
webpage. To learn more about how this site uses cookies, please visit our
privacy policy.

Accept AllManage my preferences