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Text Content

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How can we help?

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Unsure what to search for? Other customers found these links helpful.


Unsure what to search for? Other customers found these links helpful.
 * What are IBANs and SWIFT codes?
 * I know what the debit card payment is, but there’s a problem
 * What’s the address, the opening hours and phone number of my Barclays branch?
 * How do I find my sort code and account number?
 * What is the cheque clearing cycle and how long does it take?


Log In
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-
 * Back to:
 * Fraud and security


PROTECTING YOUR ACCOUNT

How we help to keep your money safe

We always look out for threats from fraudsters. Here are some measures we take
to make sure your money is secure.





24-HOUR PROTECTION



We’re looking out for you and your money round the clock so you can rest assured
we never stop working to keep your finances safe.



CONTACTLESS PAYMENTS

When you make contactless payments, you are protected from fraud just like you
are with chip and PIN purchases and online purchases.

As long as you haven’t been negligent (for example, by letting someone else use
your card), you're not liable for any fraud on your account. 

If you suspect there’s been fraud on your account, that someone else might know
your personal details, or your card is lost or stolen, contact us immediately. 

 * Our fraud monitoring service Our fraud monitoring service
   
   We’re always checking for any suspicious activity on your account, so you may
   get a text message or call from our automated system to confirm a recent
   transaction or a change of address.
   
   Sometimes, we may delay or decline transactions that we think are unusual, or
   even block your account until we can confirm that you’re making the
   transaction. Keep your contact details up to date so we can get in contact
   quickly to keep any inconvenience to a minimum.
   
   What to expect if we contact you
   
   If we do call, we’ll never ask for your passcodes, passwords, PIN, card
   details, PINsentry codes or sensitive account information. If we send you a
   text message, we’ll only ask you to reply with a ‘Y’ or an ‘N’. (These text
   messages are free to reply to in the UK and will cost no more than a standard
   text from other countries).
   
   If you get a call, voicemail or a text from someone claiming to be from our
   fraud team and you think it’s suspicious, call us back using the number on
   the back of your card. Always make sure the line is clear first, to ensure
   the fraudster isn’t still on the line.

 * PINsentry PINsentry
   
   Our PINsentry gives you a strong layer of protection to add to your log-in
   details, and helps keep your accounts even safer.
   
   It works by asking you to insert your Barclays debit card and PIN into a card
   reader that we send you. The reader generates a unique security code that
   you'll then need to type into Online Banking. And if you register for our
   app, you can get the code on your smartphone using Mobile PINsentry. That
   way, you get the extra security when logging in without needing to carry your
   card reader around.

 * Our guarantee for Online Banking and the Barclays app Our guarantee for
   Online Banking and the Barclays app
   
   When you use our Online Banking services or the Barclays app, you're
   protected by our guarantee.
   
   This means that if you tell us a payment from your account wasn’t authorised
   and ask us for a refund, we’ll reverse the transaction as soon as we can –
   though there are some exceptions to this.
   
   For instance, we might not offer a refund if we think you’ve acted without
   reasonable care – by giving someone else your card PIN, for example, or by
   keeping your PIN written down with your card.

 * Extra security when you’re shopping online Extra security when you’re
   shopping online
   
   To give you more protection against fraud, the way you pay online has
   changed.
   
   New rules on payment services mean you’ll sometimes be asked to prove it
   really is you when making some online purchases.  
   
   You’ll have a choice of three ways to confirm it’s you
   
    * The Barclays app (make a few taps on your screen)
    * Text message (type in a code sent to your mobile)
    * PINsentry card reader (use it with your card to generate a code)
   
   The quickest and easiest way to confirm is by using the Barclays app. 
   
   Find out more on how the changes could affect you.

 * Our online security system Our online security system
   
   We’ve put three lines of defence in place to make it harder for fraudsters to
   get through.
   
    * Data encryption – for your protection, our Online Banking service
      scrambles any information you send us
    * Timed log out – we’ll log you out if you don't use the service for 10
      minutes. This gives you extra protection if you forget to log yourself out
    * Deactivation of your log-in details – we'll automatically disable your
      access to Online Banking if 3 incorrect log-in attempts are made. This is
      to stop fraudsters making repeated attempts to get into your accounts


WANT TO KNOW MORE?



Read one of our articles to find out more about fraud and scams, and how to
protect yourself.


THE PSYCHOLOGY OF FRAUD

Learn why fraud and scam tactics work and help protect yourself against them.

Psychology of fraud


HOW TO AVOID SCAMS

Learn how to protect yourself, and where to go for help if you're a victim.

How to avoid scams


STAY FRAUD SMART AT UNI

Find out how students can protect themselves from fraud and scams with our handy
tips.

Explore tips


EMAIL PAYMENT FRAUD

Learn how scammers use emails to intercept payments and steal your money.

Email payment fraud


INVESTMENT COMPANY CLONES

Learn how scammers mimic real investment companies to trick you and steal your
cash, and what to look out for.

Investment company clones


PROTECT YOUR PENSIONS AND INVESTMENTS

Learn how scammers can trick you into parting with your pension and how to
protect yourself.

Learn about pension scams


…AND WE’VE PLENTY TO HELP YOU KEEP AN EYE ON YOUR CARDS TOO




CARD SECURITY AND SPENDING CONTROLS

Our fraud prevention features put you in control of your debit card payments.
You can set spending limits and choose how your card works - and instantly
update your preferences to suit your needs.


See what you can do


YOU MAY ALSO LIKE…




PROTECT YOURSELF FROM SCAMS

Learn about the different types of scam

Scammers get more sophisticated every day, so it’s important to be alert. We’ve
put together some examples of the most common scams, to help keep you protected.

Protect yourself from scams


CHECKING WHO CALLED?

Scammers can fake our phone number

Looking up a phone number won't tell you who's really calling. Here's how to
handle calls and messages that make you suspicious.

Phone number checker


PROTECT YOURSELF FROM FRAUD

Learn about the different types of fraud

More and more people are being targeted by fraudsters, so it’s important to be
alert. Knowing about the different types of fraud can help you protect yourself
and your money.

Protect yourself from fraud


THINK YOU’VE BEEN A VICTIM?

How to report fraud or a scam

Find out what to do if you’re worried about a card payment, how to report fraud
and scams and what happens after you tell us, plus get tips on how to help
protect yourself.

Reporting scams and reporting fraud


IMPORTANT INFORMATION




 * OUR PRODUCTS

 * Current accounts
 * Savings
 * Loans
 * Mortgages
 * Insurance
 * Credit cards


 * HELP

 * Help & FAQs
 * Report fraud or a scam
 * Report card lost or stolen


 * SITE INFORMATION

 * Important information
 * Accessibility
 * Privacy policy
 * Cookies policy
 * Security


 * FIND US

 * Find Barclays
 * Service status
 * Twitter
 * Careers

--------------------------------------------------------------------------------

Barclays Bank UK PLC and Barclays Bank PLC are each authorised by the Prudential
Regulation Authority and regulated by the Financial Conduct Authority and the
Prudential Regulation Authority.

Barclays Insurance Services Company Limited and Barclays Investment Solutions
Limited are each authorised and regulated by the Financial Conduct Authority.

Registered office for all: 1 Churchill Place, London E14 5HP


-
 * Current accounts
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 * Help and FAQs
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 * Protect yourself from scams

 * Important information
 * Accessibility
 * Privacy policy
 * Cookies
 * Security
 * Careers

 * Find Barclays
 * Service status
 * Send us a message
 * Find us on Twitter

Barclays Bank UK PLC and Barclays Bank PLC are each authorised by the Prudential
Regulation Authority and regulated by the Financial Conduct Authority and the
Prudential Regulation Authority.


Barclays Insurance Services Company Limited and Barclays Investment Solutions
Limited are each authorised and regulated by the Financial Conduct Authority.

Registered office for all: 1 Churchill Place, London E14 5HP






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