www.greatplacetowork.com Open in urlscan Pro
34.225.31.90  Public Scan

Submitted URL: https://t.glia.com/t/11396/sc/ce789aeb-446f-4aa9-aaa3-409e0c8709f6/NB2HI4DTHIXS653XO4XGO4TFMF2HA3DBMNSXI33XN5ZGWLTD...
Effective URL: https://www.greatplacetowork.com/certified-company/7025140
Submission: On February 15 via manual from IN — Scanned from DE

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GLIA

Updated May 2023.

94%

Employees say this is a great place to work

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COMPANY OVERVIEW


ABOUT THE COMPANY

Glia is reinventing how businesses support customers in a digital world. Glia’s
Digital Customer Service solution brings the in-person experience to all
customer interactions - whether they start online or on the phone.
Customer-focused financial institutions like banks, credit unions, and insurance
companies are among Glia’s best clients. These organizations are committed to
providing impeccable service, and their users increasingly prefer to conduct
business online. The company has won numerous awards for its innovation and
become a unicorn company, raising over $1 billion in funding from top investors.
Visit glia.com to learn more.

INDUSTRY

Information Technology

CONNECT




HQ LOCATION

New York, NY, US

--------------------------------------------------------------------------------





COMPANY CULTURE AT GLIA

The employee experience below at Glia, compared to a typical company.

Learn More

94% of employees at Glia say it is a great place to work compared to 57% of
employees at a typical U.S.-based company.

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Glia
94%
Typical Company
57%

Source: Great Place To Work® 2021 Global Employee Engagement Study.

100%
Our customers would rate the service we deliver as "excellent."
98%
When you join the company, you are made to feel welcome.
97%
I am treated as a full member here regardless of my position.
96%
People here are given a lot of responsibility.
96%
Our facilities contribute to a good working environment.

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WHY WORK AT GLIA?

See what employees say about what makes Glia a great workplace. These words are
drawn from employee comments on the Trust Index™ survey.

peoplebestteamcultureeveryoneamazingnewbenefitsproducttrulyuniqueclientscollaborationentirefirstgivegoodleadershipopportunitiesownershipprocessprovidewillinganniversarybetterbusinessbuildingcandidatesclasspasscollaborativecreatingcustomercustomersdirectioneventsexecutivegrowhiringideasincredibleinpersonmeetingsmembershipnumberorganizationspraiserarerealremoteresponsibilities

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LIFE AT GLIA

Team Kickoff - July 2022, Lisbon, Portugal
6 / 6
Glia <3's animals!
1 / 6
Two Glianeers collaborating together in the kitchen.
2 / 6
View of Tallinn from Glia's Office!
3 / 6
Two of our co-founders with the People Operations team!
4 / 6
Our CEO and Co-founder
5 / 6
Team Kickoff - July 2022, Lisbon, Portugal
6 / 6
Glia <3's animals!
1 / 6

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What is the advantage of Great Place To Work?


Organizations partner with Great Place To Work to understand how effectively
their leaders create the conditions for an overwhelmingly positive employee
experience. Great Place To Work offers best-in-class data about the employee
experience, sourced from surveys taken by millions of employees globally. This
data offers organizations invaluable insight into how their workers will
interact with the workplace and establishes benchmarks for working conditions
around the world.

Great Place To Work’s employee-centric view of the workplace was revolutionary
30 years ago. Today, our Trust Model™ offers an unmatched opportunity to
identify what’s happening within your organization. Great Place To Work’s survey
and analysis gives employers the ability to measure and track employee
experience against key metrics and industry leaders.

Earning Great Place To Work Certification has many benefits, including:



 * Better recruitment metrics such as offer acceptance rate
 * Higher business profitability
 * Automatic Best Workplaces™ award eligibility
 * Greater employer brand awareness 
 * Improved employee trust
 * Higher retention: 51% higher than a typical U.S. workplace
 * Greater employee pride in the company
 * Recognition for having great people managers and leaders

What are the Great Place To Work evaluation criteria?


Great Place To Work Certification criteria are the global standard for
quantifying and benchmarking the employee experience. Using the Great Place To
Work Trust Model and the Trust Index Survey, Certification evaluates workplace
culture from the perspective that matters the most — the employee — offering the
most comprehensive picture on the market of the internal health of an
organization.

To be considered for Certification, organizations must have 10 or more employees
and must complete a two-step process: 

 1. Survey employees with the Trust Index Survey.
 2. Complete the Culture Brief™, a company questionnaire. 

Positive employee responses to the Trust Index Survey (four and above on the
five-point scale) are averaged to provide an organization-wide assessment of
culture: the Trust Index. Companies that score above the current threshold
become Great Place To Work Certified.

Surveys must meet strict requirements for how they are distributed and the
percentage of employees who respond to ensure they accurately represent feedback
from the company’s full population. 

How do we know if we earned Certification?


To earn Great Place To  Work Certification, the average score across your survey
results must show that approximately 7 out of 10 of your employees are having a
consistently positive experience at work.

Once you are Certified, you will receive an email from us with access to your
survey scores, digital Certification badge, a toolkit of social media images,
and press materials with shareable content. As an extra benefit, your
organization will automatically be eligible for all
our award lists through the entire 12-month period your Certification is valid.

How many questions are on the employee survey?

Employees answer 14 demographic questions and respond to 60 statements across a
five-point consistency scale as well as two open-ended questions. Employees
generally take 10 to 20 minutes to complete the survey.
What is the Great Place To Work survey measuring?


In broad terms, the Great Place To Work Trust Index™ Survey measures the level
of trust in your organization and the consistency of the employee experience. In
other words: How often can employees count on something happening in their
workplace, such as clear and honest leadership, fair treatment, and employee
recognition?

More specifically, the Great Place To Work Trust Index Survey measures
individual employee experiences of five dimensions of a high-trust company
culture through 60 statements and two open-ended questions. Three of the
dimensions are connected to the actions of leaders and building trust:
credibility, respect, and fairness. The other two dimensions measure the
workplace experience of employees in relation to their colleagues and the wider
organization: pride and a sense of belonging.

These five dimensions create a workplace culture where employees feel empowered
and encouraged to do their most meaningful work. High-trust cultures are shown
in Great Place To Work research to outperform their competitors in recruitment
and retention, productivity and innovation, and financial performance.  

Survey answers are assessed on a five-point scale, revealing the most common
experience of employees in the organization. Employee scores are averaged to
provide an organization-wide assessment of workplace culture: the Trust Index
score.


HOW TO EARN GREAT PLACE TO WORK CERTIFICATION

Watch this pre-recorded 5-minute webinar to learn the two-step process for
earning Great Place To Work Certification™

Start Here


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