ftc.secure.force.com
Open in
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13.110.38.8
Public Scan
Submitted URL: http://ftc.force.com/liveagent/TakeSurvey?id=a033Z000018JZ9EQAW&cId=0033Z00003QQhmQ&caId=5003Z00001ceE4e
Effective URL: https://ftc.secure.force.com/liveagent/TakeSurvey?id=a033Z000018JZ9EQAW&cId=0033Z00003QQhmQ&caId=5003Z00001ceE4e
Submission: On September 06 via manual from IN — Scanned from DE
Effective URL: https://ftc.secure.force.com/liveagent/TakeSurvey?id=a033Z000018JZ9EQAW&cId=0033Z00003QQhmQ&caId=5003Z00001ceE4e
Submission: On September 06 via manual from IN — Scanned from DE
Form analysis 1 forms found in the DOM
Name: j_id0:theForm — POST /liveagent/TakeSurvey?id=a033Z000018JZ9EQAW
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<span id="j_id0:theForm:seeSurvey">
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</script><span id="j_id0:theForm:j_id4">
<table class="htmlDetailElementTable" border="0" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td>
<div class="sfdc_richtext" id="j_id0:theForm:j_id4j_id0:theForm:j_id4_00Nj0000008cOw7_div"><img alt="User-added image" src="/liveagent/servlet/rtaImage?eid=a033Z000018JZ9E&feoid=00Nj0000008cOw7&refid=0EMj0000000QRJ2"><br> Please
rate each of these statements (question 1 to 6) using a 10-point scale where 10 refers to “Excellent”, 5 refers to “Average” and 1 refers to “Unacceptable”. </div>
</td>
</tr>
</tbody>
</table>
<script>
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window.onload = function() {
if (j_id0__theForm__j_id4 != null) j_id0__theForm__j_id4();
};
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</span>
<h1></h1>
</span><span id="j_id0:theForm:j_id8"></span>
<div class="apexp">
<div class="individualPalette">
<div class="Custom57Block">
<div id="j_id0:theForm:j_id34" class="bPageBlock brandSecondaryBrd bDetailBlock secondaryPalette">
<div class="pbBody">
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<div id="a023Z00000cx6DMQAY">
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<div class="pbBody">
<h1 class="question">
<span class="questionNumber">1</span> Is the Premier Customer Care Representative / Specialist professional during his / her interactions with you?<span id="j_id0:theForm:j_id34:aQPreview:0:pblock:j_id38"
class="requiredText"> (Erforderlich)</span>
</h1>
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</div>
<div id="checkbox">
</div>
<div id="text">
</div>
<div id="row">
<table role="presentation">
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<td>
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<td>
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</td>
<td>
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</td>
<td>
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</td>
<td>
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<td>
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</td>
<td>
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</td>
<td>
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</td>
<td>
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</td>
<td>
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<div class="pbFooter secondaryPalette">
<div class="bg"></div>
</div>
</div>
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<div id="a023Z00000cx6DRQAY">
<div class="apexp">
<div class="individualPalette">
<div class="Custom57Block">
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<div class="pbBody">
<h1 class="question">
<span class="questionNumber">2</span> Is the Premier Customer Care Representative / Specialist able to understand your needs?<span id="j_id0:theForm:j_id34:aQPreview:1:pblock:j_id38" class="requiredText">
(Erforderlich)</span>
</h1>
<div id="radio">
</div>
<div id="checkbox">
</div>
<div id="text">
</div>
<div id="row">
<table role="presentation">
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<tr>
<td>
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<td>
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<td>
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<td>
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<td>
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<td>
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<td>
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</td>
<td>
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</td>
</tr>
</tbody>
</table>
</div>
</div>
<div class="pbFooter secondaryPalette">
<div class="bg"></div>
</div>
</div>
</div>
</div>
</div>
</div>
<div id="a023Z00000cx6DWQAY">
<div class="apexp">
<div class="individualPalette">
<div class="Custom57Block">
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<div class="pbBody">
<h1 class="question">
<span class="questionNumber">3</span> Does the Premier Customer Care Representative / Specialist demonstrate a strong commitment to resolve your issues?<span id="j_id0:theForm:j_id34:aQPreview:2:pblock:j_id38"
class="requiredText"> (Erforderlich)</span>
</h1>
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<td>
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</td>
<td>
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</td>
<td>
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</td>
<td>
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<td>
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<td>
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</tbody>
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</div>
</div>
<div class="pbFooter secondaryPalette">
<div class="bg"></div>
</div>
</div>
</div>
</div>
</div>
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<div id="a023Z00000cx6DbQAI">
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<span class="questionNumber">8</span> Please suggest the areas where you feel the Premier Customer Care Representatives / Specialists have done well and if there are specific areas where you feel their performance may be
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</form>Text Content
Please rate each of these statements (question 1 to 6) using a 10-point scale where 10 refers to “Excellent”, 5 refers to “Average” and 1 refers to “Unacceptable”. 1 IS THE PREMIER CUSTOMER CARE REPRESENTATIVE / SPECIALIST PROFESSIONAL DURING HIS / HER INTERACTIONS WITH YOU? (ERFORDERLICH) 1 2 3 4 5 6 7 8 9 10 2 IS THE PREMIER CUSTOMER CARE REPRESENTATIVE / SPECIALIST ABLE TO UNDERSTAND YOUR NEEDS? (ERFORDERLICH) 1 2 3 4 5 6 7 8 9 10 3 DOES THE PREMIER CUSTOMER CARE REPRESENTATIVE / SPECIALIST DEMONSTRATE A STRONG COMMITMENT TO RESOLVE YOUR ISSUES? (ERFORDERLICH) 1 2 3 4 5 6 7 8 9 10 4 IS THE PREMIER CUSTOMER CARE REPRESENTATIVE / SPECIALIST ACCURATE AND TIMELY IN HIS/HER RESPONSE/ACTION? (ERFORDERLICH) 1 2 3 4 5 6 7 8 9 10 5 HOW WOULD YOU RATE YOUR OVERALL SATISFACTION WITH THIS PREMIER CUSTOMER CARE REPRESENTATIVE/ SPECIALIST? (ERFORDERLICH) 1 2 3 4 5 6 7 8 9 10 6 BASED ON THIS EXPERIENCE, HOW LIKELY ARE YOU TO RECOMMEND FEDEX TO OTHERS? (ERFORDERLICH) 1 2 3 4 5 6 7 8 9 10 7 WOULD YOU HAVE ANY FEEDBACK OR SUGGESTIONS THAT WOULD ALLOW FEDEX TO IMPROVE ITS PREMIER CUSTOMER CARE REPRESENTATIVES’ / SPECIALISTS’ SERVICE TO YOU / YOUR COMPANY? 8 PLEASE SUGGEST THE AREAS WHERE YOU FEEL THE PREMIER CUSTOMER CARE REPRESENTATIVES / SPECIALISTS HAVE DONE WELL AND IF THERE ARE SPECIFIC AREAS WHERE YOU FEEL THEIR PERFORMANCE MAY BE IMPROVED. Januar Februar März April Mai Juni Juli August September Oktober November Dezember 2022 2023 2024 2025 2026 2027 2028 MoDiMiDoFrSaSo Heute