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Save My Spot
Save My Spot


CX CONNECT LAS VEGAS


THE BRILLIANCE OF
GENERATIVE AI IN
CUSTOMER SERVICE



CX Connect — a burst of experience, code and color.

with:

June 19th I 01:30-05:00 PM PDT
Momofuku, The Cosmopolitan Boulevard Tower, Las Vegas, NV
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THE MULTIPLYING EFFECT OF AI ON A UNIFIED PLATFORM




With record high contact volumes — an exponential increase made possible by the
growing number of channels, often managed by a host of point solutions, contact
center leaders are caught between solving for efficiency and delivering
legendary CX. 

You’ve been leveraging AI for task automation, supercharged analytics, and even
conversational chatbots. But generative AI is now completely changing the game.
You have the opportunity to unlock the possibilities for end-to-end automation
of rote work and enable better human-machine collaboration and smarter insights
for human-led decision-making — on a single, unified platform. 

Come to CX Connect and learn actionable insights on how you can better leverage
generative AI for a legendary customer experience.


DECODE THE MAGIC OF GENERATIVE AI TOGETHER



Join the conversation with Forrester and Sprinklr to uncover how you can evolve
from legacy to legendary CX. 

Alongside 80+ brilliant minds from the customer service and CX industry, expect
punchy, actionable conversations and inspiration to elevate your CX for today.




MEET THE BRILLIANT MINDS AMONGST YOU



IAN JACOBS

VP, Research Director
Forrester

KRISTINA ARRIETA

Executive Director, Social Strategy
MGM Resorts International

GIOVANNI TAVANI

Director, Global Customer Care, 
Mars

KELSEY WALSH

Customer Service Manager,
Zappos

BEN CHANDRARAJ

SVP, Product Management,
Sprinklr

JOSH KANAGY

SVP, Sales - Sprinklr Service,
Sprinklr


Agenda
01:30 pm - 02:00 pm

Arrival and registration

02:00 pm - 02:05 pm

Welcome by Sprinklr

02:05 pm - 02:25 pm

Josh Kanagy, SVP Sales, Sprinklr

02:25 pm - 02:55 pm

Ian Jacobs, VP Research Director, Forrester

02:55 pm - 03:25 pm

Customer Panel session moderated by Benjamin Chandraraj, SVP Product Management,
Sprinklr

03:30 pm - 05:00 pm

Networking, food and bev

.
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LOCATION


Momofuku,
The Cosmopolitan Boulevard Tower
3708 Las Vegas Blvd S Level 2
Las Vegas, NV 89109




FAQ

How much does the attendance cost?


Attendance is completely free. The event is complimentary from Sprinklr.

How many attendees are expected?


We're expecting 50+ attendees from the customer experience function.

What is CX Connect?


CX Connect is an unmissable opportunity for customer experience leaders to
discuss strategies and gather insights on using their customer service to fuel
performance, improve profitability, increase retention, and drive growth.

What will I experience at CX Connect?


You’ll experience an infusion of thoughts, ideas, and knowledge as some of the
smartest people in your field come together. We guarantee you’ll be excited by
ideas that push the boundaries of what’s possible. We hope you find yourself
jotting an email to your team, “Can we do this?”. The ideas you take back your
business will put you at the forefront of change. And not just that.

Is there a dress code?


No, come as you are! No need for formal dress.

How accessible is the venue?


The venue has step-free access available from the lower level from Clifton
Street, as well as via the fire exit door on the mezzanine. There is a lift to
the lower ground floor where they have an accessible toilet. 

If I have dietaries or allergies, who shall I contact?


Please contact Annie at annie.rosick@sprinklr.com  


HAVE A QUESTION?

If you don’t know who we are or want to chat with one of our customer
experience experts, please contact us below.



GET A DEMO
Watch our Sprinklr Service Tour DEMO

THANKS FOR REGISTERING!

We'll send the confirmation to your registered email id.

Didn't get the email? Check your promotion or spam folders — and if it's not
there, contact events@sprinklr.com

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