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Submission: On April 15 via api from US — Scanned from DE
Effective URL: https://www.copc.com/?utm_campaign=2022%20Global%20Benchmarking%20Series&utm_medium=email&_hsmi=210089712&_hsenc=p2AN...
Submission: On April 15 via api from US — Scanned from DE
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This website stores cookies on your computer. These cookies are used to improve your website experience and provide more personalized services to you, both on this website and through other media. To find out more about the cookies we use, see our Privacy Policy. We won't track your information when you visit our site. But in order to comply with your preferences, we'll have to use just one tiny cookie so that you're not asked to make this choice again. Accept Decline × * twitter * facebook * linkedin * youtube * CLASSES * CONTACT US * BLOG * PRIVATE LIBRARY * 中文网页 * * * Top Navigation Menu * TOP NAVIGATION MENU * TOP NAVIGATION MENU * About COPC ABOUT COPC ABOUT COPC INC. * Our History * Contact Us * Team * Careers * Customer Achievements * Corporate Offices * Webinars & Events Calendar * Press Releases BROCHURE: CREATE LOYAL CUSTOMERS We provide consulting, training and certification to help companies boost performance and improve the customer experience. Learn More * WHAT WE DO WHAT WE DO WHAT WE DO * Customer Experience Consulting * Work-At-Home * Service Journeys * Channel Strategy * Measuring CX * CX Performance Improvement * Virtual Services * Call Center * Call Center Consulting * Call Center Training * Call Center Certification * Call Center & Contact Center Best Practices * Training * Class Listings * In-Person Training * Live Virtual Training * Online Training * Private Training * Certification * COPC Certification Services * Certification Process * COPC Certified Organizations * COPC Standards * Quality * Quality Consulting * Approved Technology Providers * Employee Engagement Services * Vendor Management * Contract Review * Strategic Sourcing * Vendor Improvement * VMO Design * WHO WE HELP WHO WE HELP WHO WE HELP * Industries * Telecom * Technology * Healthcare * Travel * Retail * Financial Services * OSPs * Clients * COPC Certified Organizations CASE STUDY: CUSTOMER SATISFACTION See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume. Start Reading * RESOURCES RESOURCES RESOURCES * Blog * COPC Standards * Past Webinars * White Papers * Case Studies * Brochures * Videos * Research * Webinars & Events Calendar CASE STUDY: GROUPON SAVES MILLIONS Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc. Start Reading * COPC STANDARDS COPC STANDARDS COPC STANDARDS * COPC CX Standard for Contact Centers * COPC CX Standard for Customer Operations * COPC CX Standard for CSPs * COPC CX Standard for OSPs * COPC CX Standard for VMOs * COPC Indirect Procurement Standard COPC CUSTOMER EXPERIENCE (CX) STANDARDS The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the latest editions, Release 7.0, today. Download Release 7.0 Standards * Top Navigation Menu * TOP NAVIGATION MENU * TOP NAVIGATION MENU * About COPC ABOUT COPC ABOUT COPC INC. * Our History * Contact Us * Team * Careers * Customer Achievements * Corporate Offices * Webinars & Events Calendar * Press Releases BROCHURE: CREATE LOYAL CUSTOMERS We provide consulting, training and certification to help companies boost performance and improve the customer experience. Learn More * WHAT WE DO WHAT WE DO WHAT WE DO * Customer Experience Consulting * Work-At-Home * Service Journeys * Channel Strategy * Measuring CX * CX Performance Improvement * Virtual Services * Call Center * Call Center Consulting * Call Center Training * Call Center Certification * Call Center & Contact Center Best Practices * Training * Class Listings * In-Person Training * Live Virtual Training * Online Training * Private Training * Certification * COPC Certification Services * Certification Process * COPC Certified Organizations * COPC Standards * Quality * Quality Consulting * Approved Technology Providers * Employee Engagement Services * Vendor Management * Contract Review * Strategic Sourcing * Vendor Improvement * VMO Design * WHO WE HELP WHO WE HELP WHO WE HELP * Industries * Telecom * Technology * Healthcare * Travel * Retail * Financial Services * OSPs * Clients * COPC Certified Organizations CASE STUDY: CUSTOMER SATISFACTION See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume. Start Reading * RESOURCES RESOURCES RESOURCES * Blog * COPC Standards * Past Webinars * White Papers * Case Studies * Brochures * Videos * Research * Webinars & Events Calendar CASE STUDY: GROUPON SAVES MILLIONS Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc. Start Reading * COPC STANDARDS COPC STANDARDS COPC STANDARDS * COPC CX Standard for Contact Centers * COPC CX Standard for Customer Operations * COPC CX Standard for CSPs * COPC CX Standard for OSPs * COPC CX Standard for VMOs * COPC Indirect Procurement Standard COPC CUSTOMER EXPERIENCE (CX) STANDARDS The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the latest editions, Release 7.0, today. Download Release 7.0 Standards * * Home All of our services are offered virtually! Click here for the full list of training, consulting and certification services. COPC Inc.'s exciting and new Global Benchmarking Series is now available. Register here to receive monthly reports on timely issues affecting contact centers and CX organizations. If you are currently a Certified COPC Customer Experience Implementation Leader to Release 6.0, 6.1 or 6.2, click here to learn how to maintain your certification status before it expires in 2022. Quality management programs can result in bottom-line improvements to your business. Click here for our featured white paper to find out if you are getting the most value from your quality program. All of our services are offered virtually! Click here for the full list of training, consulting and certification services. COPC Inc.'s exciting and new Global Benchmarking Series is now available. Register here to receive monthly reports on timely issues affecting contact centers and CX organizations. 1 4 1 4 COPC INC. IS A GLOBAL LEADER IN CUSTOMER EXPERIENCE, BACKED BY MORE THAN TWO DECADES OF PROVEN RESULTS. WHETHER IT’S LEADING-EDGE INDUSTRY INSIGHTS OR INDIVIDUAL CLIENT STUDIES, INSIGHTFUL CX RESEARCH IS A FOUNDATION FOR OUR WORK. LEARN MORE ABOUT OUR MONTHLY GLOBAL BENCHMARKING SERIES, WHERE WE TACKLE THE TOUGH QUESTIONS WITH ANSWERS FROM OUR GLOBAL RESEARCH. COPC INC. RESEARCH IS DESIGNED TO HELP YOU MAKE BETTER DECISIONS, TO UNDERSTAND WHERE YOUR PEERS STAND ON THESE ISSUES AND TO PROVIDE ACTIONABLE INSIGHTS FOR YOU TO TRANSFORM YOUR CX OPERATIONS. CLICK TO VIEW THE GLOBAL TRAINING CALENDAR COPC® BEST PRACTICES FOR QUALITY MANAGEMENT APRIL 28, 2022 — APRIL 29, 2022 LIVE VIRTUAL INDIA INDIA DETAILS & REGISTRATION COPC® SERVICE JOURNEY THINKING MAY 09, 2022 — MAY 10, 2022 LIVE VIRTUAL ANZ & SEA APAC DETAILS & REGISTRATION COPC® BEST PRACTICES FOR CUSTOMER EXPERIENCE OPERATIONS MAY 16, 2022 — MAY 20, 2022 LIVE VIRTUAL UNITED STATES U.S. WAITLIST COPC® BEST PRACTICES FOR CUSTOMER EXPERIENCE OPERATIONS JUNE 20, 2022 — JUNE 24, 2022 LIVE VIRTUAL EUROPE EUR WAITLIST prev next EVIDENCE INDICATES THAT WAH IS BIGGER THAN COVID AND HAS VALUE BEYOND THE CURRENT CLIMATE. COVID-19 HAS CREATED CHALLENGES FOR CX OPERATIONS BUT ALSO CREATED DRIVE AND MOMENTUM TO INNOVATE AND TRANSFORM. THIS REPORT, BASED ON SURVEY DATA FROM 75 COMPANIES ACROSS 20+ LOCATIONS, IS TO SHARE INSIGHT AROUND WAH PRACTICES AND THE EARLY IMPACT OF COVID ON OPERATIONS. Get the report 75% OF SURVEY RESPONDENTS USED CHATBOTS IN THE PAST 3 MONTHS YET ONLY 50% ARE SATISFIED. DO YOU WANT TO SEE MORE STATISTICS AND LEARN ABOUT KEY INDUSTRY TRENDS? THE 2020 CUSTOMER EXPERIENCE MANAGEMENT BENCHMARK (CXMB) SERIES CONSUMER EDITION PROVIDES NEW INSIGHTS FROM 5,000 CONSUMERS IN THIS PANDEMIC-DRIVEN YEAR OF CHANGE – A YEAR LIKE NO OTHER. Get the report ORANGE CONTACT CENTERS ACHIEVE COPC CERTIFICATION ORANGE, A PROVIDER OF CONVERGENT FIXED AND MOBILE TELECOM PRODUCTS, HAS MET THE QUALIFICATIONS FOR ITS SPAIN, ROMANIA AND MADAGASCAR CONTACT CENTERS TO BE CERTIFIED BASED ON THE COPC CUSTOMER EXPERIENCE (CX) STANDARD. THESE THREE CONTACT CENTERS JOIN OTHER ORANGE AFFILIATES IN POLAND, TUNISIA, MOLDOVA AND SENEGAL THAT ARE CERTIFIED BY COPC INC. THE COPC CX STANDARD HAS BEEN USED IN A VARIETY OF ORANGE’S OPERATIONS INCLUDING CUSTOMER SERVICE, TECHNICAL SUPPORT, RETENTION, BILLING AND RETAIL IN BOTH BUSINESS-TO-BUSINESS AND CONSUMER OPERATIONS. Read the Press Release TWENTY-FIVE YEARS OF IMPROVING THE CUSTOMER EXPERIENCE ______________________________ From contact centers to customer experience management, we work with companies to maximize their operational performance. VIEW OUR HISTORY READ OUR LATEST CUSTOMER EXPERIENCE BLOG POST ______________________________ April 1, 2022 in Quality, Artificial Intelligence, Metrics, Call Center, Customer Experience LEVERAGING AI-DRIVEN CUSTOMER EXPERIENCE MANAGEMENT SOFTWARE TO BOOST CX QUALITY There is an adage in machine learning, garbage in, garbage out. Customer experience management platforms like Nexcom’s RevealCX Boost ¹ offer innovative ways of efficiently collecting data. The vast potential of… Read More LOOKING FOR INDIRECT PROCUREMENT? GO HERE HYATT HOTELS IMPROVES CUSTOMER SATISFACTION AND GENERATES MILLIONS OF DOLLARS IN INCREMENTAL REVENUE HYATT HOTELS ASKED COPC INC. TO ANALYZE THE PERFORMANCE OF THEIR CONTACT CENTER OPERATIONS AT SELECT HYATT HOTELS IN THE U.S. USING THE FINDINGS AND RECOMMENDATIONS FROM THE COPC® BENCHMARK REVIEW, HYATT DROVE SIGNIFICANT IMPROVEMENTS IN CONVERSION RATE AND CUSTOMER SATISFACTION. READ THE CASE STUDY FOR MORE INFORMATION, CONTACT US AT INFO@COPC.COM OR CALL 1.407.304.9032 +1.407.304.9032 SEND EMAIL GLOBAL LOCATIONS ABOUT COPC * Our History * Contact Us * Team * Careers * Customer Achievements * Corporate Offices * Webinars & Events Calendar * Press Releases WHAT WE DO * Customer Experience Consulting * Call Center * Training * Certification * Quality * Vendor Management * Approved Technology Providers * Employee Engagement Services WHO WE HELP * Industries * Clients * COPC Certified Organizations RESOURCES * Blog * COPC Standards * Past Webinars * White Papers * Case Studies * Brochures * Videos * Research * Webinars & Events Calendar COPC STANDARDS * COPC CX Standard for CSPs * COPC CX Standard for OSPs * COPC CX Standard for VMOs * COPC Indirect Procurement Standard © 2022 COPC Inc. | Terms & Conditions | Privacy Policy | Cookie Policy * * * * ABOUT COPC * Back * Overview * Our History * Careers * Team * Corporate Offices * Contact Us * Press Releases * Webinars & Events Calendar * WHAT WE DO * Back * Overview * Customer Experience Consulting * Back * Overview * Work-At-Home * Service Journeys * Channel Strategy * Measuring CX * Virtual Services * Call Center * Back * Overview * Call Center Consulting * Call Center Training * Call Center Certification * Call Center & Contact Center Best Practices * Training * Back * Overview * Class Listings * In-Person Classes * Live Virtual Training * Online Training * In-Person Training * Private Training * Certification * Back * Overview * COPC Certification Services * COPC Standards * Certification Process * COPC Certified Organizations * Quality * Back * Overview * Quality Consulting * Approved Technology Providers * Employee Engagement Services * Vendor Management * Back * Overview * VMO Design * Contract Review * Strategic Sourcing for CX Operations * Vendor Improvement * Clients * Back * COPC Certified Organizations * WHO WE HELP * Back * Overview * Industries * Back * Overview * Financial Services * Healthcare * Technology * Telecom * Retail * Outsource Service Providers * Travel * RESOURCES * Back * Overview * Blog * Brochures * Case Studies * COPC Standards * White Papers * Webinars & Events Calendar * Research * COPC STANDARDS * Back * Overview * COPC Standard for Contact Centers * COPC Standard for Customer Operations * COPC CX Standard for CSPs * COPC CX Standard for OSPs * COPC CX Standard for VMOs * COPC Indirect Procurement Standard * FIND A CLASS * twitter * facebook * linkedin * youtube X Notifications