Submitted URL: https://intercom.com/resources/guides/customer-service-trends-2023
Effective URL: https://www.intercom.com/resources/guides/customer-service-trends-2023
Submission: On March 28 via api from IE — Scanned from DE

Summary

This website contacted 15 IPs in 3 countries across 10 domains to perform 77 HTTP transactions. The main IP is 108.138.17.112, located in United States and belongs to AMAZON-02, US. The main domain is www.intercom.com. The Cisco Umbrella rank of the primary domain is 73750.
TLS certificate: Issued by Amazon RSA 2048 M02 on January 31st 2023. Valid for: a year.
This is the only time www.intercom.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 1 52.222.214.20 16509 (AMAZON-02)
33 108.138.17.112 16509 (AMAZON-02)
3 151.101.193.91 54113 (FASTLY)
2 2a00:1450:400... 15169 (GOOGLE)
3 2600:9000:249... 16509 (AMAZON-02)
1 35.188.42.15 15169 (GOOGLE)
2 13.224.189.18 16509 (AMAZON-02)
1 2001:4860:480... 15169 (GOOGLE)
1 104.64.124.188 16625 (AKAMAI-AS)
1 23.36.162.205 20940 (AKAMAI-ASN1)
22 34.234.155.77 14618 (AMAZON-AES)
2 18.66.147.5 16509 (AMAZON-02)
3 3.230.112.183 14618 (AMAZON-AES)
1 18.66.122.123 16509 (AMAZON-02)
2 2600:9000:223... 16509 (AMAZON-02)
77 15
Apex Domain
Subdomains
Transfer
56 intercom.com
intercom.com — Cisco Umbrella Rank: 9087
www.intercom.com — Cisco Umbrella Rank: 73750
api-visitor-analytics.intercom.com — Cisco Umbrella Rank: 287063
835 KB
5 intercomcdn.com
js.intercomcdn.com — Cisco Umbrella Rank: 2163
marketing.intercomcdn.com
fonts.intercomcdn.com — Cisco Umbrella Rank: 32339
305 KB
5 intercom.io
widget.intercom.io — Cisco Umbrella Rank: 1912
api-iam.intercom.io — Cisco Umbrella Rank: 2414
20 KB
3 ctfassets.net
images.ctfassets.net — Cisco Umbrella Rank: 3252
3 MB
3 mutinycdn.com
client-registry.mutinycdn.com — Cisco Umbrella Rank: 24233
73 KB
2 googletagmanager.com
www.googletagmanager.com — Cisco Umbrella Rank: 39
217 KB
1 6sc.co
j.6sc.co — Cisco Umbrella Rank: 6224
11 KB
1 marketo.net
munchkin.marketo.net — Cisco Umbrella Rank: 2789
5 KB
1 google-analytics.com
www.google-analytics.com — Cisco Umbrella Rank: 25
20 KB
1 sentry.io
sentry.io — Cisco Umbrella Rank: 251
406 B
77 10
Domain Requested by
33 www.intercom.com www.intercom.com
22 api-visitor-analytics.intercom.com www.intercom.com
3 api-iam.intercom.io js.intercomcdn.com
3 images.ctfassets.net www.intercom.com
3 client-registry.mutinycdn.com www.intercom.com
2 fonts.intercomcdn.com
2 js.intercomcdn.com widget.intercom.io
2 widget.intercom.io www.intercom.com
2 www.googletagmanager.com www.intercom.com
1 marketing.intercomcdn.com
1 j.6sc.co www.intercom.com
1 munchkin.marketo.net www.intercom.com
1 www.google-analytics.com www.intercom.com
1 sentry.io www.intercom.com
1 intercom.com 1 redirects
77 15
Subject Issuer Validity Valid
*.intercom.com
Amazon RSA 2048 M02
2023-01-31 -
2024-02-29
a year crt.sh
client-registry.mutinycdn.com
GlobalSign Atlas R3 DV TLS CA 2022 Q3
2022-08-30 -
2023-10-01
a year crt.sh
*.google-analytics.com
GTS CA 1C3
2023-03-06 -
2023-05-29
3 months crt.sh
images.ctfassets.net
Amazon RSA 2048 M01
2023-02-28 -
2024-02-16
a year crt.sh
sentry.io
DigiCert TLS RSA SHA256 2020 CA1
2022-06-03 -
2023-07-04
a year crt.sh
*.marketo.net
DigiCert TLS RSA SHA256 2020 CA1
2023-02-06 -
2024-02-05
a year crt.sh
6sc.co
R3
2023-03-11 -
2023-06-09
3 months crt.sh
*.intercomcdn.com
Amazon RSA 2048 M01
2023-02-21 -
2024-01-29
a year crt.sh

This page contains 2 frames:

Primary Page: https://www.intercom.com/resources/guides/customer-service-trends-2023
Frame ID: BBDA3F340DB3343538316F3E20CB58C6
Requests: 63 HTTP requests in this frame

Frame: https://js.intercomcdn.com/frame-modern.e4064791.js
Frame ID: FB4D6F8B210C8F1DF21EA2577D8E5031
Requests: 5 HTTP requests in this frame

Screenshot

Page Title

The Intercom Customer Service Trends Report 2023

Page URL History Show full URLs

  1. https://intercom.com/resources/guides/customer-service-trends-2023 HTTP 301
    https://www.intercom.com/resources/guides/customer-service-trends-2023 Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • <[^>]+(?:https?:)?//(?:assets|downloads|images|videos)\.(?:ct?fassets\.net|contentful\.com)

Overall confidence: 100%
Detected patterns
  • google-analytics\.com/(?:ga|urchin|analytics)\.js

Overall confidence: 100%
Detected patterns
  • googletagmanager\.com/gtm\.js

Overall confidence: 100%
Detected patterns
  • munchkin\.marketo\.\w+/(?:([\d.]+)/)?munchkin\.js

Page Statistics

77
Requests

100 %
HTTPS

27 %
IPv6

10
Domains

15
Subdomains

15
IPs

3
Countries

4939 kB
Transfer

8249 kB
Size

5
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://intercom.com/resources/guides/customer-service-trends-2023 HTTP 301
    https://www.intercom.com/resources/guides/customer-service-trends-2023 Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

77 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request customer-service-trends-2023
www.intercom.com/resources/guides/
Redirect Chain
  • https://intercom.com/resources/guides/customer-service-trends-2023
  • https://www.intercom.com/resources/guides/customer-service-trends-2023
355 KB
57 KB
Document
General
Full URL
https://www.intercom.com/resources/guides/customer-service-trends-2023
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
108.138.17.112 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-108-138-17-112.fra56.r.cloudfront.net
Software
nginx /
Resource Hash
1ac32601625a7e5cc3dc751ba3cf88e763c1725fa2c7b0514544e7b4bc4bd7c2
Security Headers
Name Value
Content-Security-Policy default-src 'self'; child-src 'self' connect.facebook.net fast.wistia.com fast.wistia.net googleads.g.doubleclick.net *.hotjar.com bid.g.doubleclick.net 10317493.fls.doubleclick.net 10366747.fls.doubleclick.net 11541986.fls.doubleclick.net youtube.com www.youtube.com js.stripe.com www.facebook.com staticxx.facebook.com *.cdn.optimizely.com tpc.googlesyndication.com www.google.com *.googletagmanager.com *.quora.com intercom-sheets.com app-ab27.marketo.com www.intercom-reporting.com d2c7xlmseob604.cloudfront.net js.intercomcdn.com insight.adsrvr.org match.adsrvr.org https://intercom.chilipiper.com; connect-src 'self' www.intercom.com app.intercom.io app.intercom.com api.intercom.io api-visitor-analytics.intercom.com api-iam.intercom.io api-ping.intercom.io api.smartling.com js.intercomcdn.com munchkin.marketo.net *.mktoutil.com nexus-websocket-a.intercom.io nexus-websocket-test.intercom.io nexus-long-poller-a.intercom.io nexus-long-poller-test.intercom.io store.intercomassets.com widget.intercom.io wss://nexus-websocket-a.intercom.io wss://nexus-websocket-test.intercom.io marketing.intercomcdn.com uploads.intercomcdn.com uploads.intercomusercontent.com abrtp1.marketo.com abrtp1-cdn.marketo.com app.getsentry.com stats.g.doubleclick.net www.google.com adservice.google.com http://*.hotjar.com:* https://*.hotjar.com:* https://vc.hotjar.io:* wss://*.hotjar.com sentry.io www.facebook.com *.akamaihd.net *.optimizely.com *.wistia.com *.wistia.net 258-clw-344.mktoresp.com bat.bing.com d2c7xlmseob604.cloudfront.net rum-collector-2.pingdom.net https://*.browser-intake-datadoghq.com public-trace-http-intake.logs.datadoghq.com https://assets.ctfassets.net c.6sc.co b.6sc.co j.6sc.co ipv6.6sc.co epsilon.6sense.com epsilon-cloudfront.6sense.com user-data.mutinycdn.com https://api-v2.mutinyhq.io/v2/b https://api.mutinyhq.io/v2 https://client-registry.mutinycdn.com secure.adnxs.com *.googletagmanager.com *.google-analytics.com *.analytics.google.com api.chilipiper.com tracking.chilipiper.com cdn.linkedin.oribi.io gw.linkedin.oribi.io; font-src data: https: ; img-src data: blob: https: ; media-src data: blob: https: ; object-src 'none'; script-src 'self' 'unsafe-eval' app.intercom.io app.intercom.com www.intercom.com js.intercomcdn.com store.intercomassets.com marketing.intercomassets.com widget.intercom.io ajax.googleapis.com analytics.twitter.com abrtp1.marketo.com abrtp1-cdn.marketo.com app-sjqe.marketo.com app-sjst.marketo.com app-ab27.marketo.com bat.bing.com cdn-assets-prod.s3.amazonaws.com cdn.optimizely.com cdn3.optimizely.com cdn.ravenjs.com browser.sentry-cdn.com connect.facebook.net distillery.wistia.com distillery-main.wistia.com fast.wistia.com fast.wistia.net googleads.g.doubleclick.net js.stripe.com munchkin.marketo.net platform.twitter.com rtp-static.marketo.com script.hotjar.com secure.adnxs.com static.hotjar.com stats.g.doubleclick.net store.intercom.io tpc.googlesyndication.com www.datadoghq-browser-agent.com www.google.com www.google-analytics.com www.googleadservices.com www.googletagmanager.com tagmanager.google.com snap.licdn.com px.ads.linkedin.com px4.ads.linkedin.com dc.ads.linkedin.com p.adsymptotic.com sjs.bizographics.com client-registry.mutinycdn.com client.mutinycdn.com https://js.chilipiper.com 'sha256-CIxBMTSsZNOVtN/e53Oinc5o7iS+6GCLATfDTYD9EQk=' 'strict-dynamic' 'nonce-OWJlOTZlNzgtZmVkYi00ZDViLWFmNjItNzg5NGI0MGFhZGQx'; style-src 'self' 'unsafe-inline' app-ab27.marketo.com marketing.intercomassets.com maxcdn.bootstrapcdn.com rtp-static.marketo.com fonts.googleapis.com tagmanager.google.com https://www.googletagmanager.com https://js.chilipiper.com; worker-src data: blob:; base-uri 'self'; report-uri https://o2129.ingest.sentry.io/api/1467748/security/?sentry_key=2b3179211aae44189b7651cf09d7b74f
Strict-Transport-Security max-age=15552000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 0

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.5563.110 Safari/537.36
accept-language
de-DE,de;q=0.9

Response headers

alt-svc
h3=":443"; ma=86400
content-encoding
gzip
content-security-policy
default-src 'self'; child-src 'self' connect.facebook.net fast.wistia.com fast.wistia.net googleads.g.doubleclick.net *.hotjar.com bid.g.doubleclick.net 10317493.fls.doubleclick.net 10366747.fls.doubleclick.net 11541986.fls.doubleclick.net youtube.com www.youtube.com js.stripe.com www.facebook.com staticxx.facebook.com *.cdn.optimizely.com tpc.googlesyndication.com www.google.com *.googletagmanager.com *.quora.com intercom-sheets.com app-ab27.marketo.com www.intercom-reporting.com d2c7xlmseob604.cloudfront.net js.intercomcdn.com insight.adsrvr.org match.adsrvr.org https://intercom.chilipiper.com; connect-src 'self' www.intercom.com app.intercom.io app.intercom.com api.intercom.io api-visitor-analytics.intercom.com api-iam.intercom.io api-ping.intercom.io api.smartling.com js.intercomcdn.com munchkin.marketo.net *.mktoutil.com nexus-websocket-a.intercom.io nexus-websocket-test.intercom.io nexus-long-poller-a.intercom.io nexus-long-poller-test.intercom.io store.intercomassets.com widget.intercom.io wss://nexus-websocket-a.intercom.io wss://nexus-websocket-test.intercom.io marketing.intercomcdn.com uploads.intercomcdn.com uploads.intercomusercontent.com abrtp1.marketo.com abrtp1-cdn.marketo.com app.getsentry.com stats.g.doubleclick.net www.google.com adservice.google.com http://*.hotjar.com:* https://*.hotjar.com:* https://vc.hotjar.io:* wss://*.hotjar.com sentry.io www.facebook.com *.akamaihd.net *.optimizely.com *.wistia.com *.wistia.net 258-clw-344.mktoresp.com bat.bing.com d2c7xlmseob604.cloudfront.net rum-collector-2.pingdom.net https://*.browser-intake-datadoghq.com public-trace-http-intake.logs.datadoghq.com https://assets.ctfassets.net c.6sc.co b.6sc.co j.6sc.co ipv6.6sc.co epsilon.6sense.com epsilon-cloudfront.6sense.com user-data.mutinycdn.com https://api-v2.mutinyhq.io/v2/b https://api.mutinyhq.io/v2 https://client-registry.mutinycdn.com secure.adnxs.com *.googletagmanager.com *.google-analytics.com *.analytics.google.com api.chilipiper.com tracking.chilipiper.com cdn.linkedin.oribi.io gw.linkedin.oribi.io; font-src data: https: ; img-src data: blob: https: ; media-src data: blob: https: ; object-src 'none'; script-src 'self' 'unsafe-eval' app.intercom.io app.intercom.com www.intercom.com js.intercomcdn.com store.intercomassets.com marketing.intercomassets.com widget.intercom.io ajax.googleapis.com analytics.twitter.com abrtp1.marketo.com abrtp1-cdn.marketo.com app-sjqe.marketo.com app-sjst.marketo.com app-ab27.marketo.com bat.bing.com cdn-assets-prod.s3.amazonaws.com cdn.optimizely.com cdn3.optimizely.com cdn.ravenjs.com browser.sentry-cdn.com connect.facebook.net distillery.wistia.com distillery-main.wistia.com fast.wistia.com fast.wistia.net googleads.g.doubleclick.net js.stripe.com munchkin.marketo.net platform.twitter.com rtp-static.marketo.com script.hotjar.com secure.adnxs.com static.hotjar.com stats.g.doubleclick.net store.intercom.io tpc.googlesyndication.com www.datadoghq-browser-agent.com www.google.com www.google-analytics.com www.googleadservices.com www.googletagmanager.com tagmanager.google.com snap.licdn.com px.ads.linkedin.com px4.ads.linkedin.com dc.ads.linkedin.com p.adsymptotic.com sjs.bizographics.com client-registry.mutinycdn.com client.mutinycdn.com https://js.chilipiper.com 'sha256-CIxBMTSsZNOVtN/e53Oinc5o7iS+6GCLATfDTYD9EQk=' 'strict-dynamic' 'nonce-OWJlOTZlNzgtZmVkYi00ZDViLWFmNjItNzg5NGI0MGFhZGQx'; style-src 'self' 'unsafe-inline' app-ab27.marketo.com marketing.intercomassets.com maxcdn.bootstrapcdn.com rtp-static.marketo.com fonts.googleapis.com tagmanager.google.com https://www.googletagmanager.com https://js.chilipiper.com; worker-src data: blob:; base-uri 'self'; report-uri https://o2129.ingest.sentry.io/api/1467748/security/?sentry_key=2b3179211aae44189b7651cf09d7b74f
content-type
text/html; charset=utf-8
date
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expect-ct
max-age=0
referrer-policy
same-origin
server
nginx
status
200 OK
strict-transport-security
max-age=15552000; includeSubDomains; preload
via
1.1 26f61e70ac4b967ea82841cbd2dc7cf0.cloudfront.net (CloudFront)
x-amz-cf-id
k2UpWUWLFTSt4cBWmvA81BZws52UCEi6-vDS8Rr6JhIJ0wDEqwXaHw==
x-amz-cf-pop
FRA56-P7
x-cache
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x-frame-options
SAMEORIGIN
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Redirect headers

age
48079
alt-svc
h3=":443"; ma=86400
content-length
0
date
Tue, 28 Mar 2023 00:50:31 GMT
location
https://www.intercom.com/resources/guides/customer-service-trends-2023
server
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strict-transport-security
max-age=31536000; includeSubDomains; preload
via
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x-amz-cf-id
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x-amz-cf-pop
FRA56-P3
x-cache
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21 KB
21 KB
Font
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Full URL
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Requested by
Host: www.intercom.com
URL: https://www.intercom.com/resources/guides/customer-service-trends-2023
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
108.138.17.112 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-108-138-17-112.fra56.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
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Request headers

Referer
https://www.intercom.com/resources/guides/customer-service-trends-2023
Origin
https://www.intercom.com
accept-language
de-DE,de;q=0.9
User-Agent
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Response headers

date
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x-amz-version-id
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via
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x-cache
Hit from cloudfront
alt-svc
h3=":443"; ma=86400
content-length
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last-modified
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server
AmazonS3
etag
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access-control-allow-methods
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content-type
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Requested by
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URL: https://www.intercom.com/resources/guides/customer-service-trends-2023
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
108.138.17.112 , United States, ASN16509 (AMAZON-02, US),
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Software
AmazonS3 /
Resource Hash
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Request headers

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Origin
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accept-language
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User-Agent
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Response headers

date
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x-amz-version-id
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x-amz-cf-pop
FRA56-P7
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alt-svc
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server
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Requested by
Host: www.intercom.com
URL: https://www.intercom.com/resources/guides/customer-service-trends-2023
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
108.138.17.112 , United States, ASN16509 (AMAZON-02, US),
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Software
AmazonS3 /
Resource Hash
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Request headers

Referer
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Origin
https://www.intercom.com
accept-language
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User-Agent
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Response headers

date
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x-amz-version-id
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x-amz-cf-pop
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server
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content-type
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date
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server
nginx
status
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strict-transport-security
max-age=31556952; includeSubDomains; preload
vary
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x-ami-version
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x-content-type-options
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x-frame-options
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Security
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Server
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nginx /
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Accept
*/*
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content-type
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cors
User-Agent
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true
access-control-allow-headers
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server
nginx
status
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strict-transport-security
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H2
Security
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Server
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Reverse DNS
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Software
nginx /
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content-type
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cors
User-Agent
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true
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content-type
text/html
date
Tue, 28 Mar 2023 14:11:51 GMT
server
nginx
status
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content-type
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cors
User-Agent
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access-control-allow-headers
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content-type
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date
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server
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status
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strict-transport-security
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content-type
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cors
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content-type
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date
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server
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status
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strict-transport-security
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Protocol
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content-type
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cors
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content-type
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date
Tue, 28 Mar 2023 14:11:51 GMT
server
nginx
status
200 OK
strict-transport-security
max-age=31556952; includeSubDomains; preload
vary
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x-ami-version
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x-content-type-options
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x-frame-options
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metrics
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Security
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Server
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Software
nginx /
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*/*
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content-type
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cors
User-Agent
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true
access-control-allow-headers
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server
nginx
status
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strict-transport-security
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General
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Protocol
H2
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Server
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Software
nginx /
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Accept
*/*
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content-type
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cors
User-Agent
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Response headers

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content-type
text/html
date
Tue, 28 Mar 2023 14:11:51 GMT
server
nginx
status
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Verdicts & Comments Add Verdict or Comment

36 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 boolean| credentialless object| mutiny object| mutinyWpJsonp function| Intercom object| dataLayer object| webpackChunk_N_E object| picturefillCFG function| picturefill function| applyFocusVisiblePolyfill object| regeneratorRuntime object| __NEXT_DATA__ function| __SSG_MANIFEST_CB object| __NEXT_P object| next object| _N_E object| DD_RUM object| __SENTRY__ function| _ function| __NEXT_PRELOADREADY object| __sentry_instrumentation_handlers__ function| switchIntercomBrand object| __BUILD_MANIFEST object| __SSG_MANIFEST object| google_tag_manager function| postscribe object| google_tag_manager_external object| google_tag_data function| tryToOpenBanner function| renderCookieConsent object| IntercomGTM string| GTM_PAGEVIEW_URL object| pageViewPromise function| triggerCustomEvent function| __intercomAssignLocation function| __intercomReloadLocation

5 Cookies

Domain/Path Name / Value
.intercom.com/ Name: gtm_id
Value: f4fc980e-2069-428f-ab09-d327a1f6c19a
.intercom.com/ Name: intercom-id-tx2p130c
Value: 34de5278-2f5d-4421-a408-99f77e998712
.intercom.com/ Name: intercom-session-tx2p130c
Value:
.intercom.com/ Name: intercom-device-id-tx2p130c
Value: 725d0e4d-beda-49e3-a522-45363bd2d577
www.intercom.com/ Name: _dd_s
Value: rum=0&expire=1680013610572

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
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Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

api-iam.intercom.io
api-visitor-analytics.intercom.com
client-registry.mutinycdn.com
fonts.intercomcdn.com
images.ctfassets.net
intercom.com
j.6sc.co
js.intercomcdn.com
marketing.intercomcdn.com
munchkin.marketo.net
sentry.io
widget.intercom.io
www.google-analytics.com
www.googletagmanager.com
www.intercom.com
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