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Text Content

Step 1 of 5 - When and Where
 * Step 1 - When And Where
 * Step 2 - Choose A Car
 * Step 3 - Price And Extras
 * Step 4 - Checkout
 * Step 5 - Finish

Pick-up Date/Time


Return Date/Time


Pick-up location
Bolton Industrial Park-Batu CavesDamansara Pelangi SentralKepong Metro Perdana



Can't find the location? View Map

Return location
Bolton Industrial Park-Batu CavesDamansara Pelangi SentralKepong Metro Perdana
Same as the pick-up location
Get A Quote Now


1.    RENTAL CHARGES
1.1    The charges are calculated based on the 24-hour period from commencement
of the Rental Period for Daily and Weekly rentals, a month or monthly rental is
calculated based on the 30-day period. Daily rental rates will be applied for
rental below 7 days. Weekly rental rates will be applied for rental 7 days and
above. If the rentals more than 14 days, a month rate will be calculated
whichever lower. In relation to the monthly rental, any extension of the rental
period will be prorated based on calendar month. 

2.    PROTECTIONS & COVERAGES
2.1    Coverage of unlimited liability for death or injury to third parties and
property damage liability up to RM3mil. 
2.2    In the event of any damage, theft, or total loss to the vehicle, the
Renter is liable to pay the full cost of damage to the vehicle, including loss
of use as determined by CarRentalSystem. However, with the vehicle protection
and coverage packages offered by CarRentalSystem, the Renter is only responsible
for the excess instead of the full cost of vehicle damage, which ranges between
RM500 to RM2000 depending on the vhicle group. Please refer to your
CarRentalSystem representative for more information.
2.3    Collision Damage Waiver (CDW) is the excess that cannot be waived or
deductible in the event of damage to the vehicle during the rental period. CDW
is included in the rental rate. The excess ranges from RM500 to RM2,000
depending on the vehicle group as stated in the table above.
For example, 
i)    If the repair cost is RM5,000, with the coverage of CDW, the Renter is
liable for a maximum excess fee of RM750 (if the vehicle’s CDW Excess is
RM750); 
ii)    If the repair cost is RM500, with the coverage of CDW, the Renter is
liable for the actual repair cost of RM500 (even if the vehicle’s CDW Excess is
RM750).
2.4    Theft Protection (TP) is the excess that cannot be waived or deductible
in the event of theft of the vehicle during the rental period. TP is included in
the rental rate. The excess ranges from RM500 to RM2,000 depending on the
vehicle group as stated in the table above.
2.5    Windscreen Protection (WP) is not included in the rental rate. The Renter
is liable to pay the full cost of any damage to the windscreen. However, the
Renter can purchase the WP at RM5 per day or RM50 per month to reduce the
Renter’s liability to the maximum excess as stated in the table.
2.6    The CDW, TP, and WP’s excess can be reduced completely if the Renter
purchases the Vehicle Cover Plus Package (Super Collision Damage Waiver (SCDW),
Super Theft Protection (STP), and Super Windscreen Protection (SWP)) at RM30 per
day or RM300 per month. The Renter’s liability is reduced to zero. 
2.7    Personal Accident Insurance (“PAI”)
            The Renter has an option to purchase the PAI at RM6 per day or RM180
per month. The coverage of PAI is as below:
Death or permanent disablement
i)    Renter – RM100,000 per person.
ii)    Additional Driver and Passenger – RM20,000 per person, maximum RM100,000
in total.
2.8    CDW / SCDW / TP / STP / WP / SWP / PAI shall not cover the following
events:
•    where a police report is not lodged within 24 hours from the time of the
accident
•    the Renter is in breach of the terms and conditions of the vehicle rental
agreement
•    items or accessories missing from and/or in the vehicle
•    any damage claims caused by drunk and/or drug intoxicated drivers
•    any damage to the tyres, which are not attributable to normal wear and tear
•    damage to the undercarriage and/or underbody damage that is not
attributable to a collision with another vehicle
•    any damage to the vehicle caused by a flood, fire, landslide, or riot
•    where the vehicle has been driven outside Peninsular and East Malaysia
•    where the loss, damage, or theft is caused intentionally, or due to gross
negligence of the Renter or an authorised driver.
•    In the event of a total loss or theft of the vehicle, the Renter has an
option to continue with an existing vehicle (the existing vehicle can be of any
age) as a replacement for the vehicle, charged at the same rate, or terminate
the existing contract.

3.    ROADSIDE ASSISTANCE PLUS (RAP)
3.1     In the unlikely event that the vehicle breaks down (due to a flat tyre
or battery) or human error occurs (due to being locked out, losing the key,
running out of, or using the incorrect type of fuel) during the rental period,
CarRentalSystem provides complimentary Roadside Assistance Plus (24-hour Call
Center Service, 24-hour Emergency Roadside Assistance, and Towing Services). The
Renter shall call 1800-88-2847, which is the toll-free number.

4.    FULL MAINTENANCE
4.1    Throughout the rental period, CarRentalSystem undertakes full maintenance
and servicing (as a result of normal wear and tear) of the vehicle as
recommended by the manufacturer. Full maintenance does not cover any repairs or
replacements that are a result of accidental damage or any overhaul repair of
the vehicle. Any such cases will be referred to CarRentalSystem and all
incidental costs thereafter will be borne by the Renter. 
4.2    Normal wear and tear occurs when the vehicle deteriorates as a result of
normal use. It is not to be confused with damage that occurs because of a
specific event or series of events such as impact, accident, incident, harsh
treatment, negligent acts, or omissions.

5.    RATES DO NOT INCLUDE OR COVER THE FOLLOWING ITEMS: -
5.1    Interior Cleaning: The Renter is liable for all interior upholstery and
car mat cleaning if the vehicle is returned with dirty interiors. The Renter is
also liable for all interior and exterior damages and/or defects caused by
events that do not fall within the normal usage of the vehicle.
5.2    Interior Damages: The Renter is liable for all damage to instruments,
knobs, and fittings in the vehicle.
5.3    Missing, Stolen, Broken, or Missing Accessories: The Renter is liable for
all missing, stolen, or broken parts during the rental period or vehicle return
unless the vehicle is damaged at the same time during an accident. For example,
child seat, GPS navigator, spare tires, rims, wheel cap, tools & jacks, lamp,
audio set, gear lock, lighter, wiper, switch & control button, mats, rear-view
mirror, side view mirror, sun visor, head rest, etc. Lost or damaged
supplementary parts or accessories will be the responsibility of the Renter.
5.4    Lost Vehicle Keys/Duplicate Vehicle Keys: The Renter is liable for all
replacement costs, which include a new set of keys and security system, and or
whatever items pertain to the lost vehicle keys and vehicle alarm system.
5.5    Missing, Stolen, or Broken Belongings: CarRentalSystem is not liable for
any missing, stolen, or broken items from the Renter’s belongings during the
vehicle"s return for servicing and maintenance. It is advisable for the Renter
to remove their valuable belongings when the vehicle returns for servicing and
maintenance. For example, laptops, watches, sunglasses, notes, coins, touch &
go, shoes, smart tags, and others.

6.    DELIVERY AND COLLECTION SERVICES 
6.1    The vehicle must be picked up and returned to the CarRentalSystem office.
However, delivery and collection services are available upon request (subject to
manpower availability). The delivery and collection charges are calculated based
on distance and timing. Please enquire with your CarRentalSystem representative
before confirmation of booking.

7.    ONE WAY AND INTERCITY / STATE CHARGES
7.1    If the Renter picks up a vehicle in one place and drops it off somewhere
else, the one-way and intercity charges will be imposed. The charges are to
cover the cost of taking the vehicle back to its original location. The charges
are calculated based on distance and timing from RM50 to RM350 (subject to 6%
service tax) within Peninsular Malaysia and RM350 to RM800 (subject to 6%
service tax) within East Malaysia. Please refer to the CarRentalSystem
representative before confirmation of booking.

8.    SURCHARGE FOR NON-OPERATING HOURS 
8.1    Pick-up or delivery, and drop-off or collection services before or after
operating hours, on Sundays, or on public holidays will incur an additional
surcharge. Before / after operating hours is RM100 (subject to 6% service tax);
After 0000 HRS (12:00am) to 0700 HRS (7:00am) is RM150 (subject to 6% service
tax). It is advisable for the Renter to check the CarRentalSystem business hours
before confirmation of booking.

9.    EXTENSION OF RENTAL / EXCESS HOURS
9.1    Daily and weekly rental rates are based on 24 hours, and should the
rental exceed more than 30 minutes, it would be charged as an additional day
rental.
9.2    Monthly rental rates are based on a calendar month, and if the rental
exceeds one (1) month, the pro-rata extended day rental will be calculated.

10.    REFUELLING SURCHARGES
10.1    The vehicle or replacement vehicle will be delivered with a full tank of
fuel. At the end of the rental, the vehicle or replacement vehicle is to be
returned with a full tank of fuel. A refuelling surcharge will be levied if the
vehicle or replacement vehicle is returned with less fuel than when originally
checked out. The Renter shall return the vehicle or replacement vehicle at the
same level as when picked up.Please refer to your CarRentalSystem representative
for more information on fuel charges before confirmation of booking.

11.    TODDLER SAFETY SEAT
11.1    The toddler safety seat is available at RM10 per day, with a maximum
rate of RM100 (subject to 6% service tax). Pre-booking is required. A missing or
damaged toddler safety seat will be charged RM300.

12.    GPS NAVIGATOR
12.1    The GPS Navigator is available at *RM20 per day and maximum rate of
*RM200. Pre-booking is required. Any faulty unit should be immediately informed
CarRentalSystem for a replacement unit. No refund would be given if feedback
upon return of vehicle. 
The following prices will apply in case of:
1. Missing/damaged CarRentalSystem Satellite Navigation unit:    *RM600.00
2. Missing/damaged Vehicle Power Cable:    *RM160.00
3. Missing/damaged Suction Cup/Cradle:    *RM180.00
* The above rates and prices are subject to a 6% service tax.

13.    REPLACEMENT VEHICLE
13.1    A replacement vehicle will be provided within 24 hours if required (only
when the vehicle has been grounded for accident-related mechanical repairs or
regular servicing). The replacement vehicle can be of any age and similar
capacity.

14.    DRIVER AGE LIMIT & DRIVING LICENSE
14.1    The driver and all authorised drivers must be at least 23 years old and
maximum 65 years old. A driver must possess a valid, current local Malaysian
driving license or an international driving permit with at least one year of
driving experience. Probationary drivers ("P" license holders) are not
permitted.
14.2    The Renter shall provide a photocopy of the driver’s driving license and
a passport or identity card upon signing of the Vehicle Rental Agreement.
14.3    For information on converting a foreign driving licence to a Malaysian
Driving License, please refer to this website.

15.    ADDITIONAL DRIVER
15.1    Additional drivers will be charged RM10 (subject to 6% service tax) per
person per rental. All additional drivers must register upon pick-up of the
vehicle and must meet CarRentalSystem qualification standards (refer to Item
13).

16.    USAGE OF VEHICLE
16.1    The vehicle is prohibited from being driven in Singapore, Thailand,
Brunei, Indonesia, Labuan, Langkawi, Tioman, Redang, Pangkor, etc. It is
prohibited to be driven on a non-gazetted road or off-road.
16.2    Only use for business purposes, not for sub-hire or roadtest/demo
driving, any sort of racing, or used to teach someone to drive.
16.3    If the Renter is found to be in breach of the conditions mentioned
above, the Renter shall be liable for all expenses incurred, including
under-carriage repair, cleaning, and interior upholstery.

17.    VEHICLE MAKE & MODEL
17.1    The booking will only be confirmed based on the vehicle group, not the
make or model of the vehicle that the Renter want to rent. If the confirmed
vehicle is not made available upon pick-up of vehicle, CarRentalSystem will
replace another vehicle. The replacement vehicle can be of any age and similar
capacity.

18.    HIRE & DRIVE PERMIT 
18.1    As required by law, each vehicle must register for a hire & drive
permit, and CarRentalSystem will keep a copy of the permit for safekeeping.

19.    SECURITY DEPOSIT & LATE INTEREST CHARGES
19.1    For daily, weekly, and monthly rentals, if the Renter does not have a
credit account with CarRentalSystem, the Renter must pay by credit card and a
deposit is required. Please contact an CarRentalSystem Representative to apply
for a credit account. For six-month or eleven-month rentals, a one-month
security deposit is required.
19.2    Daily or weekly rentals are billed at the end of the rental period.
Monthly, six-month, and eleven-month rentals are all billed on the first
calendar day of the month. 
19.3    In the event of a late payment, an interest charge of 18% per annum will
be imposed. Calculated daily.

Item 19.1, the deposit cannot be used to pay for future monthly rentals. Upon
completion of the agreed rental and the necessary checks and inspection,
CarRentalSystem will refund the said amount to the Renter without further
demand.

20.    MODE OF PAYMENT
20.1    If Renter has a credit account with CarRentalSystem, payment options
include company cheque, corporate credit card, and online banking. 
20.2    Diners Club, debit and credit cards, as well as cash and personal
cheque, are not accepted.
20.3    Payments paid via company cheque should be made payable to DRB-HICOM
EZ-DRIVE SDN BHD.
20.4    For personal rentals, a credit card imprint will be obtained, and a
payment charge will be imposed upon vehicle return, which will include any
miscellaneous charges, such as fuel, delivery fee, collection fee, excess
charges, summons, or fines.

21.    PARKING AND TRAFFIC FINES
21.1    The Renter named in the Vehicle Rental Agreement is accountable for all
parking fees, traffic fines or summonses incurred during the rental period.
CarRentalSystem reserved the right to charge the Renter for any traffic fines or
summons incurred during the rental period. Additionally, an RM10 administrative
surcharge each case (subject to 6% service tax) would be applied.

22.    PUSPAKOM INSPECTION 
22.1    All hire and drive vehicles must undergo a routine inspection every six
months or one year in accordance with the Road Transport Act 1987.
CarRentalSystem is responsible for arranging and sending the vehicle to PUSPAKOM
for routine inspection.

23.    EARLY TERMINATION 
23.1      For daily, weekly, and monthly rentals, the Renter is allowed to
terminate the vehicle rental agreement at any time. For six-month or
eleven-month rentals, however, the Renter is not allowed to terminate the
vehicle rental agreement prior to its expiration date.
23.2      CarRentalSystem reserves the right to recover the rental for the
unexpired term of the vehicle rental agreement. The Renter must pay the amount
due to CarRentalSystem within thirty (30) days from the date of termination of
the vehicle rental agreement.

24. CANCEL AN EXISTING OR NEW BOOKING FOR FREE
24.1     Should you need to cancel a bookings, your refund will processed in
full, and will reach your account within 5 working days.
25.2     Our flexible cancellation policy works like this:-

 * Free cancellation on "Pay Online" (prepaid) bookings, up to 48 hours before
   the day your rental was due to begin.
 * If you cancel less than 48 hours before the day your rental was due to begin,
   you will receive a full refund, minus the lower of (i)  2 days of your
   booking, or (ii) a fixed fee depending on the country you booked in (GBP60,
   EUR65, CHF76).

 * You can cancel "Pay on Collection" (pay later) bookings up to the time your
   rental was due to begin without a penalty.
 *  No refunds shall be provided in the case of no-shows, where a surcharge or
   fee may apply.

25.    EXTENSION OF RENTAL
25.1    If the Renter wishes to extend any rental, the Renter must contact
CarRentalSystem at 1-800-88-CRSS or use a method CarRentalSystem approves to
request the extension before the Renter"s return date.
25.2    CarRentalSystem may or may not grant an extension or decline to grant it
for the entire period the Renter requests, in CarRentalSystem" sole discretion.
If the Renter does not return the vehicle to the specified location, the Renter
may be subject to criminal penalties.

26.    APPLICATION PROCEDURES 
•    Quotation
•    Acceptance of the quote
•    For first-time customers, renters are required to open an account by
submitting a credit application form. If the credit application is not approved,
CarRentalSystem has the right to cancel the quote.
•    Sign the Booking Confirmation Form
•    Sign the vehicle rental agreement
•    Vehicle collection

27.    TERMS AND CONDITIONS        
27.1    The Renter is subject to the terms and conditions of the vehicle rental
agreement.

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