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www.egain.com Open in urlscan Pro
13.82.107.234  Public Scan

Go To Rescan Add Verdict Report
Submitted URL: https://i6.t.hubspotemail.net/e2t/tc/VWszdf6DczysW9lcgLS8rPDCKW54fY-N4lQPyGN4dVQcr3p_9rV1-WJV7CgRf5V-ktFM3Xs-gfW7-yn_Y5-tss9W8...
Effective URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487...
Submission: On July 26 via manual from CR
 Behaviour Indicators
Similar DOM Content API
Verdicts

Summary

This website contacted 23 IPs in 4 countries across 18 domains to perform 106 HTTP transactions. The main IP is 13.82.107.234, located in Washington, United States and belongs to MICROSOFT-CORP-MSN-AS-BLOCK, US. The main domain is www.egain.com.
TLS certificate: Issued by Go Daddy Secure Certificate Authority... on January 10th 2021. Valid for: a year.
This is the only time www.egain.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 2 2606:4700::68... 13335 (CLOUDFLAR...)
47 13.82.107.234 8075 (MICROSOFT...)
4 2a00:1450:400... 15169 (GOOGLE)
3 2a00:1450:400... 15169 (GOOGLE)
3 2a02:6ea0:c70... 60068 (CDN77 ^_^)
1 13.224.111.129 16509 (AMAZON-02)
2 209.128.119.150 7151 (BAYAREA-AS)
5 2a00:1450:400... 15169 (GOOGLE)
2 54.77.100.253 16509 (AMAZON-02)
1 2606:4700::68... 13335 (CLOUDFLAR...)
3 2620:1ec:c11:... 8068 (MICROSOFT...)
7 2a00:1450:400... 15169 (GOOGLE)
2 209.128.92.239 7151 (BAYAREA-AS)
5 2a00:1450:400... 15169 (GOOGLE)
1 142.250.186.130 15169 (GOOGLE)
2 2a00:1450:400... 15169 (GOOGLE)
1 2a00:1450:400... 15169 (GOOGLE)
8 44.240.48.106 16509 (AMAZON-02)
1 2a00:1450:400... 15169 (GOOGLE)
3 2a00:1450:400... 15169 (GOOGLE)
2 2a00:1450:400... 15169 (GOOGLE)
1 2a02:26f0:6c0... 20940 (AKAMAI-ASN1)
2 2 2620:119:50e4... 14413 (LINKEDIN)
1 1 2620:1ec:21::14 8068 (MICROSOFT...)
1 108.174.10.14 14413 (LINKEDIN)
106 23
2    2606:4700::6812:a405 (United States)

ASN13335 (CLOUDFLARENET, US)
i6.t.hubspotemail.net
47    13.82.107.234 (Washington, United States)

ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US)
www.egain.com
egain.com
4    2a00:1450:4001:831::200a (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
fonts.googleapis.com
3    2a00:1450:4001:82b::2008 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
www.googletagmanager.com
3    2a02:6ea0:c700::10 (Frankfurt am Main, Germany)

ASN60068 (CDN77 ^_^, GB)
cdn.printfriendly.com
key-cdn.printfriendly.com
1    13.224.111.129 (United States)

ASN16509 (AMAZON-02, US)
PTR: server-13-224-111-129.mad50.r.cloudfront.net
hd.egain.com
2    209.128.119.150 (United States)

ASN7151 (BAYAREA-AS, US)
PTR: 209-128-119-150.bayarea.net
stats.sa-as.com
5    2a00:1450:4001:828::2008 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
www.googletagmanager.com
2    54.77.100.253 (Dublin, Ireland)

ASN16509 (AMAZON-02, US)
PTR: ec2-54-77-100-253.eu-west-1.compute.amazonaws.com
analytics.analytics-egain.com
1    2606:4700::6810:a852 (United States)

ASN13335 (CLOUDFLARENET, US)
ws.zoominfo.com
3    2620:1ec:c11::200 (United States)

ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US)
bat.bing.com
7    2a00:1450:4001:800::2003 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
fonts.gstatic.com
2    209.128.92.239 (United States)

ASN7151 (BAYAREA-AS, US)
PTR: 209-128-92-239.bayarea.net
api.kickfire.com
5    2a00:1450:4001:828::200e (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
www.google-analytics.com
1    142.250.186.130 (United States)

ASN15169 (GOOGLE, US)
PTR: fra24s07-in-f2.1e100.net
www.googleadservices.com
2    2a00:1450:400c:c08::9d (Brussels, Belgium)

ASN15169 (GOOGLE, US)
stats.g.doubleclick.net
1    2a00:1450:4001:831::2002 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
googleads.g.doubleclick.net
8    44.240.48.106 (Boardman, United States)

ASN16509 (AMAZON-02, US)
PTR: ec2-44-240-48-106.us-west-2.compute.amazonaws.com
ebrain.egain.com
1    2a00:1450:4001:828::2004 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
www.google.com
3    2a00:1450:4001:80f::2003 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
www.google.de
2    2a00:1450:4001:813::2004 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
www.google.com
1    2a02:26f0:6c00:296::25ea (Frankfurt am Main, Germany)

ASN20940 (AKAMAI-ASN1, NL)
snap.licdn.com
2    2620:119:50e4:101::6cae:b55 (United States)

ASN14413 (LINKEDIN, US)
px.ads.linkedin.com
1    2620:1ec:21::14 (United States)

ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US)
www.linkedin.com
1    108.174.10.14 (United States)

ASN14413 (LINKEDIN, US)
PTR: 108-174-10-14.fwd.linkedin.com
px4.ads.linkedin.com
Domain Requested by
46 www.egain.com i6.t.hubspotemail.net
www.egain.com
8 ebrain.egain.com analytics.analytics-egain.com
ebrain.egain.com
8 www.googletagmanager.com www.egain.com
www.googletagmanager.com
7 fonts.gstatic.com fonts.googleapis.com
5 www.google-analytics.com www.googletagmanager.com
www.google-analytics.com
4 fonts.googleapis.com www.egain.com
3 www.google.de www.egain.com
3 www.google.com www.egain.com
3 bat.bing.com www.egain.com
bat.bing.com
2 px.ads.linkedin.com 2 redirects
2 stats.g.doubleclick.net www.google-analytics.com
2 api.kickfire.com www.egain.com
2 analytics.analytics-egain.com www.egain.com
analytics.analytics-egain.com
2 stats.sa-as.com www.egain.com
2 cdn.printfriendly.com www.egain.com
2 i6.t.hubspotemail.net 1 redirects
1 px4.ads.linkedin.com www.egain.com
1 www.linkedin.com 1 redirects
1 snap.licdn.com www.egain.com
1 googleads.g.doubleclick.net www.googleadservices.com
1 www.googleadservices.com www.googletagmanager.com
1 key-cdn.printfriendly.com cdn.printfriendly.com
1 ws.zoominfo.com www.egain.com
1 egain.com www.egain.com
1 hd.egain.com www.egain.com
106 25
Subject Issuer Validity Valid
hubspotemail.net
Cloudflare Inc ECC CA-3		 2021-06-01 -
2022-05-31		 a year crt.sh
*.egain.com
Go Daddy Secure Certificate Authority - G2		 2021-01-10 -
2022-02-11		 a year crt.sh
upload.video.google.com
GTS CA 1O1		 2021-06-28 -
2021-09-20		 3 months crt.sh
*.google-analytics.com
GTS CA 1C3		 2021-06-28 -
2021-09-20		 3 months crt.sh
1937640834.rsc.cdn77.org
R3		 2021-07-08 -
2021-10-06		 3 months crt.sh
hd.egain.com
Amazon		 2021-03-11 -
2022-04-09		 a year crt.sh
stats.sa-as.com
Sectigo RSA Domain Validation Secure Server CA		 2021-02-17 -
2022-02-17		 a year crt.sh
*.analytics-egain.com
Go Daddy Secure Certificate Authority - G2		 2020-09-04 -
2021-10-06		 a year crt.sh
zoominfo.com
Cloudflare Inc ECC CA-3		 2021-06-04 -
2022-06-03		 a year crt.sh
www.bing.com
Microsoft RSA TLS CA 01		 2021-04-12 -
2021-10-12		 6 months crt.sh
*.gstatic.com
GTS CA 1C3		 2021-06-28 -
2021-09-20		 3 months crt.sh
1639039923.rsc.cdn77.org
R3		 2021-07-03 -
2021-10-01		 3 months crt.sh
api.kickfire.com
Sectigo RSA Domain Validation Secure Server CA		 2020-07-28 -
2022-07-28		 2 years crt.sh
www.googleadservices.com
GTS CA 1C3		 2021-06-28 -
2021-09-20		 3 months crt.sh
*.g.doubleclick.net
GTS CA 1C3		 2021-06-28 -
2021-09-20		 3 months crt.sh
www.google.com
GTS CA 1C3		 2021-06-28 -
2021-09-20		 3 months crt.sh
www.google.de
GTS CA 1C3		 2021-06-28 -
2021-09-20		 3 months crt.sh
*.google.com
GTS CA 1C3		 2021-06-28 -
2021-09-20		 3 months crt.sh
*.licdn.com
DigiCert SHA2 Secure Server CA		 2021-04-30 -
2022-05-11		 a year crt.sh
px.ads.linkedin.com
DigiCert SHA2 Secure Server CA		 2021-04-15 -
2021-10-15		 6 months crt.sh

This page contains 7 frames:

Primary Page: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Frame ID: B81BF235E5B08D18D26029E1BFA88E32
Requests: 100 HTTP requests in this frame

Frame: https://analytics.analytics-egain.com/onetag/EG26912918
Frame ID: B638597A0AE08DC60ACB83AAC46FD172
Requests: 1 HTTP requests in this frame

Frame: https://analytics.analytics-egain.com/iframe/EG26912918
Frame ID: 1CC6FE440A90236B02CC879CD2693CF6
Requests: 1 HTTP requests in this frame

Frame: https://ebrain.egain.com/system/templates/chat/egain-docked-chat.js
Frame ID: 9F775120538ADF5B3BCF8972792AF8BF
Requests: 1 HTTP requests in this frame

Frame: https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com
Frame ID: 62C8EE59008DA361172599DD0221E4CD
Requests: 1 HTTP requests in this frame

Frame: https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com
Frame ID: 15D0649209C4B08A0F8E234AA77EFC23
Requests: 1 HTTP requests in this frame

Frame: https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com
Frame ID: DBF9C6BD96983CAF9BA0103AC3CCBC43
Requests: 1 HTTP requests in this frame

Screenshot
Live screenshot
Full Image

Page URL History Show full URLs

  1. https://i6.t.hubspotemail.net/e2t/tc/VWszdf6DczysW9lcgLS8rPDCKW54fY-N4lQPyGN4dVQcr3p_9rV1-WJV7CgRf5V-ktFM3... Page URL
  2. https://i6.t.hubspotemail.net/events/public/v1/track/tc/VWszdf6DczysW9lcgLS8rPDCKW54fY-N4lQPyGN4dVQcr3p_9r... HTTP 307
    https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=e... Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • headers server /^cloudflare$/i
Overall confidence: 100%
Detected patterns
  • html /<link[^>]* href=[^>]+(?:([\d.]+)\/)?(?:css\/)?font-awesome(?:\.min)?\.css/i
Overall confidence: 100%
Detected patterns
  • script /google-analytics\.com\/(?:ga|urchin|analytics)\.js/i
Overall confidence: 100%
Detected patterns
  • html /<link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com/i

Page Statistics

106
Requests

100 %
HTTPS

68 %
IPv6

18
Domains

25
Subdomains

23
IPs

4
Countries

1432 kB
Transfer

3541 kB
Size

12
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://i6.t.hubspotemail.net/e2t/tc/VWszdf6DczysW9lcgLS8rPDCKW54fY-N4lQPyGN4dVQcr3p_9rV1-WJV7CgRf5V-ktFM3Xs-gfW7-yn_Y5-tss9W8DGX-j3pKkqWW72Qwwq109QT_W8qW6ks3tbmt6W34N1dS5YYC-kLczTd2zBV_W2QQlg_4pmhKyW84_Hw_8N2xgLW8kl9RN4_Dyc8VHQtLw8JZWv5W7VSn571pbRgyVcV36P6zThfyVwV_2-3R8NcPW2g7BN11ssSM1W4Mnx-S3VXT9TW5gdyhn3qS2CcW7Ny1gN3KBSWhW20bhyt45tfHFW2G5jwz82ZX3wW4yvmrr77FjpCW6lh0kT5x12ccW4-7krk2w9R1TW18P0xT9jsmwnW7t1s-B8yCkdCW1ksLtj6VJPXC34mC1 Page URL
  2. https://i6.t.hubspotemail.net/events/public/v1/track/tc/VWszdf6DczysW9lcgLS8rPDCKW54fY-N4lQPyGN4dVQcr3p_9rV1-WJV7CgRf5V-ktFM3Xs-gfW7-yn_Y5-tss9W8DGX-j3pKkqWW72Qwwq109QT_W8qW6ks3tbmt6W34N1dS5YYC-kLczTd2zBV_W2QQlg_4pmhKyW84_Hw_8N2xgLW8kl9RN4_Dyc8VHQtLw8JZWv5W7VSn571pbRgyVcV36P6zThfyVwV_2-3R8NcPW2g7BN11ssSM1W4Mnx-S3VXT9TW5gdyhn3qS2CcW7Ny1gN3KBSWhW20bhyt45tfHFW2G5jwz82ZX3wW4yvmrr77FjpCW6lh0kT5x12ccW4-7krk2w9R1TW18P0xT9jsmwnW7t1s-B8yCkdCW1ksLtj6VJPXC34mC1?_ud=e81afc57-849a-466a-a7a7-efed8b3369dd&_ch=p&_pr2=p&_pl=0&_lg=en-US&_dr=b&_ts=p HTTP 307
    https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 94
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1627326317462&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium%3Demail%26_hsmi%3D106571487%26_hsenc%3Dp2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw%26utm_content%3D106571487%26utm_source%3Dhs_email HTTP 302
  • https://www.linkedin.com/px/li_sync?redirect=https%3A%2F%2Fpx.ads.linkedin.com%2Fcollect%3Fv%3D2%26fmt%3Djs%26pid%3D3112012%26time%3D1627326317462%26url%3Dhttps%253A%252F%252Fwww.egain.com%252Fresources%252Fcustomer-service-mistakes-to-avoid%252F%253Futm_campaign%253DTest%2526utm_medium%253Demail%2526_hsmi%253D106571487%2526_hsenc%253Dp2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw%2526utm_content%253D106571487%2526utm_source%253Dhs_email%26liSync%3Dtrue HTTP 302
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1627326317462&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium%3Demail%26_hsmi%3D106571487%26_hsenc%3Dp2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw%26utm_content%3D106571487%26utm_source%3Dhs_email&liSync=true HTTP 302
  • https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1627326317462&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium%3Demail%26_hsmi%3D106571487%26_hsenc%3Dp2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw%26utm_content%3D106571487%26utm_source%3Dhs_email&liSync=true&e_ipv6=AQJsHQEX0YW1YAAAAXrkNQWkStPEjtkKpAW1Wdx_2QQsEMIPdPCQ6TpT2ogvPPVWh1vR-Iv6

106 HTTP transactions

Resource
Path		 Size
x-fer		 Type
MIME-Type
VWszdf6DczysW9lcgLS8rPDCKW54fY-N4lQPyGN4dVQcr3p_9rV1-WJV7CgRf5V-ktFM3Xs-gfW7-yn_Y5-tss9W8DGX-j3pKkqWW72Qwwq109QT_W8qW6ks3tbmt6W34N1dS5YYC-kLczTd2zBV_W2QQlg_4pmhKyW84_Hw_8N2xgLW8kl9RN4_Dyc8VHQtLw8JZ...
i6.t.hubspotemail.net/e2t/tc/ 		9 KB
3 KB 		Document
General
Check archive.org
Download Go to
Full URL
https://i6.t.hubspotemail.net/e2t/tc/VWszdf6DczysW9lcgLS8rPDCKW54fY-N4lQPyGN4dVQcr3p_9rV1-WJV7CgRf5V-ktFM3Xs-gfW7-yn_Y5-tss9W8DGX-j3pKkqWW72Qwwq109QT_W8qW6ks3tbmt6W34N1dS5YYC-kLczTd2zBV_W2QQlg_4pmhKyW84_Hw_8N2xgLW8kl9RN4_Dyc8VHQtLw8JZWv5W7VSn571pbRgyVcV36P6zThfyVwV_2-3R8NcPW2g7BN11ssSM1W4Mnx-S3VXT9TW5gdyhn3qS2CcW7Ny1gN3KBSWhW20bhyt45tfHFW2G5jwz82ZX3wW4yvmrr77FjpCW6lh0kT5x12ccW4-7krk2w9R1TW18P0xT9jsmwnW7t1s-B8yCkdCW1ksLtj6VJPXC34mC1
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2606:4700::6812:a405 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
ca82ebf74b90a7fc9b5e39722e4bf9a0a58c354c1e484f8c56eb0affbf52bcd9

Request headers

:method
GET
:authority
i6.t.hubspotemail.net
:scheme
https
:path
/e2t/tc/VWszdf6DczysW9lcgLS8rPDCKW54fY-N4lQPyGN4dVQcr3p_9rV1-WJV7CgRf5V-ktFM3Xs-gfW7-yn_Y5-tss9W8DGX-j3pKkqWW72Qwwq109QT_W8qW6ks3tbmt6W34N1dS5YYC-kLczTd2zBV_W2QQlg_4pmhKyW84_Hw_8N2xgLW8kl9RN4_Dyc8VHQtLw8JZWv5W7VSn571pbRgyVcV36P6zThfyVwV_2-3R8NcPW2g7BN11ssSM1W4Mnx-S3VXT9TW5gdyhn3qS2CcW7Ny1gN3KBSWhW20bhyt45tfHFW2G5jwz82ZX3wW4yvmrr77FjpCW6lh0kT5x12ccW4-7krk2w9R1TW18P0xT9jsmwnW7t1s-B8yCkdCW1ksLtj6VJPXC34mC1
pragma
no-cache
cache-control
no-cache
upgrade-insecure-requests
1
user-agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
sec-fetch-site
none
sec-fetch-mode
navigate
sec-fetch-user
?1
sec-fetch-dest
document
accept-encoding
gzip, deflate, br
accept-language
en-US
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Mon, 26 Jul 2021 19:05:15 GMT
content-type
text/html;charset=utf-8
x-robots-tag
none
referrer-policy
no-referrer
vary
Accept-Encoding
x-hubspot-correlation-id
3bb09a20-1c98-4977-8061-62b8fafbf946
access-control-allow-credentials
false
cf-cache-status
DYNAMIC
expect-ct
max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
server
cloudflare
cf-ray
674fe5fefdc84a55-FRA
content-encoding
br
Primary Request Cookie set /
www.egain.com/resources/customer-service-mistakes-to-avoid/
Redirect Chain
  • https://i6.t.hubspotemail.net/events/public/v1/track/tc/VWszdf6DczysW9lcgLS8rPDCKW54fY-N4lQPyGN4dVQcr3p_9rV1-WJV7CgRf5V-ktFM3Xs-gfW7-yn_Y5-tss9W8DGX-j3pKkqWW72Qwwq109QT_W8qW6ks3tbmt6W34N1dS5YYC-kLc...
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155 KB
33 KB 		Document
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Host: i6.t.hubspotemail.net
URL: https://i6.t.hubspotemail.net/e2t/tc/VWszdf6DczysW9lcgLS8rPDCKW54fY-N4lQPyGN4dVQcr3p_9rV1-WJV7CgRf5V-ktFM3Xs-gfW7-yn_Y5-tss9W8DGX-j3pKkqWW72Qwwq109QT_W8qW6ks3tbmt6W34N1dS5YYC-kLczTd2zBV_W2QQlg_4pmhKyW84_Hw_8N2xgLW8kl9RN4_Dyc8VHQtLw8JZWv5W7VSn571pbRgyVcV36P6zThfyVwV_2-3R8NcPW2g7BN11ssSM1W4Mnx-S3VXT9TW5gdyhn3qS2CcW7Ny1gN3KBSWhW20bhyt45tfHFW2G5jwz82ZX3wW4yvmrr77FjpCW6lh0kT5x12ccW4-7krk2w9R1TW18P0xT9jsmwnW7t1s-B8yCkdCW1ksLtj6VJPXC34mC1
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keep-alive
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no-cache
Cache-Control
no-cache
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Sec-Fetch-Site
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Date
Mon, 26 Jul 2021 19:05:15 GMT
Server
Apache/2.4.29 (Ubuntu)
Set-Cookie
original_referer=deleted; expires=Thu, 01-Jan-1970 00:00:01 GMT; Max-Age=0; path=/
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IE=edge
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gzip
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max-age=31536000
Content-Length
33001
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timeout=5, max=100
Connection
Keep-Alive
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text/html; charset=UTF-8

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date
Mon, 26 Jul 2021 19:05:15 GMT
x-robots-tag
none
link
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cloudflare
cf-ray
674fe5ff5ed74a55-FRA
jquery.fancybox.css
www.egain.com/egain-child/fancy/ 		5 KB
2 KB 		Stylesheet
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https://www.egain.com/egain-child/fancy/jquery.fancybox.css
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Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
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TLS 1.3, , AES_128_GCM
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no-cache
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same-origin
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gzip, deflate, br
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www.egain.com
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User-Agent
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Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1489-592d7e64d41c0-gzip"
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Accept-Encoding
Strict-Transport-Security
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timeout=5, max=99
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1477
front.min.css
www.egain.com/plugins/cookie-notice/css/ 		5 KB
2 KB 		Stylesheet
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https://www.egain.com/plugins/cookie-notice/css/front.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
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Name Value
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Pragma
no-cache
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gzip, deflate, br
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www.egain.com
Accept-Language
en-US
User-Agent
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no-cors
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text/css,*/*;q=0.1
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no-cache
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User-Agent
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Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Mon, 14 Sep 2020 18:28:57 GMT
Server
Apache/2.4.29 (Ubuntu)
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Vary
Accept-Encoding
Strict-Transport-Security
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text/css
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Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
1148
rs6.css
www.egain.com/plugins/revslider/public/assets/css/ 		55 KB
12 KB 		Stylesheet
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Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
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HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
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Apache/2.4.29 (Ubuntu) /
Resource Hash
d63fa35ad0ec42110f7779d3825e3bcf079bf7fe188c7e7909494002194d694d
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
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Connection
keep-alive
Referer
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:20:59 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"db2a-592d7e61038c0-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=100
Content-Length
11707
style.css
www.egain.com/plugins/sticky-header-oceanwp// 		753 B
704 B 		Stylesheet
General
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https://www.egain.com/plugins/sticky-header-oceanwp//style.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
aa9aa133def537d11a152aec44e76c0f38f92bb68bc70d743a6f4fc787786e20
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:00 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"2f1-592d7e61f7b00-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=100
Content-Length
290
swiper.min.css
www.egain.com/plugins/swiper-slider-and-carousel/assets/css/ 		17 KB
3 KB 		Stylesheet
General
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https://www.egain.com/plugins/swiper-slider-and-carousel/assets/css/swiper.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
aa6093ae92ef933fc67b115b3f5e22f69f2fca61db60e1101197e5bc429a5c75
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:20:55 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"4561-592d7e5d32fc0-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=100
Content-Length
2870
wp-ssc-public.css
www.egain.com/plugins/swiper-slider-and-carousel/assets/css/ 		1 KB
869 B 		Stylesheet
General
Check archive.org
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https://www.egain.com/plugins/swiper-slider-and-carousel/assets/css/wp-ssc-public.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
71225be729a67fc91782773bc10027436904c6a58a6b56d7ff474fa0ed4c2908
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:20:55 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"4c3-592d7e5d32fc0-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=100
Content-Length
455
dashicons.min.css
www.egain.com/includes/css/ 		46 KB
28 KB 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://www.egain.com/includes/css/dashicons.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
18aa66c192cbef43a61b1398c292ae5c6c1d40d679428ee998b1c6bfaf61d75a
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:04 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"b9c6-592d7e65c8400-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=100
Content-Length
28481
style.css
www.egain.com/egain/ 		2 KB
1 KB 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://www.egain.com/egain/style.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
9ae26fdff0351c180d3c463d055fa4f7bcbf1c2b1e5d5672e4d94b10b06b27e2
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"677-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
Content-Length
948
style.css
www.egain.com/egain-child/ 		2 KB
1 KB 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://www.egain.com/egain-child/style.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
85ab17a4be4ebbe56e5ca7fb0c63c26e764acb7b1e41602bbf63f1ac92b01aa6
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Mon, 19 Apr 2021 20:13:54 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"619-5c058f80728f0-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
908
font-awesome.min.css
www.egain.com/egain/assets/css/third/ 		30 KB
7 KB 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://www.egain.com/egain/assets/css/third/font-awesome.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
c4fe355dfa317d1cfaf6a39aa324e94c8a96fcf73410b7f9eec59951cdfaa593
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"7971-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
7057
simple-line-icons.min.css
www.egain.com/egain/assets/css/third/ 		11 KB
3 KB 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://www.egain.com/egain/assets/css/third/simple-line-icons.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
00cb5467cd1232cc0358b03f57cdba0c37d8a4c74fc8949a5dc62ab36e803c5c
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"2a9d-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
2439
magnific-popup.min.css
www.egain.com/egain/assets/css/third/ 		5 KB
2 KB 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://www.egain.com/egain/assets/css/third/magnific-popup.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
130258c738258aede53d50cd605361e26189d1176960bd440a8785d81e9ee331
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"145d-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
1579
slick.min.css
www.egain.com/egain/assets/css/third/ 		2 KB
997 B 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://www.egain.com/egain/assets/css/third/slick.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
f94c40827295309e660e47038ab6c021e897ec570d812298d3d475159ddc8596
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"627-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
584
style.min.css
www.egain.com/egain/assets/css/ 		152 KB
23 KB 		Stylesheet
General
Check archive.org
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https://www.egain.com/egain/assets/css/style.min.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
9a55211e7b59cd42aa4665f67ec3d145907eb4199e956e52b421afd6ea9fa731
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"25fdf-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=99
Content-Length
23257
css
fonts.googleapis.com/ 		20 KB
1 KB 		Stylesheet
General
Check archive.org
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Full URL
https://fonts.googleapis.com/css?family=Open+Sans%3A100%2C200%2C300%2C400%2C500%2C600%2C700%2C800%2C900%2C100i%2C200i%2C300i%2C400i%2C500i%2C600i%2C700i%2C800i%2C900i&subset=latin
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:831::200a Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
ESF /
Resource Hash
176bf34c69ad4b716195073e854bcb902e052f159870b34de9886245f48bec6c
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 0

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

strict-transport-security
max-age=31536000
content-encoding
gzip
x-content-type-options
nosniff
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
x-xss-protection
0
last-modified
Mon, 26 Jul 2021 18:55:08 GMT
server
ESF
date
Mon, 26 Jul 2021 19:05:16 GMT
x-frame-options
SAMEORIGIN
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin
*
link
<https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires
Mon, 26 Jul 2021 19:05:16 GMT
sassy-social-share-public.css
www.egain.com/plugins/sassy-social-share/public/css/ 		36 KB
10 KB 		Stylesheet
General
Check archive.org
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https://www.egain.com/plugins/sassy-social-share/public/css/sassy-social-share-public.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
2c5b024ac47363f4d7bb9f9ba156f11847254f45d37783068345e1217ce3fd25
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Tue, 15 Jun 2021 23:12:11 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"8ff4-5c4d61a90a214-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
10296
sassy-social-share-svg.css
www.egain.com/plugins/sassy-social-share/admin/css/ 		111 KB
35 KB 		Stylesheet
General
Check archive.org
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https://www.egain.com/plugins/sassy-social-share/admin/css/sassy-social-share-svg.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
7f8fc2a8f340314b8c37cf2e52c17df22e0b6e756625c61dd87f650ee28fdb37
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Tue, 15 Jun 2021 23:12:11 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1baf8-5c4d61a90f034-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
35197
custom.css
www.egain.com/egain-child/css/ 		108 KB
15 KB 		Stylesheet
General
Check archive.org
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Full URL
https://www.egain.com/egain-child/css/custom.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
93a66dcf1870b993e70655cc1e224b5ff00408b48b6fb440a6585f9804a0beae
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Mon, 07 Jun 2021 21:47:52 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1ae83-5c433fe50cb86-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
15159
widgets.css
www.egain.com/plugins/ocean-extra/assets/css/ 		36 KB
6 KB 		Stylesheet
General
Check archive.org
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Full URL
https://www.egain.com/plugins/ocean-extra/assets/css/widgets.css
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
9de0d24675d34b06af8a34918b566f94e8296d32228371766cbc15d8abc74195
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
text/css,*/*;q=0.1
Cache-Control
no-cache
Sec-Fetch-Dest
style
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:01 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"9083-592d7e62ebd40-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
5666
front.min.js
www.egain.com/plugins/cookie-notice/js/ 		9 KB
3 KB 		Script
General
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https://www.egain.com/plugins/cookie-notice/js/front.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
dc51ed5137587b9033d06b65d9456d6d69dc52a4005cc51b2d23f85e69d4f8c8
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Mon, 14 Sep 2020 18:28:57 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"2474-5af4a351bac40-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=95
Content-Length
2248
jquery.js
www.egain.com/includes/js/jquery/ 		95 KB
33 KB 		Script
General
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Full URL
https://www.egain.com/includes/js/jquery/jquery.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
1db21d816296e6939ba1f42962496e4134ae2b0081e26970864c40c6d02bb1df
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:04 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"17a69-592d7e65c8400-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=98
Content-Length
33776
jquery-migrate.min.js
www.egain.com/includes/js/jquery/ 		10 KB
4 KB 		Script
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URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
48eb8b500ae6a38617b5738d2b3faec481922a7782246e31d2755c034a45cd5d
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:04 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"2748-592d7e65c8400-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
Content-Length
4014
revolution.tools.min.js
www.egain.com/plugins/revslider/public/assets/js/ 		147 KB
50 KB 		Script
General
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https://www.egain.com/plugins/revslider/public/assets/js/revolution.tools.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
45012f93c4cbd739c51f4043a3a1d3c8377272ef606dd39e51a6a81e02dad594
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:20:59 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"24ba4-592d7e61038c0-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
Content-Length
50582
rs6.min.js
www.egain.com/plugins/revslider/public/assets/js/ 		261 KB
66 KB 		Script
General
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https://www.egain.com/plugins/revslider/public/assets/js/rs6.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
3ef8e11864cb4fe830ee71e98447368b0255a360f27efcf9201ed9418f328313
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:20:59 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"412a9-592d7e61038c0-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Transfer-Encoding
chunked
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=94
main.js
www.egain.com/plugins/sticky-header-oceanwp// 		2 KB
1012 B 		Script
General
Check archive.org
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https://www.egain.com/plugins/sticky-header-oceanwp//main.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
66a557f1b3623caa94df4ecbb7252b25b413b1165d697359340162860f9fa539
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:00 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"816-592d7e61f7b00-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
Content-Length
585
custom_script_1.js
www.egain.com/egain-child/ 		2 KB
1 KB 		Script
General
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https://www.egain.com/egain-child/custom_script_1.js
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Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
46a09bf1bccdd0e5586a334644d824cc42742c0ddf7ffdbc8adc2ae982d7615c
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:16 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Fri, 23 Jul 2021 23:00:24 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"90b-5c7d25e64a8e4-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
880
js
www.googletagmanager.com/gtag/ 		163 KB
61 KB 		Script
General
Check archive.org
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Full URL
https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:82b::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
9a048019120dfb9774621daf4d44a0e8e1772f03661a061b16259f5c0a097f19
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Mon, 26 Jul 2021 19:05:17 GMT
content-encoding
br
server
Google Tag Manager
access-control-allow-headers
Cache-Control
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
strict-transport-security
max-age=31536000; includeSubDomains
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
62086
x-xss-protection
0
expires
Mon, 26 Jul 2021 19:05:17 GMT
js
www.googletagmanager.com/gtag/ 		101 KB
40 KB 		Script
General
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https://www.googletagmanager.com/gtag/js?id=UA-15835029-4
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:82b::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
c330f0dc1400c16f6408740b9b29032c694e0bed6edfdc2aca2e015dc87b2736
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Mon, 26 Jul 2021 19:05:17 GMT
content-encoding
br
server
Google Tag Manager
access-control-allow-headers
Cache-Control
vary
Accept-Encoding
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
strict-transport-security
max-age=31536000; includeSubDomains
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
40899
x-xss-protection
0
expires
Mon, 26 Jul 2021 19:05:17 GMT
js
www.googletagmanager.com/gtag/ 		95 KB
38 KB 		Script
General
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https://www.googletagmanager.com/gtag/js?id=AW-946629603
Requested by
Host: www.egain.com
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H2
Security
TLS 1.3, , AES_128_GCM
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date
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content-encoding
br
vary
Accept-Encoding
cross-origin-resource-policy
cross-origin
alt-svc
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38514
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last-modified
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server
Google Tag Manager
strict-transport-security
max-age=31536000; includeSubDomains
content-type
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*
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private, max-age=900
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expires
Mon, 26 Jul 2021 19:05:17 GMT
printfriendly-icon-sm.png
cdn.printfriendly.com/icons/ 		305 B
982 B 		Image
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Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
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H2
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TLS 1.3, , AES_256_GCM
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2a02:6ea0:c700::10 Frankfurt am Main, Germany, ASN60068 (CDN77 ^_^, GB),
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Referer
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

x-77-pop
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logo-egain-1.svg
www.egain.com/egain-media/2019/03/ 		2 KB
2 KB 		Image
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Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
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Name Value
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Pragma
no-cache
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same-origin
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gzip, deflate, br
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www.egain.com
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Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
X-Content-Type-Options
nosniff
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Wed, 18 Sep 2019 18:21:03 GMT
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Apache/2.4.29 (Ubuntu)
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button_subscribe.png
www.egain.com/egain-media/2019/02/ 		6 KB
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Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
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Security
TLS 1.3, , AES_128_GCM
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13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
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Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
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www.egain.com
Accept-Language
en-US
User-Agent
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no-cors
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image/avif,image/webp,image/apng,image/svg+xml,image/*,*/*;q=0.8
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no-cache
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Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1739-592d7e64d41c0"
Strict-Transport-Security
max-age=31536000
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image/png
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Keep-Alive
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bytes
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timeout=5, max=94
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5945
customer-service-21.jpg
hd.egain.com/images/ 		22 KB
22 KB 		Image
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Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
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HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.224.111.129 , United States, ASN16509 (AMAZON-02, US),
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server-13-224-111-129.mad50.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
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Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

x-amz-meta-cb-modifiedtime
Wed, 06 Jan 2021 23:30:26 GMT
Date
Mon, 26 Jul 2021 13:57:27 GMT
Via
1.1 77fcce204f96e329df7227f192690939.cloudfront.net (CloudFront)
Last-Modified
Wed, 06 Jan 2021 23:30:39 GMT
Server
AmazonS3
Age
18471
ETag
"1299bdbc99b32d2d0a79304eb00d767b"
X-Cache
Hit from cloudfront
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image/jpeg
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keep-alive
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MAD50-C1
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bytes
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22386
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printfriendly.js
cdn.printfriendly.com/ 		51 KB
14 KB 		Script
General
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https://cdn.printfriendly.com/printfriendly.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2a02:6ea0:c700::10 Frankfurt am Main, Germany, ASN60068 (CDN77 ^_^, GB),
Reverse DNS
Software
CDN77-Turbo /
Resource Hash
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Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

x-77-pop
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date
Mon, 26 Jul 2021 19:05:17 GMT
content-encoding
br
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262
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@1627326355
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Mon, 26 Jul 2021 11:15:32 GMT
server
CDN77-Turbo
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intl-tel-input.min.css
www.egain.com/plugins/wpforms/pro/assets/css/vendor/ 		69 KB
7 KB 		Stylesheet
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Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
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Security Headers
Name Value
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Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
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text/css,*/*;q=0.1
Cache-Control
no-cache
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keep-alive
Referer
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:01 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"114be-592d7e62ebd40-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
6405
wpforms-full.css
www.egain.com/plugins/wpforms/assets/css/ 		37 KB
6 KB 		Stylesheet
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Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
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text/css,*/*;q=0.1
Cache-Control
no-cache
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Connection
keep-alive
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:01 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"946d-592d7e62ebd40-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
text/css
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=93
Content-Length
5493
imagesloaded.min.js
www.egain.com/includes/js/ 		8 KB
3 KB 		Script
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Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
11e15f1d64a63cb498d0d42720a688ed15bf78393d8c460d695a110244c066e3
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:04 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1fb1-592d7e65c8400-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=95
Content-Length
2551
magnific-popup.min.js
www.egain.com/egain/assets/js/third/ 		20 KB
7 KB 		Script
General
Check archive.org
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https://www.egain.com/egain/assets/js/third/magnific-popup.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
c78a38f48aa4252bdbee7ebebc0dc68eaa95f27d362aa58021fd2f085ca0df4a
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"4ed0-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
7142
lightbox.min.js
www.egain.com/egain/assets/js/third/ 		1 KB
988 B 		Script
General
Check archive.org
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https://www.egain.com/egain/assets/js/third/lightbox.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
af0267055194b8495fca64e1134f6945df1cae01c54f88a387a8507d008ae3c5
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"4e0-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
Content-Length
561
main.min.js
www.egain.com/egain/assets/js/ 		121 KB
32 KB 		Script
General
Check archive.org
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https://www.egain.com/egain/assets/js/main.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
68114526fe2e683a27fd18ef79c2b9408707712af99831574f533473c0b5822d
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1e26f-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=97
Content-Length
32760
sassy-social-share-public.js
www.egain.com/plugins/sassy-social-share/public/js/ 		43 KB
11 KB 		Script
General
Check archive.org
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https://www.egain.com/plugins/sassy-social-share/public/js/sassy-social-share-public.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
04e107d701fdd6867cb72ba7ceaf313bd068ae7959ec429cab8449d96c30beff
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Tue, 15 Jun 2021 23:12:11 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"ac76-5c4d61a90a214-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=96
Content-Length
11127
hoverIntent.min.js
www.egain.com/includes/js/ 		1 KB
906 B 		Script
General
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https://www.egain.com/includes/js/hoverIntent.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
c0df99d896f6b409b47703361145068963f76a08b8d49d4053a9f6d11628f9ef
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Cookie
kickfire_api_session_cookie=1; _gcl_au=1.1.519509465.1627326317; _ga_P0WWZ4WL9G=GS1.1.1627326317.1.1.1627326317.0; _ga=GA1.2.912977194.1627326317; _gid=GA1.2.814923468.1627326317
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:04 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"45b-592d7e65c8400-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=91
Content-Length
479
maxmegamenu.js
www.egain.com/plugins/megamenu/js/ 		27 KB
5 KB 		Script
General
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https://www.egain.com/plugins/megamenu/js/maxmegamenu.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
419094f251a68a1145c369378229b1230f4b98ac59be1e5aa084a7765f4c76d4
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Cookie
kickfire_api_session_cookie=1; _gcl_au=1.1.519509465.1627326317; _ga_P0WWZ4WL9G=GS1.1.1627326317.1.1.1627326317.0; _ga=GA1.2.912977194.1627326317; _gid=GA1.2.814923468.1627326317; _gat_gtag_UA_15835029_4=1
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:20:57 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"6cc2-592d7e5f1b440-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=95
Content-Length
4544
jquery.intl-tel-input.min.js
www.egain.com/plugins/wpforms/pro/assets/js/vendor/ 		27 KB
11 KB 		Script
General
Check archive.org
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https://www.egain.com/plugins/wpforms/pro/assets/js/vendor/jquery.intl-tel-input.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
6cf468b995b63271e046677219e9b2af5103c6f63a19e43f7bdb8066d6900944
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Cookie
kickfire_api_session_cookie=1; _gcl_au=1.1.519509465.1627326317; _ga_P0WWZ4WL9G=GS1.1.1627326317.1.1.1627326317.0; _ga=GA1.2.912977194.1627326317; _gid=GA1.2.814923468.1627326317; _gat_gtag_UA_15835029_4=1
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:01 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"6ca7-592d7e62ebd40-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=93
Content-Length
10440
jquery.validate.min.js
www.egain.com/plugins/wpforms/assets/js/ 		24 KB
8 KB 		Script
General
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https://www.egain.com/plugins/wpforms/assets/js/jquery.validate.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
6eefc13f4d9832e74173dea423bca495ceb7f4cbb888a19434d71a9bc0f69cb7
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Cookie
kickfire_api_session_cookie=1; _gcl_au=1.1.519509465.1627326317; _ga_P0WWZ4WL9G=GS1.1.1627326317.1.1.1627326317.0; _ga=GA1.2.912977194.1627326317; _gid=GA1.2.814923468.1627326317; _gat_gtag_UA_15835029_4=1
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:01 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"5f30-592d7e62ebd40-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=95
Content-Length
7815
mailcheck.min.js
www.egain.com/plugins/wpforms/assets/js/ 		4 KB
2 KB 		Script
General
Check archive.org
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https://www.egain.com/plugins/wpforms/assets/js/mailcheck.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
8a3820962c15d26c4cdc9eff4f8c66ed29f96e353b7893285cb14962d6a6956d
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Cookie
kickfire_api_session_cookie=1; _gcl_au=1.1.519509465.1627326317; _ga_P0WWZ4WL9G=GS1.1.1627326317.1.1.1627326317.0; _ga=GA1.2.912977194.1627326317; _gid=GA1.2.814923468.1627326317; _gat_gtag_UA_15835029_4=1
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:01 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"fae-592d7e62ebd40-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=94
Content-Length
1682
wpforms.js
www.egain.com/plugins/wpforms/assets/js/ 		48 KB
12 KB 		Script
General
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https://www.egain.com/plugins/wpforms/assets/js/wpforms.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
659ed4cc8bde0ff3eec5036e59d32cc8d14fc05c8112c9a6a16309813318ce86
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Cookie
kickfire_api_session_cookie=1; _gcl_au=1.1.519509465.1627326317; _ga_P0WWZ4WL9G=GS1.1.1627326317.1.1.1627326317.0; _ga=GA1.2.912977194.1627326317; _gid=GA1.2.814923468.1627326317; _gat_gtag_UA_15835029_4=1; _gat_UA-15835029-4=1
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:01 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"bf2a-592d7e62ebd40-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=90
Content-Length
11740
jquery.fancybox.js
www.egain.com/egain-child/fancy/ 		50 KB
14 KB 		Script
General
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https://www.egain.com/egain-child/fancy/jquery.fancybox.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
c8fc96d99ee53dd4de071bf15190a3e1d96f89cbabf53520645470d5085d4809
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
*/*
Cache-Control
no-cache
Sec-Fetch-Dest
script
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Cookie
kickfire_api_session_cookie=1; _gcl_au=1.1.519509465.1627326317; _ga_P0WWZ4WL9G=GS1.1.1627326317.1.1.1627326317.0; _ga=GA1.2.912977194.1627326317; _gid=GA1.2.814923468.1627326317; _gat_gtag_UA_15835029_4=1; _gat_UA-15835029-4=1
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 18 Sep 2019 18:21:03 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"c663-592d7e64d41c0-gzip"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=31536000
Content-Type
application/javascript
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=92
Content-Length
14063
chat-launch.svg
www.egain.com/egain-media/2020/09/ 		26 KB
27 KB 		Image
General
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Full URL
https://www.egain.com/egain-media/2020/09/chat-launch.svg
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
3f7dda7bab6a4b9fab86de6b00d512af04f94c361bebf9847d80155a29191040
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Sec-Fetch-Mode
no-cors
Accept
image/avif,image/webp,image/apng,image/svg+xml,image/*,*/*;q=0.8
Cache-Control
no-cache
Sec-Fetch-Dest
image
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Cookie
kickfire_api_session_cookie=1; _gcl_au=1.1.519509465.1627326317; _ga_P0WWZ4WL9G=GS1.1.1627326317.1.1.1627326317.0; _ga=GA1.2.912977194.1627326317; _gid=GA1.2.814923468.1627326317; _gat_gtag_UA_15835029_4=1; _gat_UA-15835029-4=1
Connection
keep-alive
Referer
https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
X-Content-Type-Options
nosniff
Last-Modified
Thu, 10 Sep 2020 03:09:14 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"68b3-5aeece4946a80"
Strict-Transport-Security
max-age=31536000
Content-Type
image/svg+xml
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=94
Content-Length
26803
live.js
stats.sa-as.com/ 		1 KB
986 B 		Script
General
Check archive.org
Download Go to
Full URL
https://stats.sa-as.com/live.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
209.128.119.150 , United States, ASN7151 (BAYAREA-AS, US),
Reverse DNS
209-128-119-150.bayarea.net
Software
Apache /
Resource Hash
44b7fb6f761a2e8bf64400e3311c4c4bf343e888ee1b8bbf125881c4617ed70f
Security Headers
Name Value
Strict-Transport-Security max-age=15552000; includeSubDomains

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:18 GMT
Content-Encoding
gzip
Last-Modified
Fri, 14 Apr 2017 20:48:27 GMT
Server
Apache
ETag
"7200a7-52e-54d2690345cc0"
Vary
Accept-Encoding
Strict-Transport-Security
max-age=15552000; includeSubDomains
Content-Type
text/javascript
Connection
close
Accept-Ranges
bytes
Content-Length
630
css
fonts.googleapis.com/ 		3 KB
510 B 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://fonts.googleapis.com/css?family=Cabin+Condensed:400,600,700
Requested by
Host: www.egain.com
URL: https://www.egain.com/egain-child/css/custom.css
Protocol
H3-29
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:831::200a Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
ESF /
Resource Hash
832647b30ead9124addd58088d165bf317a3a29015d57aa634c42543a5e1094a
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 0

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

strict-transport-security
max-age=31536000
content-encoding
gzip
x-content-type-options
nosniff
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
x-xss-protection
0
last-modified
Mon, 26 Jul 2021 19:05:16 GMT
server
ESF
date
Mon, 26 Jul 2021 19:05:16 GMT
x-frame-options
SAMEORIGIN
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin
*
link
<https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires
Mon, 26 Jul 2021 19:05:16 GMT
css
fonts.googleapis.com/ 		4 KB
630 B 		Stylesheet
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https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,700
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Host: www.egain.com
URL: https://www.egain.com/egain-child/css/custom.css
Protocol
H3-29
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:831::200a Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
ESF /
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Security Headers
Name Value
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X-Frame-Options SAMEORIGIN
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Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

strict-transport-security
max-age=31536000
content-encoding
gzip
x-content-type-options
nosniff
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
x-xss-protection
0
last-modified
Mon, 26 Jul 2021 18:26:51 GMT
server
ESF
date
Mon, 26 Jul 2021 19:05:16 GMT
x-frame-options
SAMEORIGIN
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
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timing-allow-origin
*
link
<https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires
Mon, 26 Jul 2021 19:05:16 GMT
css
fonts.googleapis.com/ 		6 KB
679 B 		Stylesheet
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https://fonts.googleapis.com/css?family=Open+Sans:400,600,700
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Host: www.egain.com
URL: https://www.egain.com/egain-child/css/custom.css
Protocol
H3-29
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:831::200a Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
ESF /
Resource Hash
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Security Headers
Name Value
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X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 0

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

strict-transport-security
max-age=31536000
content-encoding
gzip
x-content-type-options
nosniff
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
x-xss-protection
0
last-modified
Mon, 26 Jul 2021 18:23:15 GMT
server
ESF
date
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x-frame-options
SAMEORIGIN
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin
*
link
<https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires
Mon, 26 Jul 2021 19:05:16 GMT
gtm.js
www.googletagmanager.com/ 		114 KB
43 KB 		Script
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https://www.googletagmanager.com/gtm.js?id=GTM-NC9SGDL
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Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H3-29
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:828::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
de890e2b2137bd5920a6151378f4ec3ba6c4a997bde6fa3becb70047735cdc32
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Mon, 26 Jul 2021 19:05:17 GMT
content-encoding
br
vary
Accept-Encoding
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
43915
x-xss-protection
0
last-modified
Mon, 26 Jul 2021 18:00:00 GMT
server
Google Tag Manager
strict-transport-security
max-age=31536000; includeSubDomains
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
access-control-allow-headers
Cache-Control
expires
Mon, 26 Jul 2021 19:05:17 GMT
bg-company-2.jpg
egain.com/egain-media/2019/09/ 		120 KB
120 KB 		Image
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https://egain.com/egain-media/2019/09/bg-company-2.jpg
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Host: www.egain.com
URL: https://www.egain.com/egain-child/css/custom.css
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
56d98abcfa535caab5511e127464f2b105789ef710f72adc4ae9d65ac4c89ec0
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
X-Content-Type-Options
nosniff
Last-Modified
Tue, 24 Sep 2019 04:27:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1de6a-59344f3544a40"
Strict-Transport-Security
max-age=31536000
Content-Type
image/jpeg
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Keep-Alive
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bytes
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timeout=5, max=100
Content-Length
122474
EG26912918
analytics.analytics-egain.com/onetag/ Frame B638 		16 KB
6 KB 		Script
General
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https://analytics.analytics-egain.com/onetag/EG26912918
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Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
54.77.100.253 Dublin, Ireland, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-54-77-100-253.eu-west-1.compute.amazonaws.com
Software
/
Resource Hash
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Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
Server
Vary
Accept-Encoding
Content-Type
text/javascript;charset=utf-8
Cache-Control
max-age=86400
Connection
keep-alive
Content-Length
5466
Expires
Tue, 27 Jul 2021 19:05:17 GMT
gtm.js
www.googletagmanager.com/ 		107 KB
38 KB 		Script
General
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https://www.googletagmanager.com/gtm.js?id=GTM-WQGFD2
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H3-29
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:828::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
5819d7c25941363bd3169a854949fa08d596ad196e92523d025b5c069908e9d7
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Mon, 26 Jul 2021 19:05:17 GMT
content-encoding
br
vary
Accept-Encoding
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
39213
x-xss-protection
0
last-modified
Mon, 26 Jul 2021 18:00:00 GMT
server
Google Tag Manager
strict-transport-security
max-age=31536000; includeSubDomains
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
access-control-allow-headers
Cache-Control
expires
Mon, 26 Jul 2021 19:05:17 GMT
gtm.js
www.googletagmanager.com/ 		97 KB
37 KB 		Script
General
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https://www.googletagmanager.com/gtm.js?id=GTM-WN5WH6
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Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H3-29
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:828::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
32ce00a75825aab059607c23ccc971a5d62dd6fdecb2c51ad0991ab0f9d87fe6
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Mon, 26 Jul 2021 19:05:17 GMT
content-encoding
br
vary
Accept-Encoding
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
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x-xss-protection
0
last-modified
Mon, 26 Jul 2021 18:00:00 GMT
server
Google Tag Manager
strict-transport-security
max-age=31536000; includeSubDomains
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
access-control-allow-headers
Cache-Control
expires
Mon, 26 Jul 2021 19:05:17 GMT
6WNoPXcu9CiYbInz1a6y
ws.zoominfo.com/pixel/ 		0
205 B 		Script
General
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https://ws.zoominfo.com/pixel/6WNoPXcu9CiYbInz1a6y
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2606:4700::6810:a852 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare / Express
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855
Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

Referer
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Mon, 26 Jul 2021 19:05:17 GMT
via
1.1 google
x-content-type-options
nosniff
cf-cache-status
DYNAMIC
server
cloudflare
x-powered-by
Express
expect-ct
max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary
Accept-Encoding
content-type
text/javascript
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*
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cf-ray
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access-control-allow-headers
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content-length
0
bat.js
bat.bing.com/ 		30 KB
9 KB 		Script
General
Check archive.org
Download Go to
Full URL
https://bat.bing.com/bat.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
6e9e8d16e703a71a0020912bb5435e8af2e5b41bbd4661905471f84dfb52e1d3

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Mon, 26 Jul 2021 19:05:16 GMT
content-encoding
gzip
last-modified
Tue, 20 Jul 2021 18:24:21 GMT
x-msedge-ref
Ref A: 4545BC0251C74732A4C3FA1BE829C022 Ref B: FRAEDGE1407 Ref C: 2021-07-26T19:05:17Z
etag
"80b87575947dd71:0"
vary
Accept-Encoding
x-cache
CONFIG_NOCACHE
content-type
application/javascript
access-control-allow-origin
*
cache-control
private,max-age=1800
accept-ranges
bytes
content-length
9014
bg-company-2.jpg
www.egain.com/egain-media/2019/09/ 		120 KB
120 KB 		Image
General
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Full URL
https://www.egain.com/egain-media/2019/09/bg-company-2.jpg
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
13.82.107.234 Washington, United States, ASN8075 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
Apache/2.4.29 (Ubuntu) /
Resource Hash
56d98abcfa535caab5511e127464f2b105789ef710f72adc4ae9d65ac4c89ec0
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff

Request headers

Pragma
no-cache
Sec-Fetch-Site
same-origin
Accept-Encoding
gzip, deflate, br
Host
www.egain.com
Accept-Language
en-US
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
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image/avif,image/webp,image/apng,image/svg+xml,image/*,*/*;q=0.8
Cache-Control
no-cache
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User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
X-Content-Type-Options
nosniff
Last-Modified
Tue, 24 Sep 2019 04:27:13 GMT
Server
Apache/2.4.29 (Ubuntu)
ETag
"1de6a-59344f3544a40"
Strict-Transport-Security
max-age=31536000
Content-Type
image/jpeg
Connection
Keep-Alive
Accept-Ranges
bytes
Keep-Alive
timeout=5, max=95
Content-Length
122474
mem5YaGs126MiZpBA-UNirkOUuhp.woff2
fonts.gstatic.com/s/opensans/v20/ 		15 KB
15 KB 		Font
General
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Full URL
https://fonts.gstatic.com/s/opensans/v20/mem5YaGs126MiZpBA-UNirkOUuhp.woff2
Requested by
Host: fonts.googleapis.com
URL: https://fonts.googleapis.com/css?family=Open+Sans%3A100%2C200%2C300%2C400%2C500%2C600%2C700%2C800%2C900%2C100i%2C200i%2C300i%2C400i%2C500i%2C600i%2C700i%2C800i%2C900i&subset=latin
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:800::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
sffe /
Resource Hash
c298433cc9eb86f4c0be0a447b0faf398dee9186d2bcf26683297de2758cddc7
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

Origin
https://www.egain.com
Referer
https://fonts.googleapis.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Mon, 19 Jul 2021 22:08:26 GMT
x-content-type-options
nosniff
age
593811
content-security-policy-report-only
require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
14956
x-xss-protection
0
last-modified
Tue, 18 May 2021 21:21:26 GMT
server
sffe
content-type
font/woff2
access-control-allow-origin
*
cache-control
public, max-age=31536000
accept-ranges
bytes
timing-allow-origin
*
expires
Tue, 19 Jul 2022 22:08:26 GMT
fontawesome-webfont.woff2
www.egain.com/egain/assets/fonts/fontawesome/ 		75 KB
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Simple-Line-Icons.woff2
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mem8YaGs126MiZpBA-UFVZ0b.woff2
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mem5YaGs126MiZpBA-UN7rgOUuhp.woff2
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https://www.google-analytics.com/g/collect?v=2&tid=G-P0WWZ4WL9G&gtm=2oe7l1&_p=1144061081&sr=1600x1200&ul=en-us&cid=912977194.1627326317&_s=1&dl=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium%3Demail%26_hsmi%3D106571487%26_hsenc%3Dp2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw%26utm_content%3D106571487%26utm_source%3Dhs_email&dt=Customer%20Service%20Mistakes%20to%20Avoid%20in%202021%20%7C%20eGain&sid=1627326317&sct=1&seg=0&en=page_view&_fv=1&_nsi=1&_ss=1
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:828::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

pragma
no-cache
date
Mon, 26 Jul 2021 19:05:17 GMT
server
Golfe2
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
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cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
analytics.js
www.google-analytics.com/ 		48 KB
19 KB 		Script
General
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https://www.google-analytics.com/analytics.js
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=UA-15835029-4
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:828::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
73d6a5ea11fb7bf6e6a6ccd44b1635d52c79b0a00623d0387c9dddd4b7c68e89
Security Headers
Name Value
Strict-Transport-Security max-age=10886400; includeSubDomains; preload
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

strict-transport-security
max-age=10886400; includeSubDomains; preload
content-encoding
gzip
x-content-type-options
nosniff
last-modified
Wed, 09 Jun 2021 17:36:57 GMT
server
Golfe2
age
3409
date
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vary
Accept-Encoding
content-type
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cache-control
public, max-age=7200
cross-origin-resource-policy
cross-origin
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content-length
19661
expires
Mon, 26 Jul 2021 20:08:28 GMT
conversion_async.js
www.googleadservices.com/pagead/ 		36 KB
14 KB 		Script
General
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https://www.googleadservices.com/pagead/conversion_async.js
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Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=AW-946629603
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
142.250.186.130 , United States, ASN15169 (GOOGLE, US),
Reverse DNS
fra24s07-in-f2.1e100.net
Software
cafe /
Resource Hash
8069956acb4c566506ff71f7a23c8e23f75ce9443384fe3393ed5c846924026e
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Mon, 26 Jul 2021 19:05:17 GMT
content-encoding
gzip
x-content-type-options
nosniff
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cross-origin-resource-policy
cross-origin
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attachment; filename="f.txt"
alt-svc
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content-length
13910
x-xss-protection
0
server
cafe
etag
8154934153164151798
vary
Accept-Encoding
content-type
text/javascript; charset=UTF-8
cache-control
private, max-age=3600
timing-allow-origin
*
expires
Mon, 26 Jul 2021 19:05:17 GMT
56380144.js
bat.bing.com/p/action/ 		0
149 B 		Script
General
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https://bat.bing.com/p/action/56380144.js
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Host: bat.bing.com
URL: https://bat.bing.com/bat.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/ ARR/3.0
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

access-control-allow-origin
*
date
Mon, 26 Jul 2021 19:05:17 GMT
cache-control
private,max-age=86400
x-msedge-ref
Ref A: 8DF898A1241A4A5690CDDE7110206BB0 Ref B: FRAEDGE1407 Ref C: 2021-07-26T19:05:17Z
x-powered-by
ARR/3.0
x-cache
CONFIG_NOCACHE
collect
www.google-analytics.com/j/ 		2 B
22 B 		XHR
General
Check archive.org
Download Go to
Full URL
https://www.google-analytics.com/j/collect?v=1&_v=j91&a=1144061081&t=pageview&_s=1&dl=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium%3Demail%26_hsmi%3D106571487%26_hsenc%3Dp2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw%26utm_content%3D106571487%26utm_source%3Dhs_email&ul=en-us&de=UTF-8&dt=Customer%20Service%20Mistakes%20to%20Avoid%20in%202021%20%7C%20eGain&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&_u=YADAAUABAAAAAC~&jid=1987975492&gjid=2089195887&cid=912977194.1627326317&tid=UA-15835029-4&_gid=814923468.1627326317&_r=1&gtm=2ou7l1&z=1327482641
Requested by
Host: www.google-analytics.com
URL: https://www.google-analytics.com/analytics.js
Protocol
H3-29
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:828::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
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Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Content-Type
text/plain

Response headers

pragma
no-cache
date
Mon, 26 Jul 2021 19:05:17 GMT
x-content-type-options
nosniff
last-modified
Sun, 17 May 1998 03:00:00 GMT
server
Golfe2
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
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cross-origin
alt-svc
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content-length
2
expires
Fri, 01 Jan 1990 00:00:00 GMT
collect
www.google-analytics.com/j/ 		2 B
22 B 		XHR
General
Check archive.org
Download Go to
Full URL
https://www.google-analytics.com/j/collect?v=1&_v=j91&a=1144061081&t=pageview&_s=1&dl=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium%3Demail%26_hsmi%3D106571487%26_hsenc%3Dp2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw%26utm_content%3D106571487%26utm_source%3Dhs_email&ul=en-us&de=UTF-8&dt=Customer%20Service%20Mistakes%20to%20Avoid%20in%202021%20%7C%20eGain&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&_u=aADAAUABAAAAAC~&jid=36886035&gjid=373050390&cid=912977194.1627326317&tid=UA-15835029-4&_gid=814923468.1627326317&_r=1&gtm=2wg7l1WN5WH6&z=1835105714
Requested by
Host: www.google-analytics.com
URL: https://www.google-analytics.com/analytics.js
Protocol
H3-29
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:828::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
de3246094525b21a870fc7d2a67490d0132535c6fa5993755c549f1a9d1bd8af
Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Content-Type
text/plain

Response headers

pragma
no-cache
date
Mon, 26 Jul 2021 19:05:17 GMT
x-content-type-options
nosniff
last-modified
Sun, 17 May 1998 03:00:00 GMT
server
Golfe2
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
2
expires
Fri, 01 Jan 1990 00:00:00 GMT
collect
stats.g.doubleclick.net/j/ 		4 B
87 B 		XHR
General
Check archive.org
Download Go to
Full URL
https://stats.g.doubleclick.net/j/collect?t=dc&aip=1&_r=3&v=1&_v=j91&tid=UA-15835029-4&cid=912977194.1627326317&jid=1987975492&gjid=2089195887&_gid=814923468.1627326317&_u=YADAAUAAAAAAAC~&z=939992422
Requested by
Host: www.google-analytics.com
URL: https://www.google-analytics.com/analytics.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400c:c08::9d Brussels, Belgium, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
84e01419bd81f32ac6df0f75f49c604fda9172000a3ae432b3c47b2a6a712d80
Security Headers
Name Value
Strict-Transport-Security max-age=10886400; includeSubDomains; preload
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Content-Type
text/plain

Response headers

pragma
no-cache
strict-transport-security
max-age=10886400; includeSubDomains; preload
x-content-type-options
nosniff
last-modified
Sun, 17 May 1998 03:00:00 GMT
server
Golfe2
date
Mon, 26 Jul 2021 19:05:17 GMT
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
4
expires
Fri, 01 Jan 1990 00:00:00 GMT
collect
stats.g.doubleclick.net/j/ 		4 B
70 B 		XHR
General
Check archive.org
Download Go to
Full URL
https://stats.g.doubleclick.net/j/collect?t=dc&aip=1&_r=3&v=1&_v=j91&tid=UA-15835029-4&cid=912977194.1627326317&jid=36886035&gjid=373050390&_gid=814923468.1627326317&_u=aADAAUABAAAAAC~&z=2006194374
Requested by
Host: www.google-analytics.com
URL: https://www.google-analytics.com/analytics.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:400c:c08::9d Brussels, Belgium, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
84e01419bd81f32ac6df0f75f49c604fda9172000a3ae432b3c47b2a6a712d80
Security Headers
Name Value
Strict-Transport-Security max-age=10886400; includeSubDomains; preload
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Content-Type
text/plain

Response headers

pragma
no-cache
strict-transport-security
max-age=10886400; includeSubDomains; preload
x-content-type-options
nosniff
last-modified
Sun, 17 May 1998 03:00:00 GMT
server
Golfe2
date
Mon, 26 Jul 2021 19:05:17 GMT
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
4
expires
Fri, 01 Jan 1990 00:00:00 GMT
/
googleads.g.doubleclick.net/pagead/viewthroughconversion/946629603/ 		3 KB
1 KB 		Script
General
Check archive.org
Download Go to
Full URL
https://googleads.g.doubleclick.net/pagead/viewthroughconversion/946629603/?random=1627326317311&cv=9&fst=1627326317311&num=1&bg=ffffff&guid=ON&resp=GooglemKTybQhCsO&u_h=1200&u_w=1600&u_ah=1200&u_aw=1600&u_cd=24&u_his=2&u_tz=120&u_java=false&u_nplug=0&u_nmime=0&gtm=2oa7l1&sendb=1&ig=1&data=event%3Dgtag.config&frm=0&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium%3Demail%26_hsmi%3D106571487%26_hsenc%3Dp2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw%26utm_content%3D106571487%26utm_source%3Dhs_email&tiba=Customer%20Service%20Mistakes%20to%20Avoid%20in%202021%20%7C%20eGain&hn=www.googleadservices.com&async=1&rfmt=3&fmt=4
Requested by
Host: www.googleadservices.com
URL: https://www.googleadservices.com/pagead/conversion_async.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:831::2002 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
00ee33b3019e6716cb9aa64f57542407a9aeb414fa6381bca6cef4b45e3431ec
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

pragma
no-cache
date
Mon, 26 Jul 2021 19:05:17 GMT
content-encoding
gzip
x-content-type-options
nosniff
server
cafe
timing-allow-origin
*
p3p
policyref="https://googleads.g.doubleclick.net/pagead/gcn_p3p_.xml", CP="CURa ADMa DEVa TAIo PSAo PSDo OUR IND UNI PUR INT DEM STA PRE COM NAV OTC NOI DSP COR"
cache-control
no-cache, must-revalidate
cross-origin-resource-policy
cross-origin
content-disposition
attachment; filename="f.txt"
content-type
text/javascript; charset=UTF-8
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
1233
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
egain-chat.js
ebrain.egain.com/system/templates/chat/ 		2 KB
2 KB 		Script
General
Check archive.org
Download Go to
Full URL
https://ebrain.egain.com/system/templates/chat/egain-chat.js
Requested by
Host: analytics.analytics-egain.com
URL: https://analytics.analytics-egain.com/onetag/EG26912918
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.240.48.106 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-44-240-48-106.us-west-2.compute.amazonaws.com
Software
Microsoft-IIS/8.5 /
Resource Hash
0b612f32a5ea492a7975ed975b6470c279f280a04ac4de1d027afe1c1e5923bb
Security Headers
Name Value
Strict-Transport-Security max-age=2592000
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Sat, 24 Jul 2021 08:47:28 GMT
Server
Microsoft-IIS/8.5
ETag
"e923c886880d71:0"
Vary
Accept-Encoding
Connection
keep-alive
Content-Type
application/javascript
Cache-Control
max-age=7200,private, no-cache="set-cookie"
Strict-Transport-Security
max-age=2592000
Accept-Ranges
bytes
Content-Length
1068
allow_cobrowse.js
ebrain.egain.com/system/cb/admin/js/ 		24 KB
8 KB 		Script
General
Check archive.org
Download Go to
Full URL
https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js
Requested by
Host: analytics.analytics-egain.com
URL: https://analytics.analytics-egain.com/onetag/EG26912918
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.240.48.106 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-44-240-48-106.us-west-2.compute.amazonaws.com
Software
Microsoft-IIS/8.5 / ARR/3.0
Resource Hash
25c01b9d54fb694f93ed81cc3e3d69437333c3e0c8d7d7a74cf4b6fca409a9f6
Security Headers
Name Value
Strict-Transport-Security max-age=2592000
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Wed, 21 Jul 2021 04:04:36 GMT
Server
Microsoft-IIS/8.5
X-Powered-By
ARR/3.0
Vary
Accept-Encoding
Connection
keep-alive
Content-Type
application/javascript
Cache-Control
max-age=86400,private, no-cache="set-cookie"
Strict-Transport-Security
max-age=2592000
Accept-Ranges
bytes
Content-Length
6903
Offers.egain
ebrain.egain.com/system/ 		262 B
1 KB 		Script
General
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Full URL
https://ebrain.egain.com/system/Offers.egain?command=GetRulesJS&egofferpageurl=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium%3Demail%26_hsmi%3D106571487%26_hsenc%3Dp2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw%26utm_content%3D106571487%26utm_source%3Dhs_email&egofferpagetitle=Customer%20Service%20Mistakes%20to%20Avoid%20in%202021%20%7C%20eGain&egofferpatternchecksum=
Requested by
Host: analytics.analytics-egain.com
URL: https://analytics.analytics-egain.com/onetag/EG26912918
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.240.48.106 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-44-240-48-106.us-west-2.compute.amazonaws.com
Software
Microsoft-IIS/8.5 / ARR/3.0
Resource Hash
fb15edbb8111d5b2b50516b808937c2687decf7ed02336caa25be0116c781c8a
Security Headers
Name Value
Strict-Transport-Security max-age=2592000
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Pragma
no-cache
Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Server
Microsoft-IIS/8.5
X-Powered-By
ARR/3.0
Vary
Accept-Encoding
Connection
keep-alive
Content-Type
text/javascript; charset=UTF-8
Expires
Thu, 01 Jan 1970 00:00:00 GMT
Cache-Control
no-cache, no-cache="set-cookie"
Strict-Transport-Security
max-age=2592000
Content-Length
284
X-UA-Compatible
IE=EmulateIE9
EG26912918
analytics.analytics-egain.com/iframe/ Frame 1CC6 		4 KB
2 KB 		Document
General
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https://analytics.analytics-egain.com/iframe/EG26912918
Requested by
Host: analytics.analytics-egain.com
URL: https://analytics.analytics-egain.com/onetag/EG26912918
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
54.77.100.253 Dublin, Ireland, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-54-77-100-253.eu-west-1.compute.amazonaws.com
Software
/
Resource Hash
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Request headers

Host
analytics.analytics-egain.com
Connection
keep-alive
Pragma
no-cache
Cache-Control
no-cache
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Sec-Fetch-Site
cross-site
Sec-Fetch-Mode
navigate
Sec-Fetch-Dest
iframe
Referer
https://www.egain.com/
Accept-Encoding
gzip, deflate, br
Accept-Language
en-US
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Referer
https://www.egain.com/

Response headers

Cache-Control
max-age=86400
Content-Encoding
gzip
Content-Type
text/html;charset=utf-8
Date
Mon, 26 Jul 2021 19:05:17 GMT
Expires
Tue, 27 Jul 2021 19:05:17 GMT
Server
Vary
Accept-Encoding
Content-Length
1504
Connection
keep-alive
ga-audiences
www.google.com/ads/ 		42 B
119 B 		Image
General
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Full URL
https://www.google.com/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j91&tid=UA-15835029-4&cid=912977194.1627326317&jid=1987975492&_u=YADAAUAAAAAAAC~&z=482118064
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:828::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

pragma
no-cache
date
Mon, 26 Jul 2021 19:05:17 GMT
x-content-type-options
nosniff
server
cafe
timing-allow-origin
*
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
content-type
image/gif
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
ga-audiences
www.google.de/ads/ 		42 B
107 B 		Image
General
Check archive.org
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Full URL
https://www.google.de/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j91&tid=UA-15835029-4&cid=912977194.1627326317&jid=1987975492&_u=YADAAUAAAAAAAC~&z=482118064
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:80f::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
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Security Headers
Name Value
X-Content-Type-Options nosniff
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Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

pragma
no-cache
date
Mon, 26 Jul 2021 19:05:17 GMT
x-content-type-options
nosniff
server
cafe
timing-allow-origin
*
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
content-type
image/gif
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
ga-audiences
www.google.com/ads/ 		42 B
63 B 		Image
General
Check archive.org
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Full URL
https://www.google.com/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j91&tid=UA-15835029-4&cid=912977194.1627326317&jid=36886035&_u=aADAAUABAAAAAC~&z=570388608
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H3-29
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:813::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

pragma
no-cache
date
Mon, 26 Jul 2021 19:05:17 GMT
x-content-type-options
nosniff
server
cafe
timing-allow-origin
*
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
content-type
image/gif
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
ga-audiences
www.google.de/ads/ 		42 B
107 B 		Image
General
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Full URL
https://www.google.de/ads/ga-audiences?t=sr&aip=1&_r=4&slf_rd=1&v=1&_v=j91&tid=UA-15835029-4&cid=912977194.1627326317&jid=36886035&_u=aADAAUABAAAAAC~&z=570388608
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:80f::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

pragma
no-cache
date
Mon, 26 Jul 2021 19:05:17 GMT
x-content-type-options
nosniff
server
cafe
timing-allow-origin
*
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
content-type
image/gif
alt-svc
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content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
/
www.google.com/pagead/1p-user-list/946629603/ 		42 B
64 B 		Image
General
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Full URL
https://www.google.com/pagead/1p-user-list/946629603/?random=1627326317311&cv=9&fst=1627326000000&num=1&bg=ffffff&guid=ON&u_h=1200&u_w=1600&u_ah=1200&u_aw=1600&u_cd=24&u_his=2&u_tz=120&u_java=false&u_nplug=0&u_nmime=0&gtm=2oa7l1&sendb=1&data=event%3Dgtag.config&frm=0&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium%3Demail%26_hsmi%3D106571487%26_hsenc%3Dp2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw%26utm_content%3D106571487%26utm_source%3Dhs_email&tiba=Customer%20Service%20Mistakes%20to%20Avoid%20in%202021%20%7C%20eGain&async=1&fmt=3&is_vtc=1&random=1073465957&resp=GooglemKTybQhCsO&rmt_tld=0&ipr=y
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H3-29
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:813::2004 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629
Security Headers
Name Value
Content-Security-Policy script-src 'none'; object-src 'none'
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

pragma
no-cache
date
Mon, 26 Jul 2021 19:05:17 GMT
x-content-type-options
nosniff
server
cafe
timing-allow-origin
*
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
content-security-policy
script-src 'none'; object-src 'none'
content-type
image/gif
alt-svc
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content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
/
www.google.de/pagead/1p-user-list/946629603/ 		42 B
108 B 		Image
General
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Full URL
https://www.google.de/pagead/1p-user-list/946629603/?random=1627326317311&cv=9&fst=1627326000000&num=1&bg=ffffff&guid=ON&u_h=1200&u_w=1600&u_ah=1200&u_aw=1600&u_cd=24&u_his=2&u_tz=120&u_java=false&u_nplug=0&u_nmime=0&gtm=2oa7l1&sendb=1&data=event%3Dgtag.config&frm=0&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium%3Demail%26_hsmi%3D106571487%26_hsenc%3Dp2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw%26utm_content%3D106571487%26utm_source%3Dhs_email&tiba=Customer%20Service%20Mistakes%20to%20Avoid%20in%202021%20%7C%20eGain&async=1&fmt=3&is_vtc=1&random=1073465957&resp=GooglemKTybQhCsO&rmt_tld=1&ipr=y
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:80f::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
cafe /
Resource Hash
ef1955ae757c8b966c83248350331bd3a30f658ced11f387f8ebf05ab3368629
Security Headers
Name Value
Content-Security-Policy script-src 'none'; object-src 'none'
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

pragma
no-cache
date
Mon, 26 Jul 2021 19:05:17 GMT
x-content-type-options
nosniff
server
cafe
timing-allow-origin
*
p3p
policyref="https://www.googleadservices.com/pagead/p3p.xml", CP="NOI DEV PSA PSD IVA IVD OTP OUR OTR IND OTC"
cache-control
no-cache, no-store, must-revalidate
cross-origin-resource-policy
cross-origin
content-security-policy
script-src 'none'; object-src 'none'
content-type
image/gif
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
42
x-xss-protection
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
insight.min.js
snap.licdn.com/li.lms-analytics/ 		5 KB
2 KB 		Script
General
Check archive.org
Download Go to
Full URL
https://snap.licdn.com/li.lms-analytics/insight.min.js
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_256_GCM
Server
2a02:26f0:6c00:296::25ea Frankfurt am Main, Germany, ASN20940 (AKAMAI-ASN1, NL),
Reverse DNS
Software
/
Resource Hash
6e6e6a03e72a528c28884b50bf296425667f38dd0aaf1dd17ce89199ffc85271

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
Last-Modified
Tue, 15 Jun 2021 01:25:13 GMT
X-CDN
AKAM
Vary
Accept-Encoding
Content-Type
application/x-javascript;charset=utf-8
Cache-Control
max-age=39159
Connection
keep-alive
Accept-Ranges
bytes
Content-Length
2079
collect
px4.ads.linkedin.com/
Redirect Chain
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1627326317462&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium%...
  • https://www.linkedin.com/px/li_sync?redirect=https%3A%2F%2Fpx.ads.linkedin.com%2Fcollect%3Fv%3D2%26fmt%3Djs%26pid%3D3112012%26time%3D1627326317462%26url%3Dhttps%253A%252F%252Fwww.egain.com%252Freso...
  • https://px.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1627326317462&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium%...
  • https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1627326317462&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium...
0
371 B 		Image
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https://px4.ads.linkedin.com/collect?v=2&fmt=js&pid=3112012&time=1627326317462&url=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium%3Demail%26_hsmi%3D106571487%26_hsenc%3Dp2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw%26utm_content%3D106571487%26utm_source%3Dhs_email&liSync=true&e_ipv6=AQJsHQEX0YW1YAAAAXrkNQWkStPEjtkKpAW1Wdx_2QQsEMIPdPCQ6TpT2ogvPPVWh1vR-Iv6
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
108.174.10.14 , United States, ASN14413 (LINKEDIN, US),
Reverse DNS
108-174-10-14.fwd.linkedin.com
Software
Play /
Resource Hash
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Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Mon, 26 Jul 2021 19:05:18 GMT
nel
{"report_to":"network-errors","max_age":1296000,"success_fraction":0.00066,"failure_fraction":1,"include_subdomains":true}
server
Play
linkedin-action
1
report-to
{"group":"network-errors","max_age":2592000,"endpoints":[{"url":"https://www.linkedin.com/li/rep"}],"include_subdomains":true}
x-li-fabric
prod-lva1
x-li-proto
http/2
x-li-pop
prod-edc2
content-type
application/javascript
content-length
0
x-li-uuid
fTH/HapslRYQHUotOCsAAA==

Redirect headers

date
Mon, 26 Jul 2021 19:05:17 GMT
nel
{"report_to":"network-errors","max_age":1296000,"success_fraction":0.00066,"failure_fraction":1,"include_subdomains":true}
server
Play
linkedin-action
1
report-to
{"group":"network-errors","max_age":2592000,"endpoints":[{"url":"https://www.linkedin.com/li/rep"}],"include_subdomains":true}
x-li-fabric
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location
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x-li-proto
http/2
x-li-pop
prod-edc2
content-length
0
x-li-uuid
i03KC6pslRbgPtkDFSsAAA==
index.php
stats.sa-as.com/ 		95 B
426 B 		Image
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Full URL
https://stats.sa-as.com/index.php?DID=260122&MyPage=undefined&MyID=undefined&MySearch=undefined&TitleTag=Customer%20Service%20Mistakes%20to%20Avoid%20in%202021%20%7C%20eGain&Hst=www.egain.com&width=1600&height=1200&ColDep=24&Lang=en-US&Cook=true&Page=%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F&Reff=&FullPage=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium%3Demail%26_hsmi%3D106571487%26_hsenc%3Dp2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw%26utm_content%3D106571487%26utm_source%3Dhs_email&PMCD=https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email&r=0.8341485231167451
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
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HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
209.128.119.150 , United States, ASN7151 (BAYAREA-AS, US),
Reverse DNS
209-128-119-150.bayarea.net
Software
Apache /
Resource Hash
3eb10792d1f0c7e07e7248273540f1952d9a5a2996f4b5df70ab026cd9f05517
Security Headers
Name Value
Strict-Transport-Security max-age=15552000; includeSubDomains

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:18 GMT
Content-Encoding
gzip
Server
Apache
Vary
Accept-Encoding
P3P
CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"
Connection
close
Strict-Transport-Security
max-age=15552000; includeSubDomains
Content-Type
IMAGE/PNG
Content-Length
102
mem5YaGs126MiZpBA-UN8rsOUuhp.woff2
fonts.gstatic.com/s/opensans/v20/ 		15 KB
15 KB 		Font
General
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https://fonts.gstatic.com/s/opensans/v20/mem5YaGs126MiZpBA-UN8rsOUuhp.woff2
Requested by
Host: fonts.googleapis.com
URL: https://fonts.googleapis.com/css?family=Open+Sans%3A100%2C200%2C300%2C400%2C500%2C600%2C700%2C800%2C900%2C100i%2C200i%2C300i%2C400i%2C500i%2C600i%2C700i%2C800i%2C900i&subset=latin
Protocol
H3-29
Security
QUIC, , AES_128_GCM
Server
2a00:1450:4001:800::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
sffe /
Resource Hash
47300f73d115d5d1586ff7b01cc7319166b160bdad6e54a54ad02ac9312f6426
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

Origin
https://www.egain.com
Referer
https://fonts.googleapis.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

date
Tue, 20 Jul 2021 01:32:50 GMT
x-content-type-options
nosniff
age
581547
content-security-policy-report-only
require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
15188
x-xss-protection
0
last-modified
Tue, 18 May 2021 21:21:56 GMT
server
sffe
content-type
font/woff2
access-control-allow-origin
*
cache-control
public, max-age=31536000
accept-ranges
bytes
timing-allow-origin
*
expires
Wed, 20 Jul 2022 01:32:50 GMT
0
bat.bing.com/action/ 		0
150 B 		Image
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Full URL
https://bat.bing.com/action/0?ti=56380144&Ver=2&mid=86f91453-b781-45e5-b243-1f14fe57cd7d&sid=6a882440ee4411eb93cf8b490673d198&vid=6a883630ee4411eb8784ff5859767e36&vids=1&pi=0&lg=en-US&sw=1600&sh=1200&sc=24&tl=Customer%20Service%20Mistakes%20to%20Avoid%20in%202021%20%7C%20eGain&p=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium%3Demail%26_hsmi%3D106571487%26_hsenc%3Dp2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw%26utm_content%3D106571487%26utm_source%3Dhs_email&r=&lt=2313&evt=pageLoad&msclkid=N&sv=1&rn=969631
Requested by
Host: www.egain.com
URL: https://www.egain.com/resources/customer-service-mistakes-to-avoid/?utm_campaign=Test&utm_medium=email&_hsmi=106571487&_hsenc=p2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw&utm_content=106571487&utm_source=hs_email
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
2620:1ec:c11::200 , United States, ASN8068 (MICROSOFT-CORP-MSN-AS-BLOCK, US),
Reverse DNS
Software
/
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

access-control-allow-origin
*
pragma
no-cache
date
Mon, 26 Jul 2021 19:05:17 GMT
cache-control
no-cache, must-revalidate
x-msedge-ref
Ref A: 7A0CF8EE5FF44F2BAE5D609BE2AAE671 Ref B: FRAEDGE1407 Ref C: 2021-07-26T19:05:17Z
x-cache
CONFIG_NOCACHE
expires
Fri, 01 Jan 1990 00:00:00 GMT
company:(all)
api.kickfire.com/v3/ 		625 B
972 B 		XHR
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https://api.kickfire.com/v3/company:(all)?ip=UELd5IqyAayMaG4wmA%3D%3D&key=036574b8a13c1c85
Requested by
Host: www.egain.com
URL: https://www.egain.com/includes/js/jquery/jquery.js
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_256_GCM
Server
209.128.92.239 , United States, ASN7151 (BAYAREA-AS, US),
Reverse DNS
209-128-92-239.bayarea.net
Software
Apache /
Resource Hash
bcf9ee4d7a7898e588e38ea220552e32dc3abb6b988ccfe6fad48a53e0316f30
Security Headers
Name Value
Strict-Transport-Security max-age=15552000; includeSubDomains

Request headers

Accept
application/json, text/javascript, */*; q=0.01
Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Server
Apache
Strict-Transport-Security
max-age=15552000; includeSubDomains
Access-Control-Allow-Methods
*
Content-Type
application/json; charset=utf-8
Access-Control-Allow-Origin
*
Access-Control-Allow-Headers
Origin, X-Requested-With, Content-Type, Accept
Content-Length
625
egain-docked-chat.js
ebrain.egain.com/system/templates/chat/ Frame 9F77 		53 KB
12 KB 		Script
General
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https://ebrain.egain.com/system/templates/chat/egain-docked-chat.js
Requested by
Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/templates/chat/egain-chat.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.240.48.106 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-44-240-48-106.us-west-2.compute.amazonaws.com
Software
Microsoft-IIS/8.5 /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=2592000
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Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Last-Modified
Sat, 24 Jul 2021 08:47:28 GMT
Server
Microsoft-IIS/8.5
ETag
"01028886880d71:0"
Vary
Accept-Encoding
Connection
keep-alive
Content-Type
application/javascript
Cache-Control
max-age=7200,private
Strict-Transport-Security
max-age=2592000
Accept-Ranges
bytes
Content-Length
11464
getCBHostName.jsp
ebrain.egain.com/system/cb/admin/ 		195 B
587 B 		Script
General
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https://ebrain.egain.com/system/cb/admin/getCBHostName.jsp
Requested by
Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.240.48.106 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-44-240-48-106.us-west-2.compute.amazonaws.com
Software
Microsoft-IIS/8.5 / ARR/3.0
Resource Hash
843d4c26ab79b8ea04917549dc85d3126cd2e1c972377182e009b8ebf25a3e07
Security Headers
Name Value
Strict-Transport-Security max-age=2592000
X-Content-Type-Options nosniff

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36

Response headers

Date
Mon, 26 Jul 2021 19:05:17 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Server
Microsoft-IIS/8.5
X-Powered-By
ARR/3.0
Vary
Accept-Encoding
Strict-Transport-Security
max-age=2592000
Content-Type
application/javascript;charset=UTF-8
Connection
keep-alive
Content-Length
260
checkSession.html
ebrain.egain.com/system/cb/cs/ Frame 62C8 		1 KB
1 KB 		Document
General
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https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com
Requested by
Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.240.48.106 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-44-240-48-106.us-west-2.compute.amazonaws.com
Software
Microsoft-IIS/8.5 / ARR/3.0
Resource Hash
137d7a5cdf8bb4cb16cc06d85672bf949a9a1701a64b53585992667c5667f3d2
Security Headers
Name Value
Strict-Transport-Security max-age=2592000
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Request headers

Host
ebrain.egain.com
Connection
keep-alive
Pragma
no-cache
Cache-Control
no-cache
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Sec-Fetch-Site
same-site
Sec-Fetch-Mode
navigate
Sec-Fetch-Dest
iframe
Referer
https://www.egain.com/
Accept-Encoding
gzip, deflate, br
Accept-Language
en-US
Cookie
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Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Referer
https://www.egain.com/

Response headers

Accept-Ranges
bytes
Cache-Control
max-age=86400,private
Content-Encoding
gzip
Content-Type
text/html
Date
Mon, 26 Jul 2021 19:05:17 GMT
Last-Modified
Wed, 21 Jul 2021 04:05:06 GMT
Server
Microsoft-IIS/8.5
Strict-Transport-Security
max-age=2592000
Vary
Accept-Encoding
X-Content-Type-Options
nosniff
X-Powered-By
ARR/3.0
Content-Length
764
Connection
keep-alive
collect
www.google-analytics.com/g/ 		0
45 B 		Ping
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Full URL
https://www.google-analytics.com/g/collect?v=2&tid=G-P0WWZ4WL9G&gtm=2oe7l1&_p=1144061081&sr=1600x1200&ul=en-us&cid=912977194.1627326317&_s=2&dl=https%3A%2F%2Fwww.egain.com%2Fresources%2Fcustomer-service-mistakes-to-avoid%2F%3Futm_campaign%3DTest%26utm_medium%3Demail%26_hsmi%3D106571487%26_hsenc%3Dp2ANqtz-_eSxyRYro7Vq2tYdvre8jthb71rpn2S2k44CLXLwdjnde4INP5E4MTtNPKSed0rJ_TXXFqFBlVlxMWrZmB5flTPJaTXw%26utm_content%3D106571487%26utm_source%3Dhs_email&dt=Customer%20Service%20Mistakes%20to%20Avoid%20in%202021%20%7C%20eGain&sid=1627326317&sct=1&seg=1&en=page_view&_et=13
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-P0WWZ4WL9G
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:828::200e Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Golfe2 /
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer
https://www.egain.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

pragma
no-cache
date
Mon, 26 Jul 2021 19:05:22 GMT
server
Golfe2
content-type
text/plain
access-control-allow-origin
https://www.egain.com
cache-control
no-cache, no-store, must-revalidate
access-control-allow-credentials
true
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
0
expires
Fri, 01 Jan 1990 00:00:00 GMT
Cookie set checkSession.html
ebrain.egain.com/system/cb/cs/ Frame 15D0 		1 KB
2 KB 		Document
General
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https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com
Requested by
Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.240.48.106 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-44-240-48-106.us-west-2.compute.amazonaws.com
Software
Microsoft-IIS/8.5 / ARR/3.0
Resource Hash
137d7a5cdf8bb4cb16cc06d85672bf949a9a1701a64b53585992667c5667f3d2
Security Headers
Name Value
Strict-Transport-Security max-age=2592000
X-Content-Type-Options nosniff

Request headers

Host
ebrain.egain.com
Connection
keep-alive
Pragma
no-cache
Cache-Control
no-cache
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Sec-Fetch-Site
same-site
Sec-Fetch-Mode
navigate
Sec-Fetch-Dest
iframe
Referer
https://www.egain.com/
Accept-Encoding
gzip, deflate, br
Accept-Language
en-US
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Referer
https://www.egain.com/

Response headers

Accept-Ranges
bytes
Cache-Control
max-age=86400,private
Cache-control
no-cache="set-cookie"
Content-Encoding
gzip
Content-Type
text/html
Date
Mon, 26 Jul 2021 19:05:23 GMT
Last-Modified
Wed, 21 Jul 2021 04:05:06 GMT
Server
Microsoft-IIS/8.5
Set-Cookie
AWSELB=A7CDA3ED06A441C6BC798CF87A5780D9DBA3676853C0065CDBE3E583D10AF81A95EAAA7501BA205765E4F981C67AD65B5667B8261A2C26D3C126BE886729AED4CF1085A95F;PATH=/ AWSELBCORS=A7CDA3ED06A441C6BC798CF87A5780D9DBA3676853C0065CDBE3E583D10AF81A95EAAA7501BA205765E4F981C67AD65B5667B8261A2C26D3C126BE886729AED4CF1085A95F;PATH=/;SECURE;SAMESITE=None
Strict-Transport-Security
max-age=2592000
Vary
Accept-Encoding
X-Content-Type-Options
nosniff
X-Powered-By
ARR/3.0
Content-Length
764
Connection
keep-alive
Cookie set checkSession.html
ebrain.egain.com/system/cb/cs/ Frame DBF9 		1 KB
2 KB 		Document
General
Check archive.org
Download Go to
Full URL
https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com
Requested by
Host: ebrain.egain.com
URL: https://ebrain.egain.com/system/cb/admin/js/allow_cobrowse.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.240.48.106 Boardman, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-44-240-48-106.us-west-2.compute.amazonaws.com
Software
Microsoft-IIS/8.5 / ARR/3.0
Resource Hash
137d7a5cdf8bb4cb16cc06d85672bf949a9a1701a64b53585992667c5667f3d2
Security Headers
Name Value
Strict-Transport-Security max-age=2592000
X-Content-Type-Options nosniff

Request headers

Host
ebrain.egain.com
Connection
keep-alive
Pragma
no-cache
Cache-Control
no-cache
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Sec-Fetch-Site
same-site
Sec-Fetch-Mode
navigate
Sec-Fetch-Dest
iframe
Referer
https://www.egain.com/
Accept-Encoding
gzip, deflate, br
Accept-Language
en-US
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.72 Safari/537.36
Referer
https://www.egain.com/

Response headers

Accept-Ranges
bytes
Cache-Control
max-age=86400,private
Cache-control
no-cache="set-cookie"
Content-Encoding
gzip
Content-Type
text/html
Date
Mon, 26 Jul 2021 19:05:28 GMT
Last-Modified
Wed, 21 Jul 2021 04:05:06 GMT
Server
Microsoft-IIS/8.5
Set-Cookie
AWSELB=A7CDA3ED06A441C6BC798CF87A5780D9DBA3676853C0065CDBE3E583D10AF81A95EAAA7501BA205765E4F981C67AD65B5667B8261A2C26D3C126BE886729AED4CF1085A95F;PATH=/ AWSELBCORS=A7CDA3ED06A441C6BC798CF87A5780D9DBA3676853C0065CDBE3E583D10AF81A95EAAA7501BA205765E4F981C67AD65B5667B8261A2C26D3C126BE886729AED4CF1085A95F;PATH=/;SECURE;SAMESITE=None
Strict-Transport-Security
max-age=2592000
Vary
Accept-Encoding
X-Content-Type-Options
nosniff
X-Powered-By
ARR/3.0
Content-Length
764
Connection
keep-alive

Verdicts & Comments Add Verdict or Comment

184 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| 1 object| 2 object| 3 object| onbeforexrselect object| ontransitionrun object| ontransitionstart object| ontransitioncancel object| cookieStore function| showDirectoryPicker function| showOpenFilePicker function| showSaveFilePicker boolean| originAgentCluster object| trustedTypes boolean| crossOriginIsolated object| cnArgs undefined| $ function| jQuery undefined| RS_CacheGS undefined| RS_CacheGS_queue undefined| RS_Cache_define object| punchgs object| _gsScope undefined| GreenSockGlobals undefined| _gsQueue undefined| _gsDefine string| sticky_header_style function| setREVStartSize function| gtag object| dataLayer function| getParam function| getExpiryRecord function| addGclid string| EG_ACT_ID object| uetq string| pfHeaderImgUrl string| pfHeaderTagline string| pfdisableClickToDel string| pfImagesSize string| pfImageDisplayStyle string| pfEncodeImages string| pfDisableEmail string| pfDisablePDF string| pfDisablePrint string| pfCustomCSS string| pfPlatform object| google_tag_manager object| commonUtils object| analytics object| exTracker function| toCdnUrl function| persistComputedStylesAndRect function| toAbsoluteUrl object| messageBus string| PF_VERSION object| pfMod object| priFri object| kickfireGTM object| google_tag_data object| gaGlobal string| GoogleAnalyticsObject function| ga function| EventEmitter object| eventie function| imagesLoaded function| oceanwpAutoLightbox function| oceanwpInitLightbox function| $j object| oceanwpLocalize function| oceanwpCustomSelects function| oceanwpDropDownMobile function| oceanwpDropDownSearch function| oceanwpInitFitVids function| oceanwpFixedFooter function| oceanwpFullScreenMenu function| oceanwpFullScreenMobile function| oceanwpHeaderReplaceSearch function| oceanwpHeaderSearchForm function| oceanwpInfiniteScrollInit function| oceanwpMasonryGrids function| oceanwpInitMatchHeight function| oceanwpMegaMenu function| oceanwpNavNoClick function| oceanwpOverlaySearch function| oceanwpParallaxFooter function| oceanwpScrollEffect function| oceanwpGetAdminbarHeight function| oceanwpGetTopbarHeight function| oceanwpGetStickyHeaderHeight function| oceanwpScrollTop function| oceanwpMobileMenu function| oceanwpInitCarousel function| oceanwpSuperFish function| oceanwpVerticalHeader object| $window number| $lastWindowWidth number| $lastWindowHeight function| Cookies function| jQueryBridget function| EvEmitter function| getSize function| matchesSelector object| fizzyUIUtils function| Outlayer function| Isotope function| Masonry object| jQuery112409147253546047132 function| SmoothScroll function| heateorSssLoadEvent string| heateorSssSharingAjaxUrl string| heateorSssCloseIconPath string| heateorSssPluginIconPath number| heateorSssHorizontalSharingCountEnable number| heateorSssVerticalSharingCountEnable number| heateorSssSharingOffset number| heateorSssMobileStickySharingEnabled string| heateorSssCopyLinkMessage object| heateorSssUrlCountFetched string| heateorSssSharesText string| heateorSssShareText function| heateorSssPopup string| heateorSssWhatsappShareAPI function| UET function| UET_init function| UET_push object| gaplugins object| gaData function| heateorSssCallAjax function| heateorSssGetScript function| heateorSssDetermineWhatsappShareAPI function| heateorSssMoreSharingPopup function| heateorSssFilterSharing object| heateorSssFacebookTargetUrls function| heateorSssGetSharingCounts function| heateorSssFetchFacebookShares function| heateorSssFBShareJSONCall function| heateorSssSaveFacebookShares function| heateorSssCalculateApproxCount function| heateorSssCalculateActualCount function| heateorSssCapitaliseFirstLetter function| heateorSssHideSharing function| ClipboardJS function| GooglemKTybQhCsO function| google_trackConversion object| GooglebQhCsO object| EGAINCLOUD function| eGOFRPatternStore object| EG_CALL_Q object| megamenu object| intlTelInputGlobals object| Mailcheck object| wpforms object| wpforms_settings object| egainDockChatParam string| domain string| pageName object| egainDockChat string| agentUnavailableRedirectURL undefined| customDockButton undefined| domainRegex undefined| _getDomain undefined| botPattern undefined| re undefined| userAgent undefined| chatLaunched undefined| launchElement function| launchScript function| resizeChatWindow function| isMobile function| createBackdrop string| _linkedin_partner_id object| _linkedin_data_partner_ids number| DID function| lintrk boolean| _already_called_lintrk function| VSCapture function| VSLT undefined| pagename undefined| MyPageName undefined| MyID undefined| MySearch object| sniffer function| onYouTubeIframeAPIReady object| eGain

12 Cookies

Domain/Path Name / Value
.egain.com/ Name: _uetvid
Value: 6a883630ee4411eb8784ff5859767e36
www.egain.com/ Name: _wpfuuid
Value: 2e66470e-97b6-441e-9b3d-fb656ec43e90
www.egain.com/ Name: EG-S-ID
Value: B69208610a-0726-49b7-83e6-9d3164b70e85
.egain.com/ Name: _gat_gtag_UA_15835029_4
Value: 1
.egain.com/ Name: _gcl_au
Value: 1.1.519509465.1627326317
.egain.com/ Name: _ga_P0WWZ4WL9G
Value: GS1.1.1627326317.1.1.1627326317.0
.egain.com/ Name: _gid
Value: GA1.2.814923468.1627326317
.egain.com/ Name: _gat_UA-15835029-4
Value: 1
.egain.com/ Name: _uetsid
Value: 6a882440ee4411eb93cf8b490673d198
.egain.com/ Name: _ga
Value: GA1.2.912977194.1627326317
www.egain.com/ Name: EG-U-ID
Value: A834d3c7da-223f-4517-8f74-e98cb06859d3
www.egain.com/ Name: kickfire_api_session_cookie
Value: 1

6 Console Messages

Source Level URL
Text
console-api debug URL: https://i6.t.hubspotemail.net/e2t/tc/VWszdf6DczysW9lcgLS8rPDCKW54fY-N4lQPyGN4dVQcr3p_9rV1-WJV7CgRf5V-ktFM3Xs-gfW7-yn_Y5-tss9W8DGX-j3pKkqWW72Qwwq109QT_W8qW6ks3tbmt6W34N1dS5YYC-kLczTd2zBV_W2QQlg_4pmhKyW84_Hw_8N2xgLW8kl9RN4_Dyc8VHQtLw8JZWv5W7VSn571pbRgyVcV36P6zThfyVwV_2-3R8NcPW2g7BN11ssSM1W4Mnx-S3VXT9TW5gdyhn3qS2CcW7Ny1gN3KBSWhW20bhyt45tfHFW2G5jwz82ZX3wW4yvmrr77FjpCW6lh0kT5x12ccW4-7krk2w9R1TW18P0xT9jsmwnW7t1s-B8yCkdCW1ksLtj6VJPXC34mC1(Line 13)
Message:
toS
console-api log URL: https://www.egain.com/includes/js/jquery/jquery-migrate.min.js(Line 2)
Message:
JQMIGRATE: Migrate is installed, version 1.4.1
console-api log URL: https://ebrain.egain.com/system/templates/chat/egain-docked-chat.js(Line 1)
Message:
Storage is not supported.
console-api log URL: https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com(Line 20)
Message:
Cobrowse: Failed to access sessionStorage
console-api log URL: https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com(Line 20)
Message:
Cobrowse: Failed to access sessionStorage
console-api log URL: https://ebrain.egain.com/system/cb/cs/checkSession.html?wsname=https://www.egain.com(Line 20)
Message:
Cobrowse: Failed to access sessionStorage

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

analytics.analytics-egain.com
api.kickfire.com
bat.bing.com
cdn.printfriendly.com
ebrain.egain.com
egain.com
fonts.googleapis.com
fonts.gstatic.com
googleads.g.doubleclick.net
hd.egain.com
i6.t.hubspotemail.net
key-cdn.printfriendly.com
px.ads.linkedin.com
px4.ads.linkedin.com
snap.licdn.com
stats.g.doubleclick.net
stats.sa-as.com
ws.zoominfo.com
www.egain.com
www.google-analytics.com
www.google.com
www.google.de
www.googleadservices.com
www.googletagmanager.com
www.linkedin.com
108.174.10.14
13.224.111.129
13.82.107.234
142.250.186.130
209.128.119.150
209.128.92.239
2606:4700::6810:a852
2606:4700::6812:a405
2620:119:50e4:101::6cae:b55
2620:1ec:21::14
2620:1ec:c11::200
2a00:1450:4001:800::2003
2a00:1450:4001:80f::2003
2a00:1450:4001:813::2004
2a00:1450:4001:828::2004
2a00:1450:4001:828::2008
2a00:1450:4001:828::200e
2a00:1450:4001:82b::2008
2a00:1450:4001:831::2002
2a00:1450:4001:831::200a
2a00:1450:400c:c08::9d
2a02:26f0:6c00:296::25ea
2a02:6ea0:c700::10
44.240.48.106
54.77.100.253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