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In The Chat is now Pega

Read our news here and join us at PegaWorld to see our unified technology in
action!

 * Solutions
   * ITC for Contact Centers
   * ITC for Banks
   * ITC for Retail
   * ITC for Insurance
   * ITC for Hospitality
   * ITC for Schools
   * ITC for Sales
 * Channels
   * Supported Channels
   * Apple Business Chat
   * Facebook Messenger
   * Social Media
   * SMS
   * Live Chat
   * Email
 * Platform
   * Platform Overview
   * Platform Capabilities
   * Chatbots
   * Why ITC?
 * Resources
   * Blog
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 * About Us
   * About Us
   * Events
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 * Contact
   * Contact
   * Get a Demo
   * Become a Partner
   * Get a Quote


BRILLIANT DIGITAL CUSTOMER SERVICE IS HERE.

Watch Video
Get a Demo


FIND OUT WHY SOME OF THE WORLD'S LEADING BRANDS CHOOSE INTHECHAT.




THE BENEFITS ITC DELIVERS TO YOUR BRAND:


SUPERIOR CUSTOMER EXPERIENCE

Stop restricting how your customers communicate with you. Connect with customers
on their channel of choice and deliver consistent customer experience across all
channels.


CUSTOMER ENGAGEMENT

ITC enables your company to quickly and effectively engage consumers on social
channels to improve sales, customer service, and brand engagement.


IMPROVED AGENT EXPERIENCE

Channel consolidation benefits your customers and your agents, who will be
thrilled to have all their channels in one window that handles all communication
types the same, regardless of channel.


CHATBOT AND NLP INTEGRATION 

Increasingly, consumers expect immediate answers to their questions, and
chatbots delight customers by exceeding these expectations – driving up NPS &
CSATs.

Learn more about ITC's features


CHANNELS SUPPORTED BY ITC:




ITC DELIVERS CUSTOMER EXPERIENCE EXCELLENCE FOR:

Contact Centers
Banking and Finance
Colleges & Universities
eCommerce
Sales
Hospitality


ITC NEWS AND CX TIPS:


How should hospitality prepare for the coming downturn (whenever it happens)?
In a period of turbulent and uncertain economic outlook, there is growing
concern about whether the hospitality industry should be[...]
Read More 

Hospitality and Travel Digital Case Studies
This is the second post in our three-part series on digital trends in the travel
and hospitality sector. In our[...]
Read More 

Infographic: Travel and Hospitality 2019 Digital Trends
It's May, which means that Spring is well and truly here, which means the summer
travel season is just around[...]
Read More 


SIMPLY CLICK TO LEARN MORE ABOUT HOW ITC'S DIGITAL DESKTOP CAN WORK FOR YOU.


Request a Demo


© IN THE CHAT. ALL RIGHTS RESERVED
WATERLOO: 609 KUMPF DRIVE, WATERLOO, ON  |  519.954.8591
TORONTO: 33 BLOOR ST EAST, TORONTO, ON



Platform

Overview

Capabilities

Channels

Chatbots

Why ITC?




About

About ITC

Events

Contact Us

Careers




Resources

Blog

Education

Use Cases