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Submission: On June 13 via manual from IN — Scanned from NL
Effective URL: https://www.cm.com/
Submission: On June 13 via manual from IN — Scanned from NL
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<form class="s-cookie-popup__buttons-wrapper"><input name="policy" type="hidden" checked="checked" value="policyAds"> <button type="button" href="" class="s-button s-button--tertiary s-cookie-popup__button s-cookie-popup__button--edit"> Edit
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SETTING NEW STANDARDS IN CUSTOMER EXPERIENCE•
INSTANTLY CONNECT WITH YOUR CUSTOMERS AND OUTPERFORM THEIR GROWING EXPECTATIONS
WITH OUR CONVERSATIONAL SOFTWARE.
Get StartedAnnual Report 2021
TRUSTED BY COMPANIES WORLDWIDE
OPTIMIZE THE ENTIRE MOBILE CUSTOMER JOURNEY
Research shows that 86% of customers are willing to pay more for a great
experience. Our software enables you to perfect your customers' experience on
their favorite channels. From the first message to the latest conversion, we've
got you covered, regardless of your industry.
Show Industry Solutions
CREATE PERSONAL EXPERIENCES THAT LAST
1. ENGAGE WITH CUSTOMERS
2. REACH YOUR AUDIENCE
3. AUTOMATE CUSTOMER CONTACT
4. PERSONALIZE YOUR MESSAGE
5. MONETIZE CONVERSATIONS
ENGAGE WITH CUSTOMERS
Make it easy for your customers to get the best service across channels.
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REACH YOUR AUDIENCE
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AUTOMATE CUSTOMER CONTACT
Empower your customers to get personalized service experiences whenever they
want.
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PERSONALIZE YOUR MESSAGE
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MONETIZE CONVERSATIONS
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#1 SOFTWARE SUITE FOR CONVERSATIONAL COMMERCE
Founded in 1999
More than 20 years of experience
Global Focus
Local presence in 23 countries
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Listed at Euronext Amsterdam
RECOGNIZED AND ACCREDITED BY
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software. Sign up today and turn those happy returning customers into brand
ambassadors.
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LATEST ARTICLES
Jun 02, 2022 • SMS
WHY SMS IS JUST AS RELEVANT AS EVER
When the first text was sent in December 1992, no-one would have predicted how
popular SMS would become. In 1993, Nokia introduced its first mobile phone with
an SMS feature, but owning a mobile phone was still relatively unusual. Fast
forward through the next decade and SMS’s popularity exploded, with the lack of
full keyboards on the handsets of the time being overcome with linguistic
innovations such as ‘textspeak’.
Jun 02, 2022 • Instant Messaging
CHAT APPS - CHOOSING BETWEEN MESSAGING CHANNELS
There’s a plethora of messaging apps and mobile communication channels available
worldwide. Various apps exist, native applications are growing and also standard
SMS text messages are still widely in use. In what channel should you invest
your resources?
May 31, 2022 • Events
7 REASONS WHY THE FUTURE OF EVENTS IS CASHLESS
Everyone who has ever been to a festival is probably familiar with tokens, it’s
part of festival heritage. Traditionally, event organizers used plastic token
systems to help reduce the burden of moving cash around and create standardized
pricing models. But welcome to 2022. Almost all event visitors are Gen Z and
Millennials, who are used to paying with their cards everywhere they go. So why
not at events? Here are 7 ways in which you can benefit from making your events
completely cashless.
May 31, 2022 • Marketing
HOW MUCH DATA ARE YOU MISSING?
According to IDC’s State of Data Science and Analytics report, data is becoming
increasingly critical to success in the digital economy. This is particularly
true for the retail & eCommerce industry, where attribution data is one of the
most vital components of maximizing customer journeys. This data allows
businesses to attribute revenue generated to paid marketing efforts by opening
data driving insights across various customer touchpoints, including paid
search, display, email, social media, organic search, and referrals.
May 18, 2022 • Customer Experience
THE FUTURE OF CUSTOMER SERVICE STARTS WITH MULTIDISCIPLINARY TEAMS
86% of consumers say that good customer service can take them from one-time
buyers to brand advocates. While great customer service is an essential focus of
any successful brand — forward-thinking companies are forming customer-focused
multidisciplinary teams to help create exceptional customer experiences.
May 10, 2022 • RCS
RCS VS. SMS MESSAGING: A COMPARISON
Thanks to its rich content and other interactive features, RCS messaging is
taking the SMS marketing world by storm. But what is the difference between RCS
and SMS? Today, we’ll compare RCS vs. SMS for use in your mobile marketing
campaigns.
May 08, 2022 • WhatsApp
A STARTER GUIDE TO WHATSAPP MESSAGE TEMPLATES & BUTTONS
WhatsApp Business message templates are specific message formats that businesses
use to send out notifications, alerts, and customer care messages to people who
have opted-in to receive messages. These may include appointment reminders,
shipping information, issue resolutions, payment update, and they can be
enriched with interactive buttons. Here’s what you need to know about this
platform.
Apr 28, 2022 • WhatsApp
BOOST YOUR SALES WITH WHATSAPP BUSINESS PRODUCT MESSAGES
Looking for a new way to boost your sales? Want to showcase your products and
services on one of the most popular messaging channels today? You might already
use WhatsApp Business to engage with your customers, but did you know that you
can also use WhatsApp to boost your sales? Let's take a look at how to optimize
your WhatsApp Business usage with Product Messages.
Apr 14, 2022 • Events
6 WAYS HOW AN EVENT APP CAN BOOST YOUR COVID COME-BACK
This summer the online experience for many festivalgoers will be better than
ever. Namely, many event businesses have discovered the benefits of digital
transformation, which was fast-tracked thanks to the fast-thinking required by
event organizers during a period of lockdowns and restrictions. The lessons of
these 2 years have also prompted CM.com to develop its event app, created by
Appmiral, to ensure that it better meets the needs of the industry. In this
article, we'll give you an overview of how using a mobile festival app can help
you take advantage of digitalization. Get ready to fast-track your bounce-back
strategy: 6 ways to boost your Covid comeback.
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