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Effective URL: https://www.webhelpdesk.com/
Submission Tags: tranco_l324
Submission: On November 21 via api from DE — Scanned from DE
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* SolarWinds.com * Contact Us * * Toggle navigation * Features * WEB HELP DESK PRODUCT OVERVIEW Affordable help desk ticketing and asset management software View Product Info Features * IT Asset Management * Incident Tracking & Management * Ticket Management System * Service Request Management * Software License Management * Remote Support Integration * Help Desk Reporting * IT Ticket Tracking * Workflow Task Management * View All Features * Help Desk SLA Management * Knowledge Base Management * Time and Billing Management * Ticketing System * Change Management Software * Help Desk Customer Service * Hardware Inventory Management * Trouble Ticket Management * Knowledge Management * Incident Reporting Software View Product Info Web Help Desk – an industry favorite that makes ticket management easy. Powerful, simple and affordable help desk software that can get the job done. Get started today with a free trial * SOLUTIONS Web Help Desk Solutions * ITIL Software * Accessibility and Technology * Communication and Alerting * Help Desk Remote Support Software * Supervision and Management * Education Help Desk Software * Enterprise Help Desk Software * Government Customer Support Software * Healthcare Customer Service Software * Small Business Help Desk Software * Explore the Small Business Hub Help Desk Essentials: Web Help Desk & Dameware Remote Support Integrated to help streamline help desk and IT remote support tasks. Learn More * RESOURCES Web Help Desk Resources * Datasheet * Tech Demo * What's New * Getting Started Guide * System Requirements * Technical Documentation Educational Resources * Videos * Webcasts Looking for an ITIL-ready, SaaS-based service experience? Try SolarWinds Service Desk for more functionality in asset and service management. Learn More * PRICING Web Help Desk Pricing * Pricing / FAQs * Get a Quote * Buy Online * Upgrade and Add Seats Web Help Desk makes help desk ticket management easy. Simplify service management with unified ticketing, asset, knowledge, and change management. Buy Now * FREE TRIALS * ONLINE DEMO * GET A QUOTE * Features * WEB HELP DESK * IT Asset Management * Incident Tracking & Management * Ticket Management System * Service Request Management * Software License Management * Remote Support Integration * Help Desk Reporting * IT Ticket Tracking * Workflow Task Management * View All Features * Help Desk SLA Management * Knowledge Base Management * Time and Billing Management * Ticketing System * Change Management Software * Help Desk Customer Service * Hardware Inventory Management * Trouble Ticket Management * Knowledge Management * Incident Reporting Software * SOLUTIONS * Web Help Desk Solutions * ITIL Software * Accessibility and Technology * Communication and Alerting * Help Desk Remote Support Software * Supervision and Management * Education Help Desk Software * Enterprise Help Desk Software * Government Customer Support Software * Healthcare Customer Service Software * Small Business Help Desk Software * Explore the Small Business Hub * RESOURCES * Web Help Desk Resources * Datasheet * Tech Demo * What's New * Getting Started Guide * System Requirements * Technical Documentation * Educational Resources * Videos * Webcasts * PRICING * Web Help Desk Pricing * Pricing / FAQs * Get a Quote * Buy Online * Upgrade and Add Seats * FREE TRIALS * ONLINE DEMO * GET A QUOTE * POWERFUL, SIMPLE AND AFFORDABLE HELP DESK SOFTWARE THAT CAN GET THE JOB DONE. Web Help Desk DOWNLOAD FREE TRIAL DOWNLOAD FREE TRIAL BUY NOW BUY NOW UNLOCK POWERFUL WORKFLOWS, AUTOMATION AND REPORTING. Service Desk START FREE TRIAL START FREE TRIAL 1. 2. FEATURES TICKETING MANAGEMENT LEARN MORE INCIDENT TRACKING LEARN MORE ASSET MANAGEMENT LEARN MORE KNOWLEDGE BASE LEARN MORE CHANGE MANAGEMENT LEARN MORE View All Features 1. 2. 3. 4. 5. Two IT Service Management options to fit your needs. ON-PREMISES SOLUTION Web Help Desk * Simplified IT help desk processes from service request creation to resolution * Automated ticketing management with rule-based routing and escalation, real-time tracking, and alerts * IT asset management for tracking and managing the lifecycle of hardware and software assets * Built-in knowledge base for self-resolution of issues, and automation of change management BUY NOW DOWNLOAD FREE TRIAL EMAIL LINK TO FREE TRIAL Fully Functional for 14 Days Learn More CLOUD-BASED SOLUTION Service Desk * Full ITIL suite for incident, problem, change, and release management. * Service catalog to streamline workflows and automate repetitive service requests. * Cutting-edge UI and continuous release cycle to ensure the most up-to-date experience. * AI-powered suggestions encourage self-service and quickly connect users to their needs. START FREE TRIAL START FREE TRIAL Fully Functional for 30 Days Learn More SOLARWINDS ITSM SOLUTIONS ARE AN INDUSTRY FAVORITE. HANDS DOWN. Every time someone interacts with SolarWinds Service Desk for the first time, they are surprised at how easy it is. Chris Comerford CIO Adler Planetarium Web Help Desk’s abilities surrounding ticket automation and routing, the approval process, internal tickets, and parent/child ticketing, have all contributed to greater efficiencies. Ryan Calhoun Help Desk Technician Central Florida Expressway Authority When your company grows in size the problems grow to, keep them in line with SolarWinds Service Desk, a truly easy to use and implement and low learning curvature. Keep records of the most requested issue, verify the ticket status in real time, and all the KPI used in ITIL in order to improve customer satisfaction. Ivan O. IT Administrator Truck-lite Puebla Our previous system was very limited...it didn’t always work. Web Help Desk is an improvement in every feature when compared to our previous system, including alerts/notifications, enforcement of SLAs, detailed emails to techs, and we love the pop-up notifications based on the Report Type selected by clients. Help Desk Manager SolarWinds Service Desk is acting as a multiple solution platform for us. We’ve gone from six different platforms to one. It brings our departments much closer together. Gilad Vinitsky CTO The BLOC Prior to using of SolarWinds Web Help Desk, we would only use email to receive support requests. Almost all the time requests would get lost in the clutter. Now, we can see an exact number of open tickets at any given time. It’s so great, our other non-IT support departments have begun using Web Help Desk to keep them on track and on time. IT Systems Administrator Non Profit Every time someone interacts with SolarWinds Service Desk for the first time, they are surprised at how easy it is. Chris Comerford CIO Adler Planetarium Web Help Desk’s abilities surrounding ticket automation and routing, the approval process, internal tickets, and parent/child ticketing, have all contributed to greater efficiencies. Ryan Calhoun Help Desk Technician Central Florida Expressway Authority When your company grows in size the problems grow to, keep them in line with SolarWinds Service Desk, a truly easy to use and implement and low learning curvature. Keep records of the most requested issue, verify the ticket status in real time, and all the KPI used in ITIL in order to improve customer satisfaction. Ivan O. IT Administrator Truck-lite Puebla Our previous system was very limited...it didn’t always work. Web Help Desk is an improvement in every feature when compared to our previous system, including alerts/notifications, enforcement of SLAs, detailed emails to techs, and we love the pop-up notifications based on the Report Type selected by clients. Help Desk Manager SolarWinds Service Desk is acting as a multiple solution platform for us. We’ve gone from six different platforms to one. It brings our departments much closer together. Gilad Vinitsky CTO The BLOC Prior to using of SolarWinds Web Help Desk, we would only use email to receive support requests. Almost all the time requests would get lost in the clutter. Now, we can see an exact number of open tickets at any given time. It’s so great, our other non-IT support departments have begun using Web Help Desk to keep them on track and on time. IT Systems Administrator Non Profit Every time someone interacts with SolarWinds Service Desk for the first time, they are surprised at how easy it is. Chris Comerford CIO Adler Planetarium Web Help Desk’s abilities surrounding ticket automation and routing, the approval process, internal tickets, and parent/child ticketing, have all contributed to greater efficiencies. Ryan Calhoun Help Desk Technician Central Florida Expressway Authority When your company grows in size the problems grow to, keep them in line with SolarWinds Service Desk, a truly easy to use and implement and low learning curvature. Keep records of the most requested issue, verify the ticket status in real time, and all the KPI used in ITIL in order to improve customer satisfaction. Ivan O. IT Administrator Truck-lite Puebla GET IN TOUCH +1-877-943-0008 sales@webhelpdesk.com DOWNLOAD * On-Premises Edition * Cloud Edition * Free Help Desk Software * Free Ticketing System INDUSTRY * Education * Healthcare * Government * Enterprise * Small Business SUPPORT * Test Drive Demo * Quote Request * Resources * Documentation * System Requirements * Promo Codes COMPANY * About SolarWinds * Contact Us * Customer Portal * GDPR Resource Center * COVID-19 Resources * Legal Documents * Privacy * California Privacy Rights * Security Information * Documentation & Uninstall Information © 2021 SolarWinds Worldwide, LLC. All rights reserved. Close {{STATIC CONTENT}} {{CAPTION_TITLE}} {{CAPTION_CONTENT}} {{TITLE}} SOLARWINDS PRIVACY PREFERENCE CENTER When you visit any SolarWinds website, we may store or retrieve information on your browser, mostly in the form of cookies. 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