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 * Features
    * WEB HELP DESK
   
   PRODUCT OVERVIEW
   
   Affordable help desk ticketing and asset management software
   View Product Info
   
   Features
   
    * IT Asset Management
    * Incident Tracking & Management
    * Ticket Management System
    * Service Request Management
    * Software License Management
    * Remote Support Integration
    * Help Desk Reporting
    * IT Ticket Tracking
    * Workflow Task Management
    * View All Features
   
    * Help Desk SLA Management
    * Knowledge Base Management
    * Time and Billing Management
    * Ticketing System
    * Change Management Software
    * Help Desk Customer Service
    * Hardware Inventory Management
    * Trouble Ticket Management
    * Knowledge Management
    * Incident Reporting Software
   
   View Product Info
   Web Help Desk – an industry favorite that makes ticket management easy.
   
   Powerful, simple and affordable help desk software that can get the job done.
   
   Get started today with a free trial
   
 * SOLUTIONS
   
   Web Help Desk Solutions
   
    * ITIL Software
    * Accessibility and Technology
    * Communication and Alerting
    * Help Desk Remote Support Software
    * Supervision and Management
    * Education Help Desk Software
    * Enterprise Help Desk Software
    * Government Customer Support Software
    * Healthcare Customer Service Software
    * Small Business Help Desk Software
   
    * Explore the Small Business Hub
   
   Help Desk Essentials: Web Help Desk & Dameware Remote Support
   
   Integrated to help streamline help desk and IT remote support tasks.
   
   Learn More
 * RESOURCES
   
   Web Help Desk Resources
   
    * Datasheet
    * Tech Demo
    * What's New
    * Getting Started Guide
    * System Requirements
    * Technical Documentation
   
   Educational Resources
   
    * Videos
    * Webcasts
   
   
   
   Looking for an ITIL-ready, SaaS-based service experience?
   
   Try SolarWinds Service Desk for more functionality in asset and service
   management.
   
   Learn More
 * PRICING
   
   Web Help Desk Pricing
   
    * Pricing / FAQs
    * Get a Quote
    * Buy Online
    * Upgrade and Add Seats
   
   
   
   
   
   Web Help Desk makes help desk ticket management easy.
   
   Simplify service management with unified ticketing, asset, knowledge, and
   change management.
   
   Buy Now
 * FREE TRIALS

 * ONLINE DEMO
 * GET A QUOTE


 * Features
   * WEB HELP DESK
     * IT Asset Management
     * Incident Tracking & Management
     * Ticket Management System
     * Service Request Management
     * Software License Management
     * Remote Support Integration
     * Help Desk Reporting
     * IT Ticket Tracking
     * Workflow Task Management
     * View All Features
     * Help Desk SLA Management
     * Knowledge Base Management
     * Time and Billing Management
     * Ticketing System
     * Change Management Software
     * Help Desk Customer Service
     * Hardware Inventory Management
     * Trouble Ticket Management
     * Knowledge Management
     * Incident Reporting Software
 * SOLUTIONS
   * Web Help Desk Solutions
     * ITIL Software
     * Accessibility and Technology
     * Communication and Alerting
     * Help Desk Remote Support Software
     * Supervision and Management
     * Education Help Desk Software
     * Enterprise Help Desk Software
     * Government Customer Support Software
     * Healthcare Customer Service Software
     * Small Business Help Desk Software
     * Explore the Small Business Hub
 * RESOURCES
   * Web Help Desk Resources
     * Datasheet
     * Tech Demo
     * What's New
     * Getting Started Guide
     * System Requirements
     * Technical Documentation
   * Educational Resources
     * Videos
     * Webcasts
 * PRICING
   * Web Help Desk Pricing
     * Pricing / FAQs
     * Get a Quote
     * Buy Online
     * Upgrade and Add Seats
 * FREE TRIALS
 * ONLINE DEMO
 * GET A QUOTE
 * 




POWERFUL, SIMPLE AND AFFORDABLE
HELP DESK SOFTWARE THAT CAN
GET THE JOB DONE.

Web Help Desk
DOWNLOAD FREE TRIAL DOWNLOAD FREE TRIAL
BUY NOW BUY NOW


UNLOCK POWERFUL WORKFLOWS,
AUTOMATION AND REPORTING.

Service Desk
START FREE TRIAL START FREE TRIAL

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FEATURES

TICKETING MANAGEMENT

LEARN MORE



INCIDENT TRACKING

LEARN MORE



ASSET MANAGEMENT

LEARN MORE



KNOWLEDGE BASE

LEARN MORE



CHANGE MANAGEMENT

LEARN MORE

View All Features
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Two IT Service Management options to fit your needs.

ON-PREMISES SOLUTION
Web Help Desk
 * Simplified IT help desk processes from service request creation to resolution
 * Automated ticketing management with rule-based routing and escalation,
   real-time tracking, and alerts
 * IT asset management for tracking and managing the lifecycle of hardware and
   software assets
 * Built-in knowledge base for self-resolution of issues, and automation of
   change management

BUY NOW
DOWNLOAD FREE TRIAL EMAIL LINK TO FREE TRIAL Fully Functional for 14 Days
Learn More
CLOUD-BASED SOLUTION
Service Desk
 * Full ITIL suite for incident, problem, change, and release management.
 * Service catalog to streamline workflows and automate repetitive service
   requests.
 * Cutting-edge UI and continuous release cycle to ensure the most up-to-date
   experience.
 * AI-powered suggestions encourage self-service and quickly connect users to
   their needs.

START FREE TRIAL START FREE TRIAL Fully Functional for 30 Days
Learn More


SOLARWINDS ITSM SOLUTIONS ARE AN INDUSTRY FAVORITE. HANDS DOWN.

Every time someone interacts with SolarWinds Service Desk for the first time,
they are surprised at how easy it is.

Chris Comerford
CIO
Adler Planetarium

Web Help Desk’s abilities surrounding ticket automation and routing, the
approval process, internal tickets, and parent/child ticketing, have all
contributed to greater efficiencies.

Ryan Calhoun
Help Desk Technician
Central Florida Expressway Authority

When your company grows in size the problems grow to, keep them in line with
SolarWinds Service Desk, a truly easy to use and implement and low learning
curvature. Keep records of the most requested issue, verify the ticket status in
real time, and all the KPI used in ITIL in order to improve customer
satisfaction.

Ivan O.
IT Administrator
Truck-lite Puebla

Our previous system was very limited...it didn’t always work. Web Help Desk is
an improvement in every feature when compared to our previous system, including
alerts/notifications, enforcement of SLAs, detailed emails to techs, and we love
the pop-up notifications based on the Report Type selected by clients.

Help Desk Manager



SolarWinds Service Desk is acting as a multiple solution platform for us. We’ve
gone from six different platforms to one. It brings our departments much closer
together.

Gilad Vinitsky
CTO
The BLOC

Prior to using of SolarWinds Web Help Desk, we would only use email to receive
support requests. Almost all the time requests would get lost in the clutter.
Now, we can see an exact number of open tickets at any given time. It’s so
great, our other non-IT support departments have begun using Web Help Desk to
keep them on track and on time.

IT Systems Administrator
Non Profit


Every time someone interacts with SolarWinds Service Desk for the first time,
they are surprised at how easy it is.

Chris Comerford
CIO
Adler Planetarium

Web Help Desk’s abilities surrounding ticket automation and routing, the
approval process, internal tickets, and parent/child ticketing, have all
contributed to greater efficiencies.

Ryan Calhoun
Help Desk Technician
Central Florida Expressway Authority

When your company grows in size the problems grow to, keep them in line with
SolarWinds Service Desk, a truly easy to use and implement and low learning
curvature. Keep records of the most requested issue, verify the ticket status in
real time, and all the KPI used in ITIL in order to improve customer
satisfaction.

Ivan O.
IT Administrator
Truck-lite Puebla

Our previous system was very limited...it didn’t always work. Web Help Desk is
an improvement in every feature when compared to our previous system, including
alerts/notifications, enforcement of SLAs, detailed emails to techs, and we love
the pop-up notifications based on the Report Type selected by clients.

Help Desk Manager



SolarWinds Service Desk is acting as a multiple solution platform for us. We’ve
gone from six different platforms to one. It brings our departments much closer
together.

Gilad Vinitsky
CTO
The BLOC

Prior to using of SolarWinds Web Help Desk, we would only use email to receive
support requests. Almost all the time requests would get lost in the clutter.
Now, we can see an exact number of open tickets at any given time. It’s so
great, our other non-IT support departments have begun using Web Help Desk to
keep them on track and on time.

IT Systems Administrator
Non Profit


Every time someone interacts with SolarWinds Service Desk for the first time,
they are surprised at how easy it is.

Chris Comerford
CIO
Adler Planetarium

Web Help Desk’s abilities surrounding ticket automation and routing, the
approval process, internal tickets, and parent/child ticketing, have all
contributed to greater efficiencies.

Ryan Calhoun
Help Desk Technician
Central Florida Expressway Authority

When your company grows in size the problems grow to, keep them in line with
SolarWinds Service Desk, a truly easy to use and implement and low learning
curvature. Keep records of the most requested issue, verify the ticket status in
real time, and all the KPI used in ITIL in order to improve customer
satisfaction.

Ivan O.
IT Administrator
Truck-lite Puebla



GET IN TOUCH

+1-877-943-0008
sales@webhelpdesk.com


DOWNLOAD


 * On-Premises Edition
 * Cloud Edition
 * Free Help Desk Software
 * Free Ticketing System


INDUSTRY


 * Education
 * Healthcare
 * Government
 * Enterprise
 * Small Business


SUPPORT


 * Test Drive Demo
 * Quote Request
 * Resources
 * Documentation
 * System Requirements
 * Promo Codes


COMPANY


 * About SolarWinds
 * Contact Us
 * Customer Portal
 * GDPR Resource Center
 * COVID-19 Resources

 * Legal Documents
 * Privacy
 * California Privacy Rights
 * Security Information
 * Documentation & Uninstall Information

© 2021 SolarWinds Worldwide, LLC. All rights reserved.
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