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Text Content

 * Solutions
    * Data Integration
      * Automation
      * Data Science
      * ETL
      * Data Warehousing
    * BI and Analytics
      * Enterprise BI
      * Embedded BI
      * Cloud BI
      * Mobile BI
    * Flow WFM

 * Industries
    * Retail
    * Healthcare
    * BPO
    * Logistics
    * Manufacturing
    * Human Resource

 * Services
    * Consultancy
      * BI Management
      * Data Management
      * GIS Implementation
      * Mobile BI Implementation
      * Ask Intellicus
    * Training & Certifications
    * Consulting

 * Support
    * Support Portal
    * Learning Hub
    * Documentation

 * Resources
    * Success Stories
    * Product Brochures
    * Blog
    * Articles
      * Leader Speak
    * Resource Library
    * Webinars
    * Videos
    * Latest Releases
      * Intellicus 22.1

 * Company
    * About Us
    * Customer Speak
    * News Room
    * Contact Us
    * Careers
    * Careers
    * Partners

 * Try Free
 * Request Demo

 * Solutions
    * Data Integration
      * Automation
      * Data Science
      * ETL
      * Data Warehousing
    * BI and Analytics
      * Enterprise BI
      * Embedded BI
      * Cloud BI
      * Mobile BI
    * Flow WFM

 * Industries
    * Retail
    * Healthcare
    * BPO
    * Logistics
    * Manufacturing
    * Human Resource

 * Services
    * Consultancy
      * BI Management
      * Data Management
      * GIS Implementation
      * Mobile BI Implementation
      * Ask Intellicus
    * Training & Certifications
    * Consulting

 * Support
    * Support Portal
    * Learning Hub
    * Documentation

 * Resources
    * Success Stories
    * Product Brochures
    * Blog
    * Articles
      * Leader Speak
    * Resource Library
    * Webinars
    * Videos
    * Latest Releases
      * Intellicus 22.1

 * Company
    * About Us
    * Customer Speak
    * News Room
    * Contact Us
    * Careers
    * Careers
    * Partners

 * Try Free
 * Request Demo

 * Solutions
   * Data Integration
     * Automation
     * Data Science
     * ETL
     * Data Warehousing
   * BI and Analytics
     * Enterprise BI
     * Embedded BI
     * Cloud BI
     * Mobile BI
   * Flow WFM
 * Industries
   * Retail
   * Healthcare
   * BPO
   * Logistics
   * Manufacturing
   * Human Resource
 * Services
   * Consultancy
     * BI Management
     * Data Management
     * GIS Implementation
     * Mobile BI Implementation
     * Ask Intellicus
   * Training & Certifications
   * Consulting
 * Support
   * Support Portal
   * Learning Hub
   * Documentation
 * Resources
   * Success Stories
   * Product Brochures
   * Blog
   * Articles
     * Leader Speak
   * Resource Library
   * Webinars
   * Videos
   * Latest Releases
     * Intellicus 22.1
 * Company
   * About Us
   * Customer Speak
   * News Room
   * Contact Us
   * Careers
   * Careers
   * Partners
 * Try Free
 * Request Demo


HOME NEW

Intellicus


DATA INTEGRATION AND BUSINESS INTELLIGENCE PLATFORM



Faster Information Discovery.
Instant Insights.

Watch Demo




ENTER THE #NEWAGEOFWFM

Customized for your business.
Optimized for your workforce. Explore


WINNER OF THE

at the Industry Excellence Awards 2022 Explore


GWFM GAMECHANGER AWARD

Flow into the #NewAgeOfWFM


ANNOUNCING
INTELLICUS 22.1

Enriched Experience, Sentiment Analysis, New Visualizations & A Lot More Learn
More



DATA INTEGRATION AND BUSINESS INTELLIGENCE PLATFORM

Faster Information Discovery. Instant Insights. Watch Demo



TUNE INTO THE ANALYTICS INSIGHT PODCAST ON TRANSFORMATIVE WFM FEATURING MR.
VIKAS WAHEE FROM INTELLICUS


ACCELERATE YOUR BI JOURNEY WITH INTELLICUS. FROM DATA DISCOVERY TO
TRANSFORMATION TO INSIGHTS, WE HAVE YOU COVERED ALL THE WAY.


AMRUTANJAN ONBOARDS INTELLICUS FOR RETAIL ANALYTICS




CONNECT. TRANSFORM.

Speed up data preparation and build automated data workflows as per your
business need. Link disparate data sources to Intellicus and identify
opportunities within your data across multiple functions. Get empowered to
explore and transform your data in the shortest time span. Leverage our data
engineering expertise to assess your data, build solutions and define new
possibilities for your business.

Read More




VISUALIZE. STRATEGIZE.

Get instant value from your BI investment with powerful self-serve analytics.
Enable users across functions and hierarchies to visualize and interact with
business insights in real-time. Bring AI-driven analytics and predictions to
your everyday operations. Expedite intelligent decision making for your
enterprise.

Read More


UNIFY DATA. SIMPLIFY ANALYTICS. AUTOMATE PROCESSES.


GET THE MOST OUT OF YOUR BI INVESTMENT WITH INTELLICUS

Simplify Data Discovery

Pull together and transform all your data, no matter where it is.

Unify Data

Connect to multiple data sources and applications seamlessly.

Migrate BI Workloads

Move to a way more scalable and cost-effective BI platform.

Expedite Implementation

Get your first reports and dashboards in as early as 15 days.

Automate Reporting

Access automated reports on all operations on the web and mobile.

Enhance User Adoption

Experience self-serve BI in the simplest way possible.

Get Realtime Predictions

View trends and predictions in real time on all your data.

Carry Insights on Mobile

Step into meetings with all updated stats, right on your mobile.

Take Control of KPIs

Stay on top of all critical business parameters, 24X7.

Remove Dependencies

Empower business users with direct access to insights and reports.

Take Intelligent Decisions

Enforce data-driven decisions across operations and hierarchies.

Adopt Informed Decisioning

Empower your teams to take informed decisions at every step.


TRANSFORMING BUSINESSES WITH NEXT-GEN DATA AND ANALYTICS SOLUTIONS.

Read More


https://www.youtube.com/watch?v=wx9xSmaVS2Y


GET STARTED WITH INTELLICUS TODAY



Try Free Request Demo



Looking for more details? Go to Resources »


CUSTOMER SUCCESS STORIES



Risk Management

Complex risk assessment reports delivered in less than 6 seconds.

Read More

Financial

20 million financial transaction reports scanned per day from 700+ financial
institutes.

Read More

Healthcare

Dynamic printing and scheduled distribution of more than 45000 healthcare forms
per day to multiple insurers.

Read More

Pharmacy

High speed analysis on big data cubes reduces 4 day reporting cycle to less than
10 mins.

Read More


CUSTOMER TESTIMONIALS


SHASHI PUTHRANCONNEQT BUSINESS SOLUTIONS LIMITED



Flow allows us to seamlessly manage the entire lifecycle of Workforce Management
with just one solution. It gives us complete visibility of all our data,
elevates customer experience and maximizes productivity . With Flow, CBSL has
enhanced its data-driven insights.


KAVINDRA SINGHPATANJALI



Intellicus has made it possible to get a unified view of our sales operations
across India. We have clear visibility on the sales performance of our 100+
super distributors and more than 5000+ distributors. We are also using
Intellicus to monitor sales targets for our sales teams and use these insights
to finalize sales incentives. The whole process has become more transparent, and
measurable. We also use Intellicus to monitor our inventory and to track the
status of goods in transit. Intellicus has brought velocity and accuracy to our
overall sales and inventory management functions.


NEERAJ MEHTABIZ2CREDIT



It is a good start with Intellicus. We have been able to create some very
complex reports and at the same time simplify the process with Intellicus.
Automation of reports has helped us eliminate manual dependencies and expedite
decision making.


TREVOR READAGISTIX



The Intellicus support team has been great the last few years, very responsive,
and adept troubleshooters. Intellicus has evolved a lot over the past decade,
and nice to see they are still investing in the software to support better
analytics, ad hoc search, scheduled reports, administration and improved UX. Ad
hoc search capabilities are robust, custom reporting is flexible and performance
is improving.


IGOR NARODITSKYREALPAGE



We are using Intellicus for long time and have accumulated significant
expertise, which is a huge plus in maintaining, developing reports and using the
tool. Overall, Intellicus satisfies our needs for report solution. Big plus are
various report export capability, multi-source & scheduling.


KATHRYN BILLINGHURSTBARKAWI



Intellicus is a reliable reporting tool. My customers and I use the reports and
charts to seek ways to improve revenue and profitability in aftermarket service
part pricing. With just a little database knowledge anyone can use this product
to produce reports and charts. The software is designed to enable complicated
feature extensions to be aftermarket quickly.





READY FOR ANALYTICS DRIVEN TRANSFORMATION?

Talk to us

Our customizable and modular solution has made us the product of choice for more
than 14,000 large & small scale enterprises across the globe.



RESOURCES

 * News Room
 * Success stories
 * Product Brochure
 * Webinars
 * Contact Us

DATA INTEGRATION

 * ETL
 * Data Science
 * Data Warehousing
 * Automation

BI & ANALYTICS

 * Enterprise BI
 * Cloud BI
 * Mobile BI
 * Embedded BI

CONSULTANCY

 * BI Management
 * Data Management

CONSULTANCY

 * BI Management
 * Data Management
 * GIS Implementation
 * Mobile BI Implementation
 * Ask Intellicus

SUPPORT

 * Support Portal
 * Learning Hub

RESOURCES

 * News Room
 * Success stories
 * Product Brochure
 * Webinars
 * Videos
 * Contact Us

 * Disclaimer
 * Privacy Statement
 * Misc

© Copyright 2022 Intellicus Technologies. All Rights Reserved.


BALANCE COST WITH CUSTOMER DELIGHT

FIND THE PERFECT BALANCE BETWEEN MEETING SLAS AND OPTIMAL STAFFING FOR
OMNICHANNEL. INTELLICUS FLOW HELPS YOU PLAN TO OVERCOME REAL-WORLD COMPLEXITIES
SO THAT YOU NEVER HAVE TO FACE A CRISIS.

 * Use what-if analysis and be ready for anything. Prepare for every exigency.
 * Factor in multiple contractual KPIs such as SLA, ASA, AHT, internal as well
   as external shrinkage, occupancy, TAT, concurrency etc.
 * Maximize revenue by reducing variance between forecast and actual volume,
   scheduling and staffing.
 * Delight your customer on every channel by accurately planning capacity for
   inbound, outbound, email and chat.

×


CREATE A CULTURE OF EXCELLENCE

GET THE INSIGHTS YOU NEED, WHEN YOU NEED THEM AND HOW YOU NEED THEM WITH FLOW’S
CUSTOMIZABLE, REAL-TIME AND INTERACTIVE 360° DASHBOARDS. EMPOWER EVERY BUSINESS
USER TO UNDERSTAND, ANALYZE AND COMPARE DATA AND MAKE DATA-DRIVEN DECISIONS.
ENSURE WINS FOR MANAGERS, SUPERVISORS AND AGENTS WITH A MODERN INTERFACE THAT
ALLOWS ZOOMING OUT TO THE BIG PICTURE, OR DRILLING-DOWN TO GRANULAR DETAIL. SET
AND SURPASS EVERY KPI.

 * A solution you can trust to analyze and cue actions for you.
 * Identify and eliminate gaps that could be the cause of performance lags,
   revenue leakages and employee dissatisfaction.
 * Be proactive with real-time, actionable data insights.
 * Monitor performance and schedule to spot time utilization and adherence
   issues.
 * Experience flexibility that matches the need of reporting and dashboarding
   for each level of your organization.
 * A No-Code/Low-Code solution, designed to be business-user friendly.
 * With self-serve analytics, Cut and dice data to get insights without ever
   raising an IT ticket.
 * Visualize as you like it. Get your insights from multidimensional interactive
   dashboard, smart reports and pixel-perfect reports. Export reports into
   spreadsheets, presentations, PDFs as well as documents.

×


MATCH THE BEST AGENT FOR EVERY CUSTOMER OPPORTUNITY

DELIGHT CUSTOMERS ON EVERY CHANNEL THEY CHOOSE. WE HELP YOU LEVERAGE THE POWER
OF AI TO SET UP THE TEAM FOR SUCCESS. OFFLOAD ADMINISTRATIVE TASKS TO US SO THAT
YOU ARE FREE TO CARE FOR YOUR CUSTOMERS. WITH INTELLICUS FLOW, ALLOCATING THE
RIGHT NUMBER OF PEOPLE WITH RIGHT SKILLS AT THE RIGHT TIME IS EASY!

 * Compound accurate scheduling with intelligent skillset allocation and roster
   the right mix of talent to make sure your business is geared for any
   challenge.
 * Optimize staffing schedules without sacrificing customer experience.
 * Put an end to manual, repetitive and tedious tasks. Integrate multiple
   sources with intelligent roster management.
 * Build social and human intelligence into your roster. Factor in business
   rules, employee performance, leaves, special timings for women and much more.
 * Concentrate on proactive action through outlier performance alerts instead of
   post-facto analysis and reactive action.
 * Automate payroll for your contact center.

×


PLUG LEAKAGES AND ELEVATE PRODUCTIVITY

PLAN THE RIGHT NUMBER AND TYPE OF SHIFTS TO CONTROL YOUR LEAKAGES. TAKE THE
MANUAL WORK OUT OF PLANNING SHIFT PATTERNS WITH FLOW’S ML CAPABILITIES. SAVE
COST BY IDENTIFYING AND ADDRESSING SCHEDULING LEAKAGES & IRREGULARITIES

 * We match arrival pattern with staffing need to design the optimal shift plan
   for your business through ML-based algorithms.
 * Factor in workload prediction, capacity plan and rules to find the best shift
   plan.
 * Plan fulltime, parttime or split-time shifts.
 * Define the type, number and combination of shifts that work best for you.
 * Minimize leakages to save costs and increase productivity in skill
   enhancement.

×


FORECAST WITH CONFIDENCE

INFUSE YOUR CONTACT CENTER WITH AUTOML TO TAKE THE GUESSWORK OUT OF FORECASTING.
WITH FLOW, FIND HIDDEN PATTERNS AND INSIGHTS FROM ANY LENGTH AND BREADTH OF DATA
ACROSS ALL CUSTOMER CHANNELS FOR OUTPUTS YOU CAN DEPEND UPON.

 * Select your choice of algorithm from FB Prophet, SARIMA, SARIMAX, VARMA,
   VARMAX, XGBoost, AdaBoost and Random Forest Regressor, HWES, DEEP Learning
   LSTM and many other robust, new algorithms.
 * Want something else? Import any external algorithm easily.
 * Don’t want to select? Let us automate selection of the best-fit model that
   meets your business needs
 * Factor in external constraints like campaign inputs, consumer interactions
   and sentiments, seasonality, cyclicality, business scenarios and multiple
   other elements to build comprehensive strategies.
 * Improve forecast accuracy through automated exclusion, inclusion or rescaling
   for identified outliers.
 * Train your ML models on any volume and time range of historical or real-time
   data.

×


CONNECT WITH EVERYTHING

WE BREAK SILOS AND CONNECT ALL YOUR DATA, SO THAT YOU CAN MINE RICH INSIGHTS.
WHEREVER YOUR DATA LIVES AND WHICHEVER SYSTEM YOU CHOOSE TO USE, INTELLICUS FLOW
SUPPORTS THEM ALL. GROW WITH A SOLUTION THAT FITS YOUR NEEDS—NOT THE OTHER WAY
AROUND.

 * Automate data extraction from 75+ modern or legacy ACDs, Dialers, ERP
   systems, chatbots, emails, CRMs, LMSs, QMSs, spreadsheets, flat files or
   other data sources straight out of the box.
 * Connect with everything else through custom-built data connectors.
 * Solutions for both hosted and non-hosted environments.

×


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