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FREQUENTLY ASKED QUESTIONS


FREQUENTLY ASKED QUESTIONS





QUESTIONS ABOUT LOVE TO RIDE

 * What can I do on Love to Ride?
 * How do I sign up?
 * What is the age limit for Love to Ride?


QUESTIONS ABOUT MY RIDER PROFILE

 * How do I change my password?
 * What do I do if I forget my password?
 * How do I add a profile picture?
 * How can I delete my profile?
 * How can I delete my profile if I'm the Champion of my workplace?


QUESTIONS ABOUT LOGGING RIDES

 * How can I delete a ride?
 * How can I connect my profile with Strava?
 * How can I connect my profile with MapMyRide?
 * Why aren't my Strava rides showing up?
 * Why aren't my MapMyRide rides showing up?
 * What is a ride for transportation?
 * What counts as a commute?
 * Do indoor rides count?
 * Can I log e-bike rides?
 * Can I take part using an adaptive bike?
 * How do I choose the trip purpose?
 * How do I edit the trip purpose?
 * Who is a new rider?
 * How are the leaderboards audited?


QUESTIONS ABOUT RIDING DATA

 * How can I see my riding stats?
 * How is the amount of CO2 calculated?


QUESTIONS ABOUT WORKPLACE PROFILES

 * How can my workplace take part?
 * How can I join my workplace?
 * Who can join my workplace on Love to Ride?
 * How do I create a new Workplace Profile?
 * How do I create a new department (non-Champions)?
 * How can I change a department's Champion?
 * How do I transfer to a different workplace?
 * How do I transfer to a different department?
 * How do I leave a workplace or register without one?
 * How can I change my workplace's Champion?
 * Why can't I see my workplace on the leaderboard?


QUESTIONS FOR CHAMPIONS

 * What admin rights do Champions have?
 * How can Champions edit and confirm their workplace's staff count?
 * How can Champions edit the name of their workplace?
 * How can Champions add/change their workplace's logo?
 * How can Champions send messages to all of their co-workers?
 * How can Champions remove people from their Workplace Profile?
 * How can Champions set up a new department?
 * How can Champions prevent new departments from being set up?


QUESTIONS ABOUT CLUBS/GROUPS

 * What is a Club/Group'?
 * How do I join a Club/Group on Love to Ride?
 * Can I be in more than one Club/Group?
 * How many people can be in a Club/Group? 
 * How do I invite people to join my Club/Group?
 * I don't have a Club/Group but I want to join one


QUESTIONS ABOUT TEAMS

 * What is a Team?
 * What is a Team challenge?
 * How do I join a Team?
 * Who can be in my Team?
 * How can I invite people to join my Team?
 * What if I don't have 10 Team members?
 * How do I remove someone from my Team?
 * Where can I see my Team’s activity and members?
 * How can I change the Team Captain?
 * Can I change my Team’s name?
 * What is a pool?
 * How can I see who is in my pool?
 * Can I choose which Teams are in my pool?


QUESTIONS ABOUT USING THE SITE 

 * How do I switch between Love to Ride sites?
 * How can I find my friends?
 * How do I add an encourager or encourage somebody?


QUESTIONS ABOUT PRIZES

 * How do I win prizes?
 * Which prizes am I eligible for?
 * Why do we offer prizes based on gender?




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QUESTIONS ABOUT LOVE TO RIDE




WHAT CAN I DO ON LOVE TO RIDE?

You can use the Love to Ride platform all year round to... 

 * Log rides
 * Set yourself biking goals
 * Ace our quick courses
 * Read our tips articles
 * Keep track of your riding stats
 * Send and receive high fives
 * Share your story and read other people’s

You can also take part in our fun biking campaigns! During a Love to Ride
campaign, you can compete on leaderboards and encourage friends, family and
co-workers to ride, earn points and win prizes!

Workplaces can also sign up and take part - more information about that here.

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HOW DO I SIGN UP?

REGISTER HERE



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WHAT IS THE AGE LIMIT FOR LOVE TO RIDE?

Due to the complexities involved with the privacy and data collection of
children, only people aged 13 and over can register on Love to Ride. This is a
standard that has been adopted by most global websites and social media
platforms due to different laws and regulations around the world. If you would
like more information about this, please contact us at support@lovetoride.net 




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QUESTIONS ABOUT MY RIDER PROFILE





HOW DO I CHANGE MY PASSWORD?

If you know your password, but would like to change it to something different...


1. Visit your Profile settings

2. Type your new password into both the ‘Password’ and ‘Password confirm’ boxes

3. Scroll down and click ‘Update profile’

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WHAT DO I DO IF I FORGET MY PASSWORD?

If you need to reset a forgotten password...

1. When attempting to log in, click ‘Forgotten Password?’

2. Enter your email address in the box provided and click ‘Send reset
instructions'

3. An email will be sent to your registered email address - open it and click
the password change link

4. Type your new password into both the ‘New Password’ and ‘Confirm Password’
boxes

5. Click ‘Reset Password’ and sign in using your email and new password

Note: if you're trying to reset your password and not receiving the reset email,
it may be due to an error in your email address. Contact support@lovetoride.net
and we can help you fix this!

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HOW DO I ADD A PROFILE PICTURE?

1. Visit your Profile settings by clicking on the link underneath the space for
your profile picture




2. Scroll down to ‘Profile image’ and click ‘Choose File’

3. Choose an image from your files and click ‘Open'

4. Scroll down to the bottom and click ‘Save changes’

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HOW CAN I DELETE MY PROFILE?



If you have any concerns about using Love to Ride, we’d love it if you got in
touch with us to see if there’s something we can do to help before deleting your
profile. You can email our Support team at support@lovetoride.net or use the
chat icon on the bottom right of your screen.

However, if you’d like to delete your profile, you can do so by following the
below steps. 

Note: If you are the Champion for your workplace, see the FAQ below.

1. Go to your Profile settings by clicking on ‘Settings’ below your profile
picture



 2. Scroll to the bottom and click on the 'Delete Profile' button

Once deleted, all of your personal data will be immediately removed from our
database. 

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HOW CAN I DELETE MY PROFILE IF I’M THE CHAMPION OF MY WORKPLACE?

1. Please find a new Champion for your workplace

2. Contact support@lovetoride.net and ask us to delete your Champion profile

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QUESTIONS ABOUT LOGGING RIDES







HOW CAN I DELETE A RIDE?

Accidentally logged a ride, made a mistake, or added it twice? It's simple to
delete rides.

Note: These steps will not work if you are using the mobile app. Please select
'view full profile' to open your profile in a mobile browser, or click here. 

1. Head to your Profile Page by clicking on your name on the top right of your
screen, or clicking on the 'Me' tab at the top of the page

2. Find your rides

Scroll down until you see the 'Rides' section on the right-hand side that looks
like the image below.👇  (This is not the same as the activity feed - keep
scrolling!)

3. Click on the red X next to any rides you want to delete

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HOW CAN I CONNECT MY PROFILE WITH STRAVA?

If you use Strava to record your rides, you can link it with your Love to Ride
account so that your rides are automatically logged on your profile. During a
challenge, this means you'll get entered into prize drawings automatically - how
great is that?! 😃

Note: if you have already connected your Strava to your Love to Ride profile,
but your rides aren't syncing, go here for support getting it running smoothly
again.

To get started syncing your rides from Strava just follow these simple steps 👇

1. Log onto Strava on your device if you aren't already

Go to Strava and make sure you're logged in

2. Head to your Profile Page and click on 'Settings' beneath your profile
picture



3. Click on the orange 'Connect with Strava' button



4. Give Love to Ride permission to access your Strava account

You will be taken to the Strava site, where you will need to give Love to Ride
access in order to sync your rides. Make sure both boxes are selected, as shown
below 👇



That's it, you're done!

Now when you use Strava to track your rides, you'll see them turn up on your
Love to Ride profile within 24 hours of being saved.

Bonus tip: 🚴‍♂️ You can use the 'commute' tag in Strava before you save your
ride and it will automatically show as 'transport to or from work' on your Love
to Ride profile.

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HOW CAN I CONNECT MY PROFILE WITH MAPMYRIDE?

Connecting to MapMyRide can be done in four simple steps:


1. Head to your Profile Page and click on 'Settings' beneath your profile
picture

2. Click the ‘Connect with MapMyRide’ button



3. Fill in your MapMyRide login details on their page

4. Click ‘Authorize’

Your rides must also be visible in MapMyRide for us to be able to import
them. Follow the below steps to make sure they can sync:

1. Open the MapMyRide app

2. Go to Settings

3. Click ‘Privacy’

4. Set Route Sharing to ‘Friends’ or ‘Everyone’

5. Set Workout sharing to ‘Friends’ or ‘Everyone’

That’s it! Your rides should begin syncing to your Love to Ride profile within
24 hours.


Note: it can take up to 24 hours after you’ve saved your ride before it comes
across to Love to Ride. 

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WHY AREN'T MY STRAVA RIDES SHOWING UP?

Click here to find out how to set up your connection with Strava if you haven't
already.

Click on the links below to jump to a specific section, or read on!

 * Are your rides indoor rides?
 * Did you log it less than 24 hours ago?
 * Looking for rides more than 30 days ago?
 * Are your rides private?
 * Do you have multiple accounts?







ARE YOUR RIDES INDOOR RIDES?

Indoor rides cannot be synced from Strava.

Depending on where you live, you may or may not be allowed to log indoor rides
on Love to Ride. Generally, these are not allowed on our site, but we have
removed this restriction for users in some areas due to the COVID-19 pandemic.
This will be temporary and under ongoing review.

Indoor rides will need to be logged manually if you live in a country where we
are temporarily allowing them.

Why do indoor rides not normally count?








DID YOU LOG IT LESS THAN 24 HOURS AGO?

The connection with Strava doesn't always transfer rides instantly - when our
site is experiencing high volumes of traffic there can be a delay.

⌛️ Please allow up to 24 hours for your ride to appear. If after this time your
ride still hasn't synced across, try another solution below.







JUST CONNECTED AND LOOKING FOR RIDES FROM MORE THAN 30 DAYS AGO?

When you connect your account with Strava, we only get access to the past 30
days of data. If you want to log your rides from before this, you will need to
add them manually.







ARE YOUR RIDES PRIVATE?

1. Head to www.strava.com and click on 'Privacy Controls' in the left menu bar


2. Make sure that the privacy settings for your rides are set to either
'Everyone' or 'Followers' in the Activities section, as shown below 👇

If not, they will not sync across.












DO YOU HAVE MULTIPLE ACCOUNTS?

If none of the above points fix the problem, then the other option is that you
might have more than one Strava account.

Have a look and try to find out if you have multiple Strava profiles with
different email addresses. If you might, follow the steps below. 👇

1. Visit your Profile settings on Love to Ride and disconnect from Strava





2. Go to www.strava.com and log out of your old account (the one you aren't
using)

3. Go back to your Love to Ride Profile settings and reconnect with Strava using
the correct Strava account

You should now be connected with the correct Strava account and your rides
should come across in the next 24 hours. 🙌

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WHY AREN’T MY MAPMYRIDE RIDES SHOWING UP?

First, make sure that your Love to Ride profile is correctly linked to your
MapMyRide profile. You can see if it’s connected in your Profile settings.




IF IT SAYS ‘CONNECTED’ AND YOUR RIDES ARE STILL NOT APPEARING...

Please disconnect from MapMyRide and then connect it again. This should update
the permissions to make sure it’s up to date. Please wait 24 hours for your
MapMyRide rides to appear.


STILL NOT SYNCING AFTER 24 HOURS?

Your rides have to be publicly available in MapMyRide for us to be able to sync
them across to your Love to Ride profile. Follow the below steps to make sure
they can sync.

1. Open the MapMyRide app

2. Go to Settings

3. Click ‘Privacy’

4. Set Route Sharing to ‘Friends’ or ‘Everyone’

5. Set Workout sharing to ‘Friends’ or ‘Everyone’

Your recent MapMyRide bike rides should then begin syncing to Love to Ride over
the next 24 hours.

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WHAT IS A RIDE FOR TRANSPORTATION? 

A ride for transportation is any journey you do on your bicycle for the primary
purpose of getting to or from somewhere. This could include riding to the store,
to visit a friend, to the library etc. To log a ride for transportation, select
‘transport to or from other destination’ when you log a ride manually on the
website.

A ride ‘to or from a meeting’ will also count as a ride for transportation,
however there is a separate ride type for commutes to work (more on that
below!). Together, your rides to/from work and your rides to other destinations
contribute to your CO2 savings and your number of transport trips. Find out more
about how we calculate the CO2 here. You can edit a trip’s purpose after logging
it. More on that here!




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WHAT COUNTS AS A COMMUTE?

All rides marked as rides ‘to/from work’ count as commutes. Rides to/from other
destinations should be logged under the ‘transport to/from other destination’
trip purpose.

Individual Top Commuter leaderboards count the total number of days on which you
have logged a ride ‘to/from work’ during the campaign period.

The same applies on the Group leaderboards for ‘Most Commute Days’. All Group
members' rides ‘to/from work’ are totaled. 

Find out how to choose your trip purpose, or how to edit it.

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DO INDOOR RIDES COUNT?

In some cities and regions, we are temporarily allowing indoor rides to be
logged manually on the site. This is due to a variety of factors, including
forest fires making the air outside not always safe to ride in, and the ongoing
Coronavirus pandemic.

If indoor rides are an available option in your area, you will see ‘indoor ride’
as an option in the dropdown ‘ride purpose’ menu when logging a ride. 


WHY INDOOR RIDING DOESN’T NORMALLY COUNT...

Our mission is to get more people riding bicycles - to get from A to B, to enjoy
time outside, and to improve our mental and physical health and wellbeing.

A lot of our programs aim to encourage ‘new riders’ to experience what it’s like
to ride a bike out in the world and give them a positive riding experience.
These short rides can be powerful experiences that help to change people’s
perceptions and beliefs about riding a bike. If we allowed people to ride a
stationary bike to take part in our programs, then many people would simply ride
a stationary bike instead of heading outdoors, and fewer people would have this
transformative experience.

While we know that riding a stationary bike can bring a lot of health benefits,
our mission and our funding typically has a wider remit than health alone. Also,
when physical activity is baked into your everyday activities (e.g. your commute
to work is active because you bike or walk), it’s much easier to get your
recommended level of physical activity as opposed to carving out time in a busy
schedule to work out.

The exception to this rule is if you have a disability that means you can’t ride
a bicycle but are able to ride on an indoor stationary bike. In this case we
welcome you to participate in all our programs and campaigns on your stationary
bike and log the rides you do on the Love to Ride site as fun/fitness.

Please note that indoor rides cannot be synced from Strava or MapMyRide and will
need to be logged manually.

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CAN I LOG E-BIKE RIDES?


Yes! You're welcome to log e-bike rides. E-bikes make riding a bike more
accessible as they can minimize some barriers (such as tricky hills and long
distances) and that helps us achieve our goal of getting more people riding
outside.

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CAN I TAKE PART USING AN ADAPTIVE BIKE?

Yes, Love to Ride is open to everyone, whatever their ability or type of bike.
Because riders have varying abilities, there are many different variations of
adaptive cycles.

Read more about these options on the Move United website.

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HOW DO I CHOOSE THE TRIP PURPOSE?

When you log a ride, you’ll be asked to select a trip purpose. Simply choose one
from the dropdown menu and it will be saved as such! 

If you use Strava, then you can tag your ride as 'Commute' before saving and it
will automatically come across as ‘transport to/from work’ on your Love to Ride
profile.

Note: If you update your Strava ride with the ‘Commute’ tag after saving it,
this will not come across as ‘to/from work’ and will need to be edited manually
on Love to Ride. 

Want to edit the purpose after logging your ride? More info below.

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HOW DO I EDIT THE TRIP PURPOSE?

If you want to change the trip purpose after you've logged it, here's how.  

Note: It is not currently possible to set a 'default' trip purpose.

1. Head to your profile page

Go to lovetoride.net and make sure you are logged in. Go to your Profile Page by
clicking on your name in the top right, or clicking on the 'Me' tab at the top
of the page.

Note: These steps will not work if you are using the mobile app. Please select
'view full profile' to open your profile in a mobile browser, or click here.







2. Find your rides

Scroll down until you see the 'Rides' section on the right-hand side that looks
like the image below.👇 (This is not the same as the activity feed - keep
scrolling!)

3. Click on the pencil icon next to the ride you want to edit



4. Click the arrow on the right to open a drop-down menu, select your new trip
purpose, and click 'Save'



Note: It is currently only possible to edit the trip purpose. If you want to
edit the distance or date, you will need to delete the ride and log it again
with the correct details.

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WHO IS A NEW RIDER?

When someone joins the site they fill out a short survey. Everyone is then
designated as a New Rider, Occasional Rider, or Regular Rider based on the
information they provide during that survey. New Riders are folks who've ridden
only a few times or not at all in the last 12 months before registering.

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HOW ARE THE LEADERBOARDS AUDITED?

During a campaign (and always before any challenge results are announced) the
leaderboards are audited to ensure that the results are accurate. We are always
keeping an eye out and will review any rides that don’t look quite right. Please
support us to run a fair and fun competition by logging your rides honestly and
letting us know if you notice anything suspicious. Just
email support@lovetoride.net with a link to the profile and we’ll look into it.

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QUESTIONS ABOUT RIDING DATA





HOW CAN I SEE MY RIDING STATS?

There are two places to see your personal riding stats.


1. IN THE BOX AT THE TOP OF YOUR PROFILE PAGE



This is where you’ll find your ‘at-a-glance’ stats. You can specify the time
period or campaign you’d like to view your stats for by clicking on the little
white arrow highlighted in the image above and choosing from the dropdown menu. 


2. THE ‘GRAPH YOUR STATS’ FUNCTION AT THE BOTTOM OF YOUR PROFILE PAGE

For a visual representation, you can graph your stats for specified time periods
and metrics and compare them to the previous year. You can also use this feature
to graph your workplace’s stats.

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HOW IS THE AMOUNT OF CO2 CALCULATED?

The figure for the amount of CO2 saved relates to trips that have been logged
for transport purposes only. The statistic relates to the total amount of CO2
released by an average car, of unknown fuel type, which roughly estimates the
amount of CO2 saved by cycling instead of driving. It is calculated as follows:

Total units traveled x kg CO2 per unit = total kg CO2

This calculation is the total distance of trips logged for transport purposes
multiplied by the amount of CO2 released by an average car, which equals the
total kilograms of CO2 per mile.

DEFRA's carbon conversion factor for an average car fuel unknown was used. This
is 0.29143kg CO2 per mile (0.18109kg of CO2 per kilometre) is provided in
'Greenhouse gas reporting: conversion factors 2017’.

More info on this here

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QUESTIONS ABOUT WORKPLACE PROFILES




HOW CAN MY WORKPLACE TAKE PART?

You can create a Workplace Profile that will be the online bike riding community
and encouragement platform for your co-workers. Workplace Profiles are available
for those who:

a. live or work in an area that is funded by the local authority

AND/OR

b. have a Love to Ride for Business plan for their workplace

With a Love to Ride for Business plan, you can tailor a program to meet your
needs, goals, and budget. Find out more about Love to Ride for Business here.

Find out how to join or create your Workplace Profile here.

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HOW CAN I JOIN MY WORKPLACE?

Do you want to...

a. join a workplace that already has a Love to Ride profile?

b. set up your Workplace Profile from scratch?

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JOIN A WORKPLACE THAT ALREADY HAS A LOVE TO RIDE PROFILE

1. Head to your Profile Page (you need to be registered with a Rider Profile and
logged in - register here if you don't have one yet)

2. Click on 'Join a workplace' under your name



3. Type in the name of your workplace and click 'Search'

4. Find your workplace on the list and click on it to register

Organizations are workplaces that have multiple sites (e.g. Love to Ride has
sites in Bristol, Atlanta etc.). If you click on the organization, you will be
asked which local workplace you want to join (i.e the local site ,e.g Love to
Ride - Bristol).

If you cannot find your workplace, find out how to set it up here.

The quickest way to join the correct workplace is to select it in the
'Workplaces near me' section.



5. That's it! You will now see your workplace listed on your profile 🙌

If you want to edit or remove your workplace at any time, click on the pencil
icon next to your workplace listing.









SETTING UP YOUR WORKPLACE FROM SCRATCH

If you're the first of your co-workers to join Love to Ride, welcome! 👋 🎉 You
will need to set up your Workplace Profile. Don't worry - it's really easy.

1. Head to your Profile Page

2. Check that your workplace doesn't already have a profile

It can get complicated when multiple Workplace Profiles are set up by mistake.
Follow step 3 above to search any possible names for your workplace before
setting up a new one. If you can't find one, read on.

3. Select 'Register your local workplace'



4. Choose one of the options for 'my organization has...' 

5. Type in the name of your workplace

Be sure to include anything that your co-workers might search for, e.g. if you
use an acronym, include this in brackets after the full name. This will help
your co-workers find your Workplace Profile when they sign up, e.g. 👇



6. Choose your industry from the dropdown menu and click 'Next'

7. Fill out the details for your workplace

It is important that the address is accurate as this will ensure that you see
local content and make sure your workplace is eligible for local campaigns.




The workplace staff count must include ALL full or part-time paid staff at this
site, not only those who usually ride.

You can exclude co-workers who are on maternity leave, long-term sick leave,
sabbatical, other long-term leave, or based outside of the country for the full
duration of the challenge period. Read more information about who to include in
the staff count here.

Please ensure the workplace staff count is as accurate as possible. If you
aren't sure, please reach out to a member of staff who can tell you this. You
can make an estimate to set up the Workplace Profile and then update it later
with the correct number. (Find out how to do that here.)

That's it! You will now see your workplace on your Profile Page 👇



You will be automatically made the Champion. If you want to change who the
Champion is, follow these steps.

If you don't work, or have left your workplace, you can register as an
individual. Find out how.

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WHO CAN JOIN MY WORKPLACE ON LOVE TO RIDE?

To make it as fair as possible, workplaces and departments should only compete
with workplaces/departments that are of a similar size to them, therefore it’s
essential that the staff numbers we have are correct.

 * Please count everyone who is employed (paid staff, part-time or full-time)
   during the event period. The event is specifically for you and your
   co-workers and therefore doesn’t include students or volunteers where they
   may exist.

 * If your workplace has volunteers, we encourage you to set up a Club/Group for
   them which can include all of your volunteers, staff and supporters. We want
   your volunteers/students to sign up their own employers and work to encourage
   their co-workers there to start riding too.

 * You can only exclude co-workers in your staff count who are on maternity
   leave, long-term sick leave, sabbatical, other long-term leave, or based
   outside of the challenge area (e.g. the country for a national challenge or
   city for a city-wide challenge etc.) for the full duration of the event
   period.

 * If you work at a school, your Workplace Profile should only include staff.
   Students may create a Club/Group.

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HOW DO I CREATE A NEW DEPARTMENT (NON-CHAMPIONS)?

Having departments is a great way to create some competition within your
workplace. It’s simple to set up a new department.

Note: Departments should not be different sites - they should be departments
within one workplace site, such as Marketing, Paediatrics, or Maintenance
etc. Find out how to set up an Workplace Profile here.

1. Go to your Profile Page

2. Click on the pencil icon next to your workplace



3. Click ‘Register a new department’ below the dropdown menu

4. Fill out the department name and total department staff count

5. Click ‘Create’ - that’s it! You will be automatically added to this
department

Find out how to switch departments here. 

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HOW CAN I CHANGE A DEPARTMENT’S CHAMPION?

Just like Workplace Profiles, Department Profiles have a Champion. The person
who set up the department will automatically be assigned as the Champion at
first, but if you’d like to change this, please email
support@lovetoride.net with the name of the new Champion and the department.
We’re working on making this simpler in the future, so watch this space!

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HOW DO I TRANSFER TO A DIFFERENT WORKPLACE?





If your workplace has changed, you can easily switch to your new one. If your
new workplace already has a profile on Love to Ride, follow the steps below. If
you need to set one up, find out how here.

1. Go to your Profile Page

2. Click on the pencil icon next to your workplace



3. Click ‘Change your workplace’

4. Type in the name of your new workplace, press enter and select your new
workplace from the list.

That’s it! Your new workplace will now show on your Profile Page.

If your workplace doesn’t come up, try searching for other possible names. If it
hasn’t been set up on Love to Ride yet, it’s simple to do it yourself! Find out
how.

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HOW DO I TRANSFER TO A DIFFERENT DEPARTMENT?

1. Head to your Profile Page

2. Click on the pencil icon next to your workplace



3. Choose the department you’d like to join from the dropdown menu

4. Click ‘Update profile’ - your department will now show next to your workplace
on your profile.



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HOW CAN I LEAVE A WORKPLACE OR REGISTER WITHOUT ONE?

If you have left your workplace or you don't work, you can register as an
individual.


TAKING PART AS AN INDIVIDUAL

Although some of our challenges feature competition between workplaces, you can
absolutely participate if you don't work, work independently, or are retired. 🙂

If you have never been registered with a workplace on Love to Ride, then you
don't need to do anything apart from select 'register as an individual' when you
first sign up.

If you are currently registered with a workplace but want to leave it, follow
these simple steps. 👇

1. Head to your Profile Page

2. Click on the pencil icon next to your workplace



3. Click on 'Register as an individual'



That's it! 🎉

If you do happen to ride as a member of a club/group then you can join one of
those on Love to Ride. Find out more about clubs/groups here. If not, keep on
riding, and we look forward to seeing you racking up the miles! 🚲

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HOW CAN I CHANGE MY WORKPLACE’S CHAMPION?

If it's time for somebody else to take the reins, it's really easy to change
your workplace's Champion.

Note: There can currently only be one Champion per workplace.

1. Go to your Workplace Profile by clicking on it on your Profile Page

2. Click on the 'Change Champion' button and select the new Champion from the
list



3. Enter a contact number for the new Champion and complete the reason for the
change (e.g. 'No longer works here').

This will then need to be approved by the Love to Ride team. Once that is done,
the new Champion will be updated.

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WHY CAN'T I SEE MY WORKPLACE ON THE LEADERBOARD?

If your workplace is in the cycling industry, it will not show on the
leaderboard by default.

We separate out workplaces in the cycling industry to keep them together on a
specific cycling industry leaderboard. This is to keep the competition
accessible for workplaces in other industries. Otherwise, cycling workplaces
would frequently claim the top spots, which would be discouraging for other
workplaces.

You can see your position by filtering the 'all industries' leaderboard by
'cycling industry'.




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QUESTIONS FOR CHAMPIONS




WHAT ADMIN RIGHTS DO CHAMPIONS HAVE?

Champions aren't just there to look good (although they do 😉 ). The Champion is
the person with the power to keep everything up to date and looking great on the
Workplace Profile ✨

As a Champion, you can...

 * Edit and confirm the staff count
 * Edit the name of the workplace
 * Add/change your workplace's logo
 * Set up a new department and prevent new departments from being set up
 * Remove people from your Workplace Profile
 * Send messages to your co-workers

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HOW DO CHAMPIONS EDIT AND CONFIRM THE WORKPLACE STAFF COUNT?

During workplace challenges, your workplace will compete against others of a
similar size. You will be placed in the correct size category according to your
staff count. It's the Champion's job to make sure that the staff count is
correct so that you compete on the correct leaderboard.

Before the challenge starts, Champions should:

1. Check the staff count is correct (see who should be included here)

2. Edit the staff count if necessary

3. Confirm the staff count


WHERE CAN I SEE THE STAFF COUNT?

Head to your Workplace Profile and find the stats at the top. The below image
shows where you can see the staff count. In this example, the total staff count
is 9, so Love to Ride - Bristol will compete on the 7-19 staff size leaderboard.




WHO SHOULD BE INCLUDED IN THE STAFF COUNT?

To make it as fair as possible, workplaces and departments should only compete
with workplaces/departments that are of a similar size to them, therefore it’s
essential that the staff numbers we have are correct. 

 * Please count everyone who is employed (paid staff, part-time or full-time)
   during the event period. The event is specifically for you and your
   co-workers and therefore doesn’t include students or volunteers where they
   may exist.

 * If your workplace has volunteers, we encourage you to set up a club or
   group for them which can include all of your volunteers, staff and
   supporters. We want your volunteers/students to sign up their own employers
   and work to encourage their co-workers there to start riding too.

 * You can only exclude co-workers in your staff count who are on maternity
   leave, long-term sick leave, sabbatical, other long-term leave, or based
   outside of the challenge area (e.g. the country for a national challenge or
   city for a city-wide challenge etc.) for the full duration of the event
   period.

 * If you work at a school, your Workplace Profile should only include staff.
   Students may create a club/group.


HOW TO EDIT AND CONFIRM THE STAFF COUNT

1. Head to your Workplace Profile

2. Click on 'Edit Workplace' below the logo



4. In the third box down, enter the correct staff count



5. Check the box at the bottom of the page to confirm the staff count 

Note: Once this box has been checked, it can't be reversed, so make sure you
have double-checked beforehand. If there will be changes in numbers due to staff
joining or leaving, remember to make allowances for this.



6. Click 'Update workplace' at the bottom to save changes

7. Check on your Workplace Profile to see that the staff count has updated

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HOW CAN CHAMPIONS EDIT THE NAME OF THE WORKPLACE?

1. Head to your Workplace Profile settings

You can do this by following the link above or clicking on the name of your
workplace on your profile, then clicking on 'Edit Workplace' below your profile
picture (see below).





2. Type the new workplace name into the first box

3. Scroll down to the bottom and click on the 'update workplace' button

--------------------------------------------------------------------------------




HOW CAN CHAMPIONS ADD/CHANGE THE WORKPLACE’S LOGO?

Get your Workplace Profile looking great by adding your logo. This logo will
show up next to your workplace's name on the leaderboards, so it's a great
opportunity to show everyone who you are!

1. Head to your Workplace Profile

2. Click on 'Edit Workplace' below the Champion listing



3. Scroll down until you see a section for 'logo'



4. Choose a file from your computer to upload

Note: Only .jpg, .png or .gif files will be accepted.

5. Click on 'Update workplace' at the bottom to save changes

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HOW CAN CHAMPIONS SET UP A NEW DEPARTMENT?

There's nothing like a bit of departmental competition to get everyone fired up
and ready to ride! It's easy to set up departments within your workplace, just
follow these steps. 👇

Note: Any staff member can create new departments unless the Champion disables
this option. Find out how to do that here.

1. Go to your Workplace Profile and click on 'Edit workplace' below the profile
picture to go to your settings






2. Click on 'Register a new department' on the top right






3. Fill in the department name and staff count - remember to include all
department staff in the staff count

4. Click on 'Create', and you're done! 🎉

You can see your departments at the bottom of your Workplace Profile. It'll look
something like this. 👇



--------------------------------------------------------------------------------




HOW CAN CHAMPIONS PREVENT NEW DEPARTMENTS FROM BEING SET UP?

Sometimes, if multiple staff members set up departments, it can get a little
complicated. If you'd like to prevent new departments from being set up, here's
how.

1. Go to your workplace settings by clicking on 'Edit workplace' below the
profile picture on your Workplace Profile

2. Scroll down to the bottom of the page and check the box next to 'Do not allow
department registrations'



3. Click on 'Update organization' at the bottom to save changes

--------------------------------------------------------------------------------




HOW DO CHAMPIONS REMOVE PEOPLE FROM THEIR WORKPLACE PROFILE?

If somebody is registered with a workplace but no longer works there, Champions
can remove them.

If you remove someone from your Workplace or Organization Profile, they will
still keep their personal profile but will no longer be associated with your
workplace or organization.

Just follow these simple steps to tidy up your staff list 👇

1. Head to your Workplace Profile

2. Scroll down until you see the ‘Workplace Members’ section

3. Click on the ‘X’ next to the person you’d like to remove from your workplace



Note: During a challenge, there will be an additional ‘Team Members’ section.
The people on this list are those who are riding and earning points for your
workplace during the challenge. You can follow the same process to remove team
members from your workplace. 👇

--------------------------------------------------------------------------------




HOW CAN CHAMPIONS SEND MESSAGES TO ALL THEIR CO-WORKERS?

When a Champion sends a message to their Workplace Profile, all staff members
get an email notification. Stay in touch and remind your co-workers to log those
rides!

Just follow these 3 simple steps…

1. Head to your Workplace or Organization Profile

If your workplace is part of a larger organization (e.g. you work for the
Seattle office of a national company that has a Love to Ride profile), you can
choose whether you want to message just your workplace or the entire
organization.

2. Find the ‘Message your team’ box on the right-hand side



3. Type your message in the box and click ‘Send Message’


All messages sent to your workplace/organization will show up underneath this
box. As well as receiving an email notification, your co-workers will be able to
see your message when they go to your profile.

--------------------------------------------------------------------------------




QUESTIONS ABOUT CLUBS/GROUPS







WHAT IS A 'CLUB/GROUP'? 

It can be a cycling club, a group of friends, or a social riding group you are a
part of.

Clubs/Groups are different from 'workplaces'. If you are a group of employees,
you should create a Workplace Profile instead. Find out how to do that here.

However, if you are a group of people associated with an workplace, but you are
not all employees of the workplace, then a Club/Group is the perfect option. For
example, if you are a group of employees plus other associated folks who are not
employed there (e.g. board members, family and friends, volunteers etc.), you
should create a Club/Group rather than a workplace.

Clubs/Groups do not compete based on points during challenges, and can be used
year-round, including outside of specific challenges and campaigns.

A Club/Group is different from a 'Team'. Teams are specifically for Team
challenges, and will earn points and compete on the Team leaderboards.

--------------------------------------------------------------------------------




HOW DO I JOIN A CLUB/GROUP ON LOVE TO RIDE?

1. After you register, head to your Profile Page click on 'Join a Club/Group'



2. You'll have two options:



 * Click on 'Register a Club/Group' if you are the first and your Club/Group has
   not yet been set up on Love to Ride. You can then fill in the information and
   click 'Create'.
 * Click on 'Join existing' if another member has already set it up. You can
   then use the search bar to find your Club/Group. See below for an example.



--------------------------------------------------------------------------------




CAN YOU BE IN MORE THAN ONE CLUB/GROUP?

Yes! There is no limit to the number of Clubs/Groups you can be a member of.

If you are already a member of a Club/Group, you can join another by clicking on
the '+' symbol next to the name of your Club/Group on your profile page.



--------------------------------------------------------------------------------




HOW MANY PEOPLE CAN BE IN A CLUB/GROUP?

There is no limit to how many people can be in a Club/Group - the more the
merrier! You can filter by group size on the leaderboard to see how you're doing
compared to similar-sized groups.



--------------------------------------------------------------------------------




HOW DO I INVITE PEOPLE TO JOIN MY CLUB/GROUP?

You can invite people to your group by sending them the website address of your
group's profile page or clicking on 'invite people' button on the right-hand
side of your Club/Group Profile.



Note: The 'Invite by email' link will open up your mailing app. If you do not
have a mailing app installed, you can send the direct hyperlink to your
Club/Group profile instead (just copy and paste it from the address bar when you
are on your Club/Group Profile Page).

--------------------------------------------------------------------------------




I DON'T HAVE A CLUB/GROUP BUT I WANT TO JOIN ONE

Riding with others can be great fun and excellent motivation. If you'd like to
find a club to ride with, we recommend doing a quick Google search for
cycling/biking clubs in your area. If you find one, you can then see if they
have a Club/Group Profile on Love to Ride by searching their name (more info
here). If not, you can follow the steps above to set one up and invite the other
members to join!

--------------------------------------------------------------------------------




QUESTIONS ABOUT TEAMS






WHAT IS A TEAM?

You can join a Team during a Team challenge to compete together against other
Teams on the leaderboard. Unlike a Club/Group or a Workplace Profile, which can
be used year-round, a Team Profile only exists during a Team challenge. After
the challenge is over, the Team will no longer be available.

--------------------------------------------------------------------------------




WHAT IS A TEAM CHALLENGE?

During a Team challenge, you can create your own Team and engage in friendly
competition by riding your bike. You are invited to form a Team and, over the
challenge period, you’ll earn points and compete against other Teams by riding
your bikes and encouraging others to saddle up as well. You will be able to see
where your Team sits on the leaderboards, and those who log their rides will be
entered into prize drawings for some amazing prizes!



--------------------------------------------------------------------------------


HOW CAN I JOIN A TEAM?

Before a Team challenge starts, you will be invited to register for the
challenge and create or join a Team.

Note: Remember, Teams only exist during a Team challenge. If you want a hub for
you and your fellow riders to connect socially all year round, you could create
a Club/Group instead. 

 1. When registrations for the challenge are open, you will see a pop-up when
    you go to your Profile Page which invites you to click ‘I’m in’. Click on
    this and you will be registered for the challenge.
 2. You’ll be asked to confirm that your details are correct so that we can be
    sure we have the correct contact details for you. Check this over, make any
    necessary updates and click on ‘Done’ to save.
 3. You will then be invited to create or join a Team. 

If you skipped this step when you registered for the challenge, you can join a
Team later on by heading to your Profile Page and clicking on ‘Join a Team'
under your name.


IF YOU HAVE BEEN INVITED TO JOIN A TEAM:

1. Select ‘Join an existing Team’ and search for the Team name

2. Click on the Team you want to join and you’re ready to get going!


IF YOU WANT TO START A TEAM AND INVITE OTHERS TO JOIN:

1. Select ‘Start your own Team’ and fill out the Team name and description. If
you want to affiliate your Team with a Workplace Profile, you can also choose
this option here.

2. Select ‘Create Team’ and that’s it! You will automatically be made the Team
Captain. If you want to change the Captain, you can do this in the settings of
your Team Profile.

Note: Some riders will not be able to start their own Team, and can only be part
of a Team if they are invited by another rider. Whether or not you are able to
start your own Team depends on whether you have access to premium features of
Love to Ride. Find out more here.

--------------------------------------------------------------------------------




WHO CAN BE IN MY TEAM?

Whoever you like! You can invite friends, family, co-workers, neighbors, your
dog walker - anyone you want to ride with! Just remember that there is a limit
of 10 people per Team.

--------------------------------------------------------------------------------




HOW CAN I INVITE PEOPLE TO JOIN MY TEAM?

To get as many people riding bikes as possible, it is best to try and fill your
Team. You can invite up to 9 other riders to join your Team (10 people in
total). There are a few ways to invite people:

1. Head to your Team Profile by clicking on ‘My Team’ on the top menu of the
site. Scroll down until you see the button ‘Invite People’ below the Team
leaderboard, click on this and choose to invite others via Facebook or email. 



Please note that, if you do not have your browser settings set up to open your
email client, the email button will not work. Try one of the other methods
instead.


2. If you’re the Team Captain, you’ll get an email from us when someone joins
your Team which contains a quick copy-and-paste message and a link to send out
to other riders.

3. Copy and paste the URL from the address bar at the top of your browser page
and send it to someone! When they click on the link, they’ll be taken to your
Team Profile and they can simply click on the ‘Join Team’ button on the
right-hand side.





--------------------------------------------------------------------------------


WHAT IF I DON'T HAVE 10 TEAM MEMBERS?

That’s ok. You don’t have to have 10 members, but we do encourage you to invite
9 other people to join you so that you can all get the most out of the
challenge! The more people you invite to your Team, the more happy people on
bikes!

--------------------------------------------------------------------------------




HOW DO I REMOVE SOMEONE FROM MY TEAM?

Only the Team Captain can remove riders from the Team. They can do this by going
to the Team Profile, finding the list of Team members, and clicking on the red
‘x’ to the right of the name of the person to remove. That’s it!



--------------------------------------------------------------------------------




WHERE CAN I SEE MY TEAM’S ACTIVITY AND MEMBERS?

Go to your Team Profile by clicking on ‘My Team’ in the top menu of the site.
This is where you can see your riding stats, activity, points, position, and a
list of your Team members. This is also where you can share photos and messages
with your Team to help keep everyone motivated during the challenge!



--------------------------------------------------------------------------------




HOW CAN I CHANGE THE TEAM CAPTAIN?

If you are the current Team Captain, you can assign a new Team Captain if you
want someone else to take the helm. You can do this in the settings section of
your Team Profile.  Be aware that, if you change the Captain, you will lose
editing rights after you have saved your edits by clicking the ‘Edit Team’
button.

--------------------------------------------------------------------------------




CAN I CHANGE MY TEAM’S NAME?

Yes! If you are the Team Captain you can change your Team name, update the
description, change your category, associate the Team with your workplace and
locate your team in a region. Just go to the settings section on your Team
Profile.

--------------------------------------------------------------------------------




WHAT IS A POOL?

A pool is a mini-leaderboard of 10 Teams that will compete against each other
during a Team challenge. All Teams will be automatically entered into a pool
when the challenge starts.

--------------------------------------------------------------------------------




HOW CAN I SEE WHO IS IN MY POOL?

To see which Teams are in your pool, just go to the Results tab at the top of
the site and go to the ‘Team Results’ tab. In the Results section, you can see
all the pools, Teams, and Top Riders.



--------------------------------------------------------------------------------




CAN I CHOOSE WHICH TEAMS ARE IN MY POOL?

No - Teams will be allocated a pool automatically at the beginning of the
challenge. A great opportunity to make some new biking friends and enjoy some
friendly competition!



--------------------------------------------------------------------------------





QUESTIONS ABOUT USING THE SITE







HOW DO I SWITCH BETWEEN LOVE TO RIDE SITES?

Each site you belong to on Love to Ride will show you information relevant to
that community. For example, you can be a member of both the USA site and the
Florida site.

On a computer:

1. Head to your profile and tap the cog in the top right corner

2. Under 'SWITCH SITE' select the site you want to view






On a mobile browser:

1. Tap the three horizontal lines on the top left to open the menu

2. Under 'SWITCH SITE' tap the site you want to view



--------------------------------------------------------------------------------




HOW DO I FIND MY FRIENDS?

To protect riders’ privacy, we don’t have a user search feature. You can find
folks by looking at the 'Workplaces' tab under the 'Results' tab and finding
their workplace, then scrolling down to find them on the members list. 




Your friend can also send you a direct link to their profile for you to
bookmark. If you want to keep track of your friends’ riding, we suggest creating
a club/group so you can all easily see each others’ activity. Find out how to do
that here.

--------------------------------------------------------------------------------




HOW DO I ADD AN ENCOURAGER OR ENCOURAGE SOMEBODY?

If somebody encouraged you to join a Love to Ride challenge, you can add them as
your encourager. They'll be awarded the Encourager badge and, during some kinds
of challenges, this will earn them points.

If you encouraged somebody to sign up for a Love to Ride challenge, great job!
🙌  Send them this article to make sure they get you listed on their profile
correctly.

There are two ways to add an encourager, and they're both very simple:




1. After logging your first ride during a challenge

2. Manually adding an encourager

A couple of things to note:

🥇 You can only select one encourager per challenge (not one for every ride).

⌛️ If your points don't come across straight away, please give it 24 hours
before contacting us. When the site is very busy, there can be a slight delay.







1. AFTER LOGGING YOUR FIRST RIDE DURING A CHALLENGE

When you log your first ride during a challenge manually on the website, you'll
see this message 👇



Simply enter the name of the person who encouraged you, select them from the
list of search results, and the system will assign you as their encourager. 🎉





2. MANUALLY ADDING AN ENCOURAGER

If you normally sync your rides from another app (like Strava/MapMyRide), or you
didn't choose an encourager when you logged your first ride, you can go to your
profile page to say who encouraged you.

Note: This can only be done during a challenge.



Simply go to your Profile and click on 'Add Encourager' underneath your profile
picture. Type the name of the person who encouraged you, choose them from the
list, et voila!

--------------------------------------------------------------------------------




QUESTIONS ABOUT PRIZES







HOW DO I WIN PRIZES? 

If there are prizes to win, you will see them on the Prizes page. You can win
prizes in a variety of ways - by earning points, sharing a story, and
encouraging other people to ride. Each of the prizes will have the criteria for
winning them outlined on the page. Prizes are drawn randomly based on these
criteria.tra

--------------------------------------------------------------------------------






WHICH PRIZES AM I ELIGIBLE FOR?  


Head over to the Prizes page to see what’s on offer. Some prizes will have
special conditions and only be for riders who are taking part in a campaign with
their workplace. Those criteria will be detailed under the prize so you can see
what you can win and how!

--------------------------------------------------------------------------------




WHY DO WE OFFER PRIZES BASED ON GENDER?

We strongly believe that riding bikes should be for everyone. Women are
typically underrepresented within cycling and so we do what we can to support
and engage more women in our campaigns. This can sometimes mean offering prizes
exclusively for women or reserving some prizes so that women are equally
represented amongst the winners.

In order to win one of these prizes, you need to have told us your gender
within your profile settings. Check here to see if this information is complete
on your profile. Non-binary riders will be eligible for all prizes and if the
prize offered has multiple variants then the winner will be offered the choice
between options.


--------------------------------------------------------------------------------





HAVE MORE QUESTIONS?

Get in touch with our Support team by emailing support@lovetoride.net or
clicking on the chat icon in the bottom right corner.








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