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Effective URL: https://callminer.com/events?mkt_tok=MzQ3LVhGVi05NjYAAAGObVzWdwFiw15wVnhS9lPuJX_pq5NrdoKR4OoW-JvDAAR5aFVt4A947vHycppMF...
Submission: On September 26 via api from US — Scanned from DE
Effective URL: https://callminer.com/events?mkt_tok=MzQ3LVhGVi05NjYAAAGObVzWdwFiw15wVnhS9lPuJX_pq5NrdoKR4OoW-JvDAAR5aFVt4A947vHycppMF...
Submission: On September 26 via api from US — Scanned from DE
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Solutions WHY CALLMINER? See how we help you translate customer insights into business value. Learn More Contact Center Experience Experience Management Industry CONTACT CENTER EXPERIENCE FRONTLINE AGENT EXPERIENCE Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience. QUALITY MANAGEMENT Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX. CONTACT CENTER EFFICIENCY Improve customer experience with operational efficiency and quality in the contact center. RISK & COMPLIANCE Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk. FRAUD DETECTION Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty. SALES EFFECTIVENESS Leverage sales conversations to more effectively identify behaviors that drive conversions, improve trainings and meet your numbers. EXPERIENCE MANAGEMENT CUSTOMER EXPERIENCE Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence. PRODUCT EXPERIENCE Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities. BRAND EXPERIENCE Capture unsolicited, in-the-moment insights from customer interactions to better manage brand experience, including changing sentiment and staying ahead of crises. INDUSTRY HEALTHCARE Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry. COMMUNICATIONS Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software. RETAIL Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights. FINANCE & BANKING Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics. COLLECTIONS Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics. INSURANCE Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions. ENERGY & UTILITIES Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations. BPO Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value. TRAVEL & HOSPITALITY Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence. TECHNOLOGY Conversation analytics provides business insights that lead to better CX and business outcomes for technology companies. Products CALLMINER EUREKA PLATFORM Analyze customer interactions at the deepest levels to gain insight. Learn More PRODUCT SUITE * Analyze * Coach * RealTime * Visualize * Redact * Record * Screen Record * Integrations Customers CUSTOMER STORIES Learn how we’ve helped businesses like yours grow and transform. View all Explore * Customer Success CALLMINER CUSTOMER CONNECT Visit our customer community to ask, share, discuss, and learn with peers. Resources LEARNING CENTER Learn from our experts with these whitepapers, webinars, and case studies. Explore All Additional Resources * Blog * CallMiner Research Lab * Events * Frequently Asked Questions * Support CX LANDSCAPE REPORT CallMiner lifts the lid on recent CX industry trends Company ABOUT US Discover where we’ve come from and where we’re going. Meet CallMiner Explore * Leadership * Investors & Board * Newsroom * Partners * Careers * Security CONTACT US Explore product demos and get more pricing details. Watch Demo Videos Request a Demo Solutions Why CallMiner? Industry Solutions Use Case Solutions Role Solutions CONTACT CENTER EXPERIENCE Frontline Agent Experience Quality Management Contact Center Efficiency Risk & Compliance Fraud Detection Sales Effectiveness EXPERIENCE MANAGEMENT Customer Experience Product Experience Brand Experience INDUSTRY Healthcare Communications Retail Finance & Banking Collections Insurance Energy & Utilities BPO Travel & Hospitality Technology Products Eureka Analyze Coach RealTime Visualize Redact Record Screen Record Integrations Customers CallMiner Customer Stories Customer Success CallMiner Customer Connect Resources Learning Center Blog CallMiner Research Lab Events Support Forrester Wave Company About Us Leadership Investors & Board Newsroom Partners Careers Security Watch Demo Videos Request a Demo EXPERT EVENTS EVENT CALENDAR Join us at these upcoming events to learn more about CallMiner directly from our experts. EVENTS THE UK NATIONAL CONTACT CENTRE CONFERENCE The UK National Contact Centre Conference is renowned for providing practical and inspiring content focused on trends and developments in the industry as well as valuable networking opportunities in a friendly community environment. SEPTEMBER 26 London, UK Register -------------------------------------------------------------------------------- CONSERO CUSTOMER EXPERIENCE & CONTACT CENTER OCTOBER 1-3 Litchfield, AZ Register -------------------------------------------------------------------------------- BECKER'S 8TH ANNUAL IT & REVENUE CYCLE CONFERENCE OCTOBER 3-6 Chicago, IL Register -------------------------------------------------------------------------------- CUSTOMER CONTACT WEEK EUROPE 2023 Join the European flagship of the LARGEST Global Customer Contact Event Series. The industry's top solution providers, combined with the industry's most innovative thought leaders - there is no better place to ensure you're delivering outstanding CX. OCTOBER 9-11 Amsterdam, Netherlands Register -------------------------------------------------------------------------------- HOW TO TRANSFORM YOUR CONTACT CENTER TRAINING PROGRAM Discover how you can empower your teams to have authentic conversations that can help them achieve (and even surpass) their targets. OCTOBER 10 Webinar Register -------------------------------------------------------------------------------- COLLECTIONS & VULNERABILITY SUMMIT The Collections & Vulnerability Summit brings together Collections & Customer Service professionals to explore best practice, guidelines & the role of technology to establish improved collections and vulnerable customer strategies for businesses. OCTOBER 11 Manchester, UK Register -------------------------------------------------------------------------------- CCW NASHVILLE Customer Contact Week, the world's #1 customer contact event series, is returning to the Grand Hyatt Nashville this October 12-14. Join us for cutting-edge content from top executives and business leaders in the customer contact and CX industry. OCTOBER 12-14 Nashville, TN Register -------------------------------------------------------------------------------- CRMXCHANGE - BEST PRACTICES IN WORKFORCE OPTIMIZATION NOVEMBER 1-11 Virtual Event Register -------------------------------------------------------------------------------- LISTEN US 2023 LISTEN 2023 is a three-day event giving attendees a better understanding of the latest enhancements to the CallMiner platform, as well as an exclusive view of the industry and what’s coming next from thought leaders and global experts. NOVEMBER 6-8 Nashville, TN Register -------------------------------------------------------------------------------- 2023 COMMUNITY CONFERENCE Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. NOVEMBER 8 Newcastle, UK Register -------------------------------------------------------------------------------- COLLECTIONS TECHNOLOGY THINK TANK & AWARDS An innovative & unique event in the credit and collections industry calendar. Lenders, creditors & collections specialists will discuss regulatory and thematic business challenges whilst discussing the benefits of technological innovation. NOVEMBER 23 Manchester, UK Register -------------------------------------------------------------------------------- CALL & CONTACT CENTRE EXPO See the latest and most effective technologies, strategies and advancements to call and contact centre professionals and those in IT, general management, HR, marketing and operations who are looking to excel in customer engagement. NOVEMBER 29-30 London, UK Register -------------------------------------------------------------------------------- TALK WITH ONE OF OUR EXPERTS TO FIND OUT HOW OUR PLATFORM CAN HELP DRIVE YOUR BUSINESS. Contact Us Request a Demo CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. PRODUCTS * Eureka * Analyze * Coach * RealTime * Visualize * Redact * Record * Screen Record * Integrations SOLUTIONS * Why CallMiner? * Industry Solutions * Use Case Solutions * Role Solutions CUSTOMERS * CallMiner Customer Stories * Customer Success RESOURCES * Learning Center * Blog * CallMiner Research Lab * Events * Frequently Asked Questions * Support * Sitemap COMPANY * About Us * Leadership * Newsroom * Partners * Careers * Contact PRODUCTS * Eureka * Analyze * Coach * RealTime * Visualize * Redact * Record * Screen Record * Integrations RESOURCES * Learning Center * Blog * CallMiner Research Lab * Events * Frequently Asked Questions * Support * Sitemap SOLUTIONS * Why CallMiner? * Industry Solutions * Use Case Solutions * Role Solutions CUSTOMERS * CallMiner Customer Stories * Customer Success COMPANY * About Us * Leadership * Newsroom * Partners * Careers * Contact -------------------------------------------------------------------------------- * Security * Terms of Use * Privacy Policy © 2023 CallMiner. All Rights Reserved. Close suggested results PRIVACY PREFERENCE CENTER When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. More information Allow All MANAGE CONSENT PREFERENCES STRICTLY NECESSARY COOKIES Always Active These cookies are necessary for the website to function and cannot be switched off in our systems. 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