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WEBSITE PRIVACY POLICY
Thank you for visiting the Department of Homeland Security online and reviewing
our website privacy policy. Our privacy policy explains how we handle the
personally identifiable information (PII) that you provide to us when you visit
us online to browse, obtain information, or conduct a transaction.
PII includes information that is personal in nature and which may be used to
identify you. You may provide PII to us when you send us an e-mail message or a
request for information, when you fill out a questionnaire or customer
satisfaction survey, when you participate in a research study, etc. We do not
require you to register or provide PII to visit our website. We do collect some
technical information that does not include PII when you visit to make your
visit seamless. The section below explains how we handle and collect information
when you visit www.dhs.gov.
The PII you provide on a Department website will be used only for the purpose
for which you provided it. We will protect your information consistent with the
principles of the Privacy Act of 1974, the E-Government Act of 2002, and the
Federal Records Act.
PRIVACY POLICY CONTACT INFORMATION
We welcome feedback if you have any questions regarding our privacy policy or
the use of your information. Any additional privacy questions should be
directed to the DHS Privacy Office. The Department’s privacy compliance
materials are available at Privacy Impact Assessments (PIA) and Systems of
Records Notices (SORN). For additional information about our Privacy Policy, or
for general privacy inquiries, please contact us at privacy@dhs.gov(link sends
email), 202-343-1717 or mail us at:
Department of Homeland Security
Washington, D.C. 20528
Attn: Privacy Office
PERSONALLY IDENTIFIABLE INFORMATION
As a general rule, the Department does not collect PII about you when you visit
our website, unless you choose to provide such information to us. Submitting PII
through our website is voluntary. By doing so, you are giving the Department
your permission to use the information for a specific, stated purpose. However,
not providing certain information may result in the Department’s inability to
provide you with the service you desire.
If you choose to provide us with PII on a Department website, through such
methods as completing a web form, we will use that information to help us
provide you the information or service you have requested. The information we
may receive from you varies based on what you do when visiting our site.
We only share the PII you give us with another government agency if your inquiry
relates to that agency, or as otherwise required by law. We never create
individual profiles or give your PII to any private organizations. The
Department of Homeland Security never collects information for commercial
marketing.
If we store your PII in a record system designed to retrieve information about
you by personal identifier (name, personal email address, home mailing address,
personal or mobile phone number, etc.), so that we may contact you, we will
safeguard the information you provide to us in accordance with the Privacy Act
of 1974, as amended (5 U.S.C. § 552a). The Act requires all public-facing sites
or forms that request PII to prominently and conspicuously display a privacy
notice.
The notice must address the following criteria:
1. Legal authorization to collect information about you;
2. Purpose for which the information will be used;
3. Routine uses for disclosure of information outside of the Department of
Homeland Security;
4. Whether your providing the information is voluntary or mandatory under law;
and
5. Effects if you choose to not provide the requested information.
For the general contact information that may be submitted through www.dhs.gov,
we have completed a Privacy Impact Assessment (PIA) and System of Records Notice
(SORN) providing details about the privacy protections and redress options
available for the contact information we collect from the public. This
information may be used to distribute information to you and to perform various
administrative tasks. For further information, please reference the privacy
compliance documentation below:
* DHS/ALL/PIA-006 Department of Homeland Security General Contact Lists Privacy
Impact Assessment (June 15, 2007)
* DHS/ALL-002 Department of Homeland Security (DHS) Mailing and Other
Lists System of Records Notice (November 25, 2008, 73 FR 71659)
EMAIL COMMUNICATIONS
Many of our programs and websites allow you to send us email messages. We will
use the information you provide to respond to your inquiry. We will only send
you general information via email. You should be reminded that email may not
necessarily be secure against interception. Therefore, we suggest that you do
not send sensitive PII (such as your Social Security number) to us via email. If
your intended email communication is sensitive, e.g., it includes information
such as your bank account, charge card, or Social Security number, you should
instead send it by U.S. mail. Another alternative may be submission of data
through a secure program website, if available.
Electronic mail messages that meet the definition of records in the Federal
Records Act (44 U.S.C. § 3101) are covered under the same disposition schedule
as all other Federal records. This means that emails you send us will be
preserved and maintained for varying periods of time if those emails meet the
definition of Federal records. Electronic messages that are not records are
deleted when no longer needed.
INFORMATION COLLECTED AND STORED AUTOMATICALLY
When browsing through any website, certain information can be collected. We
automatically collect the following types of information during visits:
* domain from which you access the Internet;
* IP address (an IP address is a number that is automatically assigned to a
computer when surfing the Internet);
* operating system and information about the device or browser used when
visiting the site;
* date and time of your visit;
* content you visited or downloaded and
* website (such as google.com or bing.com) or referral source (email notice or
social media site) that connected you to the website.
The Department uses a variety of different Web measurement software tools.
DHS uses Google Analytics measurement software to collect the information listed
above. The data are automatically sent to Google’s system and the system
immediately aggregates the data. Neither the Department nor Google ever have
access to the specifics of your particular site visits. The staff can only see
the aggregate data from all users for a particular time period. DHS also uses
conversion pixels and tags as part of the Department's use of Google Tag Manager
(part of the Google Analytics suite) to monitor advertising effectiveness.
The Department gathers this information to improve our websites and has chosen
to not share the aggregate data with Google. We may use the aggregated data to
share with our partners and contractors to help improve visitor experiences.
The Department also uses online surveys to collect opinions and feedback from a
random sample of visitors. DHS uses Survey Monkey online surveys to obtain
feedback and data on visitors’ satisfaction with DHS websites. This survey does
not collect PII. Participation in the survey is voluntary. If you decline the
survey, you will still have access to the identical information and resources on
the website as those who take the survey. Answers to the survey help the
Department improve its website to make it easier to use and more responsive to
the needs of our visitors.
The Department’s staff conducts, analyses and reports on the aggregated data
from the Survey Monkey survey. The reports are only available to website
managers, members of their communications and web teams, and other designated
staff who require this information to perform their duties.
The Department retains the data from Google Analytics, and Survey Monkey survey
results only as long as required by law or needed to support the mission of the
DHS websites.
For additional information about the Department’s use of Google Analytics,
please see our privacy impact assessment, DHS/ALL/PIA-033 Google Analytics (June
9, 2011).
HOW THE DEPARTMENT USES COOKIES
The Office of Management and Budget Memo M-10-22, Guidance for Online Use of Web
Measurement and Customization Technologies allows Federal agencies to use
session and persistent cookies.
When you visit any website, its server may generate a piece of text known as a
"cookie" to place on your computer. Placing cookie text allows websites to
“remember” visitors’ preferences, surfing patterns and behavior while they are
connected.
The cookie makes it easier for you to use the dynamic features of webpages.
Cookies from DHS.gov webpages only collect information about your browser’s
visit to the site; they do not collect any personal information about you.
If you do not wish to have cookies stored on your machine, you can opt out or
disable cookies in your browser. You will still have access to all information
and resources at Department websites. However, turning off cookies may affect
the functioning of some Department websites. Be aware that disabling cookies in
your browser will affect cookie usage at all other websites you visit as well.
There are two types of cookies, single session (temporary), and multi-session
(persistent), which are further described below.
SESSION COOKIES
Session cookies last only as long as your Web browser is open. Once you close
your browser, the cookie disappears.
Session cookies for technical purposes such as to enable better navigation
through our site. These cookies let our server know that you are continuing a
visit to our site.
Refer to OMB Memo 10-22 Guidance for additional information.
PERSISTENT COOKIES
Persistent cookies are stored on your computer for longer periods.
Persistent cookies to differentiate between new and returning visitors to our
site. Persistent cookies remain on your computer between visits to DHS.gov for
six months. We also use persistent cookies to block repeated invitations to take
our customer satisfaction survey. The persistent cookies that block repeated
survey invitations expire in 90 days.
3rd party software, modules, or add-ins being leveraged on DHS websites may or
may not use persistent cookies or similar technology; however, no data collected
in this manner is accessible, viewable, or retained by the federal government.
Refer to OMB Memo 10-22 Guidance for additional information.
THIRD-PARTY WEBSITES AND APPLICATIONS
The Department uses social media websites and other kinds of third-party
websites. The Department uses social media websites to engage in dialogue, share
information and media, and collaborate with the public. The Department may also
use these websites to make information and services widely available, while
promoting transparency and accountability, as a service for those seeking
information about or services from the Department. The privacy policies for
approved social media platforms are linked to the right of this privacy policy.
The Department has also published two Privacy Impact Assessments detailing the
Department use of social media:
* DHS/ALL/PIA-031 Use of Social Networking Interactions and Applications
Communications/Outreach/Public Dialogue (September 16, 2010)
* DHS/ALL/PIA-036 Use of Unidirectional Social Media Applications (March 8,
2011)
The Department does not use third-party websites to solicit and collect PII from
individuals. Any PII collected by the third-party website will not be
transmitted or stored by the Department; no PII will be disclosed, sold or
transferred to any other entity outside the Department, unless required for law
enforcement purposes or by statute consistent with the Privacy Act.
SITE SECURITY
The Department takes the security of all PII very seriously. We take precautions
to maintain the security, confidentiality, and integrity of the information we
collect at this site. Such measures include access controls designed to limit
access to the information to the extent necessary to accomplish our mission. We
also employ various security technologies to protect the information stored on
our systems. We routinely test our security measures to ensure that they remain
operational and effective.
* For site security purposes and to ensure that this service remains available
to all users, this government computer system employs commercial software
programs to monitor network traffic to identify unauthorized attempts to
upload or change information, or otherwise cause damage.
* Except for authorized law enforcement investigations, no other attempts are
made to identify individual users or their usage habits. Raw data logs are
used for no other purposes and are scheduled for regular destruction in
accordance with National Archives and Records Administration guidelines.
* Unauthorized attempts to upload information or change information on this
service are strictly prohibited and may be punishable under the Computer
Fraud and Abuse Act of 1986 and the National Information Infrastructure
Protection Act.
INTERACTION WITH CHILDREN ONLINE
The Department is committed to the protection of children’s online privacy. The
Children’s Online Privacy Protection Act (COPPA) governs information gathered
online from or about children under the age of 13. Verifiable consent from a
child’s parent or guardian is required before collecting, using, or disclosing
personal information from a child under age 13. If a Department website intends
to collect information from children under 13 years old, COPPA-required
information and instructions will be provided by the specific Web page that
collects information about the child. The Web page will specify exactly what the
information will be used for, who will see it, and how long it will be kept.
VISITING OTHER WEBSITES
Our website contains links to international agencies, private organizations, and
some commercial entities. These websites are not within our control and may not
follow the same privacy, security, or accessibility polices. Once you link to
another site, you are subject to the policies of that site. All Federal
websites, however, are subject to the same Federal policy, security, and
accessibility mandates.
TOPICS
* Privacy
KEYWORDS
* Data Privacy
* Privacy
Last Updated: 02/24/2022
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