www.smartsheet.com Open in urlscan Pro
2a04:4e42:400::703  Public Scan

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SMARTSHEET PRIVACY NOTICE


TERMS OF SERVICE

 * User Agreement
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PRIVACY

 * Privacy Notice
   * General Privacy Notice
   * General Privacy Notice Table
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OTHER AGREEMENTS

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SMARTSHEET UNIVERSITY

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POLICIES

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MISCELLANEOUS

 * Site Terms
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At Smartsheet, we understand that you need to know how data about you (i.e.,
personal data) is used. The Smartsheet Privacy Notice consists of this page and
the specific notices below which describe how we collect, use, and share
personal data and explain your related rights and choices. “We” (or “Us”) are
Smartsheet Inc. (including any relevant affiliates) and “You” may be a visitor
to one of our websites, including www.smartsheet.com (“Sites”) or a user of our
online services and applications and any related downloadable software
(“Offerings”).

 

Specific Notices

Who We Are

Your Choices

Your Rights

Personal Data Retention

How We Protect Personal Data

Children's Personal Data

International Transfers and Privacy Shield Notice

Changes to this Notice

How to Contact Us

English Version Controls





 


WHO WE ARE

Smartsheet Inc. is headquartered in Washington state, with various other offices
in the United States. You can learn about us and our Offerings here.

Smartsheet Inc. may share personal data with our affiliated companies, including
but not limited to Smartsheet UK Limited, Smartsheet Australia Pty Limited, and
Brandfolder, Inc. (a full list is available here) for our or our affiliates’
internal business purposes (e.g., when you use or purchase an affiliate’s
services, when you apply to one of our global offices, etc.), marketing similar
products, or for other legal requirements. A reference to "Smartsheet," "we," or
"us" is a reference to Smartsheet Inc. and the relevant affiliate involved in
the processing activity. 



 


YOUR CHOICES

Marketing Communications. You can modify how we may contact you through email
for marketing or promotional purposes at any time. This includes the choice to
opt out of receiving emails from us for marketing or promotional purposes
altogether. To modify how we may contact you through email, follow the
instructions provided in the marketing emails we send, or click here. Additional
marketing or promotional preferences can be updated through our preference
centers linked below. You may also set your marketing communications preferences
in the Offerings personal settings. Please see this Help Article for additional
information.

Smartsheet Preference Center

Brandfolder Preference Center 

Custom Audiences. If you would prefer we do not include you in third party
custom audiences, submit this form. Additional information relating to our use
of custom audiences can be found in our Cookie Notice. 

Cookies. Please visit our Cookie Notice to learn about and exercise your choices
relating to cookies.



 


YOUR RIGHTS

You may have certain rights relating to your personal data under local data
protection laws (e.g., the General Data Protection Regulation, the California
Consumer Privacy Act, etc.) or based on your use of our Offerings. Such rights
may include:


Access. You can ask us to confirm if we are processing your personal data,
provide you with details about such processing, and give you a copy of your
personal data.


Erasure. You can ask us to erase your personal data if certain conditions are
met. We are not required to comply with your request to erase your personal data
if the processing of your personal data is necessary for compliance with a legal
obligation or for the establishment, exercise, or defense of legal claims. 


Objection. You can object in writing to any processing of your personal data,
which is done on the basis of our “legitimate interests,” if you believe your
fundamental rights and freedoms outweigh our legitimate interests. If you object
in writing to our processing of your personal data, we shall then have an
opportunity to demonstrate that we have compelling legitimate interests which
override your rights and freedoms. In addition, you can object to the processing
of your personal data for direct marketing purposes, which includes profiling to
the extent that it is related to such direct marketing. We will then cease the
processing of your personal data for direct marketing purposes.


Portability. You can ask us to provide your personal data to you in a
structured, commonly used, machine-readable format, or you can ask to have it
'ported' directly to another data controller, but only where our processing is
based on your consent and the processing is carried out by automated means.


Rectification. You can ask us to update or correct certain information; we may
verify the accuracy of the data before rectifying it.  For certain information
you may be able to update or correct information by updating your personal
setting within the Offerings. 


Restriction. You can ask us to restrict (i.e., keep but not use) your personal
data, but only where: its accuracy is contested (see "Rectification" above), to
allow us to verify its accuracy; the processing is unlawful, but you do not want
it erased; it is no longer needed for the purposes for which it was collected,
but we still need it to establish, exercise, or defend legal claims; or you have
exercised the right to object, and verification of any overriding grounds is
pending. We can continue to use your personal data following a request for
restriction where we have your consent to establish, exercise, or defend legal
claims, or to protect the rights of another.


Withdrawal of Consent. You can withdraw your consent where processing is based
on a consent you have previously provided.  Your withdrawal of consent will not
affect the lawfulness of the processing done prior to your withdrawal of consent
taking effect.  If you have questions about how to withdraw a consent you had
provided, please complete this form. 


Exercise of Rights. To exercise your rights, please contact us using this form
or using the contact details provided under the "How to Contact Us/Dispute
Resolution" heading. We do not discriminate based on whether you choose to
exercise your choices and rights and will not, based on your exercise of rights,
deny the Offerings to you; charge you different rates (including through
penalties or discounts/benefits); provide a different level or quality of
Offerings; or suggest you may receive such different treatment.  We will process
any requests in accordance with applicable laws within a reasonable period of
time.  In order to properly process a request we may need to verify your
identity before taking any request-related actions.  




 


PERSONAL DATA RETENTION

We keep your personal data for as long as reasonably necessary for the purposes
set out in our notices (see "How We Use Personal Data" in the applicable notice)
or, if applicable, in accordance with the relevant terms in an agreement between
you and Smartsheet. We will keep your personal data longer if required for tax
or accounting purposes, to ensure we would be able to defend or raise a claim,
to resolve disputes, enforce our contractual rights, or where we have a
legitimate need - though we will generally not keep personal data for longer
than seven years following the last date of communication with you. Where
personal data is no longer required, we anonymize or dispose of it in a secure
manner. 




 


HOW WE PROTECT PERSONAL DATA

We are committed  to implementing and maintaining reasonable and appropriate
technical, physical, and administrative safeguards to protect your personal
data. However, no company, including Smartsheet, can guarantee the absolute
security of Internet communications. For more information, please see our Trust
webpage.




 


CHILDREN'S PERSONAL DATA

Our Sites are not directed toward children under 18 and we do not knowingly
collect personal data from minors. If you are under 18, please do not use the
Sites or Offerings or share personal data with us. If you learn that anyone
younger than 18 has unlawfully provided us personal data, please contact us.




 


INTERNATIONAL TRANSFERS AND PRIVACY SHIELD NOTICE

Smartsheet’s primary processing activities are in the United States, as detailed
at https://www.smartsheet.com/data-access-and-transfers. Personal data we
collect may be transferred to, used, and stored in the United States or other
jurisdictions in which Smartsheet, our affiliates, or service providers are
located; these locations (including the United States) may not guarantee the
same level of protection of personal data as the one in which you live.  By
providing us with your personal data, you agree to such transfer and/or
processing. Smartsheet assesses the circumstances involving all cross-border
data transfers and has suitable safeguards in place to require that your
personal data will remain protected in accordance with this notice. In the event
of such a transfer, we ensure that: (i) the personal data is transferred to
countries recognized as offering an equivalent level of protection; or (ii) the
transfer is made pursuant to appropriate safeguards, such as the applicable
standard contractual clauses.   


Notwithstanding the judgment by the Court of Justice of the European Union
(C-311/18, often referred to as Schrems II), Smartsheet and its affiliates
continue to participate in the EU-U.S. and U.S.-Swiss Privacy Shield Frameworks
and Principles (collectively, the “Privacy Shield Principles”). We are committed
to complying with the Privacy Shield Principles with respect to personal data
transferred to the United States from the European Economic Area (“EEA”), the
United Kingdom, and Switzerland. You can review the Privacy Shield Principles,
learn more about Privacy Shield, and view our Privacy Shield certification at
https://www.privacyshield.gov/. Smartsheet’s commitments under the Privacy
Shield Principles are subject to the investigatory and enforcement powers of the
United States Federal Trade Commission. In certain situations, we may be
required to disclose personal data in response to lawful requests by public
authorities, including to meet national security or law enforcement requirements
(please see our Trust Center for additional information). Smartsheet is and will
remain liable for the processing of personal data it receives under each Privacy
Shield Framework and subsequently transfers to a third party acting as an agent
on its behalf (see "How We Share Personal Data" in the applicable notice). We
comply with the Privacy Shield Principles for all onward transfers of personal
information from the EEA, including the onward transfer liability provisions. If
there is a conflict between the terms of this notice and the Privacy Shield
Principles, the Privacy Shield Principles will govern.


In addition, Smartsheet has implemented intercompany agreements for transfers of
personal data between our affiliated companies, which require all of our
affiliates to protect personal data they process in accordance with
applicable data protection law. We have implemented similar appropriate
safeguards where legally required with our third party service providers and
partners; please see our subprocessors list available at
https://www.smartsheet.com/legal/subprocessors for additional details. 




 


CHANGES TO THIS NOTICE

We may amend, update, or revise this notice from time to time to reflect changes
to our privacy practices, changing technologies, industry practices, regulatory
requirements, or for other reasons. If we make any material changes that affect
the way we treat your data, we will notify you by email, through the Sites or
Offerings, or by other legally acceptable means. We encourage you to
periodically review this notice for the latest information on our privacy
practices.




 


HOW TO CONTACT US

You have the right to complain to a data protection authority about our
collection and use of your personal data, but we encourage you to reach out to
us first. Where processing is undertaken by our affiliated companies, they are
joint controllers with Smartsheet Inc. for your personal data. The best way to
reach us is by filling out this form. Smartsheet’s Privacy Counsel serves as
Smartsheet’s data protection contact and can be reached at:

Webform: Contact privacy form

Email: privacy@smartsheet.com

Address: Attn: Legal - Privacy Office, 10500 NE 8th Street, Suite 1300, Bellevue
WA 98004

 

Residents of the EEA and UK. The controller of your personal data is Smartsheet
Inc. Where processing is undertaken by our affiliated companies, they are joint
controllers with Smartsheet Inc. for your personal data. You may contact us
using this form or by reaching out to our Data Protection Officer ("DPO") at:

Email: dpo@smartsheet.com

 

Complaints or Questions About Smartsheet’s Privacy Shield Certifications. If you
have any questions or complaints regarding our Privacy Shield Certification,
please complete this form or email privacy@smartsheet.com. We will respond
within 45 days of receiving your complaint and will promptly investigate and
attempt to resolve it. If you reside in the EEA and your complaint cannot be
resolved through this process, we will participate in the dispute resolution
process administered by JAMS. For information about how to initiate a Privacy
Shield claim with JAMS, please contact JAMS directly. Under certain conditions
(described on the Privacy Shield website), you may invoke binding arbitration
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Last Updated: February 24, 2022


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