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SUPPORT CENTER


RESOURCES FOR USERS AND ADMINISTRATORS




ADMIN MANAGEMENT CONSOLE

Information about the ZelloWork Management Console, the central dashboard where
Admins can create, edit, and manage all network users, devices, and channels.

 * Management Console 101
 * Management Console - Part 1 - Home Screen
 * Management Console - Part 2 - Adding Users
 * Management Console - Part 3 - Channels
 * Management Console - Part 4 - Maps
 * Management Console - Part 5 - Message Vault
 * Management Console - Part 6 - Dispatch Analytics
 * See all 7 articles

 * Using the Console
 * ★ Downloading Invoices from the Management Console
 * ★ Dispatch Analytics: an overview
 * ★ What is Zello Work?
 * ★ How does Zello Work differ from the Zello consumer app?
 * ★ Can I do a trial of Zello Work?
 * ★ Getting Started Guide for Zello Work
 * See all 55 articles

 * Setting up Channels
 * ★ Adding and setting up channels for the network
 * ★ Choosing a channel type
 * ★ Changing your channel type
 * ★ What is the ‘Everyone’ channel?
 * ★ Setting up User Roles to manage users in a channel
 * ★ Using Ad Hoc channels for group conversations
 * See all 18 articles

 * Console Settings
 * ★ Zello Work Settings Overview
 * ★ Network Management Console settings for Android
 * ★ Network Management Console settings for iOS
 * ★ Network Management Console settings for Windows PC
 * ★ Web Admin and Common Network Management Console Settings
 * ★ Which ports on clients should I open on my firewall for ZelloWork?
 * See all 31 articles

 * Making Payments and Modifying Subscriptions
 * ★ Modifying subscriptions for users, premium features, and payment method
 * Can I change my Network Name?
 * How do I update my payment information?
 * Is ZelloWork a one-time purchase or subscription?
 * Adjusting the number of users on a subscription
 * Is there a license for unlimited users?
 * See all 7 articles

 * On-premise Server
 * ★ Does Zello offer a non-hosted business solution?
 * ★ What firewall ports do I open for the On-premise Server?
 * ★ Is the On-premise Server license a one-time purchase or subscription?
 * ★ Is the On-premise Server automatically updated when a new version is
   available?
 * Updating Zello Enterprise Server
 * What's the difference between the On-premise Server and ZelloWork?
 * See all 8 articles


USER GUIDES AND SETTINGS

User guides and settings for Android, iOS, and Windows PC.

 * Dispatch Hub
 * How to set up Zello Kiosk
 * How to configure the LMC Slim Mic with Dispatch Hub
 * How to assign PTT hotkeys in Dispatch Hub
 * "Invalid Network" error on Dispatch Hub
 * Dispatch Hub 101 part 1 - App Overview
 * Dispatch Hub 101 part 2 - Creating Dispatch Channels & Assigning Users
 * See all 27 articles

 * General information
 * ★ How to use the Call Alert function
 * ★ What Bluetooth and wired accessories will work with Zello?
 * ★ Adding and editing display names on shared devices
 * ★ How users can share their location
 * ★ Sending text messages from user devices
 * ★ Muting users and channels
 * See all 20 articles

 * Android
 * ★ Mapping a device button on Android
 * ★ Unlocking your Android device when messages are received
 * ★ Using VOX (voice-activated) mode on Android
 * ★ Preventing Android 6.0+ devices from disconnecting in the background
 * Enabling and using the recent contact overlay button
 * Using Bluetooth Devices with Zello on Android 12+
 * See all 22 articles

 * iOS (iPhone, iPad, iPod)
 * Enabling and using Zello on lock screen and HUD (iOS 16+)
 * iOS History playback scrub feature
 * IOS App 101 - 2 - Settings and Support
 * IOS App 101 - Installation and Use
 * iOS 14 and Zello
 * How to use the Shared Devices function on iOS
 * See all 11 articles

 * Windows PC
 * ★ Using the MSI installer for PC Windows clients
 * ★ Windows PC ZelloWork Installation Guide
 * ★ Windows PC ZelloWork Start Guide
 * ★ Texting with the Zello Work Windows PC app
 * Downloading the Legacy PC Application
 * Legacy PC App - Settings Guide
 * See all 17 articles

 * Android Settings
 * Android ZelloWork "Options" Guide

 * iOS Settings
 * iOS App Settings and Toggles
 * iOS Management Console Settings
 * iPhone/iPod/iPad ZelloWork Settings Guide


PREMIUM FEATURES

How to purchase and use premium features available to ZelloWork users.

 * Premium Maps and Location Tracking
 * How does Location Tracking work?
 * How long is Location History kept?
 * Why is a user's location outdated or unavailable?
 * How to push-to-talk from the map
 * How to open a user's location from the PC app
 * What are Premium Maps?
 * See all 9 articles

 * Message Vault
 * ★ What is the ZelloWork Message Vault?
 * ★ Downloading messages and exporting metadata with Message Vault

 * Emergency Alerts
 * ★ Emergency Alert Overview
 * ★ Initiating an Emergency Alert
 * Setting up an emergency call channel with user roles

 * Radio Gateway
 * ★ Can you run multiple instances of ZelloWork?
 * Using Zello Bridge With Radio Gateways
 * Setting up USB Gateways
 * Troubleshooting gateway audio problems
 * How do I add a new radio gateway?
 * Which gateways are supported?


CERTIFIED ACCESSORIES

Third-party accessories that are tested and certified to work with Zello and
ZelloWork. See the full list at https://zello.com/accessories

 * Android and iOS Button Mapping
 * ★ How to map and use an external PTT button with Zello (iOS, Android)

 * Rugged/Specialized Phones
 * ★ Setting up the RugGear RG650
 * ★ Setting up the Honeywell Dolphin CT60 for PTT
 * ★ Setting up the Sonim XP3, XP3plus, XP5s, and XP5plus devices
 * ★ Mapping the PTT button on CAT phones S30/S40
 * ★ Mapping the PTT button for DuraForce XD and PRO
 * Setting up the RugGear RG725
 * See all 16 articles

 * Network Radios
 * ★ Configuring the Telo TE390 for Zello
 * ★ Configuring Zello on a Talkpod N50 network radio
 * ★ Configuring Zello on an Inrico T199 or TYT W700 network radio
 * ★ Setting up the Telo M5 network radio

 * Headsets
 * Can I choose an audio source from the dispatch hub?
 * Setting up a BlueParrott PTT headset button
 * Plantronics Voyager Zello Android Support
 * Plantronics Voyager Legend Support
 * David Clark noise cancelling headset
 * MobiFren headsets
 * See all 7 articles

 * Speaker/Mics
 * ★ AINA PTT Voice Responder
 * Why is my Savox BTR-155 or BTR-101 not working?
 * Setting up the Pryme BTH-300/500/600 Speaker/mic
 * Savox RSM-30 shuts down automatically
 * Setting up Dellking (Wandfu) devices with Zello
 * How to Set Up for Savox Bluetooth Speaker/Mic or Headset

 * Wireless Buttons
 * ★ PrymeBLU BT-PTT2-ZD
 * ★ Pryme BT-PTT-Z


PARTNER, VENDOR, AND DEVELOPER INFORMATION

Information for software/hardware partners, manufacturers, and developers of
other applications who want to integrate ZelloWork

 * API, SDK, and Integration Information
 * How to Migrate to the Universal Zello Android application for SDK customers
 * How to Migrate to the Universal Zello Android application
 * How to get your accessory listed on the Zello website
 * Integrate a device hardware button with Zello
 * How does the server API work?
 * Is there any way to authenticate without the API key?
 * See all 11 articles

 * Partnership Opportunities
 * Does Zello offer a co-branding or white labeling option?
 * Can we manage our customers’ Zello network for them?


FORUMS


COMMUNITY ACTIVITY


 * GENERAL DISCUSSION
   
   Does Walt Disney World Use Zello?
   Post created 1 month ago
   0


 * GENERAL DISCUSSION
   
   Request to support Single-Sign On to ZelloWork
   Post created 5 months ago
   0


 * HEADSETS COMPATIBLE WITH ZELLO
   
   fendy8222
   Post created 1 year ago
   0


 * GENERAL DISCUSSION
   
   Persist the last voice message
   Post created 1 year ago
   0


 * FEATURE REQUESTS
   
   Como eu faco para fazer uma escuta digital
   Comment added 2 years ago
   2


...
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