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Submitted URL: https://www.coach.com/privacy.html
Effective URL: https://www.coach.com/support/privacy-policy
Submission: On October 12 via manual from EG — Scanned from US
Effective URL: https://www.coach.com/support/privacy-policy
Submission: On October 12 via manual from EG — Scanned from US
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PRIVACY POLICY
Last updated: April 1, 2023
CONTENTS
1.What Types of Personal Information Do We Collect? 2.How Do We Use Your
Personal Information? 3.With Whom Do We Share Your Personal Information? 4.How
Do we Retain and Protect Your Personal Information? 5.What Are Your Choices and
Rights? 6.Changes to This Privacy Notice 7.How Can You Contact Us? 8.How Do We
Use Cookies? 9.Supplemental U.S. State Privacy Law Notice
We, Tapestry Inc., are part of the Tapestry Inc. brands which include COACH,
kate spade, and STUART WEITZMAN. In this Privacy Notice, we describe how we use
personal information that we collect from you if you are in the U.S. and you:
* Access or use our website at www.coach.com, www.coachoutlet.com or any other
website, application or online service that we operate which includes a link
to this Privacy Notice;
* Sign up in any of our stores for any of our online services; or
* Contact us for customer service.
If you are a resident of the relevant U.S. state, please also see our
Supplemental U.S. State Privacy Law Notice at Section 9 of this Privacy Notice
below.
1. WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT?
Information You Actively Submit: If you buy our products online, register for an
online account with us, use the "wish list" features of our online services,
sign up for updates and marketing communications from us, participate in our
sweepstakes or surveys, request specific product customizations from us, submit
a product review on our website, contact us for customer service, or otherwise
interact with us via our online services, we may collect personal information
about you, including the following:
* Contact Data, which may include your name, alias, username, postal address,
email address and telephone number;
* Order information and Account Data, which may include your Contact Data,
payment card information, billing address, birthday and month, gender,
nationality, and the details of the products or services you have ordered,
purchased or requested from us;
* "Wish List" Data, which may include your Contact Data and the products or
services you are interested in;
* Giveaways or Sweepstakes Data, which may include your Contact Data and the
details of the giveaway or sweepstakes you have voluntarily entered;
* Social Media Data, which may include your social media interactions with us
(e.g., if you "like" or "share" or "comment" on something you see on our
social media platforms) and any information you actively provide to us for
social media marketing purposes; and
* Correspondence Data, which you voluntarily provide to us when making
inquiries to customer care, comments on our social media, product reviews on
our site, survey feedback, interests if you choose to participate in our
clienteling program, and any other information you actively provide to us.
Information Passively Submitted on our Online Services: When you use our online
services, we collect information from or about the computer, phone or other
device on which you have installed, or from which you access, our online
services, and information about your usage of our online services, including the
following:
* Technical Data, which includes your IP address, browser type and version,
device identifier, location and time zone setting, network and/or service
provider, operating system and platform, page response times, and download
errors;
* Online Usage and Interaction Data, which includes the websites you visited
before and after visiting our website, products you viewed or searched for on
our online services, length of visits to certain online pages, online page
interaction information (such as scrolling, clicks, and mouseovers), methods
used to browse away from online pages, your interactions with our marketing
emails (such as whether and when you opened an email from us, and whether you
clicked a link in the email or forwarded the email), and your interactions
with our online ads.
Cookies and Related Technologies: We and our business partners may use cookies
and other similar technologies such as pixel tags and web beacons to collect
certain types of the Technical Data and Usage Data described above as permitted
by applicable law. Cookies and similar technologies are placed on our site for
the following purposes:
* Enable basic functioning of our website;
* Web analytics to improve our website (structure, features, accessibility and
usability, content, or to fix any technical issues through gathering relevant
technical data);
* Enable certain basic functions of online browsing and shopping with us (for
example, save information you generated or provided on our website such as
preferred items, items placed in the cart);
* Monitor the effectiveness of our online ads and marketing (by recording your
interactions with our ads on third-party websites, our social media platforms
or our marketing emails); and
* Learn more about your preferences and Internet browsing habits to provide you
with tailored web-visit.
For more information about the cookies and similar technologies we use, please
see our How we use Cookies in section 8 below.
Children's Information: Our online services are not intended for use by children
under the age of 13. We do not knowingly register or otherwise collect personal
information from any child under the age of 13 without the prior verifiable
consent of the child's parent or guardian. However, we may collect personal
information about children under the age of 13 if you provide the name of your
child while using our clienteling applications. For more information, please see
Section 9.
2. HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the following categories of personal information for the following
purposes:
* Contact Data to communicate with you including marketing and clienteling
about products and services you have ordered, or to send you updates about
our products, services, or campaigns across any of the Tapestry brands
(COACH, kate spade, and STUART WEITZMAN that may be of interest; or when you
voluntarily enter to win a contest, sweepstakes or giveaway.
* Order Information and Account Data to create and manage your account on our
website (for example to enable you to access, update and save your
preferences to the account); fulfill your orders, including product
customization requests.
* Wish List Data to provide you with the "wish list" features of our online
services, which allow you to identify and save products that you are
interested in.
* Social Media Data to interact with you through our social media platforms;
and administer social media marketing initiatives or social media advertising
campaigns.
* Correspondence Data to respond to any specific queries you may have when you
contact customer care or our stores, to reach out to you to understand your
preferences so that we can provide you with updates about our products,
events, or services that may be of interest, provide you with a more tailored
shopping experience when you opt in to our clienteling program in our stores,
to administer sweepstakes and giveaways, or to improve our product offerings
and customer experience based on your responses to a survey or product
review.
* Technical Data and Online Usage and Interaction Data to provide, maintain,
monitor, secure, debug, personalize and optimize our online services to and
for you; provide you with customer service and technical assistance for
example when you use our chat function; and to generally develop and improve
our products and services. We also use technical data that is automatically
collected by cookies and related technologies to understand the effectiveness
of our ads and social media campaigns.
We also use your personal information for the following purposes (collectively,
the "General Processing Purposes"), as permitted by applicable law:
* Clienteling, Advertising and Marketing Activities: To communicate with you on
clienteling, advertising and marketing communications, updates on special
offers or promotions, products and services, and events across any of the
Tapestry brands (COACH, kate spade, and STUART WEITZMAN) that we believe you
may be interested in, or to administer and let you know about our sweepstakes
and giveaways. We may tailor the content of those communications based on our
understanding of your preferences. Please note that, where permitted by
applicable law, we may use your information to help all Tapestry brands
provide you with surveys, create customer profiles, generate inferences, and
deliver targeted advertisements ("cross-brand marketing"). You can opt-out of
cross-brand marketing at any time by clicking the "unsubscribe" link at the
bottom of any email that you receive or emailing privacy@tapestry.com.
* Compliance with Laws: To perform activities necessary to ensure compliance
with applicable national, state, provincial and other applicable laws, and to
respond to requests from government authorities.
* Performance of Contracts: To perform our obligations and exercise our rights
under our Terms of Use or any other agreement that you enter with us.
* Protection of Legal Interests: To protect our legal interests, such as in the
event of a complaint or dispute.
* Advertising and Marketing Activities: To provide you with marketing
communications, and updates on special offers, campaigns, products and
services that we believe you may be interested in, and tailor the content of
those communications based on our understanding of your preferences.
* Research and Development: To perform research and undertake surveys to
understand preferences about our products and customer experience, to improve
product design and product testing;
* Merger or Sale: : In the event that we, or some or all of our assets are
acquired by or merged with a third-party entity or in connection with a
merger, acquisition, sale, or other change of control, we may transfer some
or all of the personal information that we have collected about you to
another organization as part of that transaction. If we intend to transfer
your personal information in connection with such a transaction, we may
proceed with notice to you, grant you an opportunity to object, or seek your
consent, as permitted or required by applicable law.
3. WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your personal information with the following types of third parties
as permitted by applicable law:
* Our Tapestry brands (COACH, kate spade, and STUART WEITZMAN): As described
above in Section 2, we may share your information with any Tapestry brand to
generate cross-brand clienteling or marketing materials tailored to your
specific interests, program memberships, and purchases. For example, if you
sign up for email marketing or clienteling materials from one of our brands
(e.g., kate spade), we may use your information to create similar marketing
or clienteling materials for another brand's products that may be of interest
to you. You can opt-out of this sharing at any time by emailing
privacy@tapestry.com.
* Our service providers and business partners: We rely on affiliated and
unaffiliated companies, agents and contractors to assist us with the
provision of Tapestry services and products to you, including:
* Online payment and fraud prevention service providers when you make a
purchase;
* Delivery / logistics service providers, to deliver products you have
purchased;
* Customer care services;
* Infrastructure and IT service providers, including cloud service providers
to administer our website and your account if you register with us;
* Marketing, advertising and communications agencies to send you information
about products and services that may be of interest to you;
* Clienteling platforms;
* Providers of services related to some enhanced online features such as
customer review;
* Advertising companies who help us understand the effectiveness of our ads
and traffic on our site;
* Providers of website testing / analytics services; or
* External auditors and advisers.
We provide our service providers and business partners with access to your
personal information so that they may provide services to us, subject to
non-disclosure agreements and other data protection safeguards.
* Third parties permitted or required by law: In certain circumstances, we may
be required to disclose or share your personal information to comply with a
legal or regulatory obligation. For example, we may be required to disclose
personal information to regulators, government agencies or to judicial or
administrative authorities. We may also disclose your personal information to
third parties where disclosure is both legally permissible and necessary to
protect or defend our rights, for law enforcement purposes, or to enforce our
contracts or protect your rights.
* Third parties connected with business transfers: We may transfer your
personal information to third parties in connection with a reorganization,
restructuring, merger, acquisition or transfer of assets, provided that the
receiving party agrees to treat your personal information in a manner
consistent with this Privacy Notice.
Please note our online services may contain links to and from the websites of
our partners or affiliates that are not owned or operated by us. If you follow a
link to any of these websites, please review the privacy policies of third-party
websites before you submit any personal information to them. We are not
responsible for any privacy or security policies of these third-party sites.
4. HOW DO WE RETAIN AND PROTECT YOUR PERSONAL INFORMATION?
We keep your personal information for as long as needed or permitted in light of
the purpose(s) for which it was obtained. The criteria used to determine our
retention periods include (i) for as long as we have an ongoing relationship
with you; (ii) as required by a legal obligation to which we are subject to; or
(iii) as advisable in light of our legal position (such as in regard of
applicable statutes of limitations, litigation, or regulatory investigations).
We may remove personal information for inactive accounts from our database,
subject to any applicable legal or regulatory obligations. Furthermore, we may
delete personal information from our database at any time and without providing
any reason.
We have implemented technical and organizational security measures intended to
safeguard the personal information in our custody and control. Such measures
include, for example, limiting access to personal information only to employees
and authorized service providers who need to know such information for the
purposes described in this Privacy Notice, as well as other administrative,
technical and physical safeguards.
For example, when you place an order on www.coach.com or www.coachoutlet.com, we
use Secure Socket Layer (SSL) technology, an encryption tool that provides
security while transmitting information over the Internet. We also use firewall
technology, password controls, and other technological and procedural safeguards
in respect of your online interactions with us.
While we endeavor to protect our systems, sites, operations and information
against unauthorized access, use, modification and disclosure, due to the
inherent nature of the Internet as an open global communications vehicle and
other risk factors, we cannot guarantee that any information, during
transmission or while stored on our systems, will be absolutely safe from
intrusion by others.
5. WHAT ARE YOUR CHOICES AND RIGHTS?
Unsubscribe. You may unsubscribe from our marketing or clienteling emails or SMS
communications. To unsubscribe from email marketing or clienteling, please click
the "unsubscribe" link at the bottom of any email that you receive or email us
at privacy@tapestry.com. To unsubscribe from SMS communications, follow the
instructions in the message. Please note that if you have already requested
products or services when you decide to withdraw consent, there may be a short
period of time for us to update your preferences and ensure that we honor your
request.
Update, Modify or Correct Your Information. We encourage you to contact us to
update or correct your personal information if it changes or if you believe that
any information that we have collected about you is inaccurate. We may request
information from you to honor your request, such as to ensure proper
authentication or to verify the business branch of ours to which the information
was provided.
Rights under Applicable Privacy Laws. You may have rights under applicable
privacy laws, including to access or erase certain personal information that we
have about you, or restrict or object to certain activities in which we engage
with respect to your personal information. To submit a request to exercise any
such rights, please contact us using the details in Section 7 below. If you are
a resident of the relevant US state, please also see our Supplemental US State
Privacy Law Notice at Section 9 below.
6. CHANGES TO THIS PRIVACY NOTICE
We may change, modify, add, or remove portions of this Privacy Notice at any
time, in which case we will provide individuals with notice of such updates
where required by applicable law and then upload the updated Privacy Notice to
our website www.coach.com or www.coachoutlet.com. You should check this page
periodically for changes. Your continued use of our online services or any of
the other services described in this Privacy Notice following the posting of
changes to this Privacy Notice will be considered your consent to those changes.
7. HOW CAN YOU CONTACT US?
To exercise any of your privacy rights, or if you have any questions or concerns
regarding this Privacy Notice or the data processing practices outlined herein,
please contact us and/or our EU or UK representative (as applicable) as follows:
* by email: privacy@tapestry.com
* by phone:
Customer Care
1-800-444-3611 or 1-904-741-3090
M-F 8 am - 11 pm EST
Sat 9 am - 7 pm EST
Sun 11 am - 7 pm EST
* by post: Coach Privacy Office; 10 Hudson Yards New York, NY 10001
Alternatively, you can contact our external Data Protection Officer - Bird &
Bird DPO Services SRL:
* by email: Attn: Data Protection Officer – DPO.tapestry@twobirds.com
* by post: Attn: Data Protection Officer – Bird & Bird DPO Services SRL, Avenue
Louise 235 box 1, 1050 Brussels, Belgium
If you are located in the EEA, you can contact the EU representative:
* Coach Stores Ireland Limited
* by email: privacy@tapestry.com
* by post: 70 Sir John Rogerson's Quay, Dublin 2, Ireland
If you are located in the UK, you can contact the UK representative:
* Coach Stores Limited
* by email: privacy@tapestry.com
* by post: the Legal Department, Brunel Building level 7, 2 Canalside Walk,
London W2 1DG, United Kingdom
8. HOW DO WE USE COOKIES?
In this Cookie Notice, we, Tapestry, Inc., explain how we use cookies and
similar digital tracking technologies on our website and other online services.
Like many other organizations, we use cookies or similar digital tracking
technologies on our website for a number of purposes as set out below. Cookies
(or other similar technologies) can be placed on our website by us or by
third-party partners we engage for our purposes.
Third-party cookies may also be deployed on our behalf on third-party websites
(e.g., to measure the effectiveness of ads). We respect applicable law about
cookies. In particular, we use cookies only with your authorization where this
is required by applicable law. In any case, you may opt-out from cookies at any
time by changing your browser settings accordingly. However, as a consequence of
your opt-out, certain functions, portions or features of our website may cease
working or may prevent you from fully benefiting of our online services.
* A. Categories of cookies
Some cookies are deleted when you close down your browser. These are known as
session cookies. Others remain on your device until they expire, or you
delete them from your cache. These are known as persistent cookies and these
types enable us to remember things about you as a returning visitor. The main
categories of cookies we use include:
* Strictly necessary cookies: These cookies are essential in order to enable
you to move around the website and use its features and ensure the
security of your online transactions with us and online access to our
website. Without these cookies services you have asked for, such as
completing a transaction, cannot be provided. These cookies don't gather
information about you for the purposes of marketing.
* Performance cookies: These cookies allow us to count the number of
visitors and collect information about how visitors use a web site, for
instance which pages visitors go to most often, and if they get error
messages from web pages. These cookies don't collect information that
identifies a visitor although they may collect the IP address of the
device used to access the site. All information these cookies collect is
anonymous and is only used to improve how a website works and the user
experience. By using our websites, you agree that we can place these types
of cookies on your device, however you can block these cookies using your
browser settings (please see "How to manage your cookies" section below).
* Functionality cookies: These cookies allow us to recognize you when you
return to our website and allows the website to remember choices you make
(such as your user name). They may also be used to provide services you
have requested such as watching a video. The information these cookies
collect is anonymized (i.e., it does not contain your name, address,
account details, etc.) and they do not track your browsing activity across
other websites. By using our websites, you agree that we can place these
types of cookies on your device, however you can block these cookies using
your browser settings (please see "How to manage your cookies" section
below).
* Targeting cookies: These cookies make marketing messages more relevant to
you. We or a third-party advertising network may collect information
relating to your browsing history and interests to tailor relevant
advertising to you. The advertisement network partner may use marketing
cookies to collect usage, navigational or other statistical data about
your activities on our websites and mobile applications to provide you
targeted advertising based upon your interests, limit the number of times
you see the same advertisement on our websites or mobile applications and
to help measure the effectiveness of advertising campaigns.
To find out more about cookies, including how to see what cookies have been set
and how to manage and delete them, visit www.allaboutcookies.org. Alternatively,
you can search the Internet for other independent information on cookies.
* B. Purposes of use of cookies
We use cookies for the following purposes:
* Enable basic functioning of our website or to fix any technical issue
through gathering relevant technical data;
* Web analytics to improve our website (structure, features, accessibility
and usability, content) or to fix any technical issue through gathering
relevant technical data;
* Enable certain basic functions of online browsing and shopping with us
(for example, save information you generated or provided on our website
such as preferred items, items placed in the cart, billing address to save
time and effort when you next return to our website or shop with us);
* Monitor the effectiveness of our online ads and marketing (by recording
your interactions with our ads on third-party websites, our social media
platforms or our marketing emails); and
* Learn more about your preferences and Internet browsing tastes to provide
you with tailored advertising (you certainly don't want to hear from us
about something you are not interested in).
* C. How to manage your cookies?
The browsers of most computers, smartphones and other web-enabled devices are
typically set up to accept cookies. If you wish to amend your cookie
preferences for this website or any other websites, you can do this through
your browser settings. Your browser's 'help' function will tell you how to do
this. If you do not want the benefit of cookies, there is a simple procedure
to manually delete your cookies at
http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html,
but please visit the links below to opt-out of marketing cookies from over
50+ major third party behavioral advertising providers:
* Network Advertising Initiative: http://www.NetworkAdvertising.org/choices/
* Digital Advertising Alliance: http://www.aboutads.info/choices/
Please remember that cookies are often used to enable and improve certain
functions on our website. If you choose to switch certain cookies off, may
affect the user experience.
9. SUPPLEMENTAL U.S. STATE PRIVACY LAW NOTICE
In this Supplemental US State Privacy Law Notice, we, Tapestry, Inc., disclose
information about our data processing practices as required by US state privacy
laws including the California Consumer Privacy Act of 2018 ("CCPA") as amended
by the California Privacy Rights Act ("CPRA"), the Virginia Consumer Data
Protection Act ("VCDPA"), the Utah Consumer Privacy Act ("UCPA"), the
Connecticut Privacy Act ("CTPA"), the Colorado Privacy Act ("CoPA") and the Utah
Consumer Privacy Act ("UCPA") (collectively, "US State Privacy Laws").
A. Who and what information is subject to US State Privacy Laws?
US State Privacy Laws protect residents, from their respective states, as
"consumers" with respect to their personal information, although a number of
exceptions apply. As a result, the Supplemental US State Privacy Law Notice and
relevant State Privacy Rights subsections below may not apply when they restrict
our ability to comply with a court order or regulator with competent authority,
federal, state or local laws, and cooperation with law enforcement, exercise of
our legal claims, or collection or use of de-identified information. Some of the
State Privacy Rights are specific to a particular state and may not apply to
you.
B. Supplemental Disclosures
We have set out below the categories of personal information and sensitive
personal information we have collected about US residents in the preceding 12
months and describe, for each category of personal information and/or sensitive
personal information collected, the business or commercial purposes for which
the information was collected. Each of the categories of personal information
listed in the table(s) are collected directly from consumers. Each of the
categories of personal information in the table may also be shared with the
following categories of third parties: (i) our Service providers and business
partners, including those listed at Section 3 above, (ii) Government entities as
required by applicable law, (iii) other recipients at your discretion or with
your consent, or (iv) Third parties in the event of a proposed or actual
business transaction involving all or any portion of our business.
Additional information about sales of information can be found below the table.
Personal Information
Category of personal information
We collected such personal information for the following purposes:
How long will we retain your personal information?
Identifiers such as a real name, alias, postal address, unique personal
identifier, online identifier, Internet Protocol address, email address, account
name, or other similar identifiers.
We may use this information for any of the purposes described in Section 2
above.
We retain this information as long as reasonably necessary to fulfil the
purposes described in Section 2 and to comply with applicable laws and
regulations. Criteria used to determine the retention period include:
- whether your account remains active and you continue to order products,
participate in clienteling or marketing initiatives, and otherwise interact with
our online store.
Categories of personal information described in subdivision (e) of Section
1798.80 of the California Civil Code, including name, signature, address,
telephone number, passport number, and credit card number, debit card number, or
any other financial information.
We use this information to process payment, fulfil your order, or process a
return.
We retain this information as long as reasonably necessary to process payments,
fulfil your order, or process returns, and comply with applicable laws and
regulations. Criteria used to determine the retention period include:
- whether you have made recent payments or have outstanding payments due; and
- whether you have purchased products eligible for returns.
Characteristics of protected classifications under California or federal law;
namely, gender and age.
We use this information to better understand our clientele for example when
joining our clienteling program.
We retain this information as long as reasonably necessary to provide you with
access to our various programs and initiatives, to book your appointments, and
enrol you in our gift registries and other features of our online store and
comply with applicable laws and regulations. Criteria to determine the retention
period include:
- whether you currently participate in or remain eligible for our clienteling
program;
- whether you have an existing in-store appointment or event; and
- whether you have signed up for or are eligible to join our gift registry, wish
lists, or closet features of our online store.
Commercial information, including records of personal property, products or
services purchased, obtained, or considered, or other purchasing or consuming
histories or tendencies.
We use this information to fulfil your order, manage consumers' online account
with us, personalize and optimize consumers' shopping experience with us (for
example, letting you know when a favorite product is back in stock, recording
certain information from past purchases which can be used in future purchases
such as preferred address and favorite store locations), provide consumers with
customer care, and customize a product per a consumer's specific request.
We retain this information as long as reasonably necessary to fulfil your order,
customize your purchases based on your specific requests, deliver products to
your desired store location, provide you with customer care, and comply with
applicable laws and regulations. Criteria used to determine the retention period
include:
- whether you have recently placed an order with specific customization
requests;
- whether you have recently requested customer care or other assistance; and
- whether you have established a preferred shipping address and/or favorite
store location.
Internet or other electronic network activity information, including, but not
limited to, browsing history, search history, and information regarding a
consumer's interaction with an Internet Web site, application, or advertisement.
We may use this information for any of the purposes described in Section 2
above.
We retain this information as long as reasonably necessary to optimize our
online services to and for you; provide you with customer service and technical
assistance; to generally develop and improve our products and services; and
comply with applicable laws and regulations. Criteria to determine the retention
period include:
- whether you recently visited our website and searched for certain products,
interacted with our customer service, and/or engaged with a certain
advertisement on our website.
Audio, electronic, visual, or similar information.
We use audio, visual or similar information that you may voluntarily provide in
connection with customer care inquiries or when you engage with our social media
initiatives.
We retain this information as long as reasonably necessary to ensure your
customer care inquiries are documented and answered and/or ensure your continued
participation in our social media initiatives and comply with applicable laws
and regulations. Criteria to determine the retention period include:
- whether you recently called or otherwise engaged with our customer care team
and have an outstanding or incomplete customer service request or action item;
and
- whether you are an active customer and recently engaged in a social media
initiative or currently participate in a social media initiative.
Inferences drawn from any of the information identified in this subdivision to
create a profile about a consumer reflecting the consumer's preferences,
characteristics and attitudes.
We use such information to personalize and optimize consumers' shopping
experience with us, enable consumers to use our "wish list" features online,
tailor our clienteling or marketing efforts, and develop and improve our
products and services.
We retain this information as long as reasonably necessary to maintain and
improve your preferences, characteristics, and attitudes based on your "wish
list", send you clienteling or marketing materials tailored to your interests,
and comply with applicable laws and regulations. Criteria to determine the
retention period include:
- whether you have an active "wish list" with us; and
- whether you have recently purchased products or used our online services that
may change your preferences.
Sensitive Personal Information
In addition to the categories of personal information listed above, we also
occasionally collect categories of "sensitive personal information," as defined
by US privacy laws, which are special categories of personal information that
reveal data about your identity, racial or ethnic origin, precise geolocation,
and/or other sensitive data types. You have the ability to opt-out of the use
and disclosure of your sensitive personal information using the mechanisms
described in this Privacy Notice. Under certain laws, consumers have a right to
limit use and disclosure of sensitive personal information to certain enumerated
business purposes. If you wish to request this limitation, please contact us
using the information provided in Section 7.
Category of sensitive personal information
We collected such sensitive personal information for the following purposes:
How long will we retain your sensitive personal information?
Government Identifier(s) such as social security, driver's license, state
identification card, or passport number.
We may collect, use, or disclose this information in order to onboard our
independent suppliers during the procurement process. We do NOT collect, use, or
disclose this information as it pertains to customers.
We retain this information as long as reasonably necessary to onboard our
independent suppliers, as part of our supplier diversity program, and to comply
with applicable laws and regulations.
Racial or ethnic origin.
We collect this information as part of our supplier procurement process,
including to evaluate the supplier's eligibility for our diversity program.
We may also collect this information when provided to us by you in order to
analyze trends and improve your preferences and customer profile.
We retain this information as long as reasonably necessary to procure diverse
suppliers, maintain and improve your customer profile and preferences, and
comply with applicable laws and regulations.
Data pertaining to children under the age 13.
We may collect this information if you provide the name of your child when using
our clienteling applications.
We retain this information as long as reasonably necessary to provide you with
access to our various clienteling applications you may use for your children,
and to comply with applicable laws and regulations.
Geolocation data.
We may use this information to enable consumers to view nearby stores, to book
appointments and customer targeting, to evaluate distances from stores and
distribution centers.
We retain this information as long as reasonably necessary to show you nearby
stores, help you book appointments, allow you to see distances from stores and
distribution centres, and comply with applicable laws and regulations. Criteria
to determine the retention period include:
- whether you are an active customer and have an upcoming appointment or an
upcoming order arriving at a nearby store or distribution center.
Precise geolocation data such as any data that is derived from a device and that
is used or intended to be used to locate a consumer within a geographic area
that is equal to or less than the area of a circle with a radius of 1,850 feet.
We may collect this information from you to display the nearest available store
with inventory you are interested in, to help you book an appointment, and to
deliver clienteling or marketing materials tailored to your location.
We retain this information as long as reasonably necessary to help you find
nearby stores and inventory, book an appointment, send you clienteling marketing
materials based on your location, and to comply with applicable laws and
regulations.
Over the past 12 months, we also used the categories of personal information
listed above as necessary to fulfil the General Processing Purposes described in
Section 2 of this Notice above.
During the past 12 months, we shared certain categories of personal information
about California residents with third parties and business partners in a manner
that may constitute a "sale" under the CCPA, as described below:
* Online Promotions and Advertising: We work with one or more third parties to
(i) administer and analyze effectiveness of advertising or promotional
campaigns, these third parties may place cookies on individuals' computers to
receive information about traffic to our site, browsing and purchasing
activity on our online services, and (ii) from time to time third parties may
help us to provide a more tailored user experience. These third parties may
collect information about individuals' internet or other similar network
activity and browsing patterns, IP address, page interaction (such as
scrolling, clicks and mouseovers), and information obtained via cookies with
these third parties (such as the site visited before or after), and may
retain rights to use some of this information for their own purposes.
We do not sell the personal information of minors under 16 years of age without
affirmative authorization.
C. State Privacy Rights
Residents from California, Virginia, Colorado, Connecticut, and Utah have the
following rights:
* Right to Opt-out of Sale and Sharing: the right to opt-out of our "sales" or
"sharing" of their personal information. To exercise this right, please email
us at privacy@tapestry.com with "US State Privacy Request to Opt-Out" in the
subject line or use the contact details in Section 7 of this Privacy Notice
above.
* To opt out from the sale or sharing of your personal information collected
by targeting cookies, update your cookie preferences by clicking the
"Cookie Settings" link below, and toggle the button from "active" to
"inactive". Please note that when you opt out of targeting cookies, you
may see less relevant ads on other sites.
MANAGE COOKIES
* Right to Know and Correct: The right to request that we disclose what
personal information we collect, use, disclose and sell about them
specifically. To submit a request to exercise this right to know, please
email us at privacy@tapestry.com with "US State Privacy Request to Know" or
use the contact details in Section 7 of this Privacy Notice above. Please
specify in your request the details you would like to know, including any
specific pieces of personal information you would like to access. If upon
receipt of this information, your personal information is inaccurate, you
have the right to request correction. To exercise this right, please email us
at privacy@tapestry.com with "US State Privacy Request to Correct" with the
specific pieces of information you would like corrected and the particular
inaccuracy.
* Right to Delete: The right to request the deletion of personal information
that we collect or maintain about you. To submit a request to delete personal
information, please email us at privacy@tapestry.com with "US State Privacy
Request to Delete" in the subject line or use the contact details in Section
7 of this Privacy Notice above. Please specify in your request the personal
information about you that you would like to have deleted, which can be all
of your personal information as required by the applicable US State Privacy
Law.
* Right to limit use and disclosure of sensitive data: You may permit or
restrict us from use or disclosure of your sensitive data with the purpose of
inferring characteristics about you except when such use is necessary to
perform the services or provide the goods reasonably expected by You. To
exercise this right, please email us at privacy@tapestry.com with "US State
Privacy Request to Limit Use and Disclosure of Sensitive Data" in the subject
line.
* Right to opt out from profiling: You may have a right to refuse from any form
of automated processing of personal information to evaluate certain personal
aspects relating to You and to analyze or predict aspects concerning Your
performance, economic situation, health, personal preferences, interests,
reliability, behavior, location, or movements. Some states limit your rights
to profiling in furtherance of decisions that produce legal or similarly
significant effects concerning You. To exercise this right, please email us
at privacy@tapestry.com with "US State Privacy Request to opt out from
Profiling" in the subject line.
* Right to opt out from targeted advertising: You may have a right to opt out
from displaying advertisements to You where the advertisement is selected
based on personal data obtained from Your activities over time and across
nonaffiliated websites or online applications to predict Your preferences or
interests. To exercise this right, please email us at privacy@tapestry.com
with "US State Privacy Request to opt out from Targeted Advertising" in the
subject line.
* Right Not to be Discriminated Against: You may not be discriminated against
because you exercise any of your rights under the US State Privacy Laws.
* Financial Incentives:From time to time we offer consumers who provide
their email address, phone number and/or zip code to us for the purposes
of receiving our marketing or clienteling communications free shipping, or
sometimes a discount on an order. Consumers may opt in by entering their
information when prompted upon first visiting our website. Consumers may
opt out of marketing or clienteling communications at any time by
following the instructions in such communications. Consumers may also
exercise their rights at any time by emailing privacy@tapestry.com. The
financial incentive is permitted because it is not discriminatory in
nature—it does not deny consumers their rights or discriminate against
consumers who may have exercised their rights under US State Privacy Laws.
When we provide the financial incentive, the price or difference
calculated by the free shipping and/or order discounts is reasonably
related to the value of the data you provide to us as our customer.
* Right to Appeal a Decision: You may subsequently appeal our decision when we
declined your request. To exercise this right, please email us at
privacy@tapestry.com with "US State Privacy Request to Appeal a Decision"
naming a specific decision and a declined request that you would like to
appeal. We will provide a written explanation of the actions taken and the
reasons supporting those actions. Also, specific state laws may grant you a
right to contact the attorney general regarding the results of the appeal.
If you submit a request to exercise your rights pursuant to this US State
Privacy Law Notice, we may ask that you provide certain information to verify
your identity. If you have a password-protected account with us, we may verify
your identity through our existing authentication practices for your account.
The information that we ask you to provide to verify your identity will depend
on your prior interactions with us and the sensitivity of the personal
information at issue. We will respond to your request in accordance with
applicable law. If we deny your request, we will explain why.
You can designate an authorized agent to make a request on your behalf if:
* The authorized agent is a natural person, or a business entity registered
with the applicable body of your state; and
* You sign a written declaration that you authorize the authorized agent to act
on your behalf.
If you use an authorized agent to submit a request to exercise your right to
know, right to opt-out of the "sale" of your personal information, or your right
to request deletion, please have the authorized agent take the following steps
in addition to the steps described earlier:
* Mail a certified copy of your written declaration authorizing the authorized
agent to act on your behalf to Coach Privacy Office; 10 Hudson Yards New
York, NY 10001; and
* Provide any information we request in our response to your email to verify
your identity. The information that we ask you to provide to verify your
identity will depend on your prior interactions with us and the sensitivity
of the personal information at issue.
D. Shine the Light Law
California residents are entitled once per year to request and obtain certain
information regarding our disclosure, if any, of your personally identifiable
information to third parties for their direct marketing purposes during the
immediately prior calendar year. To make such a request, please send an email to
privacy@tapestry.com with your full name, email address, and postal address in
your message. In response to your request, we will provide you with a notice
describing the cost-free means to opt-out of our sharing your personally
identifiable information with third parties with whom we do not share the same
brand name, if the third party will use it for their direct marketing purposes.
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