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 1. Unisys
 2. Solutions
 3. Digital Workplace Solutions


DIGITAL WORKPLACE SOLUTIONS

Point of View Paper


REIMAGINING FIELD SERVICES

Read this point of view paper to understand how multiple forces are pushing and
pulling at business, compelling a reimagination of field services. Understanding
these forces and how they change the nature of field services is critical if
businesses are to provide users with a great experience, convenience, increased
workforce productivity, and reduced cost of support.


UNISYS AND MOBINERGY™

Unisys’ Mobinergy provides unified endpoint management and solutions to optimize
end user experience.




UNISYS AND UNIFY SQUARE

Creating the most advanced and flexible enterprise-wide solution to optimize the
collaboration experience.



Point of View Paper


REIMAGINING FIELD SERVICES

Read this point of view paper to understand how multiple forces are pushing and
pulling at business, compelling a reimagination of field services. Understanding
these forces and how they change the nature of field services is critical if
businesses are to provide users with a great experience, convenience, increased
workforce productivity, and reduced cost of support.


UNISYS AND MOBINERGY™

Unisys’ Mobinergy provides unified endpoint management and solutions to optimize
end user experience.




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EXPERIENCE PARITY IS ESSENTIAL FOR THE HYBRID WORKPLACE

While today’s disruptive global environment has been the catalyst for immediate
change in the workplace, a paradigm shift has occurred that has fundamentally
altered how we will work and engage in the future. Work is being redefined with
a mix of physical and remote workspaces, and leaders must make strategic
decisions to empower employees in their roles, regardless of location, and
create an optimum experience.






WHAT’S THE WINNING EQUATION IN THE HYBRID WORKPLACE?

Now more than ever, an organization’s employee experience (EX) is directly
linked to its customer experience (CX). How can your business measure and
improve EX within its workforce? With the right tools in place, you can keep
employees AND customers happy— if you know the winning equation.

Learn More


THE FUTURE OF WORK IS HYBRID

Successful organizations create experience parity that results in engaged
employees, which leads to innovation and satisfied customers. At Unisys, we are
empowering the hybrid workplace and workforce by designing smarter, innovative
workspaces that create seamless, digital experiences securely.


UNLEASH YOUR HYBRID WORKFORCE

Take this free five-minute IDC assessment and analyze your organization’s
readiness to support, enable, and engage in today’s hybrid workforce.

Start Now


ARE YOU PREPARED TO SUPPORT YOUR FUTURE WORKFORCE?

Creating a digital workplace that makes employees productive and happy is no
longer optional—it’s a key success factor for businesses and governments. Click
the blocks to the right to learn how to deliver these critical outcomes.


ENSURE SUCCESSFUL TRANSFORMATION THROUGH CHANGE MANAGEMENT

In today’s dynamic environment, your organization, like many, is transforming
and driving strategic initiatives. These efforts are crucial to maintain a
competitive edge.


01


ENSURE EXCEPTIONAL EXPERIENCE

Organizations like yours face tremendous pressure to collaborate, innovate, and
adapt to changing business circumstances. On top of that, you’re navigating
hybrid workplace environments stressed by the mass switch to work-from-home.
When your employees can’t reliably use their technology, you could be alienating
your most talented people. As a result, you could be wasting time and money and
could experience more employee turnover than desired.


02


ANTICIPATE EMPLOYEES’ NEEDS

Employees come to work seeking the same joyful relationship with their
technology that they experience as a consumer. They expect devices and software
to be easy to use and collaboration to be intuitive—far from the reality in
modern workplaces.


03


TAILOR TECHNOLOGY TO YOUR WORKERS

When you roll out new software or systems, adoption lags. You might see only 10%
of your workforce using new technology, while some reject it altogether.
Partially, that’s because they don’t understand the value or relevance of
upgrades and updates.


04



HOW UNISYS CAN HELP

We enable clients to move beyond traditional Service Level Agreements (SLAs) to
Experience Level Agreements (XLAs) as part of our holistic process to measure
end user experience.

Modern Device Management Intelligent Workplace Services Seamless Collaboration
Workplace as a Service Proactive Experience


EMPLOYEE EXPERIENCE IS THE KEY

Results from our recent Digital Workplace Insights™ study showed that enabling
agile ways of working and supporting collaboration — anytime, anywhere and on
any device — is critical to business success in today’s workplace.

Check out our latest webinar with IDC/IDG: Defining Success in the Hybrid
Workplace: Achieving Digital Parity Through Digital Dexterity

Learn More


UNISYS IN ACTION

We help businesses and governments deliver an exceptional user experience for
their customers and citizens. Learn about their stories.


ENHANCING THE TRAVELING EXPERIENCE AND SAFETY OF AIRLINE PASSENGERS



Ensure passengers and baggage travel together to comply with Aviation Security
Act’s “Triple A” regulations; for BARA, this involves 40+ international airlines
operating in Australia from seven airports at Sydney, Melbourne, Brisbane,
Cairns, Perth, Adelaide and the Gold Coast.


DELIVERING EXCELLENT SERVICE TO CUSTOMERS AND MAINTAIN REGIONAL RETAIL MARKET
LEADERSHIP



Provide consistent services to Cencosud associates in serving customers across
every store across 5 countries - Brazil, Argentina, Chile, Peru, Colombia.


DRIVING THE EFFICIENCY OF BUSINESSES AND GOVERNMENTS AROUND THE GLOBE



Enable enterprise customers around the world to achieve their business goals by
providing continuous, consistent IT-related services.

It is inevitable that aviation will continue to change. With Unisys as our
partner, we are confident in our ongoing ability to embrace technology that will
provide the safest traveling experience.

Barry Abrams
Executive Director, Board of Airline Representatives Australia

Based on its global best-practices, including handling high volumes of calls in
multiple languages, and providing large regional coverage and ongoing support,
Unisys enables Cencosud to concentrate on the essentials of our business.

Sebastián Cabrera
Regional Leader of IT User Support Center, Cencosud

Unisys has been complementing our services since 1999, enabling us to provide
consistent, cost-effective support to our enterprise customers 24x7.
Additionally, they have given us the ability to be more competitive by widening
the reach of our services.

Edward Bownass
Director, Global Field Service , BT Global Services

Unisys’ top-notch services, fast access and insights enable us to provide a
modern workplace with secure, innovative solutions – making us more customer and
consumer centric.

Bart Kerkman
Head of Service Delivery,
Henkel

We rely on Unisys for network and security expertise and solutions that provide
information integration, flow, accuracy and availability which continuously
enriches and protects our patient environment.

Walter J. Fahey
Maimonides Senior Vice President of Management Information Systems and CIO

Unisys is a global partner and that has allowed Spectra Logic to grow worldwide.
They allow us to provide the best possible service to our customers. We believe
technology innovation, along with superior customer support, gives Spectra Logic
a distinct advantage. Our customers consistently rate us high for responsiveness
and support, and Unisys is a great partner in helping us achieve that.

Roberto Bigliani
VP - WW Service Operations,
Spectra Logic


CREATING VALUE FOR CUSTOMERS AND CONSUMERS GLOBALLY



Learn how Henkel, in partnership with Unisys, is driving growth, accelerating
the digitization of its business, and strengthening relationships with customers
and consumers.


PROVIDING EXCEPTIONAL PATIENT CARE AT THE FOREFRONT OF INNOVATION IN MEDICAL
SCIENCE



Increase focus on making major medical breakthroughs and invest in
state-of-the-art diagnostic treatment equipment and plans to expand patient
services and facilities.


DELIVERING AFFORDABLE, MULTI-DECADE DATA STORAGE AND ACCESS



Develop modern data storage solutions that solve the problems of digital
preservation.


FEATURED CONTENT

1 Min Read


CRUISING ALTITUDE BY FIRSTUP: GETTING INSIGHT INTO THE REAL EXPERIENCE OF YOUR
EMPLOYEES

01

7 Min Read


NELSONHALL: UNISYS REPOSITIONING FOR GROWTH

02

26 Min Listen


38 – TOP 3 TIPS FOR EFFECTIVE COLLABORATION IN THE HYBRID OFFICE

03

Event


DELL TECHNOLOGIES WORLD 2022

04

0 Min Read


SMARTCOMPANY: HOW TO MONITOR STAFF IN A HYBRID WORK ENVIRONMENT, WITHOUT
BREAKING DOWN TRUST

05

1 Min Read


UNISYS RECOGNIZED AS A LEADER BY NELSONHALL IN ITS 2021 NEAT EVALUATION

06

3 Min Read


DOES YOUR TECH DELIGHT OR DISAPPOINT STUDENTS?

07

7 Min Read


SUPPORT EVERY EMPLOYEE EQUALLY

08

2 Min Read


THE SHIFT TALKS: THE CHALLENGES OF THE ANYWHERE OFFICE

09

2 Min Read


VIRTUAL ROUNDTABLE: THE CHALLENGES OF THE ANYWHERE OFFICE

10

8 Min Read


THE PANDEMIC TAUGHT US EIGHT LESSONS ABOUT THE FUTURE OF THE DIGITAL WORKPLACE

11

1 Min Read


ISG SMARTTALKS WEBINAR: “THE TALE OF TWO OFFICES: FOUR THINGS ENTERPRISES CAN DO
NOW TO PREPARE”

12

5 Min Read


DIGITAL WORKPLACE SERVICES - VIRTUAL TECH CARE FOR HEALTHCARE

13

4 Min Read


DIGITAL TECHNOLOGY HELPS MANUFACTURING WORK BETTER IN ALL ENVIRONMENTS

14

4 Min Read


READYING AI FOR YOUR DIGITAL WORKFORCE? FIVE PITFALLS TO AVOID

15



DIGITAL WORKPLACE DEEP DIVE PODCAST SERIES

Interviews with the leaders influencing the future of the digital workplace

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