www.ideagen.com Open in urlscan Pro
51.132.43.211  Public Scan

URL: https://www.ideagen.com/privacy-policy
Submission: On August 02 via api from IE — Scanned from GB

Form analysis 8 forms found in the DOM

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GET /search/

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    </svg><!-- <i class="fal fa-search" aria-hidden="true"></i> Font Awesome fontawesome.com --></button>
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GET /search/

<form action="/search/" class="search-box" method="get" novalidate="novalidate">
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Text Content

Powered by Cookiebot
 * Consent
 * Details
 * [#IABV2SETTINGS#]
 * About


THIS WEBSITE USES COOKIES

This website uses cookies to enhance the service that we provide which helps us
provide personalised content to you. You can manage your cookie settings and
preferences using the 'Manage cookies' button. 

Consent Selection
Necessary

Preferences

Statistics

Marketing


 * Necessary 31
   
   Necessary cookies help make a website usable by enabling basic functions like
   page navigation and access to secure areas of the website. The website cannot
   function properly without these cookies.
    * Azure
      2
      Learn more about this provider
      ARRAffinityUsed to distribute traffic to the website on several servers in
      order to optimise response times.
      Expiry: SessionType: HTTP Cookie
      ARRAffinitySameSiteUsed to distribute traffic to the website on several
      servers in order to optimise response times.
      Expiry: SessionType: HTTP Cookie
    * Cookiebot
      1
      Learn more about this provider
      1.gifUsed to count the number of sessions to the website, necessary for
      optimizing CMP product delivery.
      Expiry: SessionType: Pixel Tracker
    * Crazyegg
      3
      Learn more about this provider
      _ce.cchStores the user's cookie consent state for the current domain
      Expiry: SessionType: HTTP Cookie
      ce_asset_waitingThis cookie is part of a bundle of cookies which serve the
      purpose of content delivery and presentation. The cookies keep the correct
      state of font, blog/picture sliders, color themes and other website
      settings.
      Expiry: SessionType: HTML Local Storage
      ce_successful_csp_checkDetects whether user behaviour tracking should be
      active on the website.
      Expiry: PersistentType: HTML Local Storage
    * Goconsensus
      2
      Learn more about this provider
      csrf-tokenEnsures visitor browsing-security by preventing cross-site
      request forgery. This cookie is essential for the security of the website
      and visitor.
      Expiry: 1 dayType: HTTP Cookie
      cache-sprite-plyrThis cookie is necessary for the cache function. A cache
      is used by the website to optimize the response time between the visitor
      and the website. The cache is usually stored on the visitor’s browser.
      Expiry: PersistentType: HTML Local Storage
    * Google
      1
      Learn more about this provider
      
      Some of the data collected by this provider is for the purposes of
      personalization and measuring advertising effectiveness.
      
      test_cookieUsed to check if the user's browser supports cookies.
      Expiry: 1 dayType: HTTP Cookie
    * LinkedIn
      1
      Learn more about this provider
      li_gcStores the user's cookie consent state for the current domain
      Expiry: 180 daysType: HTTP Cookie
    * New Relic
      1
      Learn more about this provider
      JSESSIONIDPreserves users states across page requests.
      Expiry: SessionType: HTTP Cookie
    * Smart
      1
      Learn more about this provider
      TestIfCookieDetermines whether the user has accepted the cookie consent
      box.
      Expiry: SessionType: HTTP Cookie
    * YouTube
      1
      Learn more about this provider
      GPSUsed to determine whether the user is logged in on a YouTube account,
      when watching embedded videos.
      Expiry: 1 dayType: HTTP Cookie
    * capterra.com
      vimeo.com
      zoominfo.com
      
      6
      __cf_bm [x3]This cookie is used to distinguish between humans and bots.
      This is beneficial for the website, in order to make valid reports on the
      use of their website.
      Expiry: 1 dayType: HTTP Cookie
      _cfuvid [x3]This cookie is a part of the services provided by Cloudflare -
      Including load-balancing, deliverance of website content and serving DNS
      connection for website operators.
      Expiry: SessionType: HTTP Cookie
    * cdn.cookielaw.org
      1
      OptanonConsentDetermines whether the visitor has accepted the cookie
      consent box. This ensures that the cookie consent box will not be
      presented again upon re-entry.
      Expiry: 1 yearType: HTTP Cookie
    * events.ideagen.com
      consent.cookiebot.com
      
      3
      CookieConsent [x3]Stores the user's cookie consent state for the current
      domain
      Expiry: 1 yearType: HTTP Cookie
    * go.ideagen.com
      pardot.com
      www.ideagen.com
      
      3
      pardot [x3]Used in context with Account-Based-Marketing (ABM). The cookie
      registers data such as IP-addresses, time spent on the website and page
      requests for the visit. This is used for retargeting of multiple users
      rooting from the same IP-addresses. ABM usually facilitates B2B marketing
      purposes.
      Expiry: SessionType: HTTP Cookie
    * pardot.com
      go.ideagen.com
      
      3
      visitor_id#-hash [x3]Used to encrypt and contain visitor data. This is
      necessary for the security of the user data.
      Expiry: 400 daysType: HTTP Cookie
    * www.ideagen.com
      2
      __RequestVerificationTokenHelps prevent Cross-Site Request Forgery (CSRF)
      attacks.
      Expiry: SessionType: HTTP Cookie
      ASP.NET_SessionIdPreserves the visitor's session state across page
      requests.
      Expiry: SessionType: HTTP Cookie

 * Preferences 0
   
   Preference cookies enable a website to remember information that changes the
   way the website behaves or looks, like your preferred language or the region
   that you are in.
   
   We do not use cookies of this type.

 * Statistics 26
   
   Statistic cookies help website owners to understand how visitors interact
   with websites by collecting and reporting information anonymously.
    * Appnexus
      1
      Learn more about this provider
      bounceDetermines if a user leaves the website straight away. This
      information is used for internal statistics and analytics by the website
      operator.
      Expiry: SessionType: Pixel Tracker
    * Crazyegg
      8
      Learn more about this provider
      _ce.clock_dataCollects data on the user’s navigation and behavior on the
      website. This is used to compile statistical reports and heatmaps for the
      website owner.
      Expiry: 1 dayType: HTTP Cookie
      _ce.clock_eventCollects data on the user’s navigation and behavior on the
      website. This is used to compile statistical reports and heatmaps for the
      website owner.
      Expiry: 1 dayType: HTTP Cookie
      _ce.gtldHolds which URL should be presented to the visitor when visiting
      the site.
      Expiry: SessionType: HTTP Cookie
      _ce.sCollects data on the user’s navigation and behavior on the website.
      This is used to compile statistical reports and heatmaps for the website
      owner.
      Expiry: 1 yearType: HTTP Cookie
      cebsTracks the individual sessions on the website, allowing the website to
      compile statistical data from multiple visits. This data can also be used
      to create leads for marketing purposes.
      Expiry: SessionType: HTTP Cookie
      cebsp_Collects data on the user’s navigation and behavior on the website.
      This is used to compile statistical reports and heatmaps for the website
      owner.
      Expiry: SessionType: HTTP Cookie
      ce_virtual_tracker_dataCollects data on the user’s navigation and behavior
      on the website. This is used to compile statistical reports and heatmaps
      for the website owner.
      Expiry: PersistentType: HTML Local Storage
      cetabidSets a unique ID for the session. This allows the website to obtain
      data on visitor behaviour for statistical purposes.
      Expiry: SessionType: HTML Local Storage
    * Google
      2
      Learn more about this provider
      
      Some of the data collected by this provider is for the purposes of
      personalization and measuring advertising effectiveness.
      
      _gaRegisters a unique ID that is used to generate statistical data on how
      the visitor uses the website.
      Expiry: 2 yearsType: HTTP Cookie
      _ga_#Used by Google Analytics to collect data on the number of times a
      user has visited the website as well as dates for the first and most
      recent visit.
      Expiry: 2 yearsType: HTTP Cookie
    * Microsoft
      5
      Learn more about this provider
      c.gifCollects data on the user’s navigation and behavior on the website.
      This is used to compile statistical reports and heatmaps for the website
      owner.
      Expiry: SessionType: Pixel Tracker
      _clckCollects data on the user’s navigation and behavior on the website.
      This is used to compile statistical reports and heatmaps for the website
      owner.
      Expiry: 1 yearType: HTTP Cookie
      _clskRegisters statistical data on users' behaviour on the website. Used
      for internal analytics by the website operator.
      Expiry: 1 dayType: HTTP Cookie
      _cltkRegisters statistical data on users' behaviour on the website. Used
      for internal analytics by the website operator.
      Expiry: SessionType: HTML Local Storage
      CLIDCollects data on the user’s navigation and behavior on the website.
      This is used to compile statistical reports and heatmaps for the website
      owner.
      Expiry: 1 yearType: HTTP Cookie
    * Neustar
      1
      Learn more about this provider
      abThis cookie is used by the website’s operator in context with
      multi-variate testing. This is a tool used to combine or change content on
      the website. This allows the website to find the best variation/edition of
      the site.
      Expiry: 1 yearType: HTTP Cookie
    * Twitter Inc.
      1
      Learn more about this provider
      personalization_idThis cookie is set by Twitter - The cookie allows the
      visitor to share content from the website onto their Twitter profile.
      Expiry: 400 daysType: HTTP Cookie
    * Vimeo
      1
      Learn more about this provider
      vuidCollects data on the user's visits to the website, such as which pages
      have been read.
      Expiry: 2 yearsType: HTTP Cookie
    * embed-cdn.spotifycdn.com
      1
      sentryReplaySessionRegisters data on visitors' website-behaviour. This is
      used for internal analysis and website optimization.
      Expiry: SessionType: HTML Local Storage
    * js.qualified.com
      1
      __q_domainTestUsed in context with Account-Based-Marketing (ABM). The
      cookie registers data such as IP-addresses, time spent on the website and
      page requests for the visit. This is used for retargeting of multiple
      users rooting from the same IP-addresses. ABM usually facilitates B2B
      marketing purposes.
      Expiry: SessionType: HTTP Cookie
    * script.crazyegg.com
      go.ideagen.com
      
      2
      ce_fvd [x2]Collects data on the user’s navigation and behavior on the
      website. This is used to compile statistical reports and heatmaps for the
      website owner.
      Expiry: PersistentType: HTML Local Storage
    * track.gaconnector.com
      1
      gaconnector2_idRegisters statistical data on users' behaviour on the
      website. Used for internal analytics by the website operator.
      Expiry: PersistentType: HTML Local Storage
    * www.ideagen.com
      2
      ziwsSessionCollects statistics on the user's visits to the website, such
      as the number of visits, average time spent on the website and what pages
      have been read.
      Expiry: SessionType: HTML Local Storage
      ziwsSessionIdCollects statistics on the user's visits to the website, such
      as the number of visits, average time spent on the website and what pages
      have been read.
      Expiry: SessionType: HTML Local Storage

 * Marketing 102
   
   Marketing cookies are used to track visitors across websites. The intention
   is to display ads that are relevant and engaging for the individual user and
   thereby more valuable for publishers and third-party advertisers.
    * Meta Platforms, Inc.
      1
      Learn more about this provider
      _fbpUsed by Facebook to deliver a series of advertisement products such as
      real time bidding from third party advertisers.
      Expiry: 3 monthsType: HTTP Cookie
    * 1rx.io
      unrulymedia.com
      
      2
      _rxuuid [x2]Sets a unique ID for the visitor, that allows third party
      advertisers to target the visitor with relevant advertisement. This
      pairing service is provided by third party advertisement hubs, which
      facilitates real-time bidding for advertisers.
      Expiry: 1 yearType: HTTP Cookie
    * Adobe Inc.
      2
      Learn more about this provider
      demdexVia a unique ID that is used for semantic content analysis, the
      user's navigation on the website is registered and linked to offline data
      from surveys and similar registrations to display targeted ads.
      Expiry: 180 daysType: HTTP Cookie
      dpmSets a unique ID for the visitor, that allows third party advertisers
      to target the visitor with relevant advertisement. This pairing service is
      provided by third party advertisement hubs, which facilitates real-time
      bidding for advertisers.
      Expiry: 180 daysType: HTTP Cookie
    * Appnexus
      5
      Learn more about this provider
      anjRegisters a unique ID that identifies a returning user's device. The ID
      is used for targeted ads.
      Expiry: 3 monthsType: HTTP Cookie
      receive-cookie-deprecationCollects information on user behaviour on
      multiple websites. This information is used in order to optimize the
      relevance of advertisement on the website.
      Expiry: 400 daysType: HTTP Cookie
      setuidThis cookie is set by the audience manager of the website to
      determine the time and frequencies of visitor data synchronization -
      cookie data synchronization is used to synchronize and gather visitor data
      from several websites.
      Expiry: SessionType: Pixel Tracker
      uuid2Registers a unique ID that identifies a returning user's device. The
      ID is used for targeted ads.
      Expiry: 3 monthsType: HTTP Cookie
      XANDR_PANIDThis cookie registers data on the visitor. The information is
      used to optimize advertisement relevance.
      Expiry: 3 monthsType: HTTP Cookie
    * Beachfront
      2
      Learn more about this provider
      __#_cidPending
      Expiry: 1 yearType: HTTP Cookie
      __io_cidUsed in conjunction with video-advertisement - Detects where on
      the website the video-advertisements should be displayed.
      Expiry: 1 yearType: HTTP Cookie
    * Bluekai.com
      3
      Learn more about this provider
      bkpaPresents the user with relevant content and advertisement. The service
      is provided by third-party advertisement hubs, which facilitate real-time
      bidding for advertisers.
      Expiry: 6 monthsType: HTTP Cookie
      bkuRegisters anonymised user data, such as IP address, geographical
      location, visited websites, and what ads the user has clicked, with the
      purpose of optimising ad display based on the user's movement on websites
      that use the same ad network.
      Expiry: 6 monthsType: HTTP Cookie
      site/#Pending
      Expiry: SessionType: Pixel Tracker
    * Clickagy
      3
      Learn more about this provider
      csCollects data on the user across websites - This data is used to make
      advertisement more relevant.
      Expiry: 2 yearsType: HTTP Cookie
      cs_startedPending
      Expiry: 2 yearsType: HTTP Cookie
      duplicate_testPending
      Expiry: 2 yearsType: HTTP Cookie
    * Datonics
      2
      Learn more about this provider
      anHistoryUsed to track visitors on multiple websites, in order to present
      relevant advertisement based on the visitor's preferences.
      Expiry: 30 daysType: HTTP Cookie
      anProfileUsed to track visitors on multiple websites, in order to present
      relevant advertisement based on the visitor's preferences.
      Expiry: 180 daysType: HTTP Cookie
    * Google
      6
      Learn more about this provider
      
      Some of the data collected by this provider is for the purposes of
      personalization and measuring advertising effectiveness.
      
      IDEUsed by Google DoubleClick to register and report the website user's
      actions after viewing or clicking one of the advertiser's ads with the
      purpose of measuring the efficacy of an ad and to present targeted ads to
      the user.
      Expiry: 400 daysType: HTTP Cookie
      pagead/landingCollects data on visitor behaviour from multiple websites,
      in order to present more relevant advertisement - This also allows the
      website to limit the number of times that they are shown the same
      advertisement.
      Expiry: SessionType: Pixel Tracker
      NIDRegisters a unique ID that identifies a returning user's device. The ID
      is used for targeted ads.
      Expiry: 6 monthsType: HTTP Cookie
      pagead/1p-conversion/#/Pending
      Expiry: SessionType: Pixel Tracker
      pagead/1p-user-list/#Tracks if the user has shown interest in specific
      products or events across multiple websites and detects how the user
      navigates between sites. This is used for measurement of advertisement
      efforts and facilitates payment of referral-fees between websites.
      Expiry: SessionType: Pixel Tracker
      _gcl_auUsed by Google AdSense for experimenting with advertisement
      efficiency across websites using their services.
      Expiry: 3 monthsType: HTTP Cookie
    * LinkedIn
      2
      Learn more about this provider
      bcookieUsed by the social networking service, LinkedIn, for tracking the
      use of embedded services.
      Expiry: 1 yearType: HTTP Cookie
      lidcUsed by the social networking service, LinkedIn, for tracking the use
      of embedded services.
      Expiry: 1 dayType: HTTP Cookie
    * Meta Platforms, Inc.
      1
      Learn more about this provider
      frPending
      Expiry: 3 monthsType: HTTP Cookie
    * Microsoft
      10
      Learn more about this provider
      MR [x2]Used to track visitors on multiple websites, in order to present
      relevant advertisement based on the visitor's preferences.
      Expiry: 7 daysType: HTTP Cookie
      MSPTCThis cookie registers data on the visitor. The information is used to
      optimize advertisement relevance.
      Expiry: 1 yearType: HTTP Cookie
      MUID [x2]Used widely by Microsoft as a unique user ID. The cookie enables
      user tracking by synchronising the ID across many Microsoft domains.
      Expiry: 1 yearType: HTTP Cookie
      SRM_BTracks the user’s interaction with the website’s search-bar-function.
      This data can be used to present the user with relevant products or
      services.
      Expiry: 1 yearType: HTTP Cookie
      ANONCHKRegisters data on visitors from multiple visits and on multiple
      websites. This information is used to measure the efficiency of
      advertisement on websites.
      Expiry: 1 dayType: HTTP Cookie
      SMRegisters a unique ID that identifies the user's device during return
      visits across websites that use the same ad network. The ID is used to
      allow targeted ads.
      Expiry: SessionType: HTTP Cookie
      _uetsidCollects data on visitor behaviour from multiple websites, in order
      to present more relevant advertisement - This also allows the website to
      limit the number of times that they are shown the same advertisement.
      Expiry: 1 dayType: HTTP Cookie
      _uetvidUsed to track visitors on multiple websites, in order to present
      relevant advertisement based on the visitor's preferences.
      Expiry: 1 yearType: HTTP Cookie
    * Neustar
      1
      Learn more about this provider
      uCollects data on user visits to the website, such as what pages have been
      accessed. The registered data is used to categorise the user's interest
      and demographic profiles in terms of resales for targeted marketing.
      Expiry: 1 yearType: HTTP Cookie
    * Openx
      2
      Learn more about this provider
      w/1.0/cmPresents the user with relevant content and advertisement. The
      service is provided by third-party advertisement hubs, which facilitate
      real-time bidding for advertisers.
      Expiry: SessionType: Pixel Tracker
      w/1.0/sdRegisters data on visitors such as IP addresses, geographical
      location and advertisement interaction. This information is used optimize
      the advertisement on websites that make use of OpenX.net services.
      Expiry: SessionType: Pixel Tracker
    * Simpli.fi
      4
      Learn more about this provider
      suidCollects information on user preferences and/or interaction with
      web-campaign content - This is used on CRM-campaign-platform used by
      website owners for promoting events or products.
      Expiry: 1 yearType: HTTP Cookie
      suid_legacyCollects information on user preferences and/or interaction
      with web-campaign content - This is used on CRM-campaign-platform used by
      website owners for promoting events or products.
      Expiry: 1 yearType: HTTP Cookie
      uid_syncdRegisters user behaviour and navigation on the website, and any
      interaction with active campaigns. This is used for optimizing
      advertisement and for efficient retargeting.
      Expiry: 7 daysType: HTTP Cookie
      uid_syncd_secureCollects information on user preferences and/or
      interaction with web-campaign content - This is used on
      CRM-campaign-platform used by website owners for promoting events or
      products.
      Expiry: 7 daysType: HTTP Cookie
    * Sitescout.com
      1
      Learn more about this provider
      ssiRegisters a unique ID that identifies a returning user's device. The ID
      is used for targeted ads.
      Expiry: 1 yearType: HTTP Cookie
    * Smart
      2
      Learn more about this provider
      pbwCollects information on user preferences and/or interaction with
      web-campaign content - This is used on CRM-campaign-platform used by
      website owners for promoting events or products.
      Expiry: 1 yearType: HTTP Cookie
      TestIfCookiePIdentifies new users and generates a unique ID for each user.
      Expiry: 1 yearType: HTTP Cookie
    * Spotify
      2
      Learn more about this provider
      sp_landingUsed to implement audio-content from Spotify on the website. Can
      also be used to register user interaction and preferences in context with
      audio-content - This can serve statistics and marketing purposes.
      Expiry: 1 dayType: HTTP Cookie
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PRIVACY POLICY

Last updated: 20th February 2024 | Revision 10

Ideagen is committed to ensuring that any personal data entrusted to Ideagen,
whether as a processor or controller, is collected, used, held or otherwise
processed is in compliance with the UK GDPR as well as US regulations (such as
the CPRA, CCPA), the Privacy Act 1988 (Cth) for Australia or any other privacy
regulation applicable in the country of residence of the data subject.  This is
achieved by utilising the appropriate technical and organisational controls and
measures.

Ideagen  (including all subsidiaries within the U.S. listed below)  has
self-certified under the EU-U.S. Data Protection Framework (EU-U.S. DPF) and the
UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework
(Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce regarding the
collection, use, and retention of personal information transferred from the
European Union, the United Kingdom and Switzerland, to the United States.  If
there is any conflict between the terms in this privacy policy and the EU-U.S.
DPF Principles, the UK Extension, or the Swiss-U.S. DPF, then the Principles
shall govern.

More details can be located here;

https://www.dataprivacyframework.gov

The Ideagen subsidiaries that adhere to the DPF framework are listed below:

Advanced Digital Systems Inc. (Mi-Co), CompliancePath LLC, Covalent Software
Inc, DevonWay, Inc., Heat Parent Inc. (ProcessMAP), Heat Purchaser LLC
(ProcessMAP), Huddle Inc, Ideagen Inc, Ideagen Software Inc, InspectionXpert
Corp, Ives Group Inc. (Audit Analytics), Medforce Technologies Inc., Ocean Cloud
Software Inc, ProcessMAP Corporation, ProcessMAP Holdings Corporation, Qualtrax
Inc., Tritan Software Corporation

 


1. WHO IS THIS PRIVACY POLICY FOR?

This privacy policy is for anyone who interacts with us in any way which
involves the processing of personal data, including any of the following;

 * When accessing and using any Ideagen website or any application
 * When using our services as an authorised user where we act as a controller or
   processor of personal data
 * When working for, or acting on behalf of, an Ideagen supplier or provider
   when Ideagen acts as the controller or processor of personal data
 * When communicating or corresponding with us (including but not limited to
   emails, phone calls, texts or faxes).

It does not extend to any websites or third-party links that can be accessed
from the Ideagen website or application including, but not limited to, any links
we may provide to social media websites.

 


2. WHAT IS THIS PRIVACY POLICY ABOUT?

This privacy policy explains what personal data we collect from you, how and why
we collect it, how we use it and who we share it with.  It explains your rights
and entitlements and our position as either data controller or data processor of
your data.  This all depends on how you interact with us which will be explained
below.

 


3. WHO IS THE CONTROLLER OR PROCESSOR OF YOUR DATA?

We will act as the data controller where we make decisions on how your personal
data is used in connection with the website or our applications or services. We
will act as the data processor where we only use your personal data as
authorised and instructed by a third party in connection with the website, or
our applications or services.

Where we are acting as the data controller, we are responsible for the
obligations of a data controller under Data Protection Law in connection with
the processing of your personal data and we use this privacy policy to provide
you with information about our use of your personal data.

Where we are acting as a data processor, the relevant third party will be acting
as data controller and will be responsible for the obligations of a data
controller under Data Protection Law in connection with the processing of your
personal data. If you are accessing the website, or our application or services
through a third party, you should contact them with queries regarding the
processing of your personal data or compliance with Data Protection Law.

 


4. HOW CAN YOU CONTACT US?

Ideagen is a limited company incorporated in England and Wales (company number
02805019) and having its registered address at One Mere Way, Ruddington,
Nottingham, England, NG11 6JS.

Any comments, complaints or questions regarding our Privacy Policy may be
addressed to dataprotection@ideagen.com or alternatively you can call us toll
free (for US residents) on +1 888 882 2082.

 


5. HOW DO WE COLLECT YOUR PERSONAL DATA?

Your personal data is collected directly from you when using the website, or our
applications or services.  This will be from you providing identifiable
information directly, such as by filling in a form or web enquiry, by providing
documents which contain your personal data, or through telephone conversations
or email exchanges which may contain your personal data.  Your web browser or
email client may share data with us.  This is covered in our cookie notice (more
on this below).

 


6. WHAT PERSONAL DATA DO WE COLLECT FROM YOU?

The following personal data may be collected from you through your use of the
website or our applications or services;

 * Contact information, such as first and last names, job title, email address
   and telephone number;
 * Financial information, such as bank account and payment card details where
   you are transacting with Ideagen;
 * Device and browser information, such as network and connection information
   (including Internet Service Provider and Internet Protocol (IP) addresses),
   device and browser identifiers and information (including device, application
   or browser type, version, plug-in type and version, operating system, user
   agent, language and time zone settings and other technical information),
   advertising identifiers, cookie identifiers and information and similar data;
 * Account information, such as security-related information (including
   usernames, passwords and authentication methods);
 * Usage information and browsing history, such as usage metrics, log files,
   content interactions and user journey history (including age navigations, a
   list of URLs starting with a referring site, timestamps, content viewed or
   searched for and other data relating to your activity on the website and the
   site you exit to);
 * Organisational information, such as your employer or organisations of which
   you are a member, location, your status within an organisation, and similar
   data; and
 * Any additional applicable information you, your employer or other
   organisation wishes to disclose.

We also collect, use and share aggregated data such as statistical or
demographic data for any purpose. Aggregated data could be derived from your
personal data but is not considered personal data in law as it will not directly
or indirectly reveal your identity. For example, we may aggregate your usage
information to calculate the percentage of users accessing a specific website or
application feature. However, if we combine or connect aggregated data with your
personal data so that it can directly or indirectly identify you, we treat the
combined data as personal data which will be used in accordance with this
privacy policy.

We may collect personal data either through direct or automated interactions. 
We may also collect information about you from other sources which we may
combine with personal data provided by you to help us update, expand and analyse
our records and identify new customers. The personal data we collect from other
sources includes identifiers, professional or employment-related information and
may be obtained from third parties or public sources including (but not limited
to) analytics providers, search information providers, social media profiles
such as LinkedIn or from other individuals at your organization for one or more
of the purposes as set out within this privacy policy.

 


7. HOW DO WE USE YOUR PERSONAL DATA?

Any and all of the above personal data may be required by us from time to time
in order for us to interact with you and to provide you with the best possible
service and experience when using our website, application and/or services. We
will always process your personal data for one or more of the following lawful
bases:

 * Performance of a Contract – where processing your personal data is necessary
   for the performance of a contract, including a contract entered into (or
   about to be entered into) by your employer or an organisation of which you
   are a member.
 * Legitimate Interests – where processing your personal data is necessary for
   the legitimate interests of Ideagen or a third party, except where these
   interests are overridden by your fundamental rights and freedoms.
 * Compliance with Law – where processing your personal data is necessary for us
   to comply with a legal obligation.
 * Your Consent – where you have given us your informed consent to process your
   personal data for a designated purpose, such as to provide you with relevant
   promotional materials. Such consent can be withdrawn at any time by providing
   us with your written request to withdraw.

 

Specifically, your personal data may be used by us for the following reasons:

Use

Legal Basis

To provide, administer and analyse our Services

Performance of a Contract

For internal research and development for new content, products, and services,
and to improve, test, and enhance the features and functions of our current
Services.

To use data analytics to improve our website, applications, services, marketing,
customer relationships and experiences.

Legitimate interest

For internal record keeping

Performance of a Contract

Legitimate interest

To detect and prevent fraud and abuse to ensure the security and protection of
all customers and others, as well as to identify and authenticate your access to
the applications and our services or to identify and authenticate you before we
provide you with certain information

Legitimate interest

As part of ‘Ideagen Community’ (using Gainsight inSided) open forum for Ideagen
customers and wider, to collaborate, discuss and provide user insight into
Ideagen and its products.

Consent

Legitimate interest

For cross-sell marketing activities to existing Ideagen customers of Ideagen’s
wider product suite.  These may have been identified as relevant or applicable
from previous purchases and/or interactions with Ideagen

Legitimate interest

To email promotional materials that may be of interest to you

Consent

To contact you for market research purposes which may be done using email,
telephone, fax, or mail

Consent

To comply with your instructions or to fulfil other specific purposes for which
you have given your consent

Consent

To comply with the law and our legal obligations, including to respond to a
request or order from a court, regulator, or authority, as well as to fulfil our
contractual obligations with our customers when they arrange access to our
services for you

Compliance with Law

Performance of a Contract

To exercise Ideagen’s legal rights, including to take action against those in
breach of the terms and conditions applicable to our products and services

Compliance with Law

Performance of a Contract

To effect the sale, merger, acquisition or other transfer of control of all or
part of Ideagen or its business

Legitimate Interest

 

Unless we are obliged or permitted by law to do so, and subject to Clause 11
(see below), your personal data will not be disclosed to any third parties.

We take reasonable measures to ensure all information provided is managed
securely. Access to the information you provide will be restricted to only those
who have the relevant authority and is stored securely in accordance with the
requirements under Data Protection Law.

We will only use your personal data for the purposes for which we collected it,
unless we reasonably consider that we need to use it for another reason and that
reason is compatible with the original purpose. Please note that we may process
your personal data without your knowledge or consent, in compliance with Data
Protection Law, where this is required or permitted by law.

 


8. WHERE DO WE KEEP YOUR DATA?

Your data may be kept in a number of locations depending on how you interact
with us, including but not limited to the following;

 

 * Amazon AWS
 * Microsoft Azure
 * Google Cloud
 * Fresh Success
 * Zendesk
 * Salesforce
 * Pardot
 * Hubspot
 * Cognism
 * Netsuite
 * Tipalti
 * LinkSquares
 * Plandek
 * Gainsight
 * Gainsight (inSided) – Ideagen Community
 * ON24
 * HR Software
 * Learning and development products

 

If you are resident in the UK or EU your data will reside and be processed in a
UK or EU data hosting instance.  For US residents your data will predominantly
reside and be processed in the US.  For any non-UK, EU or US residents your data
may reside and be processed in other geographical locations including Australia
and Asia.

Where your data is to be processed in other locations this should be addressed
in any MSSA, contract or data processing agreement for Ideagen customers.

 


9. HOW DO WE CONTROL AND SECURE YOUR PERSONAL DATA?

We employ technical and organisational measures to protect your data.  We are
certified to the ISO 27001 standard which is an international standard for
Information Security.  Certification requires an extensive suite of policies to
be maintained covering information security standards and practices.  In
addition to these policies Ideagen has a comprehensive approach with measures
and controls in place to ensure personal data are secure.  These include (but
are not limited to) staff training, internal working groups, continuous
monitoring and improvement, relevant background checks (where required),
physical measures at our office locations, data segregation within our
environments and network access controls.

In accordance with the data subject’s rights under Data Protection Law, in
certain circumstances where you are required to submit personal data, you will
have to positively opt-in and will also be given options to restrict our use of
your personal data. This may include the following:

 

 * Use of personal data for direct marketing purposes; and
 * Sharing personal data with third parties (subject to Clause 11).

 


10. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

Under data protection law you have the following rights (these are not all
absolute rights such as the right to be forgotten);

 

 * Right to be informed
 * Right of access
 * Right to rectification
 * Right to erasure (also known as the right to be forgotten)
 * Right to restriction of processing
 * Right to object to processing
 * Right to data portability
 * Right not to be subject to automated decision making

 

In order to review any request in line with your rights it may be necessary to
verify the identity of the person exercising their rights.  There is no charge
for exercising your rights.  If you make a request you will receive a response
within one month of making the request.  Should you wish to exercise any of
these rights, please contact dataprotection@Ideagen.com.

 

In addition to the above rights you have the right to make a complaint.  If you
have any concerns about our use of your personal information you can make a
complaint to us at dataprotection@ideagen.com.

 

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the
Swiss-U.S. DPF, Ideagen commits to cooperate and comply with the advice of the
EU Data Protection Authorities, UK Information Commissioner’s Office (ICO) and
the Swiss Federal Data Protection and Information Commissioner (FDPIC) with
regard to unresolved complaints concerning our handling of personal data
received in reliance on the EU-U.S. DPF,  the UK Extension to the EU-U.S. DPF
and the Swiss-U.S. DPF.

 

You have the right to complain to the ICO for any matters involving how your
data may have been processed by us.  The contact details are set out below;

ICO address:             Information Commissioner’s Office

                                    Wycliffe House

                                    Water Lane

                                    Wilmslow

                                    Cheshire

                                    SK9 5AF

Helpline number: 0303 123 1113

ICO website: www.ico.org.uk

 

Ideagen will provide full support to any user of an Ideagen product wishing to
exercise their rights as set out in this Privacy Policy.  Upon receiving any
such request, Ideagen may refer you to your employer/subscription holder where
they are best situated to fulfil your request. 

You are also free to contact your employer/subscription holder directly in the
event that you wish to exercise your rights under this Privacy Policy. In
addition to the above and in compliance with the EU-U.S. DPF and the UK
Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Ideagen commits to
cooperate with any additional supervisory authority established by the EU data
protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO)
and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with
regard to unresolved complaints concerning our handling of personal data
received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF
and the Swiss-U.S. DPF.

The Federal Trade Commission has jurisdiction over Ideagen’s compliance with the
EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S.
DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).  As a last
resort and under limited conditions, UK, EU and Swiss individuals with residual
complaints may invoke a binding arbitration option before the Data Privacy
Framework Panel.

 


11. DO WE USE THIRD PARTY WEBSITES AND SERVICES?

We may employ the services of other parties for dealing with matters that may
include payment processing, delivery of purchased items, search engine
facilities, customer support, advertising and marketing, website and data
hosting and data analytics. We may provide the providers of such services with
access to certain personal data provided by Users of the Website, Application or
our Services.

Such personal data will, however, only be provided to such parties in accordance
with this privacy policy and only to the extent required by them to perform the
services that we request.  In compliance with the EU-U.S. DPF and the UK
Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Ideagen shall remain liable
under the DPF Principles if its agents process such personal information in a
manner inconsistent with the DPF Principles, unless Ideagen proves that it is
not responsible for the event giving rise to the damage.  All circumstances
where such a transfer takes place shall be covered by the appropriate data
protection addendum or Standard Contractual Clauses (SCCs).

 


12. WHAT ABOUT LINKS TO OTHER WEBSITES?

The website or application may provide links to third party websites,
applications, products, software, services, or content. Clicking on any links or
enabling any third-party plug-ins and applications may allow third parties to
collect or share data about you. We have no control over such third parties and
are in no way responsible for the content thereof. This privacy policy does not
extend to your use of such third-party resources. Users are advised to read the
relevant third party’s privacy policy or statement prior to using such
resources.

 


13. WHAT WOULD HAPPEN IF THERE ARE CHANGES TO THE BUSINESS OWNERSHIP AND
CONTROL?

Our business is a growing one which means we are expanding.  As part of this
growth it may also involve changes. As we expand and change our business this
may involve the sale, merger, acquisition and/or the transfer of control of all
or part of Ideagen or our business (including as the result of corporate
re-structuring). Personal data provided by users will, where it is relevant to
any part of our business so transferred, be transferred along with that part and
the new owner or newly controlling party will, under the terms of this privacy
policy, be permitted to use the personal data for the purposes for which it was
originally supplied to us.

 


14. WHAT ABOUT COOKIES?

As mentioned above, our website, applications and services use cookies to
distinguish you from other users. This helps us to provide you with a good
experience and allows us to improve our services. Certain first party cookies
may be placed and accessed on your device where we have consent on your behalf
to this Privacy Policy and/or our Cookie Notice.  This type of cookie is
directly placed by Ideagen via the website or application and only used by us.

You may receive certain third-party Cookies on your device. This type of cookie
is placed by websites and/or parties other than Ideagen. Third-party cookies
include (but are not limited to) tools used to collect and analyse usage
statistics, such as Google Analytics. 

We use Cookies to improve your experience of using the website or our
applications and to improve our range of products and services. We have
carefully chosen these Cookies and taken steps to ensure that your privacy is
protected and always respected.

We use the following types of Cookies:

 

 * Essential Cookies - these are cookies that are required or essential for the
   operation or function of our website, applications or services. They include,
   for example, Cookies that enable you to log into and use secure parts of the
   website, our applications or services.
 * Analytical or performance Cookies - these allow us to recognise and track a
   users’ usage of the website, our applications or services. This allows us to
   improve the way the website, our applications or services work and/or are
   provided.
 * Functionality Cookies
 * Targeting Cookies

 

You can find more information about, including a full list of, the individual
first- and third-party Cookies we use, the purposes for which we use them, which
services and/or applications contain them and the name of any third-party Cookie
providers here.

All Cookies used by the website, our applications or services are used in
accordance with current UK and EU Cookie Law.

We use a Cookie Notice to obtain consent before any Cookies are placed on your
computer in relation to your use of our website. By giving consent to the
placing of Cookies you are enabling us to provide the best possible experience
and service to you.

You may, if you wish, deny consent to the placing of Cookies; however certain
features of the website, our applications or services may not function fully or
as intended. You cannot opt out of Essential Cookies where they are required to
operate the website. Similarly, there is no option to opt out of any Cookies
necessary for the operation of our applications or services.

You may restrict or block the use of Cookies, including Strictly necessary
Cookies, by changing your internet browser’s settings as detailed below.
However, if you restrict or block any Strictly necessary Cookies you will be
unable to access or use any part (including any features) of the website, our
applications or services which depend on those Strictly necessary Cookies to
function.

You can choose to enable or disable Cookies in your internet browser. Most
internet browsers also enable you to choose whether you wish to disable all
cookies or only third-party cookies. By default, most internet browsers accept
Cookies, but this can be changed. For further details, please consult the help
menu in your internet browser.

You can choose to delete Cookies at any time; however, you may lose any
information that enables you to access the Website more quickly and efficiently
including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and
that you consult the help and guidance provided by the developer of your
internet browser if you are unsure about adjusting your privacy settings.

Cookies can also be disabled on your device by reviewing your browser settings.

 


15. DO YOU MAKE ANY INTERNATIONAL TRANSFERS OF MY PERSONAL DATA?

We may transfer personal data that we collect from you to other companies within
the Ideagen group which are outside of the European Economic Area. In these
cases, we ensure your personal data is protected by requiring all our group
companies to follow the same rules when processing your personal data.

We may also transfer personal data that we collect from you to third party data
processors located in countries that are outside of the European Economic Area.
In these circumstances, we will always take measures to ensure we have adequate
legal safeguards in place. For example, we have entered into written agreements
with all relevant third-party processors that ensure your data receives the same
protection as if it were being processed inside the European Economic Area.

A list of the third parties with whom we may share your personal data for the
purposes set out in clause 7 above, can be provided upon request.

 


16. HOW LONG DO WE KEEP PERSONAL DATA?

Any personal data you submit will be retained by us for no longer than is
necessary to fulfil the stated/contractual purposes, or as reasonably necessary
for us to retain such information to provide you with the services which you
have requested or for Ideagen to comply with laws and regulations (including
satisfying any legal, regulatory, tax, accounting or reporting requirements).
After the retention period is over, Ideagen securely disposes or anonymises your
personal information to prevent loss, theft, misuse, or unauthorised access. If
you withdraw your consent or request removal of your personal data, such data
will be destroyed, but in doing so, you acknowledge that our ability to provide
you with access to our website, application and services may be adversely
affected. You can withdraw your consent or request removal of your personal data
by contacting dataprotection@ideagen.com.

 


17. CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this privacy policy as we may deem necessary from
time to time or as may be required by law. Any changes will be posted promptly
on the website and the application and you are deemed to have accepted the terms
of this privacy policy on your first use of the website or application following
any alterations.


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