support.logmeininc.com Open in urlscan Pro
13.32.19.112  Public Scan

Form analysis
3 forms found in the DOM

POST

<form data-wa-formname="web2call-form" class="customerInfoForm" method="post" action="" data-url="/ajax/careCreateTicket.jsp" data-useget="">
  <ul class="text-left">
    <li>
      <img src="" class="webform-auth webform-avatar" alt="product image">
      <span class="webform-auth webform-name-value"></span>
      <span class="webform-auth webform-email-value"></span>
      <span class="webform-auth webform-alt-email-text"><a data-wa-link="link_care-footer_#" href="#" class="webform-alt-email">USE A DIFFERENT EMAIL</a></span>
      <input type="text" name="emailAddress" placeholder="Your email address" class="handleErr emailAddress webform-email webform-nonAuth" autocomplete="off">
      <span class="form-helper-text error webform-email-error webform-nonAuth hide">Please enter a valid email address.</span>
    </li>
    <li>
      <select class="reasonType optional" name="reasonType" required="">
        <option value="">Reason for call</option>
        <option value="Support">Support</option>
        <option value="Billing">Billing</option>
        <option value="Sales">Sales</option>
      </select>
    </li>
    <li>
      <textarea type="textarea" name="question" placeholder="Issue details" class="handleErr question optional"></textarea>
    </li>
  </ul>
  <div class="col-xs-12 careBoldAiW2c2c_form__buttons">
    <input type="submit" value="Get Phone Number" class="button submit submitTicket">
    <div class="skipButton webform-nonAuth">Skip this step</div>
  </div>
</form>

Name: countryForm — POST #

<form name="countryForm" data-wa-formname="phoneselector-form" id="country-form" class="country-form col-xs-12" action="#" autocomplete="off" method="POST" data-phoneurl="/ajax/careFindPhone.jsp" data-useget=""
  data-countryurl="/ajax/careFindPhone.jsp?country=true">
  <input class="dropdown" name="countryInput" type="text" placeholder="Enter country name or scroll through the list below">
  <i class="togo-icon togo-icon-closes close-form"></i>
  <p class="call_error error">Please Enter Valid Country Name</p>
  <select name="countrySelect" size="9" class="dropdownItemContainer"></select>
</form>

<form class="care-webform__fieldset">
  <div class="care-webform__row">
    <h2>Open Ticket</h2>
  </div>
  <div class="care-webform__row">
    <label class="care-webform__label">Name<span class="care-webform__required"> *</span></label>
    <div class="care-webform__input__required">
      <input class="care-webform__input userName" data-sfdckey="name" type="text" maxlength="80">
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row">
    <label class="care-webform__label">Email<span class="care-webform__required"> *</span></label>
    <div class="care-webform__input__required">
      <input class="care-webform__input userEmail" data-sfdckey="emailAddress" type="text" maxlength="80">
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row">
    <label class="care-webform__label">Phone<span class="care-webform__optional"> (optional)</span></label>
    <div class="care-webform__input__optional">
      <input class="care-webform__input" data-sfdckey="phone" type="text" maxlength="40">
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row product-specific central pro rescue rescueassist rescuelens">
    <label class="care-webform__label focused">Select a Topic <span class="care-webform__required"> * </span>
    </label>
    <div class="care-webform__input__required">
      <select class="care-webform__input" data-sfdckey="subject">
        <option value="Please select">Please select</option>
        <option value="Support">Support</option>
        <option value="Billing">Billing</option>
        <option value="Sales">Sales</option>
        <option value="Account">Account</option>
      </select>
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row product-specific lastpass">
    <label class="care-webform__label focused">Product Tier <span class="care-webform__required"> * </span>
    </label>
    <div class="care-webform__input__required">
      <select class="care-webform__input" data-sfdckey="productTier">
        <option value="Please select">Please select</option>
        <option value="Free">Free</option>
        <option value="Premium">Premium</option>
        <option value="Families">Families</option>
        <option value="Teams">Teams</option>
        <option value="MFA">MFA</option>
        <option value="Enterprise">Enterprise</option>
        <option value="Identity">Identity</option>
      </select>
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row product-specific lastpass">
    <label class="care-webform__label focused">Select a Topic <span class="care-webform__required"> * </span>
    </label>
    <div class="care-webform__input__required">
      <select class="care-webform__input" data-sfdckey="subject">
        <option value="Please select">Please select</option>
        <option value="Login or Master Password ">Login or Master Password </option>
        <option value="Technical Support">Technical Support</option>
        <option value="Account and Billing ">Account and Billing </option>
        <option value="Sales">Sales</option>
        <option value="Getting Started ">Getting Started </option>
        <option value="Other Topic">Other Topic</option>
      </select>
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row product-specific grasshopper">
    <label class="care-webform__label">Grasshopper Phone Number <span class="care-webform__required"> * </span>
    </label>
    <div class="care-webform__input__required">
      <input class="care-webform__input" type="text" data-sfdckey="question" maxlength="80">
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row product-specific grasshopper-connect">
    <label class="care-webform__label">Grasshopper Connect Phone Number <span class="care-webform__required"> * </span>
    </label>
    <div class="care-webform__input__required">
      <input class="care-webform__input" type="text" data-sfdckey="question" maxlength="80">
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row product-specific grasshopper grasshopper-connect">
    <label class="care-webform__label">Master Pin <span class="care-webform__required"> * </span>
    </label>
    <div class="care-webform__input__required">
      <input class="care-webform__input" type="text" data-sfdckey="question" maxlength="80">
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row product-specific grasshopper grasshopper-connect">
    <label class="care-webform__label focused">Select a Topic <span class="care-webform__required"> * </span>
    </label>
    <div class="care-webform__input__required">
      <select class="care-webform__input" data-sfdckey="subject">
        <option value="Please select">Please select</option>
        <option value="Billing Question">Billing Question</option>
        <option value="Cancel Account">Cancel Account</option>
        <option value="Grasshopper Account">Grasshopper Account</option>
        <option value="Signing Up">Signing Up</option>
        <option value="Voice Studio">Voice Studio</option>
        <option value="Other Topic">Other Topic</option>
      </select>
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row">
    <label class="care-webform__label">Your Location<span class="care-webform__optional"> (optional)</span></label>
    <div class="care-webform__input__optional">
      <input class="care-webform__input userLocation" data-sfdckey="question" type="text" maxlength="80">
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__row">
    <label class="care-webform__label">Issue Details<span class="care-webform__required"> *</span></label>
    <div class="care-webform__input__required">
      <textarea class="care-webform__input" data-sfdckey="question" maxlength="32000"></textarea>
    </div>
    <div class="care-webform__error">Required</div>
  </div>
  <div class="care-webform__buttons">
    <button class="care-webform__button cancel" type="button">Cancel</button>
    <button class="care-webform__button submitTicket" type="submit">Send</button>
    <div class="care-webform__error"></div>
  </div>
</form>

Text Content

SUPPORT
 * Browse Products

--------------------------------------------------------------------------------

 * Service Status
 * English
   * English
   * Nederlands
   * français
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   * italiano
   * español
   * português
   * 日本語
   * 中文
   * 한국어
 * Sign in
   * My Account
   * Personal Info
   * Sign In & Security
   * Admin Center
   * Billing Center
   * 
   * My Trainings
   * My Incidents
   * My Webinars
   * 
   * My Meetings
   * My Sessions
   * My Conferences
   * 
   * My Vault
   * My Sessions
   * My GoToConnect
   * 
   * Sign out

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browser. Please use a supported browser to ensure all features perform as they
should (Chrome / FireFox / Edge).


WELCOME TO LOGMEIN SUPPORT


WHICH PRODUCT DO YOU NEED HELP WITH?


COLLABORATION PRODUCTS

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GOTOCONNECT


GOTOMEETING


GOTOWEBINAR


GOTOTRAINING


JOIN.ME


GRASSHOPPER


OPENVOICE


CUSTOMER ENGAGEMENT PRODUCTS

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RESCUE

   

 * Rescue
 * Rescue Live Lens
 * Rescue Live Guide


GOTOASSIST

   

 * GoToAssist Remote Support
 * GoToAssist Service Desk
 * GoToAssist Corporate
 * GoToAssist Seeit


IDENTITY & ACCESS PRODUCTS

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LASTPASS


PRO


CENTRAL


GOTOMYPC


HAMACHI


REMOTELYANYWHERE

 * About Us
 * Terms of Service
 * Privacy Policy
 * Trademark
 * Browse Products

 * Copyright © 2021 LogMeIn, Inc. All Rights Reserved


COMMUNICATION & COLLABORATION


GOTOCONNECT


GOTOMEETING


GOTOWEBINAR


GOTOTRAINING


JOIN.ME


GRASSHOPPER


OPENVOICE


ENGAGEMENT & SUPPORT


RESCUE


GOTOASSIST


IDENTITY & ACCESS


LASTPASS


PRO


CENTRAL


GOTOMYPC

CALL SUPPORT
We'll use your email address to have your information ready when you call.
Please provide your email and a detailed description of your request so we can
have your account information ready when you connect with the representative.

 * USE A DIFFERENT EMAIL Please enter a valid email address.
 * Reason for call Support Billing Sales
 * 

Skip this step
CALL SUPPORT
Call us using the phone number below:
Call us and provide the ticket number below:



CHANGE

Toll Free:

Long Distance:

Please Enter Valid Country Name


OPEN TICKET

Name *

Required
Email *

Required
Phone (optional)

Required
Select a Topic *
Please select Support Billing Sales Account
Required
Product Tier *
Please select Free Premium Families Teams MFA Enterprise Identity
Required
Select a Topic *
Please select Login or Master Password Technical Support Account and Billing
Sales Getting Started Other Topic
Required
Grasshopper Phone Number *

Required
Grasshopper Connect Phone Number *

Required
Master Pin *

Required
Select a Topic *
Please select Billing Question Cancel Account Grasshopper Account Signing Up
Voice Studio Other Topic
Required
Your Location (optional)

Required
Issue Details *

Required
Cancel Send