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CITY OF KIRKLAND
powered by NEOGOV ®
IT SUPERVISOR - SERVICE DESK
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IT SUPERVISOR - SERVICE DESK
Salary
$112,372.18 - $146,620.22 Annually
Location
Kirkland, WA
Job Type
Full-Time
Location
IT - Network & Operations
Job Number
202100283
Closing
Continuous
* Description
* Benefits
Job Summary
The City of Kirkland is looking for an IT Supervisor to lead the Service
Desk function within the Information Technology Department! This position will
supervise a small team of Service Desk professionals that are responsible for
providing excellent IT service to City of Kirkland employees and customers. In
addition to leading a high-performing team, the IT Supervisor will manage the
service request queue and serve as a technical resource to the team and
department. As a member of the IT Leadership Team, the IT Supervisor will build
strong relationships across departments, develop goals for the Service Desk in
partnership with the IT Manager, and present to City Council and the IT Steering
Team on occasion.
Why Work for Kirkland?
Ranked as one of the most livable cities in America, Kirkland is an attractive
and inviting place to live, work, and visit. We have big city vision while
maintaining a small-town, community feel. If you are a candidate with the desire
to join an organization looking to innovate into the future, the City of
Kirkland is the place for you!
If you ask our employees why they love where they work, they’ll tell you about
the great people, work environment, supportive management and City Council, and
fearless innovation.
We also invest in you!
Competitive Wages:
We strive to maintain competitive compensation packages and work to provide
wages that meet the knowledge, skills, and abilities of our employees.
Awesome Benefits:
The City offers benefits that are unmatched by most other employers. This
includes:
* Paid medical, dental, and vision insurance for you and your dependents with
no premium share
* City-paid free employee health clinic
* City-paid ORCA card
* A health reimbursement arrangement (HRA)
* A robust retirement plan with employer contribution
* A Deferred Compensation plan with a low participation fee
* 12 paid holidays, including 1 floating holiday (prorated for part-time
positions and mid-year start dates)
* Generous package of paid vacation and sick leave
* Inexpensive Long-term and Short-term Disability coverage and Term-life
insurance
Training and Career Development:
The City of Kirkland believes in developing its employees. You will have access
to training opportunities designed for career development and advancement based
on your position, skills, and interests.
SUMMARY: The role of the IT Supervisor – Service Desk is to supervise the team
responsible for the IT Service Desk.
The IT Supervisor schedules, prioritizes, manages, and reviews the workload of
staff in the IT functional
area that they supervise, mentoring them and growing their technical and teamwork skills. The
incumbent
closely tracks the performance metrics of the team and ensures a high standard of service delivery to all
customers. The IT Supervisor fosters collaborative relationships with internal
City IT customers and application vendors ensuring systems are performing as
expected and meeting the customers’ growing business needs. The incumbent
monitors team and individual progress towards the work plan and maintains and
reports work backlogs for the team members supervised.
Distinguishing Characteristics: The IT Supervisor supervises personnel in the IT
department and serves as a technical
resource to back up their team’s staff as needed. This includes staffing City
Council and other public meetings periodically given that this is a core
function of IT. As a member of the IT Leadership Team, this position is expected
to present to City Council occasionally, at City Council meetings and/or
retreats. The IT Supervisor works closely with the IT Manager to plan and
implement the operational goals for their focus area.
Essential Functions: Essential functions, as defined under the Americans with
Disabilities Act, may include any of the following representative duties,
knowledge, and skills. This is not a comprehensive listing of all functions and
duties performed by
incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made
as required. The job description does not constitute an employment agreement and
is subject to change at any time by the employer. Essential duties and
responsibilities may include, but are not limited to, the following:
* Supervises IT personnel, including motivating, training, and delegating assignments; monitoring
performance; conducting performance evaluations; taking
disciplinary/corrective action;
recommending salary increases and promotions; and recommending
hires and terminations.
* Works collaboratively with internal customers and IT leadership to develop
and maintain an annual work plan for their team or division in IT.
* Prioritizes daily tasks for the team to ensure delivery in keeping with the
annual work plan. Periodically reports progress using key performance
metrics to IT Leadership.
* Ensures the team triages and resolves incidents and service requests from
internal and external customers specific to their IT service area. Manages
the ticket queue for service requests and incidents daily; triages tickets in
a timely manner, assigns tickets to staff, and responds to and/or resolves
tickets as needed.
* Ensures the team works collaboratively with vendors
and business owners to maintain a Systems Lifecyle Management Plan and agreed
upon service levels for the City’s major systems and applications.
* Manages IT-owned systems and applications such as the Ticketing System and
Customer Service Portal, which includes managing renewal of licenses and
support agreements with vendors to ensure adequate vendor support.
* Performs project management functions for large projects including:
1. Managing projects with direct impact to IT customers, using project management
skills and tools.
2. Tracking and reporting progress toward milestones and deliverables. Measuring and
analyzing key performance indicators and metrics throughout projects.
3. Managing customer communications and change management.
4. Escalating project risks appropriately and proposing mitigation strategies.
5. Conducting closeout meetings for completed tasks and projects.
* Serves as a technical backup and resource when needed. For the Service
Desk, this includes also being a backup and additional resource to the
Desktop Systems Analyst (DSA), when needed, due to the close interaction of
the DSA with the Service Desk operations.
* Responsible for implementing training programs for City’s major
IT systems, applications, and services to increase user adoption among City
customers.
Peripheral Duties:
* Performs functions as assigned in the City’s emergency response plan in the
event of an emergency.
Knowledge, Skills and Abilities
* Knowledge of technology applications pertinent to
area of IT operation; solid understanding of business management systems
requirements; and ability to apply technical knowledge and understanding as
an additional resource for the department.
* Strong customer service skills, demonstrated through building positive customer relationships
and effectively managing customer interactions, including strong
relationships with City leadership such as Directors and the City Council.
* Skilled in vendor management, procurement, and contracting.
* Ability to challenge the status quo by continually looking for better ways to improve services.
* Pursues recommended training and industry certifications for the
team to stay current in the area of operation.
* Knowledge of basic managerial principals including development of performance goals, translation into a
well-prioritized work program, and monitoring of budgets.
* Ability to plan, implement and evaluate work programs. Provide periodic
updates to the IT Steering Team, consisting of Department Directors.
* Ability to communicate effectively verbally and in writing.
Qualifications
Minimum Qualifications:
* Education: Bachelor’s degree relevant to the field of information technology.
* Experience: 5 or more years of progressive related experience in information technology.
* Or: In place of the above requirements, the incumbent may possess any combination of relevant
education and experience which would demonstrate the individual’s knowledge,
skill, and ability to proficiently perform the essential duties and
responsibilities listed above.
Licenses and Other Requirements:
* Valid Washing State Driver’s License is required.
* 2-3 years of supervisory experience preferred.
* Possession of technical
and industry certifications is preferred, such as ITIL, SCRUM, and/or Project
Management.
* Must be able to pass a background check and a national fingerprint records
check.
Other
Physical Demands and Working Environment:
Work is conducted in a typical office setting. Position typically requires
extended periods of sitting while performing keyboard operations. Occasional
driving to other locations throughout the City are within the scope of
supervisory support responsibility.
Selection Process
Position requires a resume and cover letter (letter of interest) for
consideration of application. Please note how you meet minimum qualifications
within the cover letter. Applicants who are selected for next steps in the
hiring process will be invited by phone or email. Job open until filled with a
first review date by 15th day of initial post.
The City of Kirkland is a welcoming community where every person can thrive and
grow. We value diversity, inclusion, belonging, and work together to support our
community. We do this by solving problems, focusing on the customer, and
respecting all people who come into the City whether to visit, live, or work.
As an Equal Opportunity Employer, we are committed to creating a workforce that
does not discriminate on the basis of race, sex, age, color, sexual orientation,
religion, national origin, marital status, genetic information, veteran status,
disability, or any other basis prohibited by federal, state or local law. We
encourage qualified applicants of all backgrounds and identities to apply to our
job postings. Persons with a disability who need reasonable accommodations in
the application or testing process, or those needing this announcement in an
alternative format, may call 425-587-3210 or Telecommunications Device for the
Deaf 425-587-3111.
This position includes a health insurance benefit package with 100% City-paid
premiums for 1.0 FTE (medical/dental/vision for employee and dependents).
Premium is prorated for less than 1.0 FTE positions with cost shared between
City and the employee.
Participation in the Washington State DRS Public Employees Retirement System is
mandatary for all eligible positions.
Other employment benefits include:
* 401b Municipal Employee Benefits Trust (MEBT) with 6% City matching
contribution
* Voluntary 457 Deferred Compensation plan
* Health Reimbursement Account (HRA) VEBA dollars with City contribution (City
contribution depending on employee elected medical plan)
* Voluntary Flexible Spending Account for Healthcare and Childcare
* Employee Assistance Program (EAP)
* City paid Life Insurance
* City paid Long-Term Disability (LTD) Insurance
* Free ORCA Card for public transit
* On-site work out facility
* On-site bicycle storage
* Free employee parking
* Paid vacation (starts with 13 days first year may be prorated for part-time
positions)
* Annual 12 paid holidays, including one floating holiday
* Paid sick leave accruals (benefit may vary based on applicable bargaining
unit)
* Paid Management Leave for select leadership positions
For further review of City Benefits please visit
https://www.kirklandwa.gov/Government/Departments/Human-Resources/Employee-Benefits
Agency City of Kirkland
Location IT - Network & Operations Address 123 5th Ave
Kirkland, Washington, 98033
Phone 425-587-3050
Website https://www.kirklandwa.gov/Government/Departments/Information-Technology
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We've updated our Privacy Policy and Terms of Use. Please, read and accept
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Effective date: February 01, 2023
PRIVACY POLICY
CONTENTS
1. 1.Introduction; Scope of this Policy.
2. 2.Where We Are a Service Provider.
3. 3.Personal Data We Collect About You and Why.
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account, and contact data, including your name, username and password,
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Communications and publication data including communication content within
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Information Collected Automatically.
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Usage data including Services you purchase, IP address, webpages visited, what
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* Perform and manage our relationship with you and our Customers, and
facilitate the relationship between you and our Customers for their hiring
and employment purposes.
* Track your preferences and provide you personalized recommendations of
content, features, and Services.
* Make improvements, enhancements, or modifications to the Services
* Produce Platform Data and conduct research on social, economic, and sectoral
employment and hiring trends.
* If our Customer utilizes our mobile application or our time and attendance
services where you clock in and out of your job, we may collect data based
off your fingerprint or facial ID. For more information regarding our use of
Biometric data, please see our Biometric Data Notice.
* Verify your identity, respond to legal requests, enforce our legal agreements
where applicable, prevent fraud or potentially illegal activities, maintain
security, and screen for and prevent undesirable or abusive activity.
Location data including your device’s location through data that indicates a
country, state, city or postal code, and in certain instances, by tracking the
latitude and longitude of your IP address, Wi-Fi address, or device.
* Where one of our Customers utilizes our time clock features and you use it to
punch in and out of your work shifts.
* Verify your identity, respond to legal requests, enforce our legal agreements
where applicable, prevent fraud or potentially illegal activities, maintain
security, and screen for and prevent undesirable or abusive activity
Log and other automatic data collection including data about the nature of each
access, IP address, ISP, files viewed, content changes in certain cases,
operating systems, device type and timestamps, pages you view, links you click,
browser type, access times, and addresses of websites you were on just before
you arrived on our Website.
* Track your preferences and provide you personalized recommendations of
content, features, and Services.
* Make improvements, enhancements, or modifications to the Services.
* Ensure you can use our Services in conjunction with other services and
facilitate your use of integrations.
* Produce Platform Data and conduct research on social, economic, and sectoral
employment and hiring trends.
* Verify your identity, respond to legal requests, enforce our legal agreements
where applicable, prevent fraud or potentially illegal activities, maintain
security, and screen for and prevent undesirable or abusive activity.
Cookies, pixel tags (“web beacons”), and embedded scripts within our
communications and on our Services to collect data related to usage, location,
device and logs.
* Among other reasons, we use various cookies and other tracking technologies
to provide our Services, track your preferences, provide personalized
recommendations of content, features, and Services, deliver more relevant
ads, including ads on websites and applications other than on our Services,
and help us understand how our websites and communications are being used.
For more information on Cookies see the “Cookies and similar Tracking
Technologies; “Do Not Track” section below.
Information from Other Sources.
We also receive your personal data described in this policy from third party
sources, including from your employer (our Customer), third party companies we
purchase personal data, partners, including partners listed on our Marketplace,
and co-organizers and sponsors for our events and webinars.
Partners. We collect and use personal data originally collected by partners for
joint product and marketing opportunities. For example, we receive profile data
about the status of background checks and assessments you participate in,
updates from payment processors regarding your purchases, receipts and analytics
for text communications and emails you send and receive, or other profile data
from integrated systems employers choose to connect with our Services. If you
sign into our Services with Facebook or other single sign on services, we import
the requested data from your account.
Data brokers. We purchase additional contact data to supplement and correct the
contact and employment data we collect, including your name, professional or
personal email address, professional or personal telephone phone number,
employer name and location, job title or area of expertise.
Public sources. We collect personal data from publicly accessible websites and
government sources, including your name, email address, and other profile data
such as job title, employer name, and professional expertise.
We combine personal data about you from your use of the Services with other
personal data to make inferences about you or our Customers. We may produce
insights with the help of independent sources and processors. If you believe
that your personal data was improperly collected or provided to use by one of
the sources described above, please contact us at privacy@governmentjobs.com.
Information Collected When Using the PowerLine Application
Our purpose in providing the PowerLine Application (“App”) is very simple: to
help you maximize your mental wellbeing. Our commitment to protecting your
privacy while using the App comes from a deep awareness of the sensitivity of
information regarding one’s mental wellbeing. If your employer has sponsored
your access to our App, we will only collect from you the minimum personal
information necessary to set up your initial access to the App (name, email
address). Thereafter, your access to and use of the App will be anonymous and
will not be tracked. In this way, we can protect your privacy while helping you
manage your health.
Anonymous Data refers to data that by itself does not permit the identification
of a specific individual. We collect such information only insofar as is
necessary or appropriate to fulfill the purpose of your interaction with the
App. We may collect the following types of Anonymous Data when you use the App:
* Measurement data produced by the Apps. We may collect the Apps version,
device hardware model, device operating system (OS) version, language and
region settings, or timestamp.
* Apps crash reports. When the App crashes, we may collect information relating
to the crash including device state, device hardware model, device OS
version, and software processes that triggered the crash.
* Apps usage and interactions. We may collect statistics about the behavior of
users of the App to understand how they interact with the App and for error
reporting.
INFORMATION WE DISCLOSE.
We share personal data with other parties for the purposes stated herein or as
required by law. The following categories are the entities we’ve shared personal
data with, including over the past year.
To Customers.
We disclose personal data to our Customers (your current or potential employer)
that utilize our services. For instance, when a job applicant responds to a job
posting, we will share your personal data with the employer in order to
facilitate the job search and hiring process. If your current or former employer
uses one of our Services, personal data you input into those Services is
accessible by that employer’s end users - subject to the security and access
controls set up by the employer.
To Service Providers.
We share personal data with services providers to provide services on our
behalf. For instance, we use service providers to facilitate our support
services, data security, email, web hosting, research and analytics, data
enrichment services, deliver and help us track our marketing and advertising
content, process credit card payments, deliver payroll processing and
disbursements, coordinate our customer conferences, and manage our sales and
customer relations.
We share personal data with analytics and advertising companies that may act as
our processor and a controller in other instances. We work with other entities
to perform research, under controls that are designed to protect your privacy.
We publish or allow others to publish insights, presented as either aggregated,
anonymized, de-identified, or non-personal data.
If you download or access content on our Services or attend an event or webinar
we host or co-host, we may share your personal data with sponsors of the event
or webinar. The sponsor may also be a controller of your personal data in this
instance, and processing of your personal data will be subject to the sponsors’
privacy statements as well.
To other parties when you give your consent.
We may also share personal data where you provide your consent or post your
personal data publicly. Where required by law, additional consent is obtained
before personal data is transferred to us or forwarded to other parties. For
example, we share personal data with background check providers if a job
applicant consents and we are instructed to do so by our Customers.
During your use of the Services, you may have the opportunity to visit or link
to other websites, including websites by third parties unaffiliated with us. We
have no relationship or control over unaffiliated websites. These websites might
collect personal data about you, and you should review the privacy policies of
such other websites to see how they treat your personal data.
To other third parties where required by law.
We also share personal data or data in order to meet any applicable law,
regulation, legal process or enforceable governmental request, investigate
violations and enforce policies, detect, prevent, or otherwise address fraud,
protect against harm to the rights, property or safety of our users or the
public, protect your vital interests or the vital interests of another natural
person; and where disclosure is necessary for establishment, exercise or defense
of legal claims or where there is reasonable belief that disclosure is required
by law or regulations.
Mergers, Acquisitions, Dissolutions, Affiliates.
We may transfer or disclose personal data to another entity who acquires or may
acquire any or all of our business units, whether such acquisition is by way of
merger, consolidation or purchase of all or a substantial portion of our assets,
or bankruptcy. We disclose personal data to our affiliates with our Customers’
consent in order to facilitate any Service transition or implementation
services.
COOKIES AND SIMILAR TRACKING TECHNOLOGIES; “DO NOT TRACK”.
A cookie is a file containing an identifier (a string of letters and numbers)
that is sent by a web server to a web browser and is stored by the browser and
device you use to access our Services. The identifier is then sent back to the
server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies. A persistent
cookie will be stored by a web browser and will remain valid until its set
expiry date, unless deleted by the user before the expiry date; a session
cookie, on the other hand, will expire at the end of the user session, when the
web browser is closed.
We and our partners use cookies on our Services. Insofar as those cookies are
not necessary for the provision of our Services, or the legitimate interests of
delivering and optimizing our Services, we receive your consent to use of
cookies when you first visit our Services. When your browser or device allows
it, we use both session cookies and persistent cookies for the following
purposes:
* Authentication to identify you when you visit our Services, as you navigate
our Services, to confirm whether you are currently logged in, and determine
if an occurrence affects you.
* Metrics to determine how you use the Services, what features you utilize and
how often, how much time you spend on the Services and features, and other
details about the hiring and HR process. This data is aggregated and
anonymized.
* Personalization to store information about your preferences and personalize
our Services to you, including to supply Customers with details about their
hiring processes, and provide job recommendations to job applicants and
Customers based on their past interest.
* Security to protect user accounts, including preventing fraudulent use of
login credentials and to protect our Services generally.
* Advertising and feedback to determine whether our advertising and feedback
inquiries are received, opened, if the content or campaign is effective, and
to provide you more specific content about Services we or our partners offer.
* Analysis to help us analyze the use and performance of our Services, and
display different versions of features or content, all of which helps us
determine what parts of our Services need improvement and which ones you
enjoy most (which may include marketing content).
* Google Analytics and Adsense to analyze the use of our Services and publish
advertisements. Google's use of advertising cookies enables it and its
partners to serve ads to your users based on their visit to your sites and/or
other sites on the Internet. You may opt out of personalized advertising by
visiting Ads Settings.
You can opt out of vendor use of cookies for personalized advertising by
visiting www.aboutads.info. In addition, most browsers allow you to refuse to
accept or delete cookies. The methods for doing so vary from browser to browser.
Please refer to your browser instructions on how to manage your cookies.
Blocking all or some cookies may have a negative impact upon the usability of
the Services, and there is no industry consensus as to what site operators
should do with regard to these signals. We respond to the browser “Do Not Track”
signal if enabled by the end user in their web browser. When other parties we
integrate with set or read their own cookies, they may or may not respond to the
DNT signal.
Other data gathering mechanisms, such as web beacons, HTML Storage Objects, and
web tags, are used by us and our service providers to gather more specific data
on your use. A web beacon (also called a web bug or clear GIF) is a graphic on a
webpage or in an email message that is designed to monitor who is reading the
page or message. Web beacons are often invisible because they are typically only
1-by-1 pixel in size. Web beacons are often used alongside cookies to track
activity. Web beacons may be used to add data to a profile about a site visited,
provide an independent accounting of how many people have visited a website,
gather statistics about usage, among other things. HTML Storage Objects are
program code that collects data about your activity on our Services. The HTML is
temporarily downloaded onto your device while you are connected to our Online
Services.
OVERVIEW OF YOUR DATA RIGHTS.
Your data rights for personal data where we are the data controller.
You can review and enforce your personal data rights through your account,
communications you receive from us, third party mechanisms, or with the
assistance of our support team using the emails at the end of this Policy. For
instance, you can:
* Place limits on which Customers can preview your profile by logging into your
account on https://www.governmentjobs.com and going to your account settings.
Job applicants can utilize similar privacy controls on a per Customer basis
in each Career Page account created.
* Correct inaccurate personal data about you where permitted under certain
circumstance by modifying or deleting personal data within your account by
logging in to your applicable account and following the prompts to either
“update my profile” or “delete my profile.”
* Change your communication preferences or unsubscribe from a notification by
following instructions contained within the notification itself (if
applicable), your account settings, using your email provider preferences, or
contacting us. For text message notification you can reply with “OPTOUT” to
stop receiving texts.
* Limit the use of cookies by using our cookie manager settings on our website
pages, or your browser do not track settings.
* Confirm whether we process your personal data and, where we do, access to the
personal data. To see whether personal data on you is retained on our
servers, please click here. Certain users are entitled to request copies of
their personal data held by us. You can print a copy of your Profile personal
data using your web browser and download your attachments at any time by
logging into your account and following the download process. Any further
data access requests can be directed to the privacy support emails listed at
the end of this Policy.
* Send valid requests to restrict or limit our use of your personal data to
support by contacting us at the privacy support emails listed at the end of
this Policy.
* Invoke your right to withdraw your consent at any time (where processing is
based on your consent) by using the privacy controls in your settings, within
certain contacts you receive, by deleting personal data within your Profile,
or by deleting your account.
* Delete data within your job applicant profile or delete your job applicant
account (subject to permitted exceptions) by either following the prompts to
delete within your account, or contacting our support team. If you are a job
applicant and you delete your account, your profile data will be removed from
our job applicant server; however, deleting your account will not remove
applications you previously submit to employers.
Your data rights for personal data you submit to our Customers.
Upon making your personal data available to an employer (our Customer), your
personal data may be controlled by our Customer. In this regard, we are a data
processor for personal data Customers maintain have us process, and your data
rights are subject to our Customers’ internal policies. For these reasons, we
are not in a position to directly handle data requests for personal data
controlled by Customers. You should contact the Customer regarding personal data
they may hold about you and to exercise any data rights you may have. We will
cooperate with such inquiry in line with applicable law and our contractual
obligations with the Customer.
YOUR CALIFORNIA PRIVACY RIGHTS.
If you are a California resident, you have the additional data rights listed
below. You can exercise some of these rights by utilizing the prompts within
messages we send you within your account settings, or within the privacy
settings on our web pages. Otherwise, you are also able to exercise these rights
by contacting our support team using the privacy support emails listed at the
end of this Policy. Please note, if we cannot verify your identity we may deny
certain data right requests. You can designate an authorized agent to submit
requests on your behalf, but we require written proof of the agent’s permission
and verify your identity directly.
California Privacy Right How we fulfill your California Privacy Right Right to
notice of what categories of personal data and sensitive data is collected about
you, the business or commercial purpose of collection, and access to such data.
We’ve provided details on what personal data is collected about you for our
business purposes in the “Personal Data We Collect About You and Why” section of
this policy, or you can also receive this information by contacting us. However,
to ensure compliance with CCPA, the following categories of personal data as
defined by the CCPA have been collected over the past year:
* Direct identifiers such as your name, User ID, and email, phone, and address.
* Account names, IP addresses, unique personal identifier, online identifiers
and geolocation data, including precise geolocation.
* Driver’s ID and other state-issued identification numbers such as social
security number.
* Commercial information such as your transactions and purchases.
* Bank account numbers, insurance policy numbers or any other financial
information.
* Employment and education history information including when you submit a job
application through our services or apply to one of our jobs.
* Demographic data including your race, ethnicity, gender, marital status,
sexual orientation and any other demographic information requested by our
Customers.
* Medical information, health insurance information, biometric information or
physical characteristics or description.
* Internet or other electronic network activity including your search history
on our job board, analytics regarding your use, and device identifiers for
location and security.
* Communications, including content of email and text messages.
* Audio and electronic data including electronic signatures and voice
recordings.
* Information inferred and derived from other categories to determine your
preferences and trends.
You can print a copy of your Profile personal data using your web browser and
download your attachments at any time by logging into your account and following
the download process. Any further data access requests can be directed to us at
the privacy support emails listed at the end of this Policy.
Right to know who we share your data with We share your information with others
for legitimate business purposes. See the “Information We Disclose” section of
this Policy for additional details. Right to opt out of sale (“Do Not Sell My
Information”)
We do not sell personal data in the traditional sense without an express
consumer opt in. Should an activity we undertake constitute a “sale” under the
expanded definition of “sale” within the California Consumer Privacy Act,
California consumers have the right to opt-out of the sale of your personal
data. To the extent we sell your personal information as the term “sell” is
defined under the California Consumer Privacy Act, you have the right to opt-out
of the sale of your personal information by us to third parties at any time. You
may submit a request to opt-out by clicking: Do not sell my information, by
closing your Access account if you have one, or you may submit a request to us
via email at: privacy@neogov.com
To the extent you had previously opted in to sharing your information by signing
up for an Access membership and you later opt out, your data will still be
available solely with respect to the communications with prospective employers
initiated through your Access membership prior to opt-out.
We allow select companies to place tracking technologies like cookies on our
sites, which allow those companies to receive information about your activity on
our Services. The companies may use that data to serve you more relevant ads on
our sites or others. Sharing data for online advertising like this may be
considered a “sale” of personal data. California consumers have a right to
opt-out of these sales. You have control over whether these technologies work on
your devices. You can disable them using browser Do Not Track features or Cookie
Settings provided by us.
Right to delete certain personal data
You have the right to request deletion of your data unless an exception applies.
Upon a verified and permissible request where no exception applies, we will
delete your personal data where we are a controller, and instruct applicable
service providers to do the same.
You may request that we delete your personal data by closing your job seeker
account if you have one, or you may submit a request to delete via email at:
privacy@neogov.com
Right to non-discrimination We do not discriminate against you in response to a
request for the exercise of any of your rights. Right to have an authorized
agent exercise your rights on your behalf. We will require written proof of the
agent’s permission to do so and will verify your identity directly.
California Civil Code Section 1798.83 permits our visitors who are California
customers to request certain information regarding our disclosure of personal
data to third parties for the third parties’ direct marketing purposes. To make
such a request please send a letter to: Governmentjobs.com, Inc., 2120 Park
Place, Suite 100, El Segundo, CA 90245, United States Attn: Privacy Department.
Requests must include “California Privacy Rights Request” in the first line of
the description and include your name, street address, city, state, and ZIP
code. Please note Governmentjobs is not required to respond to requests made by
means other than through the provided mail address.
YOUR NEVADA PRIVACY RIGHTS.
A sale under Nevada law is the exchange of personal data for monetary
consideration. We do not currently sell personal data as defined under Nevada
law. If you want to submit a request relating to our compliance with Nevada law,
please contact us at the privacy support emails listed at the end of this
Policy.
YOUR RIGHTS AND CONTROL UNDER EU GDPR.
Data Controllers and Processors.
Our Customers use our Services to post job opportunities, evaluate job
applicants, manage their human resource activities, and train their workforce.
In conducting these activities, the Customer maintains control over what
personal data is collected, how it is used, how long it is retained, and who it
is disclosed to. For purposes of the EU GDPR, the Customer is considered a data
controller in these respects and we are a data processor. In other instances,
such as when we use cookies or contact you about our Services, we will determine
the means and purpose of processing.
EU Data Subject Rights.
Data subjects in Europe whose personal data we receive through appropriate
safeguards have legal rights to determine whether we hold personal data about
them, to access personal data we hold about them, and to obtain its correction,
update, amendment, or deletion in appropriate circumstances. In particular, your
rights may include:
* Data Access, the right to access personal data we hold about you.
* Right to Restrict Processing.
* Right of Rectification, the right to correct or update your personal data.
* Right to be Forgotten, the right to delete your personal data.
* Right to Object to Processing on the basis of our legitimate interests or for
direct marketing purposes.
* Right to withdraw Consent.
* Data Portability Rights, the right to receive a copy of your personal data in
an electronic format.
* Not be subject to a decision based solely on automated processing, including
profiling, which produces legal effects or otherwise significantly affects
you (“Automated Decision-Making”).
* Right to complain to a regulator or data protection authority about our
collection and use of your personal data.
Some of these rights may be subject to exception and limitation. In any case, we
will respond to your request to exercise these rights within a reasonable time
but no later than within 30 days of receiving a request. To request to exercise
your rights, you may contact us at any of the privacy support emails listed at
the end of this Policy. Some of the rights are complex, and you should read the
relevant laws and guidance from the regulatory authorities for a full
explanation of these rights. You may also have the right to make a GDPR
complaint to the relevant Supervisory Authority. A list of Supervisory
Authorities is available here:
https://edpb.europa.eu/about-edpb/board/members_en
If you visited our website and you want to exercise any of the above rights
please contact our support team or privacy team at the contacts listed herein.
If your request is for the right to be forgotten as it relates to our use of
cookies, you can achieve this by clearing the cookies in your browser settings.
Lawful Basis for Processing.
For personal data subject to the European Union General Data Protection
Regulation and ePrivacy Directive, we rely on multiple legal bases for
processing, including:
Consent. In certain cases, we ask you for your consent to process your personal
data, for instance, for certain marketing purposes. You can withdraw your
consent at any time; however, this will not affect the lawfulness of the
processing before your consent was withdrawn. You can withdraw your consent by
using the prompts within the messages you receive, the settings within your
account, or by contacting our support using any of the privacy support emails
listed at the end of this Policy.
Legitimate Interest. We process certain personal data for our legitimate
interests. These legitimate interests include contacting you to provide support
or sending you marketing information (subject to applicable law); detecting,
preventing, and investigating illegal activities and potential security issues;
and maintaining and improving our Services. We will balance our interests, the
purpose and necessity of processing, and the rights and risks to you before we
process for legitimate interests.
Performance of a Contract We process personal data to perform our obligations
under an agreement with you or our Customers. For example, we use payment
information you provide when you purchase a Service.
Other Legal Bases. In some cases, we may have a legal obligation to process your
personal data, such as in response to a court or regulator order. We also may
need to process your personal data to protect vital interests, or to exercise,
establish, or defend legal claims.
Automated Decision Making and Profiling.
We use an automated chat bot within some of our Services to screen your requests
and questions. The purpose of the automated chat bot is to fulfill frequently
asked questions provided by our users, tag the requests and questions to route
to our most appropriate contact, and improve our responses and Services. The
chat bot is not fully automated and will not have a legal or significant impact
on you.
International Transfers.
For personal data transferred from the European Union, the United Kingdom, or
Switzerland, we will provide appropriate safeguards, such as through use of
standard contractual clauses.
We will provide an individual opt-out choice, or opt-in for sensitive data,
before we share your sensitive data with third parties other than our agents, or
before we use it for a purpose other than which it was originally collected or
subsequently authorized. To request to limit the use and disclosure of your
personal data, please submit a written request to privacy@governmentjobs.com.
In certain situations, we may be required to disclose personal data in response
to lawful requests by public authorities, including to meet national security or
law enforcement requirements.
DATA SECURITY AND INTEGRITY.
We implement physical, technical, and administrative safeguards designed to
maintain data accuracy, integrity, and security, prevent unauthorized access,
and facilitate correct use of personal data. Our security measures take into
account the risk of harm to you and Customers, as well as the availability of
technology, industry common practices, effectiveness of mitigation controls, and
the sustainability of those controls by us.
Although we maintain the controls listed herein, transmission of data is not
without risk and we complete security of your personal data cannot be
guaranteed. Please note, you are responsible for keeping your login credentials
secret at all times, including your username and password.
In the event we believe the security of your personal data in our possession or
control may be compromised, we may seek to notify you by e-mail and you consent
to our use of e-mail as a means of such notification.
RETENTION AND REMOVAL.
For personal data we determine the purposes for and means by which it is
processed, such personal data will not be kept for longer than necessary for the
original purpose of collection, when no longer relevant, or upon permissible
request. When the original purpose no longer exists, we will either delete or
anonymize, or de-identify your personal data (subject to applicable law) or, if
this is not possible, we will securely store your personal data until deletion
is possible. Your personal data will be appropriately disposed in a manner
designed to ensure it cannot be reconstructed or read. If you are a job
applicant, after your account has been closed, we may retain Platform Data as
permitted by law.
Where our Customer is the controller of your personal data, our retention
policies and procedures are designed to allow Customers to comply with their own
record retention requirements. If you are a job applicant that deletes your
profile with us, your personal data will be removed, anonymized, or
de-identified with our job applicant database; however, your data may persist
within the applications you previously submit to our Customers until Customer
disposal. Job applicants should contact the Customer they sent the application
to if they seek enforcement of eligible data rights in that application.
INFORMATION ON CHILDREN.
These Services are not directed at children under the age of thirteen (13) and
we do not knowingly collect personal data from children under the age of
thirteen (13). If we become aware that we have inadvertently received personal
data from a person under the age of thirteen (13), we will delete the personal
data from our records. If you believe that we have collected personal data from
a child under 13 without parental consent, you may report this to us using any
of the privacy support emails listed at the end of this Policy.
If you are a California resident under 18 years old, you have the right to
remove personal data you have posted to our Services. Please contact us using
any of the privacy support emails listed at the end of this Policy, and describe
what personal data you’ve posted that you now want removed. We will use
reasonable efforts to remove such personal data in compliance with the law and
our other obligations stated herein. We do not sell the personal data of
consumers we actually know are less than 16 years of age, unless we receive
affirmative authorization from either the consumer who is at least 13 but not
yet 16 years of age, or the parent or guardian of a consumer less than 13 years
of age.
RIGHT TO REVISE.
We reserve the right to revise our Policy to reflect changes in our online
information practices or to comply with the law by publishing a new version on
our website. In circumstances where we materially change the way in which we
collect or use personal data, we materially change the terms of this Policy, or
where personal data is no longer used consistently with a previously named
purpose, we will provide notice and publish the new version on our website. You
should periodically check this page to remind yourself of the rights herein.
CONTACT DETAILS.
This website is owned and operated by Governmentjobs.com, Inc. (DBA “NEOGOV”).
Our principal place of business is at 2120 Park Place, Suite 100, El Segundo, CA
90245, United States. You can contact us by email, telephone, or regular mail
using the contact information listed herein.
PRIVACY CONTACTS.
If at any time you have questions or concerns about this Policy, please feel
free to e-mail us at the appropriate contact relative your jurisdiction:
United States:
privacy@governmentjobs.com
privacy@schooljobs.com
privacy@neogov.com
privacy@neoed.com
(310) 426-6304
European Union:
Data Protection Manager at dpo@governmentjobs.com
Users who have a visual disability may be able to use a screen reader or other
text-to-speech tool to review the contents of this Policy. If you experience any
difficulties assessing the information here or you wish to obtain a copy of this
Policy, please contact us using the details above.
Terms of Use
Effective date: November 10, 2022
Governmentjobs.com, Inc. D/B/A NEOGOV on behalf of itself and its subsidiaries
PowerDMS, Inc., Cuehit, Inc., Ragnasoft LLC (D/B/A/ PlanIT Schedule), and Design
PD, LLC (D/B/A Agency360) (referred to as “NEOGOV”, “Company,” “we”, “our”, or
“us”) offers proprietary web-based software-as-a-service applications, including
via mobile applications (collectively, the “SaaS Applications”), and maintains
various websites under its control, including
www.neogov.com, www.neoed.com, www.powerdms.com, www.governmentjobs.com and www.schooljobs.com
and the subdomains and subdirectories of each as well as any website
applications, content or functionality offered on or through the foregoing
(collectively, the “Websites” and together with the SaaS Applications, the
“Services”).
By using the Services, you accept and agree to be bound and abide by the
following terms and conditions (the “Terms of Use”), together with our Privacy
Policy, found at
https://www.governmentjobs.com/careers/kirklandwa/privacypolicy, incorporated
herein by reference (the “Privacy Policy”), regardless of whether you registered
as a user or you are a job seeker or employer (“you” or “your”). If you do not
want to agree to these Terms of Use or the Privacy Policy, you must not access
or use the Services. Also, by agreeing to this Terms of Use you waive, to the
extent permitted under applicable law, any rights or legal requirements that
require an original (non-electronic) signature or the delivery or retention of
non-electronic records in order for a contract to be legally binding.
If you use the Services as part of a paid subscription, the Service features and
functionalities available to you are determined by the specific terms agreed to
between NEOGOV and the organization (e.g., your employer or another entity or
person, called the “Customer”) that entered into a separate agreement that
governs delivery, access, and use of the Service (the “Customer Contract”). The
terms and conditions within such Customer Contract shall control to the extent
of any direct conflict with these Terms of Use.
If you are using a SaaS Application on behalf of a Customer, by accessing or
using the SaaS Application, you acknowledge and agree to be bound by these Terms
of Use and Privacy Policy and you shall be responsible for (and must have
sufficient authority to take) all actions that are performed on or through your
registered account, including any procurement or use of third party products or
services (and associated disclosure of data) in connection with the SaaS
Application. If you have been added or invited to the SaaS Application, the
party that administers such SaaS Application (and not you) controls your use of
that SaaS Application, including but not limited to adding or removing you from
that SaaS Application, enabling or disabling third-party integrations, and
managing permissions. Any content that you submit or upload to the SaaS
Application may be retained, accessed, used, modified, shared, or removed by the
party that administers such SaaS Application. You acknowledge that your account
can become managed by the entity that owns or controls the email address domain
with which your account was created or registered.
Please read the Terms of Use carefully before you start to use the Services.We
may revise and update these Terms of Use from time to time in our sole
discretion. All changes are effective immediately when we post them and apply to
all access to and use of the Services thereafter. Your continued use of the
Services following the posting of revised Terms of Use means that you accept and
agree to the changes. You are expected to check this page from time to time so
you are aware of any changes, as they are binding on you.
1. Eligibility.These Services are offered and available to users who are 18
years of age or older. By using the Services, you represent and warrant
that you are of legal age to form a binding contract with us. Otherwise,
you must not access or use the Services. In addition, we are based in the
state of California in the United States. The Services can be accessed from
certain countries around the world. Access to the Services may not be legal
by certain persons or in certain countries. If you access the Services from
outside the United States, you do so on your own initiative and are
responsible for compliance with local laws. Access to the Services from
territories where the Services are illegal is prohibited. You acknowledge
that you remain responsible at all times for your compliance with U.S. and
all applicable export and related statutes and regulations.
2. Accessing Services and Account Security. Subject to your compliance with
these Terms of Use, we grant you a non-exclusive, limited, revocable,
personal, non-transferable license to use the applicable Services. Unless
NEOGOV has entered into a Customer Contract permitting you to use the
Services for transactions on the Customer’s behalf, you may only use the
Services for transactions on your own behalf. If you use the Services on
behalf of a Customer or other entity or natural person, you represent and
warrant that you are authorized to do so.
To access the Services or some of the resources offered through the
Services, you may be asked to provide certain registration details or other
information. It is a condition of your use of the Services that all the
information you provide on the Services is correct, current, and complete.
You agree that all information you provide to register with the Services or
otherwise, including but not limited to through the use of any interactive
features on the Services, is governed by the Privacy Policy and you consent
to all actions we take with respect to your information consistent with our
Privacy Policy. Terms not defined herein shall retain their meaning as set
forth in the Privacy Policy.
If you choose, or are provided with, a user name, password, or any other
piece of information, as part of our security procedures, you must treat
such information as confidential, and you must not disclose it to any other
person or entity. You also acknowledge that your account is personal to you
and agree not to provide any other person with access to the Services or
portions of it using your user name, password, or other security
information.
As between you and others (including Customers), your account belongs to
you. However, if the Services were purchased by a Customer for you to use,
the Customer has the right to control access to and get reports on your use
of such paid Service.
You agree to (i) notify us immediately of any unauthorized access to or use
of your user name or password or any other breach of security of which you
become aware, (ii) assist us using commercially reasonable efforts in
maintaining confidentiality, and (iii) assist us as reasonably necessary to
enforce our rights and to enable us to comply with any state or federal law
requiring the provision of notice of any security breach with respect to
any personally identifiable information of the affected or impacted data
subjects. You should use particular caution when accessing your account
from a public or shared computer so that others are not able to view or
record your password or other personal information. We have the right to
disable any user name, password, or other identifier, whether chosen by you
or provided by us, at any time if, in our opinion, you have violated any
provision of these Terms of Use.
3. Termination. You may terminate your account at any time. If you violate any
provision of these Terms of Use, your permission from NEOGOV to use the
Services will terminate automatically. In addition, NEOGOV may in its sole
discretion terminate your account on the Services or suspend or terminate
your access to the Services at any time for any reason, with or without
notice.NEOGOV may alter, suspend or discontinue the Services or any portion
of the Services without notice. NEOGOV will not be liable whatsoever for
any change to the Services or any suspension or termination of your access
to or use of the Services.
Our rights to use and disclose your feedback shall survive termination.
4. Intellectual Property Rights. The Services and its entire contents,
features, and functionality (including but not limited to all information,
software, specifications, text, displays, images, video, and audio, code
that NEOGOV creates or displays to generate or display content, and the
design, design marks, trademarks, service names, slogans, selection, and
arrangement thereof)(the “NEOGOV Content”) are owned by NEOGOV and are
protected by United States and international copyright, trademark, patent,
trade secret, and other intellectual property or proprietary rights laws.
These Terms of Use permit you to use the Services for your personal,
non-commercial use only, and in the case of Customers, for internal
business use only, subject to the license rights specified in these Terms
of Use. Nothing in these Terms of Use shall be construed as granting to you
a license to NEOGOV Content under any copyright, trademark, patent, or
other intellectual property right except as follows:
● Your computer may temporarily store copies of such materials in RAM
incidental to your accessing and viewing those materials.
● You may store files that are automatically cached by your Web browser for
display enhancement purposes.
● If we provide desktop, mobile, or other applications for download, you
may download a single copy to your computer or mobile device solely for
your own personal, non-commercial use, provided you agree to be bound by
our end user license agreement for such applications.
No right, title, or interest in or to the Services or any content on the
Services is transferred to you, and all rights not expressly granted are
reserved by us. Any use of the Services not expressly permitted by these
Terms of Use is a breach of these Terms of Use and may violate copyright,
trademark, and other laws.
5. Trademarks. “NEOGOV,” “NEOED”, “Governmentjobs.com,” “Schooljobs.com,”
“PowerDMS,” and certain other names or logos are our trademarks, and all
related product and service names, design marks, and slogans are our
trademarks or service marks, excluding the marks of our partners. You must
not use such marks without our prior written permission. We also retain the
rights in the designated color schemes and column names provided within the
Services. The “look” and “feel” of the Services (including color
combinations, button shapes, layout, design, and all other graphical
elements not uploaded or implemented by Customers) are also our trademarks
or copyrights.
6. Prohibited Uses. You may use the Services only for lawful purposes and in
accordance with these Terms of Use. You must not:
1. Submit or post anything to the Services that contains software viruses,
worms, or any other harmful code.
2. Create a false identity as a user of the Services, misrepresent your
identity, create a profile for anyone other than yourself (a real
person), post any incomplete, false, or inaccurate résumé information or
information which is not your own accurate résumé, or use or attempt to
use another’s account.
3. Disclose information that you do not have the consent to disclose (such
as confidential information of a Customer);
4. Reproduce, distribute, modify, create derivative works of, publicly
display, publicly perform, republish, download, store, license,
transfer, sell or transmit or make copies of any NEOGOV Content or
materials from the Services or modify, create derivative works from,
distribute, publicly display, publicly perform, or sublicense the
Services.
5. Delete or alter any legal notices, copyright, trademark, or other
proprietary rights notices from copies of materials from this site.
6. Reverse engineer, decompile, disassemble, or otherwise attempt to
discover or directly access the source code or any underlying ideas or
algorithms of any portions of the Services or any underlying software or
component thereof
7. Access or use for any commercial purposes any part of the Services or
any services or materials available through the Services (except on
behalf of a Customer for internal business use).
8. Reproduce, display, publicly perform, distribute, or otherwise use the
Services or the NEOGOV Content in any manner that is likely to cause
confusion among consumers, that disparages or discredits NEOGOV, or that
interferes or attempts to interfere with the proper working of the
Services or any transaction being conducted on the Services, or with any
other person’s use of the Services.
9. Violate the intellectual property rights of NEOGOV or of others,
including copyrights, patents, trademarks, trade secrets or other
proprietary rights. For example, copying or distributing (except through
the available sharing functionality) the posts or other content of
others without their permission.
Further, you agree not to use the Services:
1. In any way that violates any applicable federal, state, local, or
international law or regulation (including, without limitation, any
laws regarding the export of data or software to and from the U.S. or
other countries).
2. For the purpose of exploiting, harming, or attempting to exploit or
harm minors in any way by exposing them to inappropriate content,
asking for personally identifiable information, or otherwise.
3. For the unlawful use of any personally identifiable information of
other users of which you may be exposed to.
4. To transmit, or procure the sending of, any advertising or promotional
material without our prior written consent, including any “junk mail”,
“chain letter”, “spam”, or any other similar solicitation.
5. To send unsolicited mail or email, make unsolicited phone calls or send
unsolicited texts, tweets or faxes promoting and/or advertising
products or services to any user, or contact any users that have
specifically requested not to be contacted by you.
6. To respond to any employment opportunity for any reason other than to
apply for the job.
7. To engage in any other conduct that restricts or inhibits anyone’s use
or enjoyment of the Services, or which, as determined by us, may harm
NEOGOV or users of the Services or expose them to liability.
8. To use any “page-scrape”, “robot”, “spider” or other automatic device,
program, algorithm or methodology, or any similar process, to access,
acquire, copy or monitor any portion of the Services or any NEOGOV
Content, or to obtain or attempt to obtain any materials, documents or
information through any means not purposely made available through the
Services.
9. To attempt to gain unauthorized access to any portion or feature of the
Service, or any other systems or networks connected to the Services or
to any NEOGOV server, or to any of the services offered on or through
the Services, by hacking or any other illegitimate means.
10. To scan or test the vulnerability of the Services or any network
connected to the Services, nor breach the security or authentication
measures on the Services or any network connected to the Services.
11. To take any action that imposes an unreasonable or disproportionately
large load on the infrastructure of the Services or NEOGOV’s systems or
networks, or any systems or networks connected to the Services, or to
NEOGOV or interferes with the proper working of the Services.
12. To attack the Services via a denial-of-service attack or a distributed
denial-of-service attack including via means of overloading,
“flooding,” “mailbombing,” or “crashing,”.
13. To access the Services in order to build, assist, or facilitate the
assembly of a competitive product or service, to build a product using
similar ideas, features, functions, or graphics of the System, or to
copy any ideas, features, functions, or graphics of the Services
If your use of the Services requires you to comply with industry-specific
regulations applicable to such use, you will be solely responsible for such
compliance. You may not use the Services in a way that would subject NEOGOV
to those industry-specific regulations without obtaining NEOGOV’s prior
written agreement, such as using the Services to collect, protect, or
otherwise handle “protected health information” (as defined in 45 C.F.R.
§160.103 under United States federal regulations).
Your level of access should be limited to ensure your access is no more
than necessary to perform your legitimate tasks or assigned duties. If you
believe you are being granted access that you should not have, you must
immediately notify NEOGOV.
7. Monitoring and Enforcement; Termination. You agree that we may monitor the
Services to (1) comply with any applicable laws, regulations, or other
government requests, (2) operate the Services or to protect our interests
and those of our users and members, and (3) for such other purposes as we
may deem reasonably necessary or appropriate from time to time. More
specifically, we have the right to:
1. Remove or refuse to post any User Contributions (as defined below) for
any or no reason in our sole discretion.
2. Take any action with respect to any User Contribution that we deem
necessary or appropriate in our sole discretion, including if we believe
that such User Contribution violates the Terms of Use, including the
Content Standards set forth below, if we believe that such information
could create liability for us, damage our brand or public image, cause
us to lose users (in whole or in part), or interfere with the services
of our ISPs or other suppliers, or if we believe the User Contribution
is abusive, disruptive, offensive, illegal, violates the rights of, or
harms or threatens the safety of users or public, infringes any
intellectual property right, or violates the law.
3. Disclose your identity or other information about you to any third party
who claims that material posted by you violates their rights, including
their intellectual property rights or their right to privacy.
4. Take appropriate legal action, including without limitation, referral to
law enforcement, for any illegal or unauthorized use of the Services.
5. Terminate or suspend your access to all or part of the Services for any
or no reason, including without limitation, any violation of these Terms
of Use. We have the right to cooperate fully with any law enforcement
authorities or court order requesting or directing us to disclose the
identity or other information of anyone posting any materials on or
through the Services. YOU WAIVE AND HOLD HARMLESS GOVERNMENTJOBS.COM,
INC. AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY
CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES
DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER
GOVERNMENTJOBS.COM, INC. OR LAW ENFORCEMENT AUTHORITIES.
Notwithstanding the foregoing, we are not responsible for screening,
policing, editing, or monitoring postings and encourage all users to use
reasonable discretion and caution in evaluating or reviewing any post. We
assume no liability for any action or inaction regarding transmissions,
communications, or content provided by any user or third party. We have no
liability or responsibility to anyone for performance or nonperformance of
the activities described in this section.
8. Content Standards. These Content Standards apply to any and all User
Contributions and use of the Services. User Contributions must in their
entirety comply with all applicable federal, state, local, and
international laws and regulations. Without limiting the foregoing, User
Contributions must not:
1. Contain any material that is defamatory, obscene, indecent, abusive,
offensive, harassing, violent, hateful, inflammatory, or otherwise
objectionable.
2. Promote sexually explicit or pornographic material, violence, or
discrimination based on race, sex, religion, nationality, disability,
sexual orientation, or age.
3. Infringe any patent, trademark, trade secret, copyright, or other
intellectual property or other rights of any other person.
4. Violate the legal rights (including the rights of publicity and
privacy) of others or contain any material that could give rise to any
civil or criminal liability under applicable laws or regulations or
that otherwise may be in conflict with these Terms of Use and our
Privacy Policy.
5. Be likely to deceive any person.
6. Promote any illegal activity or advocate, promote, or assist any
unlawful act.
7. Cause annoyance, inconvenience, or needless anxiety or be likely to
upset, embarrass, alarm, or annoy any other person.
8. Impersonate any person or misrepresent your identity or affiliation
with any person or organization.
9. Involve commercial activities or sales, such as contests, sweepstakes,
and other sales promotions, barter, or advertising.
10. Give the impression that they emanate from or are endorsed by us or any
other person or entity, if this is not the case.
In addition, you shall be solely responsible for the legality, accuracy and
completeness of all records, data, and information provided, submitted, or
uploaded by you in connection with this Terms of Use or use of the
Services.
9. User Contributions. The Services may contain message boards, forums,
bulletin boards, and job boards, (collectively, “Interactive Services”)
that allow users to post, submit, publish, display, or transmit to other
users or other persons (hereinafter, “post”) materials or content,
including feedback (collectively, “User Contributions”) on or through the
Services. All User Contributions must comply with the Content Standards set
out in these Terms of Use. Any User Contribution you post to the site will
be considered non-confidential and non-proprietary. You represent that you
have all necessary rights to make a post, and you also acknowledge that we
have no control over the extent to which any idea or information may be
used by any party or person once it is posted or displayed. By providing
any User Contribution on the Services, you grant us and our affiliates a
royalty-free, perpetual, irrevocable, transferable, non-exclusive right and
license for us to adopt, publish, reproduce, disseminate, transmit,
distribute, copy, use, create derivative works, and display (in whole or in
part) worldwide, or act on such feedback without additional approval or
consideration, in any form, media, or technology now known or later
developed for the full term of any rights that may exist in such content,
and you hereby waive any claim to the contrary. Notwithstanding this right
and license, it is understood that by merely permitting your information,
content, and materials to appear on the Services, we do not become a
publisher of such information, content, and materials and is merely
functioning as an intermediary to enable you to provide and display a
posting. Moreover, we assume no responsibility for the deletion of or
failure to store any posting and recommends that you do not post, display,
or transmit any confidential or sensitive information.
We are under no obligation to edit or control User Contributions and will
not be in any way responsible or liable for any User Contributions. You
understand that when using the Services, you may be exposed to User
Contributions of other users and acknowledge that User Contributions may be
inaccurate, offensive, indecent, or objectionable. You agree to waive, and
do waive, any legal or equitable right or remedy you may have against
NEOGOV with respect to User Contributions. NEOGOV expressly disclaims any
and all liability in connection with User Contributions. If notified by a
user or content owner that User Contributions allegedly do not conform with
these Terms of Use, NEOGOV may investigate the allegation and determine in
NEOGOV’s sole discretion whether to remove the User Contributions, which
NEOGOV reserves the right to do at any time and without notice.
You understand and acknowledge that you are responsible for any User
Contributions you submit or contribute, and you, not NEOGOV, have full
responsibility for such content, including its legality, reliability,
accuracy, and appropriateness. We are not responsible or liable to any
third party for the content or accuracy of any User Contributions posted by
you or any other user of the Services.
10. Text Message and Email Communications. We may offer you the opportunity to
receive text message and email notifications regarding notices, reminders,
status updates, support, administrative message and disclosures, or other
related human resource related notices from us or our Customers.
Communications through these methods may be routed through a third-party
service.
SMS messages will be sent to you strictly in accordance with your
preferences, and only after you have explicitly opted in. If you change
your mind at any time, and no longer wish to receive SMS messages, reply to
a message with the word “OPTOUT” in all capital letters. Afterwards, should
you choose to begin receiving messages again, reply with the word “OPTIN”
in all capital letters.
Job seekers may also control their receipt of SMS messages through their
job seeker Account preferences, by contacting the Customer whom the text
message pertains to, or by notifying NEOGOV Support at:
customersupport@neogov.com
Should you allow SMS messages sent to you by NEOGOV or NEOGOV Customers,
you agree to accept such text messages on your mobile phone including
messages sent by automated telephone dialing system. You certify that you
are the owner of the mobile phone entered or are authorized to use this
mobile phone to receive SMS.
You are responsible for all mobile carrier data or text message charges
resulting from your use of the Services, including from any notifications
provided by the Services. The number of messages you receive will vary
depending on the number of jobs you applied to, jobs you searched for, or
the number Customers you allow to contact you. You may receive a text
message confirming your subscription. NEOGOV reserves the right to suspend
or terminate your SMS messages for any reason, with or without notifying
you.
Since these text message services depend on the functionality of
third-party providers, there may be technical delays on the part of those
providers. NEOGOV may make commercially reasonable efforts to provide
alerts in a timely manner with accurate information, but cannot guarantee
the delivery, timeliness, or accuracy of the content of any alert. NEOGOV
shall not be liable for any delays, failure to deliver, or misdirected
delivery of any alert; for any errors in the content of an alert; or for
any actions taken or not taken by you or any third party in reliance on an
alert. If your mobile number changes, you are responsible for informing the
Customer of that change. NEOGOV MAKES NO WARRANTIES OR REPRESENTATIONS OF
ANY KIND, EXPRESS, STATUTORY OR IMPLIED AS TO: (i) THE AVAILABILITY OF
TELECOMMUNICATION SERVICES FROM YOUR PROVIDER; (ii) ANY LOSS, DAMAGE, OR
OTHER SECURITY INTRUSION OF THE TELECOMMUNICATION SERVICES; AND (iii) ANY
DISCLOSURE OF INFORMATION TO THIRD PARTIES OR FAILURE TO TRANSMIT ANY DATA,
COMMUNICATIONS OR SETTINGS CONNECTED WITH THE SERVICES.
11. Copyright Infringement. Our policy is to respond to notices of alleged
infringement that comply with the Digital Millennium Copyright Act
(“DMCA”). Copyright-infringing materials found on the Services can be
identified and removed via our process listed below, and you agree to
comply with such process in the event you are involved in any claim of
copyright infringement to which the DMCA may be applicable.
If you believe in good faith that your work has been copied in a way that
constitutes copyright infringement, please provide our copyright agent the
written information specified below. Please note that this procedure is
exclusively for notifying us that your copyrighted material has been
infringed. We do not and will not make any legal decisions about the
validity of your claim of infringement or the possible defenses to a claim.
When a clear and valid notice is received pursuant to the guidelines set
forth below, we will respond by either taking down the allegedly infringing
content or blocking access to it. We may contact the notice provider to
request additional information. Under the DMCA, we are required to take
reasonable steps to notify the user who posted the allegedly infringing
content (“Alleged Infringer”). The Alleged Infringer is allowed under the
law to send us a counter-notification. Notices and counter-notices are
legal notices distinct from regular activities or communications through
the Service. We may publish or share them with third parties in our sole
discretion (in addition to producing them pursuant to a subpoena or other
legal discovery request). Anyone making a false or fraudulent notice or
counter-notice may be liable for damages under the DMCA, including costs
and attorneys’ fees. Any person who is unsure of whether certain material
infringes a copyright held by such person or a third party should contact
an attorney.
To file a DMCA notice, the copyright owner must send in a written letter by
regular mail only. We reserve the right to ignore a notice that is not in
compliance with the DMCA, and we may, but are not obligated to, respond to
a non-compliant notice.
A DMCA notice must:
1. Identify specifically the copyrighted work(s) believed to have been
infringed (for example, “My copyrighted work is the picture that appears
at [list location where material is located].”);
2. Identify the content that a copyright owner claims is infringing upon
copyrighted work. The copyright owner must provide information
reasonably sufficient to enable us to locate the item on the Service.
The copyright owner should provide clear screenshots of the allegedly
infringing materials for identification purposes only. The information
provided should be as detailed as possible;
3. Provide information sufficient to permit us to contact the copyright
owner directly: name, street address, telephone number, and email (if
available);
4. If available, provide information sufficient to permit us to notify the
Alleged Infringer (email address preferred);
5. Include the following statement: “I have a good faith belief that use of
the material in the manner complained of is not authorized by the
copyright owner, its agent, or the law”;
6. nclude the following statement: “I swear, under penalty of perjury, that
the information in the notification is accurate and that I am the
copyright owner or am authorized to act on behalf of the owner of an
exclusive right that is allegedly infringed”;
7. Be signed; and
8. Be sent to our DMCA designated agent at the following address:
NEOGOV
Attention: DMCA Designated Agent
2120 Park Place, Suite 100
El Segundo, California 90245
Or by e-mail:
If you are a job seeker, please contact: support@GovernmentJobs.com
If you are a Customer (an employer), please contact:
customersupport@GovernmentJobs.com
12. Reliance on Information Posted. The information presented on or through the
Services is made available solely for general information purposes. We do
not warrant the accuracy, completeness, or usefulness of this information.
Any reliance you place on such information is strictly at your own risk. We
disclaim all liability and responsibility arising from any reliance placed
on such materials by you or any other visitor to the Services, or by anyone
who may be informed of any of its contents.
13. Changes to the Services. We may update the content on the Services from
time to time, but its content is not necessarily complete or up to date.
Any of the material on the Services may be out of date at any given time,
and we are under no obligation to update such material.
14. Relay of Content. NEOGOV relays content including but not limited to
resumes, cover letters, applications, messages, questionnaire answers,
responses, offer letters and other materials. You acknowledge that you are
asking NEOGOV to send this content on your behalf. We process, monitor,
review, store and analyze such content, for data analysis, security,
quality control, enforcement of the Terms of Use, content moderation, and
to improve the Services. As a result, or due to technical malfunction, in
certain circumstances such content may be delayed or may not be delivered
to the intended recipient. NEOGOV may notify you in such an event. By using
the Services, you acknowledge that this activity is necessary for
maintaining the quality and provisioning of the Services.
15. Linking to the Services and Social Media Features. You may link to our
homepage, provided you do so in a way that is fair and legal and does not
damage our reputation or take advantage of it, but you must not establish a
link in such a way as to suggest any form of association, approval, or
endorsement on our part without our express written consent. We may disable
all or any social media features and any links at any time without notice
in our discretion.
16. Additional Terms for Third-Party Services. The Services may help users to
access and connect to third parties offering their services outside of the
NEOGOV Services (PowerLine, PowerEngage, etc.) or third parties offering
their services integrated with NEOGOV Services (i.e. background check
providers and skills assessors). NEOGOV does not perform nor employ
individuals to perform these services. You acknowledge that NEOGOV does not
supervise, direct, control or monitor such third parties in the performance
of these services
1. Links and Third-Party Content on the Services. If the Services contains
links to other sites and resources provided by third parties, these
links are provided for your convenience only. This includes links
contained in advertisements, including banner advertisements and
sponsored links. We have no control over the contents of those sites or
resources and accept no responsibility for them or for any loss or
damage that may arise from your use of them. We do not control these
services and are not responsible for their availability, content, or any
malware accessed through them. Your correspondence or any other dealings
with third parties found on the Services are solely between you and such
third party. Accordingly, we expressly disclaim responsibility and
liability for all third-party provided materials, programs, products,
and services contained on or accessed through the Services, and you
agree that we shall not be responsible for any loss or damage of any
sort incurred as a result of any such dealings or as the result of the
presence of such third parties on the Services. If you decide to access
any of the third-party websites linked to the Services, you do so
entirely at your own risk and subject to the terms and conditions of use
for such websites. You are advised to read all terms and conditions of
any third-party service.
2. Specific Third-Party Providers.Background Checks. Some of the Services
allow users to use our third-party background check partner’s services
to submit an application and background check to a Customer. If you are
a job seeker or personnel using the background check services, you
authorize NEOGOV to obtain your background check report, including
criminal and eviction history, and to share that information with
Customers you submit an application to, and agree to the background
check companies terms of use or related end user agreement available at
the background check companies’ website. If you are personnel or other
Customer agent using the background check services on behalf of a
Customer, you agree to use the background check reports in compliance
with law and agree to the background check companies terms of use or
related end user agreement available at the background check companies’
website.
17. NEGOV is not an employer. You acknowledge that NEOGOV exercises no control
over employer human resource practices implemented using the Service or
decisions as to employment, promotion, termination, or compensation of any
job seeker or personnel. Employers are solely responsible for their
postings on the Services. NEOGOV is not to be considered to be an employer
with respect to your use of any NEOGOV Service and NEOGOV shall not be
responsible for any employment decisions, for whatever reason, made by any
entity posting jobs on any NEOGOV Service. In addition, employers are
responsible for the privacy, collection, use, retention and processing of
employer owned data, and providing any and all notices regarding the
foregoing, in compliance with all applicable laws.
18. NEOGOV is not a healthcare provider. Through certain the Services, NEOGOV
may make certain healthcare services available to you. NEOGOV is not a
healthcare provider. NEOGOV’s role is limited to making certain telehealth
related information available to you and/or facilitate your access to
telemedicine, expert medical services, and/or emergency medical services.
NEOGOV is independent from healthcare providers who provide telemedicine
services and is not responsible for such healthcare providers’ acts,
omissions or for any content or communications made by them. NEOGOV does
not engage in the practice of medicine.
The Services do not provide medical advice and do not create a healthcare
provider/patient relationship between you and NEOGOV or otherwise. Any
Services, or content accessed from the Services, are for informational
purposes only and are not intended to replace the advice of your healthcare
provider. Please consult your doctor or other qualified healthcare provider
if you have any questions about a medical condition. Call 911 or Your
doctor or other qualified healthcare provider for all medical emergencies.
NEOGOV IS NOT RESPONSIBLE OR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT,
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THE SERVICES.
19. NEOGOV’s Disclaimers. You understand that we cannot and do not guarantee or
warrant that files available for downloading from the internet or the
Services will be free of viruses or other destructive code. You are
responsible for implementing sufficient procedures and checkpoints to
satisfy your particular requirements for anti-virus protection and accuracy
of data input and output, and for maintaining a means external to our site
for any reconstruction of any lost data
NEOGOV SHALL NOT BE LIABLE FOR ANY DAMAGES, COSTS, EXPENSES OR OTHER
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YOUR USE OF THE SERVICES, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED
THROUGH THE SERVICES IS AT YOUR OWN RISK. THE SERVICES, ITS CONTENT, AND
ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES ARE PROVIDED ON AN “AS
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WITHOUT LIMITING THE FOREGOING, NEITHER NEOGOV NOR ANYONE ASSOCIATED WITH
NEOGOV REPRESENTS OR WARRANTS THAT THE SERVICES, ITS CONTENT, OR ANY
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ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE
OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL
COMPONENTS, OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH
THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
TO THE FULLEST EXTENT PROVIDED BY LAW, NEOGOV HEREBY DISCLAIMS ALL
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OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY,
NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES
NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER
APPLICABLE LAW.
20. Limitation on Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
IN NO EVENT SHALL NEOGOV, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE
PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS HAVE ANY LIABILITY TO
YOU OR TO ANY OTHER PERSON OR ENTITY ARISING OUT OF OR RELATED TO THIS
AGREEMENT, INCLUDING, WITHOUT LIMITATION, YOUR USE, OR INABILITY TO USE,
THE SERVICES, UNDER ANY CIRCUMSTANCE, CAUSE OF ACTION OR THEORY OF
LIABILITY, OR DUE TO ANY EVENT WHATSOEVER, FOR ANY CONSEQUENTIAL, INDIRECT,
INCIDENTAL, SPECIAL, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING, WITHOUT
LIMITATION, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS
OF REVENUE, LOSS OF BUSINESS OPPORTUNITY OR PROFIT, LOSS OF USE, LOSS OF
GOODWILL OR BUSINESS STOPPAGE, LOSS OF DATA, EVEN IF FORESEEABLE OR NEOGOV
KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
WITHOUT LIMITATION OF THE FOREGOING, EXCEPT FOR DAMAGES ARISING OUT OF
NEOGOV’s GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, THE TOTAL LIABILITY OF
NEOGOV, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND
LICENSORS, FOR ANY AND ALL CLAIMS UNDER THIS AGREEMENT SHALL NOT EXCEED ONE
HUNDRED ($100.00) U.S. DOLLARS.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR
LIMITED UNDER APPLICABLE LAW.
21. Indemnification. To the extent permitted by law, You agree to defend,
indemnify, and hold harmless NEOGOV, its affiliates, licensors, and service
providers, and its and their respective officers, directors, employees,
contractors, agents, licensors, suppliers, successors, and assigns from and
against any claims, liabilities, damages, judgments, awards, losses, costs,
expenses, or fees (including reasonable attorneys’ fees) arising out of or
relating to your violation of these Terms of Use or your use of the
Services, including, but not limited to, your User Contributions, any use
of the Services’ content, services, and products other than as expressly
authorized in these Terms of Use or your use of any information obtained
from the Services.
22. General. Unless otherwise stipulated, the Terms of Use, Privacy Policy, and
documents incorporated herein constitute the sole and entire agreement
between you and NEOGOV regarding the Services and supersede all prior and
contemporaneous understandings, agreements, representations, and
warranties, both written and oral, regarding the Services. You may not
assign any part of this Terms of Use without NEOGOV’s prior written
consent. No waiver of any obligation or right of either party shall be
effective unless in writing, executed by the party against whom it is being
enforced. All matters relating to the Services and these Terms of Use and
any dispute or claim arising therefrom or related thereto (in each case,
including non-contractual disputes or claims), shall be governed by and
construed in accordance with the internal laws of the State of California
without giving effect to any choice or conflict of law provision or rule
(whether of the State of California or any other jurisdiction). Any legal
suit, action, or proceeding arising out of, or related to, these Terms of
Use or the Services shall be instituted exclusively in the federal courts
of the United States or the courts of the State of California in each case
located in the City of Los Angeles and County of Los Angeles although we
retain the right to bring any suit, action, or proceeding against you for
breach of these Terms of Use in your country of residence or any other
relevant country. You waive any and all objections to the exercise of
jurisdiction over you by such courts and to venue in such courts. At our
sole discretion, we may require you to submit any disputes arising from the
use of these Terms of Use or the Services, including disputes arising from
or concerning their interpretation, violation, invalidity, non-performance,
or termination, to final and binding arbitration under the Rules of
Arbitration of the American Arbitration Association applying California
law.
23. Waiver and Severability. No waiver by NEOGOV of any term or condition set
out in these Terms of Use shall be deemed a further or continuing waiver of
such term or condition or a waiver of any other term or condition, and any
failure of NEOGOV to assert a right or provision under these Terms of Use
shall not constitute a waiver of such right or provision. If any provision
of these Terms of Use is held by a court or other tribunal of competent
jurisdiction to be invalid, illegal, or unenforceable for any reason, such
provision shall be eliminated or limited to the minimum extent such that
the remaining provisions of the Terms of Use will continue in full force
and effect.
24. Your Comments and Concerns.
This website is operated by Governmentjobs.com, Inc. with offices at 2120
Park Place, Suite 100, El Segundo, CA 90245, United States.
For further information relating to the legal issues contained in these
Terms or problem reports regarding this service, please contact using the
following:
If you are a Job Seeker, please contact: support@GovernmentJobs.com
If you are a Customer (an organization), please
contact: customersupport@GovernmentJobs.com
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