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 * Products
   * Overview
   * How It Works?
   * Hire2Retire
   * Connect iPaaS
   * Hybrid Integration Platform
   * Prepackaged Integration Products (PIPs)
   * Help Me Choose
 * Integrations
   * Catalog
   * Use Cases
   * Applications
     * Salesforce
     * Microsoft Dynamics
     * Workday
     * ServiceNow
     * Slack
     * Active Directory
     * PagerDuty
     * Smartsheet
     * Libelium
     * B2B Integration
   * Recipes
 * Hire2Retire
   * Overview
   * ROI Calculator
   * ADP to AD
   * Workday to AD
   * Oracle HCM to AD
   * UKG Pro (UltiPro) to AD
   * SAP SuccessFactors to AD
   * Ceridian to AD
   * BambooHR to AD
   * Infor HCM to AD
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CASE STUDY




HOW TOPGOLF SAVES OVER $700,000 PER YEAR IN EMPLOYEE ONBOARDING FROM ADP VANTAGE


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INDUSTRY

Hospitality


COMPANY SIZE

501-1000


IMPLEMENTED SOLUTION

ADP to AD


CUSTOMER 

Topgolf


SITUATION

Managing employee lifecycle from hiring to termination and re-hire for hundreds
(or even thousands) of employees can become tedious for any company. This is
especially true if manual processes are involved to onboard new employees or
provide them with role-based access to the system, tools, and applications
needed to perform their job.

For an average company, this seemingly simple burden of provisioning and
onboarding new employees can take up to two hours or more. If this labor cost
can simply be avoided, the highly skilled employee resources performing this
repetitive task could be shifted to more important, interesting and valuable
work.

Topgolf, a global sports entertainment company, experienced this problem while
they were in an aggressive expansion mode to open many new locations. Topgolf
grew from 14 locations in 2015 to 60 locations by the end of 2019, leveraging
RoboMQ’s Hybrid Integration Platform (HIP) to integrate and automate the manual
processes involved to onboard new employees. Doing so, Topgolf was able to save
over $700,000 per year in direct labor costs.


STRUGGLES AND PAINS

Topgolf has grown its operations and employee headcount substantially in recent
years. With 22,000 or more employees in 60 venues across the globe, the company
could no longer rely on time-consuming, tedious manual processes to onboard and
provision new employees from ADP Vantage to Active Directory (AD). On top of
this, Topgolf needed to create role-based accounts and access to:

ALOHA POS (POINT OF SALES SYSTEM)

HOTSCHEDULES (LABOR MANAGEMENT SERVICE)

CORNERSTONE (EMPLOYEE RECRUITMENT, TRAINING, AND MANAGEMENT SERVICE)

FACEBOOK WORKPLACE (COMMUNICATION AND COLLABORATION TOOL FROM FACEBOOK)

HOOTSUITE (SOCIAL MEDIA MANAGEMENT PLATFORM)

HIGH FIVE (EMPLOYEE MOTIVATIONAL SERVICE)

FOCUS POS, AND OTHERS


RESOLUTION

RoboMQ was asked to design, develop, and maintain an integration solution on the
RoboMQ Hybrid Integration Platform to streamline and automate the role-based
provisioning process for onboarding new employees. RoboMQ’s design approach was
a modular provisioning process, which allowed flexibility for the addition of
more functionality as the company grows. The major functionality provided was: 

ACTIVE DIRECTORY ACCOUNT CREATION: THIS IS THE MAIN UPSTREAM FLOW THAT WOULD
TAKE EMPLOYEE RECORDS FROM ADP VANTAGE (HRMS) AND CREATE AN AD (ACTIVE
DIRECTORY) ACCOUNT AND GROUP MEMBERSHIPS AS PER ROLE-BASED ACCESS BUSINESS RULES
DEFINED BY TOPGOLF. IN ADDITION, IT HANDLED SUBSEQUENT PROCESSES FOR NEW HIRE
LIKE NOTIFYING MANAGER AND IT HELPDESK ETC

PRIVILEGED ACCESS TO THIRD PARTY SYSTEMS: BASED ON ROLE-BASED ACCESS RULES,
ROBOMQ CREATED ACCOUNT AND MANAGED LIFECYCLE IN DOWNSTREAM SYSTEMS LIKE
WORKPLACE, HOTSCHEDULES, CORNERSTONE ETC. UPON CHANGE IN THE EMPLOYEE ROLE OR
STATUS IN THE HR SYSTEM, IT AUTOMATICALLY PROVISIONED OR DEPROVISIONED ACCESS
AND LICENSES IN THE THIRD-PARTY SYSTEMS

ACCESS TO POS AT THE VENUE WHERE EMPLOYEE WILL WORK: THIS PROCESS CREATED
ACCOUNTS AND ACCESS IN ONE OF THE 60 NATIONWIDE LOCATIONS WHERE A PARTICULAR
EMPLOYEE WILL WORK

By using RoboMQ’s ADP to AD integration, Topgolf gained the following benefits: 

OVER $700,000 PER YEAR IN REDUCED COST SAVINGS OF MANUAL LABOR THAT WOULD BE
NEEDED TO MANAGE THE SAME NUMBER OF EMPLOYEES

A STREAMLINED AND AUTOMATED PROCESS TO MANAGE EMPLOYEE LIFECYCLE OF 22,000+
ASSOCIATES ACROSS THE GLOBE

AVOIDANCE OF SECURITY, COMPLIANCE AND REPUTATION RISK BY ENSURING TERMINATED
EMPLOYEES DO NOT WALK AWAY WITH PRIVILEGED ACCESS

HIGHER EMPLOYEE SATISFACTION AND IMPROVED “FIRST DAY AT WORK” EXPERIENCE WITH
THE NEW EMPLOYEE ONBOARDING PROCESS


INDUSTRY

Hospitality


COMPANY SIZE

10,001+ Employees


IMPLEMENTED SOLUTION

ADP to AD


CUSTOMER 

Topgolf


MORE CASE STUDIES

Behind the scenes at MSI Chicago offering 40-foot Tornado Vortex and Iconic
Zephyr Train



MSI Chicago puts a fully automated “Hire to Retire’ business process in place to
keep up with the seasonal…Know More

Enabling better patient experience across 7200 Square Miles region for Hudson
Headwater’s Community Healthcare Network



Hudson Headwaters Health Network enables better patient experience by building
prompt & secure role-based access… Know More

Rahr, world-class malt and brewing company, automates “Hire to Retire” business
process



RoboMQ helps Rahr manage its employee lifecycle and identity management across
RAHR…Know More

   
   
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