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 1. Miro Support & Help Center
 2. Plans & Billing
 3. Upgrade & subscription




ARTICLES IN THIS SECTION

 * Upgrade your account
 * Payment methods
 * Self-serve invoicing
 * Understanding billing
 * Manage your subscription
 * Taxes
 * Invoices and receipts


MANAGE YOUR SUBSCRIPTION

Marta
 * 6 days ago
 * Updated

After upgrading the team, you can manage your subscription in the Billing
section of your Account settings. See below how you can change your payment
method, modify the subscription type, or cancel further renewals.

> Available for: Team, Business, Consultant plans
> Set up by: Team Admins on Team plan, Company Admins on Business and Consultant
> plans, Billing Admins

> ✏️ Learn more about the way you're going to be charged in the article
> Understanding billing.

> ✏️ Check this article if you're on self-serve invoicing.


BILLING SETTINGS

The account Admins and a user who upgraded the team (Billing Admin) have access
to Billing settings and can manage the subscription. To access the settings, you
also need to be a member of the account.


Billing settings

> ✏️ To get to Billing settings on Consultant plan, open Company settings first.


Getting to Company settings on Consultant plan

> ✏️ The options to change team size/type of billing/plan are not available if
> your subscription is canceled.

 


MANAGING YOUR PAYMENT METHOD

> ✏️ Team plan and Business plan users can switch from payments by credit card
> to self-serve invoice - find more information here. To switch from self-serve
> invoicing to credit card, contact Miro Support.

To change your payment method: 

1) Open the Account settings > Billing. Open the tab Payment methods > Change
payment method:


The option to change the payment method in Billing settings

2) Type in new card details and click Update.


Saving new card details

 


SWITCHING FROM MONTHLY TO ANNUAL SUBSCRIPTION

1) Open the Account Settings > Billing > Overview and click Switch to yearly. 


Switching to the annual subscription

2) You will be shown exact details of your subscription and price and will need
to confirm the changes.


Confirm subscription upgrade

When you switch from monthly billing to annual, your renewal date is changed.
The amount for the unused time on the monthly subscription is applied to the
purchase.

Please note that you can only switch from a monthly subscription to annual and
not vice versa. If you need to switch from annual to monthly please reach out to
Miro Support for assistance. Another option is to cancel your yearly
subscription, wait for expiration, and renew a monthly subscription on the
expiration date.

 


CHANGING SUBSCRIPTION SIZE

The Admins or Billing Admin can change the account size in Billing settings >
Overview. Here you can add more seats or remove vacant licenses. Note that your
team size can't be less than the current number of members - if you wish to
decrease your team size and subscription cost, you may need to remove team
members first in the Active users tab (the option is available for Admins only).


The option to change team size in Billing settings

As soon as new members join your team, the number of paid licenses gets
increased as well. Admins can customize the Invitation settings to prevent an
accidental subscription size increase. Learn more.

If you accidentally added extra members and increased your subscription cost,
follow these steps.

To learn more about prorated charges for additional seats, check here.


Invitation settings

 


CHANGING YOUR PLAN 

Please check this article for instructions on how to change your plan. 

 


CANCELING THE SUBSCRIPTION

If you need to pause your work for some time, feel free to cancel your renewals
at any moment. To stop further renewals:

1. Open the Account Settings > Billing.

2. In the Overview section, there is an option to Cancel subscription, in case
your subscription is active.


The option to cancel the subscription in the Billing section

After you cancel the subscription, you can use the paid features until the end
of the paid period. When it's over, your boards are not deleted, instead, all
boards get locked in a view-only mode until you re-activate your subscription or
downgrade to Free. For more details, check here.

 


SUBSCRIPTION RE-ACTIVATION

In case you cancel your subscription but would like to use it further, you can
re-activate it. To do so you should: 

1) Open the Account Settings > Billing.

2) In the Overview tab choose Re-activate subscription in the Plan details or
Billing actions sections.


Re-activating the subscription

 




BILLING EMAILS 

All the invoices are sent to the email address specified in the field Billing
emails are sent to ... (Account settings > Billing > Overview > Billing
actions). To change the email click Change email:


The option to change contact for billing related emails

Admins can see and download the post-payment invoices in Account settings >
Billing > Invoices. Learn more in this article.

 


REFUNDS 

If you think that you were incorrectly charged, contact Miro Support specifying
the transaction details.

Please note that some special offers are non-refundable.

 


FREQUENTLY ASKED QUESTIONS

 1. Can I remove my card from the settings?
    - No, but you can replace your card with another one or cancel your
    subscription if you'd like to stop further charges.
    
    
 2. Where can I get a cheque/receipt?
    - Check out this article for more details.
    
    
 3. Can I transfer my subscription to another person? 
    - Yes, invite the person to the team, promote them to the Account Admin in
    Account settings > Active users, and set their email as the billing contact
    in Billing settings. The user will be able to manage the account and
    subscription and will receive billing-related notifications.
    
    
 4. Can I transfer my subscription to another team?
    - No, but you can move your boards to the upgraded team. You can also invite
    other users to the team so that they could move their boards.


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RELATED ARTICLES

 * Upgrade your account
 * Manage Team and Education plan
 * Team plan
 * Free plan
 * Access rights and board ownership


ON THIS PAGE

 * Billing settings
 * Managing your payment method
 * Switching from monthly to annual subscription
 * Changing subscription size
 * Changing your plan 
 * Canceling the subscription
 * Subscription re-activation
 * Billing emails 
 * Refunds 
 * Frequently asked questions

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