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MONTHLY CHAT WITH EBAY STAFF

Chat opens on every second Tuesday of the month, staff responds the next day.


MORE KNOWLEDGE. MORE POSSIBILITIES.

Seller Centre has answers you can trust for all your selling questions.


SELLER UPDATE IS HERE!

Click the image above to read about upcoming changes to your business.


EBAY FOR BUSINESS PODCAST

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MONTHLY CHAT WITH EBAY STAFF

Chat opens on every second Tuesday of the month, staff responds the next day.

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FEATURED POSTS


FEDEX SHIPPING IS NOW AVAILABLE ON EBAY LABELS

 * 508 Views
 * 0 Replies
 * 14 Helpful

on 06-08-2022


CHECK OUT THE REDESIGNED SELLER CENTRE

 * 561 Views
 * 0 Replies
 * 11 Helpful

on 06-03-2022


ENHANCED PROTECTIONS FOR SELLERS

 * 844 Views
 * 0 Replies
 * 11 Helpful

on 06-01-2022


COMMUNITY ACTIVITY

Start a conversation
Sorted by: Most recent Most viewed Most commented Most liked


CBC INVESTIGATES EBAY

Just found this article on the CBC website:
https://www.cbc.ca/news/canada/ottawa/ebay-camera-refund-return-policy-1.6479463
This is definitely a step in the right direction and I wish that more scammed
sellers would follow this route. Ebay gets away...

06-11-2022 02:05 PM
Posted in Selling on eBay
latest reply by maximus7001 on 06-24-2022 12:45 AM
by wilmcal0 • Community Member
 * 173 Views
 * 4 replies
 * 0 helpful


I HAVE A PROSPECTIVE BUYER, WHO HAS ASKED ME TO SEND AN INVOICE FOR WHAT IS IN
HIS CART.

He says that other sellers have told him to put the items in his cart, and they
would send an invoice. Can I as a seller do that without him requesting an
invoice? I've never seen how to do that if it is possible. Is there a way for me
to see his car...

06-23-2022 04:58 PM
Posted in Seller Central
latest reply by pjcdn2005 on 06-23-2022 11:36 PM
by ddesabrais • Community Member
 * 71 Views
 * 5 replies
 * 0 helpful


PROBLEM SENDING INVOICE

Hi, another glitch today. I'm getting this message when trying to send combined
shipping invoice. What do I do? Thanks. Something went wrong. Please try again
later.

02-20-2022 06:39 PM
Posted in Seller Central
latest reply by pjcdn2005 on 06-23-2022 11:29 PM
by schtupinator2011 • Community Member
 * 165 Views
 * 6 replies
 * 0 helpful


CANADIAN SALES TAXES - QUESTIONS

Hi everyone – We know you might have questions regarding the email you recently
received about eBay Canada collecting Canada Sales Tax (GST/HST/QST/ PST) on
behalf of our sellers. Please feel free to leave your questions and comments
here and we’ll g...

05-03-2022 09:51 AM
Posted in Canadian Sales Tax
latest reply by g1v2d3 on 06-23-2022 11:28 PM
by velvet@ebay • eBay Employee
 * 6402 Views
 * 182 replies
 * 1 helpful


FOR ANYONE HAVING SIGN IN ISSUES

According to the dot ca status page there are presently issues for signing in.
eBay is working on resolving the problem. For anyone who is having this problem
wouldn't that error message ummm be redundant or difficult to spot if you are
unable to sig...

06-23-2022 11:23 PM
Posted in Canada Town Square
by lotzofuniquegoodies • Community Member
 * 9 Views
 * 0 replies
 * 0 helpful


EBAY WILL START COLLECTING TAXES ON OUR BEHALF EFFECTIVE JULY 1ST?

Hey guys! Am I understanding this correctly? Stating on July 1st, I no longer be
receiveing taxes from my Canadian clients? (similar to my US sales?) Have you
guys filled the form they sent us?Did you print it, fill it, scan it and sent it
to the e-m...

06-01-2022 08:42 AM
Posted in Seller Central
latest reply by ilikehockeyjerseys on 06-23-2022 10:32 PM
by vip-marketplace • Community Member
 * 1099 Views
 * 41 replies
 * 0 helpful


CAN'T TELL IF SELLER HASN'T SHIPPED PAID ITEM YET OR HAS CHANGED MIND ABOUT
SELLING IT?

Hello, I'm quite new to eBay (joined in January 2022) so I'm not sure if this is
a common issue or if it has been answered previously, so please bear with me. A
couple of weeks ago I won an auction for a collectible statue that was described
as brand...

02-27-2022 09:23 PM
Posted in Buyer Central
latest reply by lotzofuniquegoodies on 06-23-2022 10:30 PM
by ke432106 • Community Member
 * 156 Views
 * 7 replies
 * 0 helpful


SELLING IN USD AND DEPOSITING THE FUNDS IN A USD ACCOUNT.

I plan to start selling again after a long absence and I have a few questions
about MP. I have read the posts on this board but I wasn't able to find what I
was looking for. I am located in Canada but will be listing on .com in USD. For
getting my mo...

06-16-2022 03:04 PM
Posted in Seller Central
latest reply by ctc669alternate on 06-23-2022 12:04 AM
by phoebescollectables • Community Member
 * 309 Views
 * 25 replies
 * 0 helpful


RESOLVED! WHAT ARE SHARED LISTINGS? DO THEY HELP SELL?

I have noticed some of my items are in my overview page with share on a blue
button beside them. I don't have any other social media spots to share anything.
I tried sharing on my pinterest and it seems to do nothing.I don't want to share
on my fb fo...

06-22-2022 05:25 PM
Posted in Selling on eBay
latest reply by marnotom! on 06-22-2022 07:11 PM
by bentley65 • Community Member
 * 45 Views
 * 1 replies
 * 0 helpful


USD CHECKING AND MP

Good day folks, I am unsuccesfully trying to link my TD USD checking to Ebay
MP.First of all when I chose my bank in ebay list and try to login I fail to do
so (get error message saying that I have wrong credentials - which is nonsense).
Then when I ...

06-20-2022 11:18 AM
Posted in Seller Central
latest reply by marnotom! on 06-22-2022 06:09 PM
by living*daylights • Community Member
 * 132 Views
 * 10 replies
 * 0 helpful


RESOLVED! CANCELED BASIC STORE IN APRIL. EBAY KEEPS SENDING ME INVOICES FOR
MONTHLY FEES. HELP.

Canceled my basic store towards the end of April. It wsa to have renewed May 1.
The store no longer exists but last month i received an invoice for store fees,
which after talking to 10 people at Ebay i was able to get reduced to zero. This
month i h...

06-20-2022 05:48 PM
Posted in Seller Central
latest reply by fergua3 on 06-22-2022 05:21 PM
by fergua3 • Community Member
 * 181 Views
 * 14 replies
 * 0 helpful


WHY CAN'T A BUYER IN FRANCE MAKE PAYMENT? EBAY TELLS BUYER I DON'T SEND TO HIS
ADDRESS

They always could in the past - many happy French buyers, but now I have one
whose payment is refused by eBay saying that I don't accept his address.Why does
eBay insist on lying on my behalf?Why does eBay block France when the listing
only blocked Q...

03-13-2021 01:17 AM
Posted in Seller Central
latest reply by marnotom! on 06-22-2022 03:46 PM
by imbuzzy • Community Member
 * 197 Views
 * 10 replies
 * 1 helpful


RESOLVED! HELP. BUYER SUBMITTED UNAUTHORIZED PAYMENT DISPUTE 9 DAYS AFTER ITEM
SHIPPED.

Hello,A buyer submitted an "unauthorized payment" dispute 9 days after item
shipped without messaging me first with their consern. The item they purchased
and I shipped has tracking. It is still curentley on it's way to the buyer. I
have not taken an...

06-21-2022 04:04 PM
Posted in Seller Central
latest reply by phoenixhobbies on 06-22-2022 03:25 PM
by phoenixhobbies • Community Member
 * 165 Views
 * 8 replies
 * 0 helpful


HAS ANYONE RECEIVED THE COMMUNICATION FOR GST/HST AND QST-REGISTERED SELLERS?

As per below, the message I received from ebay. Its almost the end of june and i
have not received any forms to fill out, as i am registered to collect
taxes.....anyone else in the same boat? Effective July 1, 2022, for all sales of
tangible goods so...

06-22-2022 01:37 PM
Posted in Canadian Sales Tax
latest reply by devon@ebay on 06-22-2022 02:12 PM
by clarksportscards_on_ig • Community Member
 * 53 Views
 * 2 replies
 * 0 helpful


PROBLEM WITH "CALCULATED: COST VARIES BY BUYER LOCATION" SHIPPING OPTION

So I decided I should select this option from now on considering I selected a
generic shipping price for some items but ended up getting burned on shipping to
certain areas, like Newfoundland, which ended up costing 10 bucks more the other
day. So up...

06-21-2022 03:12 PM
Posted in Selling on eBay
latest reply by pjcdn2005 on 06-22-2022 12:03 AM
by savageliam1978 • Community Member
 * 59 Views
 * 5 replies
 * 0 helpful


SHIPPING FROM CANADA TO THE US FIRST SALE

Hi,I just sold my first item and I'm shipping it from Canada to the US.I assume
I need a commercial invoice? Is there anything else I need? I have sent samples
on behalf of a company before and we also needed to fill out another form but
I'm not sure...

06-21-2022 12:50 PM
Posted in Seller Central
latest reply by intimewithmusic on 06-21-2022 11:04 PM
by sta.stwe.xounjl • Community Member
 * 117 Views
 * 8 replies
 * 0 helpful


MY SALES HAVE DROPPED SINCE EBAY REMOVED THE BOTS



06-21-2022 09:28 AM
Posted in Selling on eBay
latest reply by femmefan1946 on 06-21-2022 08:08 PM
by suvrb-0 • Community Member
 * 117 Views
 * 5 replies
 * 0 helpful


NO E-BUCKS?

I've just noticed that even though I'm buying for the past few months, no
e-Bucks being earned. Maybe I missed a change... Has something changed with
E-Bucks recently?

06-21-2022 04:52 PM
Posted in Buying on eBay
latest reply by brettjet38 on 06-21-2022 07:11 PM
by dakkman • Community Member
 * 41 Views
 * 3 replies
 * 0 helpful


EBAY'S GLOBAL SHIPPING PROGRAM IS A BAD FOR BUYERS

I am very very unhappy with eBay and their global shipping program that many US
Sellers use. I live in the Greater Vancouver BC area and bought a small item
from a US Seller in Seattle which is a 3 hour drive from my house. I made the
purchase Dec.1s...

12-31-2021 01:54 PM
Posted in Community & eBay Site Issues
latest reply by coolbluevintage on 06-21-2022 05:25 PM
by burnaby_sue • Community Member
 * 499 Views
 * 17 replies
 * 0 helpful


INTERNATIONAL BUYER NOT ABLE TO PURCHASE !

i have an item listed on e bay canada that clearly states that i ship
international world wide , and yet i received several messages from a buyer in
FRANCE attempting to purchase and he says he keeps getting blocked by e bay
saying that i do not ship...

06-17-2022 01:25 AM
Posted in Seller Central
latest reply by lotzofuniquegoodies on 06-21-2022 05:00 PM
by ambros_51 • Community Member
 * 263 Views
 * 14 replies
 * 0 helpful


CLARIFICATION ON WHICH PROVINCES ARE COVERED

Can someone from ebay clarify which provinces are covered by the requirement for
ebay to collect HST, GST and provincial taxes? I have received a form from ebay
issued by Revenu Quebec specifying that you will be collecting QST for
businesses in Queb...

06-01-2022 12:53 PM
Posted in Canadian Sales Tax
latest reply by snowbankcreek on 06-21-2022 03:55 PM
by jmvanauto • Community Member
 * 172 Views
 * 7 replies
 * 1 helpful


NEW MONTHLY CHAT

Hi guys! Going forward we will only hold a live chat once a month, on the second
Tuesday of each month. Please know our staff is still here and you're always
welcome to tag us in anything specific at any time! Thanks so much!

06-13-2022 01:03 PM
Posted in Monthly Chat Session
latest reply by lotzofuniquegoodies on 06-21-2022 02:49 PM
by jasmen@ebay • eBay Employee
 * 45 Views
 * 1 replies
 * 1 helpful


CURRENCY CONVERSION RIP-OFF

Item listed for 28.53 USD (37.30 CAD) When I pay with paypal USD account it
converts 37.30 CAD to 30.07USD! Is it possible to pay in USD of 28.53 as listed?

06-20-2022 03:17 PM
Posted in Buyer Central
latest reply by marnotom! on 06-21-2022 02:08 AM
by martik777 • Community Member
 * 136 Views
 * 8 replies
 * 0 helpful


SKETCHY BUYER KEEPS SAYING HE NEEDS TO PAY

I got a sale for one of my items, however the Buyer is located in Denmark. I've
checked their profile and they created it 2 days before this purchase. No
worries, we all had to make our first purchase at some point. So they message me
saying "You don...

06-20-2022 12:03 PM
Posted in Seller Central
latest reply by femmefan1946 on 06-20-2022 11:37 PM
by adabobbi_0 • Community Member
 * 98 Views
 * 7 replies
 * 0 helpful


TO PROMOTE OR NOT TO PROMOTE, THAT IS THE QUESTION?

To promote or not to promote, that is the question? At one time I promoted
everything at 1%. Then reduced that to only items that there were a lot listed.
Now since they have changed the way the promotion amount will be, based on
selling price, taxes...

06-13-2022 08:31 PM
Posted in Seller Central
latest reply by ilikehockeyjerseys on 06-20-2022 02:25 PM
by musicyouneed • Community Member
 * 374 Views
 * 16 replies
 * 0 helpful


CANADA POST SHIPPING PRICES ARE GETTING BRUTAL!

Been on ebay for over 20 years. Live in Ontario and shipped a small paperback (
160g ) to BC the other day. Cost me over $21. Today I shipped an 800g book from
postal code P0J to Ontario postal code L1B ( not that far away ) and is was
$21.21. Added ...

06-01-2022 09:30 PM
Posted in Seller Central
latest reply by kawartha-ephemera on 06-20-2022 01:44 AM
by norbkman • Community Member
 * 1366 Views
 * 48 replies
 * 1 helpful


GST REGISTERED COMPANY

We are a GST registered company. We just want to confirm that by providing our
company tax IDs we will be exempt from this program as we already submit our own
taxes and we have no way to separate the taxes out of our systems for Ebay.
Anything sold ...

05-05-2022 11:03 AM
Posted in Canadian Sales Tax
latest reply by marnotom! on 06-20-2022 12:03 AM
by gatewestcoins • Community Member
 * 267 Views
 * 9 replies
 * 0 helpful


RETURN SENDING WRONG ITEM YES THEY GET THE MONEY THEN FORGET THING ????????



06-19-2022 09:17 AM
Posted in Buying on eBay
latest reply by reallynicestamps on 06-19-2022 11:17 PM
by 759-29 • Community Member
 * 50 Views
 * 2 replies
 * 0 helpful


DISAPPEARING DRAFTS

I have - or had - 130+ work-in-progress listings in my Drafts folder a couple of
months ago. Then before I could complete and schedule more than a handful of
these works-in-progress, they began disappearing, and in no discernible pattern.
Initially I...

06-18-2022 05:26 PM
Posted in Selling on eBay
latest reply by kawartha-ephemera on 06-19-2022 06:55 PM
by doc_scribe • Community Member
 * 58 Views
 * 3 replies
 * 0 helpful


SOCIAL INSURANCE NUMBER AND MANAGED PAYMENTS

You do not need to provide your Canadian SIN when signing up for Managed
Payments. Protecting your Social Insurance
Number:https://www.canada.ca/en/employment-social-development/programs/sin/protect.html
-..-

06-13-2020 05:27 PM
Posted in Seller Central
latest reply by kh-leslie on 06-19-2022 06:32 PM
by ypdc_dennis • Community Member
 * 1782 Views
 * 15 replies
 * 5 helpful

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