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Text Content

Search for:Search Button
 * NobelBiz Omni+ Omnichannel Contact Center Solution
   * Inbound Voice Interactions
   * Outbound Voice Interactions
   * Omnichannel Customer Engagement
   * Infrastructure – NobelBiz Omni+
 * NobelBiz Contact Center Voice Carrier
   * NobelBiz LocalTouch®
 * Resources
   * Webinars
   * Workshop Series
   * Podcast: First Contact
   * Biz Uncut: Business as it Comes
   * Steve Bederman’ Resource Collection
   * Blog
   * eBooks
   * White Papers
   * Guides
   * Infographics
 * Verticals | Contact Center Solutions
 * Who is NobelBiz?
 * Contact Us!

Linkedin Facebook Twitter Youtube
 * Call 800.975.2844
 * sales@nobelbiz.com

Languages
 * English
 * French


 * Products
   *  * Omnichannel Contact Center Software
     
      * Voice Carrier
     
      * Cloud Contact Center Solution
     
      * Omnichannel Contact Center
     
     
      * Unified Agent Desktop
     
      * Virtual Enviroment for Agents
      * Work From Home
      * Dynamic Agent Scripting
      * Real Time Monitoring
     
     
      * Inbound Voice
     
      * Automatic Call Distribution
      * Interactive Voice Response
      * Computer Telephony Integration
      * Automatic Speech Recognition
     
     
      * Outbound Voice
     
      * Predictive Dialing
      * Preview Dialing
      * Automatic Preview Dialing
      * Progressive Dialing
     
      * Customer Engagement
     
      * Conversational SMS
      * Email Management
      * Live Webchat
      * Web Callback
     
     
      * Reporting & Analytics
     
      * Supervisor Dashboards
      * Reporting Software
      * Call Center Analytics
      * Quality Management
     
     
      * Infrastructure
     
      * Customer Support
     
      * Compliance
     
      * Solutions for Call Labeling & Blocking
     
      * Localtouch Caller ID Management
     
      * Bulk SMS
     
      * A2P 10DLC Messaging Standard
     
      * Dragon Call initiator + Call Guard
     
      * SHIELD Outbound Auto Attendant
     
      * SMRT Inbound Traffic Routing Platform
     
      * Stir/Shaken
     
      * Voice Carrier Infrastructure
 * Solutions
   * By Industry
      * Overview of verticals
      * Lead Generation
      * Business Process Outsourcing
      * Collections
      * Sales & Telemarketing
      * Customer Service
      * Fundraising & Charity
     
     
     By Size
      * Enterprise
      * Small & Mid-Market
 * Resources
   *  * Webinars
      * Podcast: First Contact
      * Workshops
      * Demo Videos
      * BizUncut Video Series
      * Steve Bederman's Collection
      * Partners
     
      * Blog
      * Case Studies
      * Whitepapers
      * eBooks
      * Infographics
      * Guides
      * Glossary
 * Customer Stories
 * About Us

Search for:Search Button
Contact us

ALL-IN-ONE CLOUD-BASED CONTACT CENTER SOLUTION


LET'S DESIGN YOUR NEW CONTACT CENTER SUCCESS STORY

Unlock your contact center’s potential with the dedicated software and telecom
solutions from NobelBiz, the one-stop shop infrastructure. Discover what makes
us the promise keepers of the industry by leveraging a new eye-opening approach
to servicing contact centers.

Request a demo!


SEE HOW OUR END-TO-END CLOUD CONTACT CENTER SOLUTION PROVIDES A BETTER
EXPERIENCE. CONTACT US TODAY!

ONE-STOP SHOP FOR CONTACT CENTER TECHNOLOGY


WHO IS NOBELBIZ?

Backed by over 20 years of experience in the CCaaS industry, we help contact
centers worldwide achieve their maximum productivity potential.

We do this by offering the only telecom carrier designed to serve the demands of
call-center-specific traffic, paired with an industry-leading omnichannel cloud
contact center software and a unique approach to customer support.

Learn more about Nobelbiz on our About Us page


TRUSTED BY HUNDREDS OF CONTACT CENTERS IN THE US AND ALL OVER THE WORLD.



MISSION:


THE PROMISE KEEPERS OF THE CONTACT CENTER INDUSTRY

At NobelBiz, we are fully aware that our success goes hand in hand with the
success of our clients. We also know that the quality and reliability of our
services can have enormous consequences for our clients. Just think of a
healthcare communication system or other emergency services. It can make the
difference between life and death.

This is why our first and foremost mission is to keep our services up and
running at any cost, with little to no downtime. As a safety net, we’ve
developed an efficient troubleshooting system that achieved one of the
industry’s highest first call resolutions.

We treat our customers` pain points as if they were our own and act toward
addressing them as our number one priority. This is part of our company culture,
a choice that we consciously made when deciding to become “The promise keepers
of the industry”.

Request a demo!


WHAT WE OFFER


WHY NOBELBIZ?

At NobelBiz, we are determined to elevate simplicity and efficiency as industry
standards while constantly updating the latest technological developments and
keeping costs in check. We dream of a contact center world where reliable
technology runs quietly in the background while agents and managers focus on
what matters the most: delivering the best customer experience and growing the
business.

GET BETTER METRICS MANAGEMENT WITH THE REPORTING ENGINE

A proper omnichannel solution is a powerhouse for configuring and monitoring
virtually any KPI: If you cannot measure it, you cannot improve it. Defining
smart KPIs will positively impact your overall costs and contribute to better
decision-making, financially and otherwise.

INCREASE EFFICIENCY WITH A CENTRALIZED OMNICHANNEL SOLUTION

Having agents move from one tab to another and putting together the missing
pieces of previous client interactions is one of the most ineffective ways of
handling inbound and outbound campaigns. An omnichannel solution will bring
everything together, saving time and money.

REDUCE ATTRITION

The turnover rate is a thorn in every contact center's side: the more you
complicate an agent's life, the more likely they will leave. This is why using
an agent-friendly platform will have a noticeable impact on your workforce and
overall attrition. Not to mention that the training is simplified and the
process shortens.

IMPROVE BUSINESS OPPORTUNITY

A real omnichannel platform such as NobelBiz OMNI+ offers the possibility to
onboard and service virtually every type of business client. We create a contact
center infrastructure capable of integrating almost any kind of communication
channel, from calls to emails and SMS to WhatsApp, Twitter, or Telegram.


SEE WHAT CUSTOMERS THINK ABOUT US

There’s no better feeling than seeing our contact center partners express their
gratitude for working with us. See what other people had to say about their
experience with NobelBiz.
All the reviews are authentic and submitted by our esteemed clients.

When it came to the professionalism, the communication and the reliability,
NobelBiz was, hands down, the most helpful, informative and supportive group we
came across. And it continued to be that way even we have begun our onboarding
process…
Eric Sims
CEO & Founder
Leading Edge Connections
The technology aspect of NobelBiz stood out compared to the competition, and
also the great team! All the way from onboarding to support to troubleshooting
has been great throughout this journey!
Brayan Carpio
Senior Call Center Manager,
Call4You Marketing
The simplicity of the user interface. Agent and Manager portals. It's very easy
for the agents to recognize the incoming, queued, abandoned calls. Helps the
team maintain SLA.
Johans S.
Telecommunications Specialist


MOVING BEYOND THE 24/7/365 SUPPORT

With 20 years of experience in the Contact Center industry, both as a software
and telecom provider, NobelBiz learned a thing or two about how to best serve
the interests of our clients by offering outstanding customer support.

Request a demo!


THE CLIENT ADVOCATE MODEL

Departing from the old way of client support, we adopted the client advocate
model. Every Contact Center we power has a dedicated representative constantly
checking in to see if everything is running at an optimal pace.
The concept behind the client advocate department is that we moved from the
passive way of offering support (waiting for the client to call and signal a
problem) to a more proactive stance (where the client advocate is constantly
trying to prevent any issue that might come forth).




FROM TECH SUPPORT TO BUSINESS MANAGEMENT AND BEYOND

The thought of having someone you can rely on is incredibly reassuring and makes
running a Contact Center so much easier and carefree. With NobelBiz, you can
rest assured that our client advocates have your best interest at heart, whether
you are dealing with technical difficulties or want to get advice on scaling
your business.


COMPLETE CLOUD CONTACT CENTER SOLUTION

A complete cloud contact center solution refers to the entirety of the tools,
software, and services combined to create the technological infrastructure
needed for a contact center to run its operations and fulfill its business
goals. A cloud contact center solution is lean, flexible, and scalable, allowing
contact center owners and managers to use their time and financial resources
smartly and securely.

To achieve the status of a complete contact center solution, we’ve combined our
two primary products with outstanding results, offering one of the most robust
solutions on the market. The NobelBiz solution can be deployed in virtually any
contact center environment with little to no need to buy and install third-party
apps or providers.

Request a demo!


NOBELBIZ OMNICHANNEL CONTACT CENTER SOFTWARE

NobelBiz OMNI+ is a complete cloud contact center software equipped with a
complex toolbox of features, functions, and integrations carefully designed to
manage the operations of every type of contact center. You are looking at a
customizable powerhouse of productivity and probably the only software you will
ever need to run any contact center activity.

OMNI+ is a communication powerhouse tool that centralizes some of the most
popular channels into one browser-based platform. We make it easy for you and
your agents to simultaneously manage multiple interactions on multiple
communication channels without changing apps or using multiple windows.

Learn more about Omnichannel Contcat Center Software
1

AGENT EXPERIENCE:

Agent applications and scripting offer a better overall experience because of
the easy-to-use interface.

2

MANAGEMENT OF OPERATIONS:

User profiles, groups, monitoring, and break codes are all controlled via a
web-based manager.

3

SECURE INFRASTRUCTURE:

To protect customer records, use secure passwords, IP addresses, and FTP access.

4

HIGH-QUALITY CALL RECORDING:

Configure inbound and outbound call recordings with the possibility to search
and retrieve them.

5

INBOUND PHONE CALLS:

Add menus, prompts, tags, and routing to IVR scripts; Scripts can be linked and
scheduled.

6

OUTBOUND CALLS:

Human Selection System, Answering Machine Detection, campaign management,
predictive, progressive, preview dialers, etc.


CUSTOMER STORIES

See how our customers managed to use our tools to take their contact center to
the next level.

LEADING EDGE CONNECTIONS

Case Study: Increasing Monthly Interactions, and Robust Analytics to Empower
Business

CALL 4YOU MARKETING

Case Study: Strong Competitive Edge in Technology and Increased Connection Rate


WHY DO AGENTS LOVE NOBELBIZ OMNI+?

The call center agent will be the first one to notice the difference between the
old way of doing things and an omnichannel workflow. This is because the agent
operates the call center software for hours on end, day in and day out.

SAVING TIME WITH A STREAMLINED WORKFLOW

Having to switch from one channel to another, from one window to another, and
from one app to another will chip away at the efficiency of your agents. A
genuine Omnichannel software will eliminate all those inefficiencies, save time
and create a much more pleasant working environment.



THE CORRECT INFORMATION AT THE RIGHT TIME

A proper omnichannel solution can pull real-time data and display it for the
agent’s benefit when interacting with a client, prospect, or lead. This means
seamless integration between the communication software and the CRM. Most of our
competitors like to advertise this, but very few are able to do it. NobelBiz
Omni+ does it.

REMOVE THE NEED FOR PEN AND PAPER

An Omnichannel software such as NobelBiz OMNI+ allows the agent to input and
update the client’s data (any data) in real-time, without even having to exit
the software’s dashboard. Also, the information is automatically sent into the
CRM to be accessed at any time in the future.


ACCURATE AND DETAILED CLIENT HISTORY

If information is power, empowering your agents means giving them access to
updated information. We cannot emphasize how important this aspect is and how
big of a difference it can make in terms of Customer Experience. A proper
Omnichannel solution should be able to offer an in-depth interaction history for
every client. NobelBiz OMNI+ history tab provides, for every client, the
following information:

• Number of interactions
• Type of interaction (Call, Voice Message, email, WhatsApp, Twitter, etc.)
• Agents that the client interacted with within each instance
• Resolution for each interaction
• Content of the discussion (recording if it was a call, or print screen with
the discussion if it was a text interaction)

Request a demo!

OMNICHANNEL 360 DASHBOARD

Because of its high degree of customizability, the NobelBiz OMNI+ dashboard can
centralize, organize and operate with virtually any channel, from regular voice
calls and emails to WhatsApp or Telegram messages. Agents will never again have
to switch from one tab to another...

UNPARALLELED AGENT INTERFACE

The NobelBiz OMNI+ interface is one of the most agent-friendly, seamlessly
combining the simplicity of operating calls and interactions with the crisp and
precise client data feed. This is a marvel of efficiency and ergonomics that
agents love and get attached to.

FAIR WORKLOAD MONITORING SYSTEM

The built-in activity tracking technology of NobelBiz OMNI+ will allow managers
and owners alike to implement a truly equitable and fair performance bonus
system, further incentivizing the agents to do their best for their interest and
the interest of the company.

FLEXIBLE REMOTE WORK SYSTEM:

With the advent of the new remote-work era we are facing right now, one of the
most critical aspects for the home employee is having flexible working hours.
The magic is that you don`t need to install anything. You give the agents a
link, a username, a password and a worktop and they are ready to rumble.


WIDE SELECTION OF COMMUNICATION CHANNELS

JOIN THE OMNICHANNEL REVOLUTION

NobelBiz OMNI+ is the only software you will ever need to run virtually any type
of contact center activity. Following all the omnichannel principles, this cloud
contact center platform is built to accommodate and easily manage almost any
communication channel.

 * Voice Calls
 * Facebook Messenger
 * Twitter
 * WhatsApp
 * Telegram
 * SMS
 * Email
 * Live chat
 * Voicemail

 * Voice Calls
 * Facebook Messenger
 * Twitter
 * WhatsApp
 * Telegram
 * SMS
 * Email
 * Live chat
 * Voicemail


NOBELBIZ OMNI+ HIGHLIGHTS

 * Dedicated AWS Instance
 * Redundancy and Failover
 * Scalable and Elastic
 * Regional Redundancy and Failover
 * Full Omnichannel Communication

 * Global Multi-Region Architecture
 * Completely 100% Web-Based
 * Integrated Telephony
 * Work from Anywhere
 * Easy Setup and Management

Request a demo!

WHAT WE OFFER


NOBELBIZ VOICE CARRIER NETWORK

The NobelBiz Voice Carrier Network is one of the best VoIP Interconnected
Providers in the industry, with multiple worldwide redundancies for
uninterrupted uptime, delivering the best possible voice quality at a fair
price.

Because we focus solely on the contact center niche, the features and support
processes were fine-tuned to maximize the call center traffic’s efficiency,
quality, and demands, both inbound and outbound.

Learn more about our Voice Carrier Network

SPECIALLY DESIGNED FOR CONTACT CENTERS

Unlike other carriers, our telecom network encourages call-center-specific
traffic and offers specialized support for contact-center-related technical
issues.

YOU GO LIVE IN NO TIME

The onboarding process at NobelBiz is much faster because all of our procedures
are optimized and fine-tuned for setting-up contact centers, regardless of
whether you bring your numbers or get them from us.

RELIABLE INFRASTRUCTURE

Nobelbiz provides redundant data centers in one Wilshire in Los Angeles, CA, and
60 Hudson, NY. These demarcation points are the most resilient locations on the
planet for working with the PSTN network.

WORLDWIDE COVERAGE

Our network features more than 650 interconnected carrier partners worldwide,
with multiple redundancies, guaranteeing fair international long-distance rates.

BEST QUALITY-PRICE RATIO FOR TELEPHONY

The NobelBiz Voice Carrier Network offers attractive cost-per-minute rates
paired with multiple productivity features that can be easily attached to your
plan at any moment.

SMART SET OF PRODUCTIVITY TOOLS

Get access to one of the most versatile selections of intelligent tools designed
to increase contact rates and productivity, help mitigate the impact of call
labeling and blocking and provide all-around compliance.


EVERY DAY, OUR NETWORK ACCOMMODATES

m+

OUTBOUND CALLS

k+

INBOUND CALLS

m+

CRYSTAL-CLEAR VOICE MINUTES


CARRIER-LEVEL ENHANCEMENTS

COMPLIANCE: SHIELD SAFETY NETS

Right Touch features time-of-day, time zone, and frequency filters.

Mobile Touch blocks any calls to mobile phones in your list so you can dial in a
TCPA compliant environment.

PERFORMANCE: NUMBER MANAGEMENT

Local Touch: Based on the person you call, we can broadcast a local number and
increase the caller’s probability of picking up.

Auto-Number Rotation: With the automatic rotation feature, you have multiple
local phone numbers that can be rotated based on attempt count.


WE HAVE YOU COVERED

Equip your contact center with a complete set of built-in compliance tools

 * PCI Compliance
   Process credit card payments with ease
 * TCPA Compliance
   Improve performance while remaining compliant

 * SOC 2 Compliance
   Data security and 24/7 availability
 * STIR/SHAKEN
   Signed outbound calls with the highest level of attestation

Request a demo!


RECOMMENDED READING

ENTERPRISE CONTACT CENTER SOLUTIONS: A GAME CHANGER

April 2, 2024

CUSTOMER EXPERIENCE AUTOMATION – BENEFITS AND BEST PRACTICES

March 26, 2024

WHAT IS A CALL CENTER DASHBOARD AND WHAT DOES IT DO?

March 19, 2024

WHAT IS UNIFIED CUSTOMER EXPERIENCE MANAGEMENT (CXM)?

March 12, 2024

WHAT IS CALL CENTER REPORTING & HOW DOES IT WORK?

March 5, 2024


A GRASSROOTS APPROACH TO SERVICING MULTIPLE INDUSTRIES

Cultivating strong relationships with some of the most prominent US associations
has always been one of our top priorities. We like to develop connections and
partnerships and keep a close eye on the new realities in the contact center
space and beyond. Being active members in various associations across multiple
verticals allows us to constantly adapt and improve our products and services to
the specific needs of each niche. We are proud professional members of:




WHO CAN BENEFIT FROM THE NOBELBIZ PRODUCTS AND SERVICES?

The NobelBiz CCaaS products and services are dedicated to every contact center
business or department. Designed to power any inbound, outbound, or blended
operations, our software and telecom products can be deployed for a broad
spectrum of big and small contact centers across multiple industries. We know
full well that every contact center is different, having specific needs that
suit the industry it is operating in.

Here is a non-exhaustive list of industries that can benefit from our products
and services:

BUSINESS PROCESS OUTSOURCING (BPO)

CUSTOMER SERVICE

COLLECTIONS

GOVERNMENT & EDUCATION

HEALTHCARE

SALES & TELEMARKETING

FUNDRAISING & CHARITY

RETAIL &
E-COMMERCE

TRAVEL & HOSPITALITY

INSURANCE




THE NOBELBIZ RESOURCE CENTER

Our dedication goes beyond our products and services, laying 20 years’ worth of
contact center industry experience at the foundation of the NobelBiz Resource
Center, comprised of blog articles, webinars, podcasts, and all the other
educational content we provide.

• The NobelBiz Webinar Series
• The First Contact Podcast
• The NobelBiz Contact Center Blog
• Biz Uncut – Contact Center Leadership Video Series
• Contact Center Themed eBooks
• The Guides Series
• The Whitepaper Series
• NobelBiz Workshops

Request a demo!



DISCOVER A NEW, HASSLE-FREE WAY OF SETTING UP YOUR CONTACT CENTER FOR PEAK
PERFORMANCE!

Request a free demo. We will help you create your contact center. Today!

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 * Why NobelBiz?

 * Customer Support
 * Customer Stories
 * Demo Videos
 * About us
 * Partners
 * Events
 * Contact Us

 * Products

 * NobelBiz Omni+ Contact Center Software
 * Cloud Contact Center Solution
 * Voice Carrier
 * Compliance and Security
 * Localtouch Intelligent Caller ID Management
 * Unified Agent Desktop
 * Inbound Voice Interactions
 * Outbound Voice Interactions

 * Verticals/ Solutions

 * Enterprise
 * Small & Mid-Market
 * Lead Gen
 * Business Process Outsourcing (BPO)
 * Collections
 * Sales & Telemarketing
 * Fundraising - Charity
 * Customer Services

 * Features

 * Automatic Call Distribution (ACD)
 * Interactive Voice Response (IVR)
 * Dynamic Routing (DBR)
 * Computer Telephony Integration (CTI)
 * Predictive Dialer
 * Preview Dialer
 * Progressive Dialer
 * Automatic Preview Dialer
 * Social Media for Contact Centers
 * Dragon Call initiator + Call Guard ecosystem

 * RESOURCES

 * Webinar Series
 * First Contact Podcast
 * Workshops
 * BizUncut - Video Series
 * Blog
 * Whitepapers
 * eBooks
 * Infographics
 * Guides
 * Steve Bederman's Collection


 * © 2023 NobelBiz
 * Terms & Conditions
 * Privacy Policy
 * Cookie Policy

 * © 2023 NobelBiz
 * Terms & Conditions
 * Privacy Policy
 * Cookie Policy

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NEW ON-DEMAND FIRESIDE CHAT!

2023 Contact Center Industry Recap & Future Projections

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