www.online.citibank.co.in Open in urlscan Pro
2600:141b:9000:48f::e8b  Public Scan

Submitted URL: http://apyeth.us/
Effective URL: https://www.online.citibank.co.in/
Submission: On May 27 via api from US — Scanned from US

Form analysis 1 forms found in the DOM

Name: feedbackformPOST #

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              <p>Please tell us why it didn't save you a call, email or branch visit?</p>
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              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588071883163" label="Disputing card transaction" value="Disputing card transaction"
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                  status</span></label>
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            <span class="chat-radio">
              <label><input type="radio" class="radiobttn btnlink" id="Q4_issuefaced" name="radioButton-radio-group-1588075204880" label="Disputing card transaction" value="Disputing card transaction"
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Text Content

Citi India consumer banking customers are now served by Axis Bank. Citi India
has transferred ownership of its consumer banking business to Axis Bank
(registration number L65110GJ1993PLC020769). Consumer banking customers can
continue to use all existing Citi products and/or services, branches, ATMs,
internet banking and Citi Mobile® App as usual. Axis Bank is the provider of
Citi branded consumer banking products in India temporarily and Citi India is
providing certain services in respect of those products. The trademarks "Citi",
"Citibank", "Citigroup", the Arc design and all similar trademarks and
derivations thereof are used temporarily under license by Axis Bank from
Citigroup Inc. and related group entities.



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Due to a scheduled maintenance activity between 4 AM to 8 AM IST on 16th Feb
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