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AI-INFUSED SOLUTIONS POWERING EXCEPTIONAL EXPERIENCES

What happens when you combine your contact center technology with Playvox’s
real-time AI-infused forecasting and experience insights? More precise staffing.
Higher quality interactions. KPIs that keep clients coming back.

Let’s Talk Demo



1M

Saved in costs annually


30%

Increase in agent productivity


20%

Improvement in CSAT


23%

Reduction in handle time


10X

Reduction in forecasting and scheduling complexity


TOP CUSTOMER SERVICE TEAMS USE PLAYVOX

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POWER UP YOUR SALESFORCE OR ZENDESK INVESTMENT

Our deep integration with Salesforce and Zendesk delivers real-time AI-infused
forecasting and experience insights within your agents’ familiar CRM console


ENGAGE WITH TECHNOLOGY AND A TEAM THAT PUTS PEOPLE FIRST

Our “people-first” mindset drives everything we do — from the user-focused
solutions we build, to the customer experience outcomes we help you achieve, to
our genuine culture of care


BE READY FOR WHATEVER COMES NEXT

Only Playvox has the technical vision and close partnerships with industry tech
leaders to help you master the complexities of digital customer service channels
now and in the future. We enable you to step into AI and prove out the
technology before embarking on massive change management or significant
investments. 


TRANSFORM CONTACT CENTER OPERATIONS WITH
PLAYVOX WORKFORCE ENGAGEMENT MANAGEMENT


FORECAST STAFFING PRECISELY WITHOUT SACRIFICING SERVICE

Playvox WFM helps you reduce staffing costs and improve service levels with
smarter, simpler forecasting, scheduling, and reporting — all with the real-time
insights that allows you to adjust as your business changes

Playvox WFM →


LEVERAGE AI AND AUTOMATION TO SIMPLIFY SCORING AND AUTOMATE COACHING FEEDBACK TO
CREATE STRONGER EXPERIENCES

Forget spreadsheets and manual procedures. Easily infuse AI into the scoring and
feedback process to surface problems quickly and take the right action faster.

Playvox Quality →




TRACK THE KPIS THAT MATTER MOST

Keep your customers coming back by ensuring you’re tracking metrics that help
you meet their needs – and your short-and long-term financial goals

Playvox Performance →


PLAYVOX IS THE LEADER IN QUALITY ASSURANCE SOFTWARE FOR CONTACT CENTERS


“We ultimately chose Playvox Workforce Management because it was by far the most
robust and customizable tool out of all of the options we reviewed. It was a
pretty easy decision for us.”
Kayla Roden
Manager of CX Operations at SeatGeek
“The joy of working with Playvox is that they get the Afterpay Way. Our business
is continually changing, and we need a partner that gets that and adapts with
us.”
Yvonne Gilmour
Head of Service Delivery at Afterpay
“We’re really satisfied with the jump we’ve seen in CSAT… Playvox has helped us
better understand where our Member Success team is successful and where we could
use a little more ‘love,’ or training.”
Nicole Rinker
Member Success Team Lead at Going
“We ultimately chose Playvox Workforce Management because it was by far the most
robust and customizable tool out of all of the options we reviewed. It was a
pretty easy decision for us.”
Kayla Roden
Manager of CX Operations at SeatGeek
“The joy of working with Playvox is that they get the Afterpay Way. Our business
is continually changing, and we need a partner that gets that and adapts with
us.”
Yvonne Gilmour
Head of Service Delivery at Afterpay
“We’re really satisfied with the jump we’ve seen in CSAT… Playvox has helped us
better understand where our Member Success team is successful and where we could
use a little more ‘love,’ or training.”
Nicole Rinker
Member Success Team Lead at Going
“We ultimately chose Playvox Workforce Management because it was by far the most
robust and customizable tool out of all of the options we reviewed. It was a
pretty easy decision for us.”
Kayla Roden
Manager of CX Operations at SeatGeek
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 * ProductsToggle child menuExpand
   
   * Workforce Engagement Management
     
     Workforce Management (WFM)
     
     Agent satisfaction just got a boost from simplified workforce management.
     
     Quality Management (QM)
     
     Set a new, exceptional standard with Playvox Quality Management.
     
     Additional Products
     
     Capacity Planner
     
     Performance
     
     Learning
     
     AutoQA
     
     Coaching
     
     Motivation
     
     Integrations
     
     Fast and easy connections to your platforms.
     
     Learn more
     
     Remote Workforce Solutions
     
     Creating a thriving remote workforce.
     
     Learn more
 * Customer Stories
 * Pricing
 * ResourcesToggle child menuExpand
   * Blog
   * eBooks
   * Datasheets
   * ROI Calculator
   * Webinars
   * Glossary
 * Partners
 * Log in
 * Let’s Talk
 * Get Demo

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