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eGain Solve 22 OCTOBER 11 - 12 | MGM GRAND, LAS VEGAS REGISTER NOW, IT’S FREE!
124DAYS
22HOURS
46MINUTES
54SECONDS
AGENDA
Subject to change
Demo Lounge: Open all day for demos and discussion of use cases with product
experts
7:30 am to 9:00 am
REGISTRATION + BREAKFAST
9:00 am to 10:00 am
ANALYST VIEW
CUSTOMER OBSESSION: THE WHAT, THE WHY, AND THE HOW
Rick Parrish, Vice President & Research Director, Forrester Research
10:00 am to 11:00 am
KEYNOTE
STATE OF AGENT EXPERIENCE: WHY BOTHER AND HOW TO FIX
Ashu Roy, CEO, eGain
11:00 am to 11:30 am
Coffee
11:30 am to 1:00 pm
CLIENT INNOVATION SHOWCASE
Details coming soon
1:00 pm to 2:30 pm
LUNCH
2:30 pm to 4:30 pm
PRODUCT CONVERSATIONS
* The Knowledge Imperative for Remote-First Agents
* Conversation Hub: Do it All, Be Smart, Play “Nice” (aka BYOX), Win!
* Analytics Hub: Integrate, Ingest, Insight, Ignite
* The eGain Marketplace: Innovate, Integrate, Monetize
* eGain Managed Services: Success Stories
4:30 pm to 6:00 pm
COCKTAIL RECEPTION
WHAT TO EXPECT
Insights
Hear business leaders and industry analysts talk on topics that really matter to
your customer service experience. They will share customer engagement trends for
the future and best practices to achieve your CX goals.
Demonstrations
See for yourself how digital-first and knowledge-powered apps designed to solve
real-world customer service challenges can transform customer, employee, and
business experiences.
Success Stories
Listen to business leaders who have made the digital transformation journey
during difficult times and come out tops on the other end. Take back real-world
lessons.
Conversations
Meet your peers who are on the same journey as you. Connect even as you party,
before and after the conference. And it’s all complimentary.
Gartner says it is knowledge or bust but how do you gain the edge with
knowledge? Attend Solve 22, the best place to learn how to do KM right to get
your customer experience (CX), agent experience (AX), and business experience
(BX) unstuck.
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VENUE
MGM Grand Las Vegas, one of the finest conference centers in the world, provides
the ideal environment for us to meet in person, learn, network, and enjoy some
fine food and drink.
ADDRESS
3799 S Las Vegas Blvd
Las Vegas, NV 89109
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