business.amwell.com Open in urlscan Pro
18.213.108.78  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Skip to main content
 * Solutions
    
 * Products
    
 * Company
    

 * For Patients
 * For Providers
 * Contact Us
 * 

Markets

 * Health Systems
 * Health Plans
 * Medicare Advantage
 * Employers & Brokers
 * Government
 * Nursing Facilities

 * Private Practice
 * Higher Education

Platform & Services

 * Platform Overview
 * Amwell Psychiatric Care
 * The Exchange
 * EHR Integrations



Modules & Programs

 * Health System Modules
 * Comprehensive Behavioral Health
 * Urgent Care
 * Scheduled Visits
 * Acute Behavioral Health
 * Telestroke
 * Pediatrics

 * Health Plan Programs
 * Urgent Care
 * Virtual Primary Care
 * Behavioral Health
 * Musculoskeletal Care
 * Dermatology Care
 * Second Opinion

Carepoints

 * Equipment Overview
 * Telemedicine Carts
 * Hospital TV Kits
 * Touchpoint Tablet
 * 
 * 
 * Peripherals

 * TytoCare
 * SDK

Resources

 * Resource Center
 * Blog
 * Apple Heart Study



About

 * About Us
 * Leadership
 * Board of Directors
 * Who We Work With
 * Client Testimonials
 * Newsroom
 * Our Culture

 * Careers
 * Contact Us

 * Solutions
   * Solutions
   * Markets
   * Health Systems
   * Health Plans
   * Medicare Advantage
   * Employers & Brokers
   * Government
   * Nursing Facilities
   * Private Practice
   * Higher Education
   * Platform & Services
   * Platform Overview
   * Amwell Psychiatric Care
   * The Exchange
   * EHR Integrations
 * Products
   * Products
   * Modules & Programs
   * Health System Modules
   * Comprehensive Behavioral Health
   * Urgent Care
   * Scheduled Visits
   * Acute Behavioral Health
   * Telestroke
   * Pediatrics
   * Health Plan Programs
   * Urgent Care
   * Virtual Primary Care
   * Behavioral Health
   * Musculoskeletal Care
   * Dermatology Care
   * Second Opinion
   * Carepoints
   * Equipment Overview
   * Telemedicine Carts
   * Hospital TV Kits
   * Touchpoint Tablet
   * 
   * 
   * Peripherals
   * TytoCare
   * SDK
 * Company
   * Company
   * Resources
   * Resource Center
   * Blog
   * Apple Heart Study
   * About
   * About Us
   * Leadership
   * Board of Directors
   * Who We Work With
   * Client Testimonials
   * Newsroom
   * Our Culture
   * Careers
   * Contact Us
 * For Patients
 * For Providers
 * Contact Us


PRIVACY POLICY

Effective Date: November 15, 2021

American Well Corporation (“American Well,” “we,” “us,” or “our”) recognizes the
importance of protecting the privacy of your personal information, and we have
prepared this Privacy Policy to provide you with important information about the
privacy practices applicable to the American Well Platform and any website or
service that links to or refers to this Privacy Policy (collectively, the
“Services”). In addition, individually identifiable information that you provide
to us for purposes of obtaining medical care from Online Care Network II P.C.
(“OCN”) (such information is also referred to as “Protected Health Information”
or “PHI”) will also be subject to OCN’s Health Insurance Portability and
Accountability Act Notice of Privacy Practices (the “HIPAA Notice”), which is
available here. The HIPAA Notice describes how OCN and we can use and share your
PHI and also describes your rights with respect to your PHI. To the extent that
there is a conflict between this Privacy Policy and the HIPAA Notice with
respect to PHI, the HIPAA Notice will prevail.

I. COLLECTION OF INFORMATION

We may collect the following kinds of information when you use the Services:

Information you provide directly to us. For certain activities, such as when you
register, use our telemedicine services, subscribe to our alerts, or contact us
directly, we may collect some or all of the following types of information:

 * Contact information, such as your full name, email address, mobile phone
   number, and address;
 * Username and password;
 * Payment information, such as your credit card number, expiration date, and
   credit card security code;
 * For health care providers, information about your employment, such as your
   job title, practice area, primary specialty, and medical license status,
   gender, date of birth, languages spoken, educational background, address,
   photograph, social security number, Tax ID, NPI number, professional license
   information and bank account information;
 * Personal health information; and
 * Any other information you provide to us.

We may combine such information with information we already have about you.

Information we collect automatically. We may collect certain information
automatically when you use our Services, such as your Internet protocol (IP)
address, device and advertising identifiers, browser type, operating system,
Internet service provider, pages that you visit before and after using the
Services, the date and time of your visit, information about the links you click
and pages you view within the Services, and other standard server log
information. We may also collect certain location information when you use our
Services, such as your computer’s IP address, your mobile device’s GPS signal,
or information about nearby WiFi access points and cell towers.

We may use cookies, pixel tags, Local Shared Objects, and similar technologies
to automatically collect this information. Cookies are small bits of information
that are stored by your computer’s web browser. Pixel tags are very small images
or small pieces of data embedded in images, also known as “web beacons” or
“clear GIFs,” that can recognize cookies, the time and date a page is viewed, a
description of the page where the pixel tag is placed, and similar information
from your computer or device. Local Shared Objects (sometimes referred to as
“Flash Cookies”) are similar to standard cookies except that they can be larger
and are downloaded to a computer or mobile device by the Adobe Flash media
player. By using the Services, you consent to our use of cookies and similar
technologies.

We may also collect technical data to address and fix technical problems and
improve our Services, including the memory state of your device when a system or
app crash occurs while using our Services. Your device or browser settings may
permit you to control the collection of this technical data. This data may
include parts of a document you were using when a problem occurred, or the
contents of your communications. By using the Services, you are consenting to
the collection of this technical data.

Information we obtain from your health care providers and other sources. In
connection with your treatment, we may collect medical records from your past,
current, and future health care providers. This may include information about
your diagnosis, previous treatments, general health, laboratory and pathology
test results and reports, social histories, any family history of illness, and
records about phone calls and emails related to your illness.

II. USE OF INFORMATION

We generally use the information we collect online to:

 * Provide and improve the Services;
 * Contact you;
 * Fulfill your requests for products, services, and information;
 * Send you information about additional clinical services or general wellness
   from us or on behalf of our affiliates and trusted third-party partners;
 * Analyze the use of the Services and user data to understand and improve the
   Services;
 * Customize the content you see when you use the Services;
 * Conduct research using your information, which may be subject to your
   separate written authorization;
 * Prevent potentially prohibited or illegal activities and otherwise in
   accordance with our Terms of Use (which can be found at
   https://amwell.com/landing.htm); and
 * For any other purposes disclosed to you at the time we collect your
   information or pursuant to your consent.

III. SHARING OF INFORMATION

We are committed to maintaining your trust, and we want you to understand when
and with whom we may share the information we collect.

 * Healthcare providers, insurance companies, and other healthcare-related
   entities. We may share your information with other health care providers,
   laboratories, government agencies, insurance companies, organ procurement
   organizations, medical examiners or funeral directors, and other entities
   relevant to providing you with treatment options and support.
 * Authorized third-party vendors and service providers. We may share your
   information with third-party vendors and service-providers that help us with
   specialized services, including billing, payment processing, customer
   service, email deployment, business analytics, marketing (including but not
   limited to advertising, attribution, mobile marketing, optimization and
   retargeting), performance monitoring, hosting, and data processing. These
   third-party vendors and service providers may not use your information for
   purposes other than those related to the services they are providing to us.
 * Research partners. We may share your information with our research partners
   to conduct health-related research; such sharing may be subject to your
   separate written authorization.
 * Corporate affiliates. We may share your information with our corporate
   affiliates that are subject to this policy.
 * Business transfers. We may share your information in connection with a
   substantial corporate transaction, such as the sale of a website, a merger,
   consolidation, asset sale, or in the unlikely event of bankruptcy.
 * Legal purposes. We may disclose information to respond to subpoenas, court
   orders, legal process, law enforcement requests, legal claims or government
   inquiries, and to protect and defend the rights, interests, health, safety,
   and security of American Well, our affiliates, users, or the public. If we
   are legally compelled to disclose information about you to a third party, we
   will attempt to notify you by sending an email to the email address in our
   records unless doing so would violate the law or unless you have not provided
   your email address to us.
 *  With your consent or at your direction. We may share information for any
   other purposes disclosed to you at the time we collect the information or
   pursuant to your consent or direction.

Outside of the use cases specified above, we will not provide your information
to third parties. However, if you access third-party services, such as Facebook,
Google, or Twitter, through the Services to login to the Services or to share
information about your experience on the Services with others, these third-party
services may be able to collect information about you, including information
about your activity on the Site, and they may notify your connections on the
third-party services about your use of the Site, in accordance with their own
privacy policies.

If you choose to engage in public activities on the Site or third party sites
that we link to, you should be aware that any information you share there can be
read, collected, or used by other users of these areas. You should use caution
in disclosing personal information while participating in these sites. We are
not responsible for the information you choose to submit in these public areas.

IV. SECURITY

We use reasonable measures to help protect information from loss, theft, misuse
and unauthorized access, disclosure, alteration and destruction. You should
understand that no data storage system or transmission of data over the Internet
or any other public network can be guaranteed to be 100 percent secure. Please
note that information collected by third parties may not have the same security
protections as information you submit to us, and we are not responsible for
protecting the security of such information.

V. YOUR CHOICES

You may opt out of receiving general health and wellness or treatment options
that may be relevant to you by emailing us at privacy@amwell.com. You may also
request that we delete your personal information by sending us an email at
privacy@amwell.com. We may not be able to accommodate your request if we believe
it would violate any law or legal requirement or cause the information to be
incorrect. For more information about your choices see the HIPAA Notice
referenced above.
You may be able to refuse or disable cookies by adjusting your web browser
settings. Because each web browser is different, please consult the instructions
provided by your web browser (typically in the “help” section). Please note that
you may need to take additional steps to refuse or disable Local Shared Objects
and similar technologies. For example, Local Shared Objects can be controlled
through the instructions on Adobe’s Setting Manager page. If you choose to
refuse, disable, or delete these technologies, some of the functionality of the
Services may no longer be available to you.

VI. THIRD-PARTY ADVERTISING, LINKS, AND CONTENT

Amwell uses third party vendors and service-providers that help us provide you
the Services. These third party vendors and service providers only collect
information about your use of our Platform in order to support us in providing
you the Services. Some of our websites may contain links to content maintained
by third parties that we do not control. We allow third parties, including
business partners, advertising networks, and other advertising service
providers, to collect information about your online activities through cookies,
pixels, local storage, and other technologies to provide you interest based
advertising. These third parties may use this information to display
advertisements on our websites and elsewhere online tailored to your interests,
preferences, and characteristics. Some of these third parties may participate in
an industry organization that gives users the opportunity to opt out of
receiving ads that are tailored based on your online activities. Due to
differences between using apps and websites on mobile devices, you may need to
take additional steps to disable targeted ad technologies in mobile apps.

Many mobile devices allow you to opt out of targeted advertising for mobile apps
using the settings within the mobile app or your mobile device. For more
information, please check your mobile settings. You also may uninstall our apps
using the standard uninstall process available on your mobile device or app
marketplace. We are not responsible for the privacy practices of these third
parties, and the information practices of these third parties are not covered by
this Privacy Policy.

To opt out of interest-based advertising across browsers and devices from
companies that participate in the Digital Advertising Alliance or Network
Advertising Initiative opt-out programs, please visit their respective websites.
You may also be able to opt-out of interest-based advertising through the
settings within the mobile app or your mobile device, but your opt-out choice
may apply only to the browser or device you are using when you opt-out, so you
should opt out on each of your browsers and devices if you want to disable all
cross-device linking for interest-based advertising. If you opt out, you will
still receive ads but they may not be as relevant to you and your interests, and
your experience on our Services may be degraded.

Do-Not-Track Signals and Similar Mechanisms. Some web browsers transmit
“do-not-track” signals to websites. Because of differences in how web browsers
incorporate and activate this feature, it is not always clear whether users
intend for these signals to be transmitted, or whether they even are aware of
them. We currently do not take action in response to these signals.

VII. CALIFORNIA RESIDENTS

Under the California Consumer Privacy Act of 2018 (CCPA), California residents
have additional privacy rights which are addressed in this Section VII. These
rights apply solely to California residents and are in addition to the rights
stated in this Privacy Policy. The CCPA does not apply to information regulated
either by the California Confidentiality of Medical Information Act (CMIA), the
Health Insurance Portability and Accountability Act of 1996 (HIPAA), or the
Health Information Technology for Economic and Clinical Health Act (HITECH), nor
does it apply to covered entities, including providers of health care, and their
business associates, who maintain patient information in accordance with those
laws.

We do not sell your personal information, have not sold your personal
information within the prior 12 months, and only use and disclose your personal
information as stated in this Privacy Policy. You have the right to request we
provide you with details about the information we collect and disclose about you
within the prior 12 months, including: (i) the categories of personal
information we collect about you, (ii) the categories of the sources of personal
information we collect about you, (iii) our business or commercial purpose for
collecting that information, (iv) the categories of personal information that
were disclosed for a business purpose, (v) the categories of third parties to
whom we disclosed that personal information, and (vi) the specific pieces of
personal information we collect about you. You may also request that we delete
your information. These rights are subject to certain exceptions and limitations
permitted by CCPA. To submit an access or deletion request, you may email us at
privacy@amwell.com stating your request with sufficient detail and providing
information that allows us to reasonably verify you as the person whose data is
the subject of such request. We will not respond to more than two requests from
you in a 12-month period.
We will not discriminate against you if you exercise your rights under CPPA. By
exercising your rights you will not be (i) subject to denial of goods or
services, (ii) charged a different price or rate, or (iii) provided different
quality of service.

VIII. INTERNATIONAL USERS

We maintain information in the United States of America and in accordance with
the laws of the United States, which may not provide the same level of
protection as the laws in your jurisdiction. By using the website and providing
us with information, you understand and agree that your information may be
transferred to and stored on servers located outside your resident jurisdiction
and, to the extent you are a resident of a country other than the United States,
that you consent to the transfer of such data to the United States for
processing by us in accordance with this Privacy Policy.

IX. CHILDREN

We do not knowingly allow individuals under the age of 18 to create accounts
that allow access to our Services.

X. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time. When we update the Privacy
Policy, we will revise the “Effective Date” date above and post the new Privacy
Policy. We recommend that you review the Privacy Policy each time you visit the
Services to stay informed of our privacy practices.

XI. QUESTIONS?

If you have any questions about this Privacy Policy or our practices, please
email us at privacy@amwell.com.


 * For Business
 * Telehealth Platform
 * Telemedicine Equipment
 * Resource Center
 * Contact Sales

 * For Patients
 * Our Services
 * What We Treat
 * Prescriptions
 * Insurance
 * FAQs
 * Patient Support

 * For Providers
 * Amwell Medical Group
 * Amwell Private Practice
 * Practicing Online
 * Provider FAQs

 * About Us
 * Careers
 * Newsroom
 * Leadership
 * Board of Directors
 * Investors

Privacy | Terms of Use | Sitemap
©2023 American Well - 75 State Street, 26th Floor, Boston, MA 02109.
Amwell is a registered trademark of American Well Corporation.




×