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Home » Solutions » Bullying


SOLUTION: WORKPLACE BULLYING


DO YOUR EMPLOYEES KNOW HOW TO DEAL WITH WORKPLACE BULLYING?

Toxic work environments are not good for promoting productivity. If bad behavior
is not addressed it becomes ‘acceptable’ or at least tolerated, encouraging
others to behave in the same way.

Being able to quickly and easily report workplace bullying is critical to create
a Speak Up culture and build trust between employees and their employers.





VAULT PLATFORM: YOUR SOLUTION FOR WORKPLACE BULLYING

As you develop a culture that does not tolerate bullying, take steps to
publicize diversity and harassment policies and training for all staff on the
issue. Vault Platform hosts links to policy and training materials directly
within the App.

It can be challenging for employees to speak up and report discrimination they
experience or witness. Vault Platform is designed to provide a safe space for
employees to report issues either anonymously, in-name, or through the power of
strength in numbers (GoTogether) if they don’t want to go it alone.

Third-party harassment is also an issue and employees may experience or witness
harassment or discrimination by a customer or visitor. Although the employer
might not be liable for race discrimination it is their duty to protect the
employee. Vault Platform is designed to allow employees to report incidents
related to external parties, not just those within the organization. Vault
Platform is designed to enable bystander accountability as well as give case
managers and stakeholders real-time visibility of incident reports and progress.

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BULLYING REMAINS THE BIGGEST FORM OF WORKPLACE MISCONDUCT

In February 2020 Vault Platform polled 1,000 employees in the US and UK and 100%
said they had experienced or witnessed some kind of misconduct – including
bullying, sexual harassment, or discrimination, during their career.

When asked What type of workplace misconduct did you witness or experience?
Bullying was the highest response at 70%.

With changes in the way we work due to social distancing and reduced in-person
interaction, we’re seeing the bad aspects of interpersonal communication move
online in sync. 

Many workers were already heavily reliant on messaging apps such as Slack and
Whatsapp and more still engage with each other on social media both
professionally and personally. This blurs the boundary between working hours and
personal time and sometimes this interaction takes a negative turn.

According to our own research, employees choose not to report misconduct because
51% are worried it would affect their job and 43% feel it would not be taken
seriously.

One of the reasons bullying remains a challenge is because it’s not technically
illegal. However, it is often closely associated with harassment and
discrimination and if a workplace bully is targeting an employee based on a
protected class, the bullying may qualify as illegal harassment. 


HOW VAULT PLATFORM HELPS YOUR COMPANY ADDRESS WORKPLACE BULLYING

Gives employees a safe and confidential place to speak up about their concerns

Route reports to the most relevant stakeholder so as to avoid conflicts of
interest

Ensure two-way communication between the employee and Case Manager even if the
employee chooses to remain anonymous




REVEAL AND RESOLVE
MISCONDUCT IN YOUR WORKPLACE




MOBILE APP



Learn More


OPEN REPORTING



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RESOLUTION HUB



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DATA & ANALYTICS



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SECURITY


A TRUST PLATFORM WITH
SECURITY AT THE CORE

Vault Platform’s core application is to facilitate trust between companies and
their people and to help to create working environments that are inclusive,
diverse, productive and safe. This is why we consider security and data privacy
to be critical components of our platform and why both are at the foundation of
everything we do.



Vault Platform is ISO 27001 certified and GDPR compliant

Data encryption in transit and at rest: TLS and AES-256 technology protects your
information

Servers located in the EU and UK, in AWS data centres that are ISO 27001, SOC 1
and SOC 2 certified

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Hotline Third Party Bot/AI Other Tech Solutions Employee accessibility High
accessible mobile app. Open Reporting enables solution for entire ecosystem. Low
accessibility - hotlines only account for 6% of reports. Need to find the
hotline number to start Third party increases friction into the process.
Employer seem less accountable. Lacks sophistication required to deal with a
very human-centric process Human will have to step in at some point Focus on
‘employee empowerment’ not employer enablement. Often connect employees with
legal resources. Two way communication Yes, in the users language directly from
the App and Resolution Hub. Yes, even if anonymous. Call centres that take a
message. Follow up can only happen if employee identifies themselves. Third
party increases friction. Hand over has to take place. Handover to a human is
required to progress the case. Many solutions prepare an employee for legal
action and/or involve a third party. Multi language support In-App support for
all required languages. No Management needed. Need an operator with call centres
offering each required language. Or partner with multiple suppliers Need a
provider offering each required language. Or partner with multiple suppliers
Multi-language is possible but has to had over to a human at some point.
Multi-language may be possible. Anonymous reporting Anonymous reporting with
two-way communication. Also GoTogether (strength in numbers) reporting. Yes, but
follow up is difficult without identifying the reporter. Yes, but follow up is
difficult without identifying the reporter. Yes, but follow up is difficult
without identifying the reporter. Yes, but follow up is difficult without
identifying the reporter. Data, confidentiality & security Independent instance.
Data encrypted in-transit and at rest. ISO27001 certified. Restricted access to
case data. Yes, but follow up is difficult without identifying the reporter.
Information is collected by a third party increasing the risk profile.
Information is collected by a third party increasing the risk profile.
Information may be collected by a third party. Or data may need to flow through
other systems, increasing the risk profile. Scalability & enterprise capability
Vault Platform was built for enterprises. Ideal for organizations of 100
employees to tens of thousands. Widely adopted by enterprises but not fit for
purpose. Only used in 6% of incident reports. Need a provider offering each
required language, or partner with multiple suppliers. Multiple clients served
by same resources. Information is collected by a third party increasing the risk
profile. Information may be collected by a third party. Or data may need to flow
through other systems, increasing the risk profile. Case management Resolution
Hub is a case management system. Case data is centralized in one location with a
full audit log. Board-ready insight into progress and problem areas. Either
induce their own case management system. Or need plugging in to a third party.
Various options with different capabilities. Various options with different
capabilities. May need to connect to a third party or in-house case management
system. Many connect employees with legal support directly. Not focused on
solving the problem internally. Report routing Automated routing based on
multiple attributes (location, language, category of misconduct, etc.)
Collaboration between different teams. Various options with different
capabilities. Third party involvement increased friction. Various options with
different capabilities. Various options with different capabilities.

Close

Features Vault Hotline Bot/ AI Third Party Other Tech Solution Employee
accessibility Mobile app & web reporting Phone; handled by a call center
Resolution requires human intervention and handover Third party adds friction.
Employer less accountable Focus on connecting employees with lawyers, increasing
risk of lawsuits Two-way communication Yes, even if anonymous No No Possible;
handover needed Possible Multi-language support Yes May need multiple providers
Possible May need multiple providers May need multiple providers Anonymous
reporting Yes, with two-way chat Yes, but no followup Yes, but no followup Yes,
but no followup Yes Data confidentiality & security Unique instance for every
client; ISO27001 compliant Third party handles data Third party handles data
Third party handles data Many connect employees with lawyers. Third party
handles data Scalability & enterprise capability Designed for enterprise Legacy
solution. Shared resource Human required for resolution Shared resource with
other clients Shared resource Case management Resolution Hub; Data & Analytics
In some cases In some cases In some cases In some cases Report routing Automated
routing; multi-team collaboration Manual/third party process Manual process
Manual/third party process Manual/third party process

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