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Text Content

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Shop the Sale and Save Now.Details
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United States
 * Track Order
 * 
 * 
 * 

 * Artificial Christmas Trees
   * Featured
     * All Trees
     * Best Sellers
     * New Arrivals
     * Trees on Sale
     * Branch Sample Kit
     * Storage
     * Frosted Trees
     * Balsam Hill on TV
   * Height
     * Under 6 Feet
     * 6 - 6.5 Feet
     * 7 - 7.5 Feet
     * 8 - 9 Feet
     * 10 - 14 Feet
     * 15 - 30 Feet
   * Designed for Ease
     * Flip Trees
     * Color-changing Lights
     * App-Controlled Lights
     * Minimal Prep
     * Pre-lit
   * Realism
     * Most Realistic
     * Realistic
     * Traditional
   * Inspiration
     * About our Trees
     * Choosing a Tree
     * Top 10 Trees
     * Online Catalog
   * Get Branch Samples
     
     Shop Branch Sample Kit
 * Christmas Wreaths & Greenery
   * Featured
     * Best Sellers
     * New Arrivals
     * Wreaths & Greenery on Sale
     * Fresh & Preserved Greenery
     * Entertaining for Christmas
     * Outdoor Safe
     * Our Catalog Favorites
   * Explore
     * Wreaths
     * Garlands
     * Storage & Accessories
     * Swags & Hanging Baskets
     * Potted Trees
     * Topiaries & Potted Arrangements
   * Inspiration
     * Greenery Guide
     * How to Decorate Greenery
     * Online Catalog
 * Christmas Décor
   * Featured
     * Best Sellers
     * New Arrivals
     * Christmas Décor on Sale
     * Storage & Accessories
     * Our Catalog Favorites
   * For the Tree
     * Ornaments
     * Skirts & Collars
     * Toppers
     * Picks
     * Ribbons
     * Garlands
     * Lights
   * Indoor
     * Decorative Accents
     * Platters & Drinkware
     * Tabletop Trees
     * Stockings & Holders
     * Pillows & Throws
     * Accent Trees
     * Candles & Scents
     * Lighting & Lanterns
   * Outdoor
     * Yard Decorations
     * Lights
   * Gift Guides
     * Gifts Under $100
     * Gifts Under $150
     * Gifts Under $200
   * Inspiration
     * Tree Décor Guide
     * Décor Ideas
     * Christmas Décor Trends
     * Online Catalog
   * Our Best-Selling Ornament Storage
     
     Shop Now
 * Fall Décor
   * Featured
     * Best Sellers
     * New Arrivals
     * Halloween
     * New Fall Dried Wreaths
     * Fall Finds Under $199
     * Entertaining for Thanksgiving
     * Pumpkin Patch
     * Outdoor Safe
     * Our Catalog Favorites
   * Wreaths & Greenery
     * Fall Wreath Shop
     * Garlands
     * Swags & Hanging Baskets
     * Topiaries & Potted Arrangements
     * Storage & Accessories
   * Décor
     * Decorative Accents
     * Lighting & Lanterns
     * Candles & Scents
   * Inspiration
     * Outdoor Decorating Tips
     * Thanksgiving Decorating
     * Halloween Decorating
     * Online Catalog
   * Spooky Season Splendor
     
     Shop Halloween Décor
 * Gourmet Food & Gifts
   * Featured
     * Holiday Gourmet Gifts
     * Gifts for Christmas
     * Gifts for the Host
   * Gifts by Price
     * Gifts Under $100
     * Gifts Under $150
     * Gifts Under $200
   * Inspiration
     * Food Gifting Guide
     * Christmas Gifting Tips
   * Delectable Treats to Delight All
     
     Get Gourmet Gifts
 * Spring Décor
   * Featured
     * Best Sellers
     * Our Catalog Favorites
     * Outdoor Oasis
     * Trending Flowers
     * New Arrivals
   * Wreaths & Greenery
     * Wreaths
     * Garlands
     * Swags & Hanging Baskets
     * Flower Arrangements
     * Topiaries & Potted Flowers
     * Storage & Accessories
   * Décor
     * Decorative Accents
     * Lighting & Lanterns
     * Candles & Scents
   * Gift Guides
     * Gifts Under $100
     * Gifts Under $150
     * Gifts Under $200
   * Inspiration
     * About Our Flowers
     * Outdoor Décor Tips
     * Choosing Your Artificial Flowers
     * Online Catalog
 * Sale
   * Featured
     * Top Deals
     * Final Clearance
   * Explore
     * Artificial Christmas Trees
     * Fall Décor
     * Wreaths & Greenery
     * Christmas Decorations
     * Storage
     * Spring Décor



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CONTACT US

Balsam Hill™ is dedicated to providing outstanding customer service.



CUSTOMER SERVICE


HOW DO I CONTACT BALSAM HILL?

Call us toll-free at 888-55-BALSAM (888-552-2572). Our customer support
specialists are available 7 days a week between 5am-9pm PT

Live chat is available Monday through Sunday, 5am-9pm PT. From a desktop or
tablet, select the chat icon .

Balsam Hill™ is dedicated to providing exceptional customer service. If there is
anything we can assist you with, please do not hesitate to reach out to us via
the following means.

Send us a message using the provided web form. Please fill this information out
as completely as possible so that we can direct your message to the appropriate
department.


HOW CAN WE HELP YOU?

Please fill out the details below so we can better assist you.

*Required field

First Name*
Last Name*
Email Address*
Phone


*Reason for contacting us:
(Select one)

Returns & Exchanges
Warranty / Product Support
Order Inquiries & Status
General Information / Other
Send


ORDERS BY PHONE

If you would like to place an order by phone or need personal assistance in
deciding which Balsam Hill tree, wreath, or garland is right for you, please
call us at 888-55-BALSAM (888-552-2572). We look forward to speaking with you.


BUSINESS SALES

If you are interested in making a purchase for your business, visit our business
sales page. Our business sales representatives can provide site-specific product
recommendations for your location. Discounts may be available for quantity
purchases.


CATALOG DELIVERY

To receive our catalogs, share your mailing address. Request a catalog

If you wish to stop receiving our catalogs, please unsubscribe here.


BALSAM HILL RETAIL LOCATIONS

We have an outlet store in Burlingame, California, and seasonal popup stores in
select Nordstrom department stores around the United States. Balsam Hill +
Nordstrom retail locations


RETURNS


If your product is eligible for return, please contact customer service and we
will email you prepaid return shipping labels and a Return Merchandise
Authorization (RMA) number. All returns must be sent to our designated Balsam
Hill Return Center or our independent returns center in Canada. Returns sent to
any other addresses may be refused or will incur an additional handling charge
of $75 per box.

Balsam Hill Return Center
221 S Franklin Rd., Suite 500
Indianapolis, IN 46219

Astral Logistics Inc.
5605 Timberlea Blvd.
Mississauga, ON, Canada
L4W 2S4

Depending on bank processing times, you should see the return credit in your
account within 3 business days of the credit being issued, but that could be up
to 30 days after we receive your return.


CAREERS AT BALSAM BRANDS

For information on opportunities to join the Balsam Brands team, please see
our Jobs Page, our LinkedIn Page, or email us.

We use cookies and tracking technologies to make our website easy and meaningful
for you, to provide our services, analyze usage, and to deliver personalized
advertising. To do this, we share information about your use of our site with
our third-party service providers. See our Privacy Policy for more information.




CUSTOMER SUPPORT


CUSTOMER SUPPORT

 * FAQ
 * Contact Us
 * Check Order Status
 * Shipping & Orders
 * Returns & Exchange
 * Warranty
 * Email Preferences
 * Request a Catalog
 * Catalog Unsubscribe
 * Do Not Sell My Personal Info
 * Business Sales
 * Submit a Review
 * Accessibility Statement
 * Promotion Details
 * Avoiding Fraud


RESOURCES & IDEAS


RESOURCES & IDEAS

 * Resource Center
 * Tree Buyer's Guide
 * Branch Sample Kit
 * Tree Setup & Storage
 * Tree Decorating Ideas
 * Designs Seen on TV
 * Blog
 * Videos


COMPANY INFORMATION


COMPANY INFORMATION

 * About Us
 * The Balsam Hill Difference
 * Store Locations
 * In the Media
 * Charitable Giving
 * Careers
 * Terms & Privacy


GET INSPIRED

Discover the latest holiday products and decorating styles.

Sign Up


STAY CONNECTED




FOR EXPERT ADVICE

Call 1.888.55.BALSAM or Contact Us


SHOP WITH CONFIDENCE


* Shipping outside the contiguous US will incur additional shipping fees.
COPYRIGHT © 2023 BALSAM HILL ® ALL RIGHTS RESERVED.