survey.medallia.com
Open in
urlscan Pro
199.102.178.92
Public Scan
URL:
https://survey.medallia.com/?emss5m9p4n6282rsbszmht&_score=8
Submission: On July 06 via api from US — Scanned from DE
Submission: On July 06 via api from US — Scanned from DE
Form analysis
1 forms found in the DOMName: surveyform — POST /?emss5m9p4n6282rsbszmht
<form name="surveyform" action="/?emss5m9p4n6282rsbszmht" method="post"><!-- react-empty: 4 -->
<div><!-- react-empty: 6 --><input type="hidden" name="is_embedded" id="is_embedded" value="false">
<header><a class="layout_skipNav" href="#content">Skip to Content</a>
<div class="layout_layoutContainer">
<div class="layout_mainHeader layout_clearfix">
<div class="layout_mainHeaderLeft">
<h1 class="layout_invisibleTitle" tabindex="0" aria-label="Survey"></h1><img class="layout_logo" src="https://global.cdn.survey.medallia.com/f495108aa965500a697df7cd4025ff7308202aed" alt="Page_logo">
</div>
<div class="layout_mainHeaderRight"><span id="languageSelector" class=""><!-- react-empty: 17 --><input type="hidden" name="lang" id="activeLang" value="en"></span></div>
</div>
</div>
</header>
<div class="layout_layoutContainer"><input type="hidden" name="stay_main-pager" value="0"><input type="hidden" name="nodeId" value="survey1"><input type="hidden" name="ballotVer" value="49"><input type="hidden" name="currentPage" value="0"><input
type="hidden" name="defPgrAction" value="next"><!-- react-empty: 25 --></div>
<div role="main" id="content" class="layout_layoutContainer layout_layoutContainer_fadeInUp">
<div class="layout_text textNode"><span>For the following questions, please think about your recent Customer Care call center experience on July 5, 2022.</span></div>
<fieldset class="questionBlock ratingGridQuestion ratingGridQuestion_hasOneRow">
<legend class="question_questionTitle" id="1"><span class="validation_validationBlock validationMessage validation_requiredBlock"><i aria-hidden="true" class="medallicons_medallicons validation_validationIcon"></i><span
class="validation_caption">Required</span></span><span class="questionCaption">How likely are you to recommend CVS Caremark to a friend or family member?</span></legend>
<div class="layout_answers">
<div class="table_table rowOption_rowOptionContainer ratingGridRow">
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors anchors_isFirstRow table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="matrix-column_undefined">Not At All Likely</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="matrix-column_undefined">Extremely Likely</span></div>
</div>
</div>
</div>
</div>
<div class="row_row">
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcare_ltr11_0" aria-required="true"
aria-describedby="1 1_onf_q_cvs_pbm_custcare_ltr11___PF23uQ" aria-label="0 Not At All Likely" class="cellOption_input" data-mds-value="0" data-representative-value="0" name="onf_q_cvs_pbm_custcare_ltr11" value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcare_ltr11_1" aria-required="true"
aria-describedby="1 1_onf_q_cvs_pbm_custcare_ltr11___PF23uQ" aria-label="1 Not At All Likely" class="cellOption_input" data-mds-value="1" data-representative-value="1" name="onf_q_cvs_pbm_custcare_ltr11" value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcare_ltr11_2" aria-required="true"
aria-describedby="1 1_onf_q_cvs_pbm_custcare_ltr11___PF23uQ" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_cvs_pbm_custcare_ltr11" value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcare_ltr11_3" aria-required="true"
aria-describedby="1 1_onf_q_cvs_pbm_custcare_ltr11___PF23uQ" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3" name="onf_q_cvs_pbm_custcare_ltr11" value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcare_ltr11_4" aria-required="true"
aria-describedby="1 1_onf_q_cvs_pbm_custcare_ltr11___PF23uQ" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_cvs_pbm_custcare_ltr11" value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcare_ltr11_5" aria-required="true"
aria-describedby="1 1_onf_q_cvs_pbm_custcare_ltr11___PF23uQ" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5" name="onf_q_cvs_pbm_custcare_ltr11" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcare_ltr11_6" aria-required="true"
aria-describedby="1 1_onf_q_cvs_pbm_custcare_ltr11___PF23uQ" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6" name="onf_q_cvs_pbm_custcare_ltr11" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcare_ltr11_7" aria-required="true"
aria-describedby="1 1_onf_q_cvs_pbm_custcare_ltr11___PF23uQ" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7" name="onf_q_cvs_pbm_custcare_ltr11" value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="true" data-should-display-as-selected="true"><input type="radio" id="onf_q_cvs_pbm_custcare_ltr11_8" aria-required="true"
aria-describedby="1 1_onf_q_cvs_pbm_custcare_ltr11___PF23uQ" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8" name="onf_q_cvs_pbm_custcare_ltr11" value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle indicatorCircle_circle_isSelected"></div><span class="indicatorCircle_label indicatorCircle_label_isSelected">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcare_ltr11_9" aria-required="true"
aria-describedby="1 1_onf_q_cvs_pbm_custcare_ltr11___PF23uQ" aria-label="9 Extremely Likely" class="cellOption_input" data-mds-value="9" data-representative-value="9" name="onf_q_cvs_pbm_custcare_ltr11" value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcare_ltr11_10" aria-required="true"
aria-describedby="1 1_onf_q_cvs_pbm_custcare_ltr11___PF23uQ" aria-label="10 Extremely Likely" class="cellOption_input" data-mds-value="10" data-representative-value="10" name="onf_q_cvs_pbm_custcare_ltr11" value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</fieldset>
<fieldset class="questionBlock ratingGridQuestion ratingGridQuestion_hasOneRow">
<legend class="question_questionTitle" id="2"><span class="validation_validationBlock validationMessage validation_requiredBlock"><i aria-hidden="true" class="medallicons_medallicons validation_validationIcon"></i><span
class="validation_caption">Required</span></span><span class="questionCaption">What is your overall satisfaction with your call center customer service experience?</span></legend>
<div class="layout_answers">
<div class="table_table rowOption_rowOptionContainer ratingGridRow">
<div aria-hidden="true" class="row_row">
<div class="cell_cell rowOption_anchorsContainer">
<div class="table_table anchors anchors_isFirstRow table_table_hasFixedLayout">
<div class="row_row">
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="matrix-column_undefined">Not At All Satisfied</span></div>
<div aria-hidden="true" class="cell_cell anchor anchor_customStyles anchor_11column anchor_isJustified anchor_isOnFirstRow"><span id="matrix-column_undefined">Extremely Satisfied</span></div>
</div>
</div>
</div>
</div>
<div class="row_row">
<div class="cell_cell">
<div class="rowOption_selectionUnits">
<div class="table_table selectionBar_selectionBarContainer table_table_hasFixedLayout">
<div class="row_row">
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcareii_osat11_0" aria-required="true"
aria-describedby="2 2_onf_q_cvs_pbm_custcareii_osat11___xxVnE0" aria-label="0 Not At All Satisfied" class="cellOption_input" data-mds-value="0" data-representative-value="0" name="onf_q_cvs_pbm_custcareii_osat11"
value="0">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">0</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcareii_osat11_1" aria-required="true"
aria-describedby="2 2_onf_q_cvs_pbm_custcareii_osat11___xxVnE0" aria-label="1 Not At All Satisfied" class="cellOption_input" data-mds-value="1" data-representative-value="1" name="onf_q_cvs_pbm_custcareii_osat11"
value="1">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">1</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcareii_osat11_2" aria-required="true"
aria-describedby="2 2_onf_q_cvs_pbm_custcareii_osat11___xxVnE0" aria-label="2" class="cellOption_input" data-mds-value="2" data-representative-value="2" name="onf_q_cvs_pbm_custcareii_osat11" value="2">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">2</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcareii_osat11_3" aria-required="true"
aria-describedby="2 2_onf_q_cvs_pbm_custcareii_osat11___xxVnE0" aria-label="3" class="cellOption_input" data-mds-value="3" data-representative-value="3" name="onf_q_cvs_pbm_custcareii_osat11" value="3">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">3</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcareii_osat11_4" aria-required="true"
aria-describedby="2 2_onf_q_cvs_pbm_custcareii_osat11___xxVnE0" aria-label="4" class="cellOption_input" data-mds-value="4" data-representative-value="4" name="onf_q_cvs_pbm_custcareii_osat11" value="4">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">4</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcareii_osat11_5" aria-required="true"
aria-describedby="2 2_onf_q_cvs_pbm_custcareii_osat11___xxVnE0" aria-label="5" class="cellOption_input" data-mds-value="5" data-representative-value="5" name="onf_q_cvs_pbm_custcareii_osat11" value="5">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">5</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcareii_osat11_6" aria-required="true"
aria-describedby="2 2_onf_q_cvs_pbm_custcareii_osat11___xxVnE0" aria-label="6" class="cellOption_input" data-mds-value="6" data-representative-value="6" name="onf_q_cvs_pbm_custcareii_osat11" value="6">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">6</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcareii_osat11_7" aria-required="true"
aria-describedby="2 2_onf_q_cvs_pbm_custcareii_osat11___xxVnE0" aria-label="7" class="cellOption_input" data-mds-value="7" data-representative-value="7" name="onf_q_cvs_pbm_custcareii_osat11" value="7">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">7</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcareii_osat11_8" aria-required="true"
aria-describedby="2 2_onf_q_cvs_pbm_custcareii_osat11___xxVnE0" aria-label="8" class="cellOption_input" data-mds-value="8" data-representative-value="8" name="onf_q_cvs_pbm_custcareii_osat11" value="8">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">8</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcareii_osat11_9" aria-required="true"
aria-describedby="2 2_onf_q_cvs_pbm_custcareii_osat11___xxVnE0" aria-label="9 Extremely Satisfied" class="cellOption_input" data-mds-value="9" data-representative-value="9" name="onf_q_cvs_pbm_custcareii_osat11" value="9">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">9</span>
</div>
</div>
</div>
</div>
<div class="cell_cell selectionBar_selectionUnit layout_answer">
<div class="cellOption_cellOptionContainer" data-has-answer="false" data-should-display-as-selected="false"><input type="radio" id="onf_q_cvs_pbm_custcareii_osat11_10" aria-required="true"
aria-describedby="2 2_onf_q_cvs_pbm_custcareii_osat11___xxVnE0" aria-label="10 Extremely Satisfied" class="cellOption_input" data-mds-value="10" data-representative-value="10" name="onf_q_cvs_pbm_custcareii_osat11"
value="10">
<div aria-hidden="true" class="cellOption_indicatorContainer">
<div aria-hidden="true" class="indicatorCircle_indicatorCircleContainer indicatorCircle">
<div class="indicatorCircle_circle"></div><span class="indicatorCircle_label">10</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</fieldset>
<div class="questionBlock textareaQuestion">
<fieldset>
<div class="question_questionTitle" id="3"><span class="validation_validationBlock validationMessage validation_requiredBlock"><i aria-hidden="true" class="medallicons_medallicons validation_validationIcon"></i><span
class="validation_caption">Required</span></span><span class="questionCaption">Please tell us why you gave these ratings. <i>
(Please do not provide any identifying information such as name, phone number, address, Social Security number, etc.) </i></span></div>
<div class="layout_answers">
<div class="textarea_textareaContainer layout_answer">
<div class="textarea_textareaContainerOverflowHidden"><textarea class="textarea_textarea" name="spl_q_cvs_pbm_custcare_reason_cmt" id="spl_q_cvs_pbm_custcare_reason_cmt" aria-labelledby="3"
aria-describedby="spl_q_cvs_pbm_custcare_reason_cmt_QualityMeter" aria-required="true" aria-label="Comment box Please tell us why you gave these ratings. <i>
(Please do not provide any identifying information such as name, phone number, address, Social Security number, etc.) Characters Typed 0 / undefined Type in text"></textarea>
<div class="qualityMeter_qualityMeterContainer qualityMeter_qualityMeterContainer_isActive" aria-hidden="false" aria-live="polite" id="spl_q_cvs_pbm_custcare_reason_cmt_QualityMeter" aria-label="Tell us more. 0 percent of the goal">
<div class="qualityMeter_qualityMeterLabel" aria-hidden="true">Tell us more</div>
<div class="qualityMeter_qualityMeterProgressBar" aria-hidden="true">
<div class="progressBarStep_progressStepsContainer">
<div class="progressBarStep_progressStep"></div>
<div class="progressBarStep_progressStep"></div>
<div class="progressBarStep_progressStep"></div>
<div class="progressBarStep_progressStep"></div>
<div class="progressBarStep_progressStep"></div>
</div>
</div>
</div>
</div>
</div>
</div>
</fieldset>
</div>
<div class="questionBlock multimediaFeedback">
<legend class="question_questionTitle"><span class="questionCaption">Sometimes it’s a lot easier to just SAY what you think or feel instead of typing it into an answer box, so we’d like you to tell us what you think by recording your response
in a video. There’s no time limit for the recording, so please tell us everything that’s on your mind!</span></legend>
<div class="layout_text textNode"><span>Remember to hit "Accept Recording" to upload your video once you're finished.</span></div>
<div data-livinglens-container="multimedia-q_feedback_wccs_sometimes_its_a_lot_easier_to" data-api-key="ce3bbd1d-6f8d-4516-932d-5da15bf17dcc" data-channel-id="61c204e6c84038b97cdef2e1" data-respondent-id="emss5m9p4n6282rsbszmht"
data-question-id="q_feedback_wccs_sometimes_its_a_lot_easier_to" data-capture-types="video" data-media-min-length="" data-media-max-length="" data-country-code="US" data-language-code="en" data-interface-language-code="en"
data-size-max-width="700" data-allow-uploads="false" data-disable-branding="true" data-channel-environment="production" data-channel-region="us_east" style="margin: 0px auto; min-width: 300px; max-width: 700px;">
<div id="medallia-livinglens-container-B82CB4" class="medallia-livinglens-container" style="height: 0px; overflow: hidden; padding-top: 75%; position: relative;"><iframe id="livinglens-frame-B82CB4" frameborder="0"
src="https://embed.livinglens.tv/medallia-media-capture/index.html?instanceId=B82CB4&userId=B446EA" data-instance-id="B82CB4" scrolling="no" title="Media Capture" class="medallia-livinglens-frame" allow="microphone; camera;"
allowfullscreen="" width="100%" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div>
</div>
<div class="layout_text textNode"><span>By recording a video, you agree that it will become the property of CVS Caremark to help us improve. Once it is submitted, it cannot be made public without your consent. If you would prefer to not leave
a video response, then we would still like to learn more about your experience. Please tell us the reason you gave these ratings.</span></div><input type="hidden" name="ll_q_feedback_wccs_sometimes_its_a_lot_easier_to_media_id"
id="ll_q_feedback_wccs_sometimes_its_a_lot_easier_to_media_id" value=""><input type="hidden" name="ll_q_feedback_wccs_sometimes_its_a_lot_easier_to_media_type" id="ll_q_feedback_wccs_sometimes_its_a_lot_easier_to_media_type"
value="video"><input type="hidden" name="ll_q_feedback_wccs_sometimes_its_a_lot_easier_to_no_answer" id="ll_q_feedback_wccs_sometimes_its_a_lot_easier_to_no_answer" value="true"><input type="hidden"
name="ll_q_feedback_wccs_sometimes_its_a_lot_easier_to_upload_id" id="ll_q_feedback_wccs_sometimes_its_a_lot_easier_to_upload_id" value=""><input type="hidden" name="ll_q_feedback_wccs_sometimes_its_a_lot_easier_to_error_code"
id="ll_q_feedback_wccs_sometimes_its_a_lot_easier_to_error_code" value=""><input type="hidden" name="ll_q_feedback_wccs_sometimes_its_a_lot_easier_to_upload_url" id="ll_q_feedback_wccs_sometimes_its_a_lot_easier_to_upload_url"
value=""><input type="hidden" name="ll_q_feedback_wccs_sometimes_its_a_lot_easier_to_channel_id" id="ll_q_feedback_wccs_sometimes_its_a_lot_easier_to_channel_id" value="61c204e6c84038b97cdef2e1">
</div>
<div class="htmlBlock"> </div>
<div class="htmlBlock"></div>
</div>
<nav class="layout_layoutContainer layout_layoutContainer_fadeIn">
<div class="navigationButtons_navigationButtonsContainer navigationButtons_navigationButtonsContainer_hasOneButton">
<div class="navigationButtons_pageButtonContainer"><button type="submit" class="nextButton button_button button_button_isPrimary _moveForwardButton_" id="buttonNext" value="Next" name="forward_main-pager"><span
class="button_buttonCaption">Next</span><i aria-hidden="true" class="medallicons_medallicons button_buttonArrowIcon"></i></button></div>
</div>
</nav>
<footer class="layout_layoutContainer layout_layoutContainer_fadeIn">
<div id="customfooter" class="customFooter">
<div>
<div class="layout_footer">
<i class="medallicons_medallicons layout_medalliaLogo"></i>
<div class="layout_legalLinks">
<span class="copyright">Copyright © 2022</span>
<a target="_blank" href="http://surveysupport.medallia.com/">Survey Support</a>
<span class="privacyPolicyMedallia"><a href="http://www.medallia.com/privacy" target="_blank" rel="external">Privacy Policy</a></span>
<span class="privacyPolicyCVS"><a href="https://www.cvs.com/help/privacy_policy.jsp" target="_blank" rel="external">Privacy Policy</a></span>
<span
class="privacyPolicyCaremark"><a href="https://www.caremark.com/wps/portal/!ut/p/z1/04_Sj9CPykssy0xPLMnMz0vMAfIjo8zinSzMzS28gwxDXUIDnA08zfzCjMPM_QzdfU30wwkpiMIvHUlIf0FuRCUALGJa5A!!/" target="_blank" rel="external">Privacy Policy</a></span>
<span class="privacyPolicyCVSSpecialty"><a href="https://www.cvsspecialty.com/privacy-policy.html" target="_blank" rel="external">Privacy Policy</a></span>
<span class="privacyPolicyAetna"><a href="https://www.aetna.com/legal-notices/privacy.html" target="_blank" rel="external">Privacy Policy</a></span>
<span class="privacyPolicyOmnicare"><a href="https://www.omnicare.com/who-we-are/compliance/website-privacy-policy" target="_blank" rel="external">Privacy Policy</a></span>
<span class="privacyPolicyMinuteClinic"><a href="https://www.cvs.com/minuteclinic/info/privacy-policy" target="_blank" rel="external">Privacy Policy</a></span>
</div>
</div>
</div><!-- react-empty: 271 -->
</div>
</footer>
</div>
</form>
Text Content
Skip to Content For the following questions, please think about your recent Customer Care call center experience on July 5, 2022. RequiredHow likely are you to recommend CVS Caremark to a friend or family member? Not At All Likely Extremely Likely 0 1 2 3 4 5 6 7 8 9 10 RequiredWhat is your overall satisfaction with your call center customer service experience? Not At All Satisfied Extremely Satisfied 0 1 2 3 4 5 6 7 8 9 10 RequiredPlease tell us why you gave these ratings. (Please do not provide any identifying information such as name, phone number, address, Social Security number, etc.) Tell us more Sometimes it’s a lot easier to just SAY what you think or feel instead of typing it into an answer box, so we’d like you to tell us what you think by recording your response in a video. There’s no time limit for the recording, so please tell us everything that’s on your mind! Remember to hit "Accept Recording" to upload your video once you're finished. By recording a video, you agree that it will become the property of CVS Caremark to help us improve. Once it is submitted, it cannot be made public without your consent. If you would prefer to not leave a video response, then we would still like to learn more about your experience. Please tell us the reason you gave these ratings. Next Copyright © 2022 Survey Support Privacy Policy Privacy Policy Privacy Policy Privacy Policy Privacy Policy Privacy Policy Privacy Policy