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Text Content

Skip to content
 * Home
 * About Us
 * Services
   * Outsource Solutions
   * Converged Communications
   * Security Services
   * Professional Services
 * TechNews
 * Get Help Now



 * Home
 * About Us
 * Services
   * Outsource Solutions
   * Converged Communications
   * Security Services
   * Professional Services
 * TechNews
 * Get Help Now



ICT SERVICES DONE RIGHT, THE FIRST TIME!
HomeCarla Stander2022-12-13T16:51:57+02:00


GET SUPPORT NOW!

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Send A Request



OUR SERVICES





We offer the following solutions to our valued customers.




OUTSOURCE SOLUTIONS



We supply technicians to our clients, that are located at the client premises
either full time or part time.


CONVERGED COMMUNICATIONS



Hosting of solutions for our clientele, full service networking through various
mediums.


SECURITY SERVICES



Protecting your data has become just as important as protecting your physical
environment.


PROFESSIONAL SERVICES



Professional services speak to the high-level skillsets which tend to be overly
expensive for small to medium businesses.





ABOUT TECHINC





TechInc is dedicated ICT solutions company, born from humble beginnings in 2003,
We proud ourselves in delivering class leading ICT service and support offerings
to our valued customers. Our differentiator lies in our ability to tailor-make
solutions for various size entities.





GET TO KNOW US BETTER…

TechInc’s culture is built from experience in industry, our executive team has
successful track records in ICT services management, customer experience and
business solutions. We rely on these values to build business which is based on
solid foundations while remaining extremely agile. We pride ourselves in our
ability to not only provide a service but to become an asset in our customer
value chain. The success criteria we measure ourselves us against is not to be a
cost centre or an expense, but rather a part of the revenue stream.

The ICT landscape is extremely dense, and the ability to sustainably provide
affordable solutions to our clients has allowed us to sustain difficult
economical climates and thrive in our 17 years trading.







WHAT WE DO?

At our core TechInc is a support-based solutions company. We provide full suite
services which includes fixing, selling, of hardware and solutions, along with
cloud hosted solutions and products with the intention to maintain and support
these implementations as end goal. It is therefore in our best interest to
ensure the solutions suggested is sustainable.

Our passion for support is exemplified in our delivery model, we believe any
system or solution is only as effective as the support it receives when it does
not behave.

Our approach as SSA (single service aggregator) allows for us to have touch
points with various strategic partners allowing “best of breed” solutions while
maintaining a single point of contact personalized experience with each
customer. The size of our business allows for us to be uniquely adaptable to
every customer’s needs while having a solid enough foundation and track record
to prove our commitment to the ICT space. Our focus of ITaaS (IT as a service)
allows us to provide a clean measurable contact point with our clients while
managing all facets of the ICT landscape on their behalf.







FREQUENTLY ASKED QUESTIONS





Below you’ll find answers to the questions we get asked the most. If you do not
see your question, please do not hesitate to contact us.




HOW CAN I GET SUPPORT NOW?





Easy! click on “GET HELP NOW” to send a request or click on the chat bubble in
the bottom right corner and lets see how we can help!




CAN YOU SUPPLY AND INSTALL HARDWARE?





Not only can we supply and install we can also support and maintain the
hardware.




SHOULD I BUY OR LEASE EQUIPMENT?





The ICT landscape is changing rapidly, making the need to own equipment which
will become redundant sooner than you think a unnecessary burden. Budgets should
dictate but where possible lease!




HOW SAFE IS “THE CLOUD”?





It can be much safer than any localized data, if the environment is setup
correctly it will have industry leading hosting providers with expert knowledge
on security. Talk to us to assist.




FIBER, WIFI, LTE, MICROWAVE…. WHAT GIVES?





You should not need to worry about the correct technology for your environment,
there are numerous factors which influences this decision. Ask us for a needs
assessment and let us take care of it.




MY BUSINESS IS VERY REMOTE, CAN YOU STILL PROVIDE SUPPORT?





We live in a connected world, where you are just a few clicks away from a
support engineer, failing which he will be on the phone to you in seconds
getting you up and running.




DO I NEED TO BE ON A CONTRACT OR AGREEMENT FOR SUPPORT?





No! We are happy to assist with your needs as their arise, we would always
recommend looking for a sustainable agreement to ensure faster reaction times
and proactive monitoring but we will assist anyone contract or not!




I HAVE MULTIPLE SERVICE PROVIDERS, AND I DON’T ALWAYS KNOW WHICH IS BEST?





You should not be dealing with them, ICT has become a very “best of breed”
landscape with so many options it can easily become confusing. We at TechInc
offer a service where you just give us the list of your providers and your SLA
with them and we manage all of them on your behalf. We will even suggest an SLA
should you not have one.




CONTACT US





We are always listening! feel free to reach out!


+27 (0) 12 072 0441


SUPPORT@TECHINC.CO.ZA
















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